No refills on our water. Took over an hour to get food. Multiple parties arrived 30 minutes or more after us and received and ate their meals before we got ours. read more

The only reason I gave this a two star instead of a one star is due to the manager being super friendly! Hostess was nice other employees were nice. Our waiter had no personality... asked us if we needed anything and we requested more tea.. it never comes.. our waiter comes back by and asks us if we need anything and we remind them of the tea. He brings the tea and we ask for the check. We are paying with a gift card and the difference on our personal card. Waiter comes back and says the gift card was declined. I inform him we check the balance and it has the money on it. He needs to get a manager to help him. He leaves again and comes back and says the manager and himself tried and it isn't working.. I called the number to the card right in front of him and it said the balance.. he shrugs his shoulders.. I tell him to go get the manager... manager comes and is super friendly says we need to activate the card. I told him there was no activation anything on that card... as the manager stares at the card it dawned on him that they were entering in the wrong card number.... Voila... it worked... but like really Food was sub par... chicken Alfredo... had no flavor.. we had to ask for the biscuits.. they were normal.. The best part was the crab queso!! I won't be back.. if I have another gift card and there is another restaurant.. I'll pick one of those. read more

Very disappointed in my lunch selection today. I didn't want anything heavy so I thought I would stop in for the Lobster pizza but they were out of tomatoes. I chose the pick three and my selection was lobster bisque and shrimp cocktail with the main dish being the Baja shrimp bowl. Soup didn't have much flavor but was warm on this cold rainy day. Shrimp were a good size and cold. The Baja left a lot to be desired, the black beans would have been better hot instead of cold out of the fridge. The tomatoes tasted old and mushy as did the slaw. Please pull the legs off the shrimp before plating the Baja shrimp over the rice and then a mayo sauce. Pulling a long leg out of my mouth at the table is embarrassing. I give 3 stars because the waitress was sweet and service was fast. read more

Red Lobster - Lobster bisque and Shrimp cocktail - Seafood Near Me - Monroe, Louisiana

I was so disappointed with the Mariner Seafood boil. And do you think that the waitress cared?? I ordered the boil with garlic butter flavor and it tasted raw!! No flavor at all. I asked for lemon and butter to see if that would make a difference. NOT!! Red Lobster has always been my favorite place to dine out, but after today....... read more

Had dinner with my mother as she was feeling down from a medical procedure and the waiter Steve was able to uplift my mother spritits great customer service read more

the new owners has really turn this place around ! Very delicious and very cheap with the prices , services was very good ! Left a big tip !

Imma say your cooks and servers did awesome tonight! The Food was well prepared and on time. The server was very polite and knowledgeable about the menu. The atmosphere was warm and welcoming. read more

I love Red Lobster but this location is a substandard location. First of all, the waiter had a big group so he was occupied with them. Fine, I get it. Ok. Second, we order an appetizer and he comes back with they are out of Lobster pizza. Fine. We finally get our food, never got refills. He was arguing with another waitress about what tables were his and was aggravated already. The big group had separate tickets which he messed up several times. Finally, this is the icing on the cake. THE WAITER QUIT! Walked out. So the big table was left waiting to cash out. The manager had to come clean up that hot mess. He left all his other tables like sitting ducks and after 1 hour and 20 minutes later we finally get to cash out and leave. Oh my gosh!! Never again! read more

This was the worst thing that happened to me today! The utensils were dirty and the staff was very inexperienced. Almost every decent food item I wanted was unavailable! I normally want to like the food but it was lacking so badly that I don't think I could ever return. I was overcharged for a upgraded side item Mac and cheese with bacon also. It's funny because at the end of the day the leftovers fell out the plastic container and I didn't even care about it because it wasn't good. I literally cleaned it up and threw the stuff in the trash. I ended up eating at a better place afterwards. That says a lot about my thoughts considering I love good food. This was a total miss. read more

My thanks goes to Kandace & Gilbert for going above and beyond making thus lunch special for me today from beginning to end I watched Kandace assist a unsatisfied customer without even exchanging a negative word Kandace listened and fixed the ticket and offered to assist the elderly lady to her car with her bags Gilbert was working the bar and several tables but still gave the attention we needed at the bar! Thanks Red Lobster team for another great visit! read more

Cold bisque, lukewarm chowder, no butter for the lobster or crab ... then a dismissal speech from the restaurant. I'm annoyed enough to share this everywhere. read more

I have been a customer of Red Lobster's since I was a boy and now I'm 61, we went the 23rd in celebration of my birthday. As we were walking inside the stinch was overwhelming. The place smelled like wet carpet, the celling title was hanging down, when I asked the waitress she seemed as unconcerned as I do about getting my knee drained. She was the sloppiest and worse waitress I've ever had, handing us the hot plates and not putting them on the table. It was the worse service, food, and environment I've experienced in a long while. Needless to say I won't be back their again nor will I recommend it to anyone neither. Gus Cameron Calhoun, La read more

Great food and great service . We stopped here on Sunday afternoon and Mikaya gave us great service and the food was great.

First time back to Red Lobster in 10 years because of the lack of service I received,when I was there for believe it or not Endless Shrimp. This time the service was great and the waitress was attentive and made sure that I had plenty of refills and they were hot read more

Great experience for me. Seated in under a minute. Sweet tea and biscuits were A+ Ordered 3 course meal for $14.99 Salad arrived in 2 minutes A+ Shrimp meal arrived in 5 minutes A+ Drink refill came without having to ask. Dessert came and was phenomenal A+ Waitress was great A+ I travel through here biweekly. This is my new spot!!! read more

The place has stepped up its service. The ambiance was so much better than the past. Even though the food took a while, we were greeted by the staff and manager at least 3 times throughout or dinner to make sure all was well, food was fantastic....Keep it up, read more

The service and food was HORRIBLE! We sat for 20 minutes waiting for WATER! My husband's bisque came before the water...he waited for it to cool then ate it and we still didn't have drinks. Then the waitress brought our food and STILL no drinks AND no biscuits. The only reason I eat here is for the biscuits! I ordered Caesar salad with grilled shrimp and they used iceberg lettuce instead of Romaine and the grilled shrimp was practically raw and cold. We sent back the shrimp but did not let them replace them. We finally got our water and eventually biscuits. My son and daughter in law ordered a shrimp dish to split and whomever plated their meal put watery broccoli next to the fried shrimp and the batter soaked up the water. They were inedible. They offered to replace them but we didn't have another half hour to wait! read more

Red Lobster - Seafood Near Me - Monroe, Louisiana

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While in the Monroe area looking for a place for lunch we came across this option after watching the other businesses be very packed with patrons. Surprising This was a nice oasis of calm with good food and good service. Since living in Louisiana we wouldn't often go to a chain restaurant for seafood but this was very nice and I would recommend as a nice place for lunch. read more

Great place to eat. As soon as we walked onto the restaurant Brittany (server) was ready with menu and brought us to the Table. Apparently she saw us parking at the front! The service was great. I ordered blackened Tilapia. The taste of the Tilapia was not up to the par. There was something missing... but it was ok to eat. Other food we order was great. So Brittany came and asked how was the food... so we said great. Then I just gave her my opinion about the Tilapia in a very nice way. She offered new Order Of Tilapia or anything I wanted to order. But we say no. Few minutes later, Brittany comes with Chocolate Wave cake with 2 scoops of Ice cream. She said, it was on the house. She just wanted to make us happy. This is what the customer service is all about. Staff like Brittany makes me wants to go back to Red Lobster again. You create loyal customers with one quick decision like this. I have experienced with other places..even with managers not good. read more

Red Lobster - I love to hate you and hate to love you so. This Red Lobster wasn't so bad and I really, really love seafood so I can't resist when I get a good giftcard for this place. Our server here was exceptional, our food was better than I ever remember, and we left pleasantly stuffed with nothing to complain about. Say yes to the Lobster Pizza. Say yes to the Shrimp Bruschetta. Yum to the crab stuffed flounder, and Heck Yes to the coconut shrimp. Mashed potatoes are always delish and the cheddar bay biscuits are always my favorite. Thanks for never disappointing (atleast not too much) and I was glad that this location wasn't too shabby either. read more

Eh. It's a chain. Not terribly difficult to mess up. Arrived at 8:45 on a Saturday night and there was a 15 minute wait! This is Monroe, folks. Upon glancing around, I saw that lots of tables were empty, they just needed to be cleared/cleaned. That's a big pet peeve of mine. Not cleaning tables fast enough, but also for people already dinning and having to look at dirty tables while trying to enjoy their meal. Oh well. My salad was drenched (and that's an understatement) with dressing. Ask for it on the side, or else you get Ranch dressing with a side of lettuce. My meal was decent. Family ordered the endless shrimp, and there seemed to be a substantial wait in between ordering and the food coming out. read more

Daughter and Daddio made a long and arduous journey from ANC to DFW, then 5 hour drive to Rayville, LA, in less than 20 hours. After getting a room at Best Western (finest hotel in Monroe, BTW), we decided to try the Red Lobster Restaurant in Monroe. We were warmly welcomed by a caring young man who was attentive and took notice of my daughters compliment of the floral settings in the restaurant. It became apparent how thoughtful this Host truly was, when he introduced us to the waitress who had worked so hard to beautify her workplace with her remarkable handmade arrangements! I could feel my energy replenished by these people's outlook on every-day life! And then we met our server, Alex. Younger than most, but with ears beyond his years and eyes from the wise. My daughter and me were just another guest, among all the hundreds of the rest, yet Alex paid attention to every word and request. We left Red Lobster of Monroe, Louisiana, feeling perfectly full. Great food, great feelings, great love and great service everyone around! Thank you and you and thank you all! L, J read more

Red Lobster - Seafood-Stuffed Mushrooms, Parrot Isle Jumbo Coconut Shrimp, Surf & Turf, Caesar Salad. Yum! - Seafood Near Me - Monroe, Louisiana

They will not even call to talk about problem. Said someone would contact me with in 24 to 48 hours and that was back in December 2019. Way to care about customers issue! Now for that issue I could care less about going to any Red Lobster ever. read more

I love red lobster but I will not be returning to this location! Firstly, they send a text message when you're using curbside telling you to reply back when you're outside. After 15 minutes of sitting there, I had to call to inform them I was here. After another 15 minutes, I called again to see what the hold up was. All in all, it took 50 minutes to get my curbside order which is absolutely ridiculous. And then they wait to tell me they are out of something I ordered and replaced it with something else AFTER they hand it to me! I know it was to-go but the food just looked thrown together. Do not recommend this location at all. read more

Steaks not cooked corrected. Asked 4 times for silverware before we got a steak knife. Waitress was in her own world. Did not seem to care that we could not eat due to not having silverware. Food was not good. Very disappointed all around read more

This place is a joke. Let the pictures speak for themselves because I knew this shrimp looked familiar and had this been a burger joint I'd get it. ITS A SEAFOOD RESTAURANT!! The cheese sticks ($8) were awful and the marinara was either stale or down right disgusting. Avoid! read more

Red Lobster - Seafood Near Me - Monroe, Louisiana

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My friend dragged me here, regardless of the fact that he knows I don't really care for seafood. But I am always willing to grade on a curve in these situations. Right off the bat, us and the three people in front of us were told there would be a 5-10 minute wait, in spite of there being no one else waiting and the parking lot being fairly empty. We were finally seated about 15 minutes later. The dining room was not even close to being full or busy, so again, we have no idea what the wait was all about. We decided on he lobster pizza as an appetizer, because I do like lobster. What they brought out was a tortilla, with melted cheese, tomatoes, and lobster bits so tiny, you would need a microscope to find them. It reminded me of something I would make in my 420 days, when I had the munchies and hardly any food in the house. I ordered a burger and fries, (sacrilege, but I'm not a seafood fan) and it was terrible. It tasted exactly like one of those pre-made burgers you buy in a box, in Walmart's frozen food section and had a ton of salt on it. I begrudgingly ate it, since I was ordering it off the lunch menu and it was dinner at the time we were eating. The service was good, as well as the tea. The waitress was new and very friendly, and the only reason I'm giving a two star rating instead of one. Maybe you'll like it better than I did, if you are a seafood lover. Just don't order the lobster pizza and for gods sake, DON'T order the burger! *Don't get me wrong. I like good seafood. There are plenty of good seafood restaurants in the Monroe/West Monroe area. Red Lobster is not one of them. I've had better seafood and experiences at Captain D's, for much less money. read more

This was TERRIBLE and I'm never going back on my dime. This restaurant to generic and commercial for my liking. The location is good being that it's in the same parking lot as the Pecanland Mall. The waitress was not that good being that she didn't give any updates on why it took this meal about 45-50 mins. to come out. Then she said, they don't have any tilapia and I only can get flounder fish. My fish wasn't flounder, it was tilapia I believe they got from Sams 4 mins away. I don't want to go all in on them anymore than I've already done. Needless to say...never again for me. read more

Red Lobster - $17.49 (Broiled Seafood Trio) - Seafood Near Me - Monroe, Louisiana

Stopped for a quick lunch & Everything was fast, hot & delicious! Service was great & where can you get a fried flounder lunch for $8.99 w/ 2 pcs fresh fried flounder, loaded baked potato, crispy fresh salad & hot cheesy biscuits? read more

Beer was cold and so was the shrimp, soup and broccoli Desert was great but very disappointed in quality of food Great waitress read more

I'm tossing it up to Covid and it's effects on everything but I must say we were very disappointed. Obviously terribly understaffed, the menu was lacking in selections and though most food was good the actual seafood, crab and lobster for us, was bland. The highlight was our wonderful, friendly and overworked server, Rose!! I really hope they get their groove back!! read more

Overall this Red Lobster has great food!!! However, the carpet has a HORRIBLE ODOR!! My family and I will NOT return because the odor was unbearable!! Two of our family members became sick to their stomachs because of the stench!! PLEASE REPLACE THE CARPET OR HAVE IT THOROUGHLY CLEANED!!! It has had this odor for several months but the last time we ate there was it!! Can't do it any longer!! Food is delicious but we wonder how does the kitchen look!!!? Bye y'all!! We're already in a PANDEMIC!!! Keep this place of business CLEAN!!!! YUCK!!!!!! read more

AWFUL EXPERIENCE!!! We arrived at 7:27 on a Tuesday night. Parking lot half empty (or half full..haha!). No other people waiting. We had a party of 11. They said it would be a 20 minute wait. At 8:10, I approached the hostess stand to let her know we had been waiting twice the amount of time she had originally said. She was sweet but said that they only had one table in the restaurant that seated over 6. Only one. And that they had a party of ten that had finished their meal but was just sitting around. I told her we would gladly split up our party. She said she would go check to see if that was possible. And....we never saw her again.... 15 minutes later, my brother tried to find her or a manager...and he saw the restaurant was about 1/4th full (or 3/4ths empty haha!). So we left. Never to return again. read more

This place has a terrible odor. The food was passable, but was hard getting past the smell and it just didn't seem clean. We won't go back to this one. read more

Why did my Husband bring me here for Valentine's day and they said it would be an hour wait. No provlem... Until almost 2 hours later when he went to go check on our place in line, he was told that they'd skipped us 30 FREAKING MINUTES AGO! I am extra heated right now. There are litera lly 8 EMPTY tables in our vacinity and there are ppl standing outside... waiting... I am never coming here on a holiday again! Ever! The only thing that made this a little better was the waiter who really seemed to not want me to go home mad on Valentine's day at the risk of his own safety... jp [That plate he sat and held for me because I wasn't paying attention was HOT as HELL and he held it until I looked up. I know it burned the hell out of his hands. Poor thing] read more

Waited 20 minutes only to find out they were out of several menu items. Wishing I was informed before I waited 20 minutes. Biscuits are the normal delicious. Server, Johnny B is nice and friendly and spot on. The crab legs were cold and dry as well as the lobster tail. The shrimp was OK. My thoughts were that my $70 would have been better spent on bags of cow manure. At least then I could grow some decent vegetables. My wife, however had a decent lobster bake that she shared with me. The presentation of the food wasn't all that great, however it had good flavor and was cooked right. I will not dine in this establishment again until it changes name or has a big sign out front that says, "Under new management." The server didn't seem surprised at all that I was dissatisfied with my food. Did offer to speak with manager, coz he couldn't find the manager earlier when I had a question about food substitution after it was announced that they were out of several menu items. My impression is that the manager is more worried about food spoilage than customer satisfaction. read more

Biscuits was good, waiter was good, but the place stinks the carpet needs to be replaced it smelled like mildew and urine

Travel all over the country and this is one of the most consistent RL around! Food is always great for the price and the staff friendly and timely! read more

If I could give this worthless piece of land less than 1 star I would ! This place is a turd bucket. 20$ lb for snow crabs and these are the most pitiful legs you ever seen . Like legs on a 2 dollar crack whore. The first time I ate here , they gave me raw fucking chicken, " but I didn't die and they showered me with gift cards and etc. "hush money". Now I went back to spend the gift card , and man .... this place needs a new cook, new management, and a bulldozer to run over this fucking shit hole. Do not eat at this turd bucket. You will pay a lot for nothing! read more

Great seafood. We like the biscuits, salad, fresh fish and shrimp dishes. read more

Red Lobster - Seafood Near Me - Monroe, Louisiana