I just leased a 2025 Ford 150 Lighting. I was told that the charging unit was included in the past but the deal was to good to included. Then I was told that the home charging system would be around $500.00. I should be able to use my Ford allowance points to go against the cost of the system and it should cost around $350.00. I was willing to spend the additional $350.00 to have a level 2 charger at home. Finding charging ports is a joke. After I have picked up the truck, things have changed. The installation of the level 2 charging system is around $1,500.00. The $500.00 cost has disappeared. The Ford bonus points are only for accessories. This is not a cheap vehicle and I am already disappointed. For anyone buying or leasing a EV from Red McCombs Ford in San Antonio buyer be ware. The salesman was supposed to give me a contact to install a plug at my expense cheaper and I still have not received that information. I am very disappointed in this company. read more

Worst experience in my life just bought a bmw from here not even 2months car was leaking coolant and oil already long story short . Car broke down got it towed there cause they "said" bring it to us as long as you got the warranty we'll take care of it. Now that the car is there nobody knows anything and nobody wants to help cause they can't work on bmws ? Then why sell them ? read more

Red Mccombs did not properly log my Bronco order and had me on the line for 6 months (where i kept in regular communication every 2-3 weeks saying it was in process), until just last week when they were ready to push my order to a 2023 model(meaning another 4-6 months of waiting) and realizing they lost my wildtrak order. The Sales team contacted me and asked for me to confirm the order, with some slight changes for the new model year, with a completely wrong order (outer banks vs my wildtrak build). No one was able to find my wildtrak order, i was never contacted about what should have been my order in process (since some of the items i had on my build sheet were no longer available, i should have been contacted about that unavailability and any potential changes to my build) which shows that it was never actually being processed. When i shared my frustration, sales management only provided vague "we will see what we can do for you when it comes in." as recompense for a complete waste of 6 months of waiting on a wrong order. Note: The 2023 model wildtrak (with less features than my 2022 build) is 5k more expensive. I have bought a vehicle from Red Mccombs in the past, but their actions with my Bronco order have turned me away from them from this point forward. Unfortunately for them, i was also interested in a new vehicle for my wife, but that is their loss. Edit: Response from Ford below (Alex L), who has missing and inaccurate information, shows that Red McCombs either didnt research enough of the situation, or didnt care to. read more

Worst customer service when it comes to finance, no one is ever available to answer a simple call. This company has no empathy in the needs to aid their customers. First and last time doing business with this dealership. Horrible! read more

During the initial visit, I was met with care and concern about my Ford F-150 motor issue. From that point forward, this was the WORST customer service experience I've ever had in all my years owning Ford (15+ years). I am covered with an extended warranty and still experienced long wait times and no communication with the Service Manager, and staff. I literally have text messages to see the lack of responsiveness to customer needs and an in ability to complete a simple warranted issue. The first two weeks I was told they were diagnosing and the issue was I had I low oil. To which I mentioned there was no way since I had just received an oil change 1,000 miles ago. It was then when I asked the Service manager that I wanted a second diagnosis. To which he tried to sell me $189 diagnostic check because they already completed the first. I demanded a second and then the second came out with the real issue. Timing chain/solenoid. Luckily I was covered under warranty. However, I had many unresponsive phones calls and texts to provide periodic updates as the truck was being fixed. I'm not a person that gets angry very easy and always give people the benefit of the doubt. Ford McCombs definitely has MAJOR serv customer service issues. Also they try and sell you on more than is needed. Truthfully, I feel if my Truck had not been covered under warranty, I would've received A+ service care to fix my vehicle. Instead, the Service manager and staff at Ford Red McCombs (8333 IH-10 W, San Antonio, TX 78230) put the issue in the back of the line. Literally, the process took almost a month to get back. Avoid this Ford location at all costs. I'm a Military Veteran and will definitely pass this experience along to all my fellow service members! Not even 1-star worthy! read more

Horrible experience. We have a line of credit and have always worked with a Dallas dealership. Rather than buy there and ship here, we tried going through this dealership. Huge mistake. I've lost a week because they don't know what they're doing. We have a line of credit and refused to give me the info needed to wire the funds. Incompetent sales guy, awful sales manager and a totally rude person in the financing department. There are plenty of other options. We were buying a $74,000 truck and at least 8-10 more in the next year. I feel like pretty woman..."big mistake...huge." read more

Bad experience. I waited all day for this person to give me an answer on a vehicle purchase after he convinced me he could get my payments where I needed them to be. I finally reach out then over an hour later they called to tell me I would need to put $2500 down. I told this overconfident "manager" from the beginning exactly what I wanted & he went $5K over what I could afford. I wasted an entire day for that nonsense. Terrible experience and very frustrating! read more

Terry Cowart (TC) helped us with our pre-order Ford Mach-E GTPE. He made our trade-in smooth and our buying experience easy. He was very easy to work with and kept us updated on our vehicle order throughout the build process. I highly recommend TC at Red McCombs Ford for all your vehicle needs. He even put a big red bow on the car when we picked it up. read more

Red McCombs Ford - Our 2023 Ford Mach-E GTPE - Car Dealers Near Me - San Antonio, Texas

I am still waiting on someone to return my 6th call to get the warranty cancellation paper work emailed. Everyone is ready to do whatever to get you to buy the car including lying but can't help you after. read more

(If I can give 0 star I would) went here with my sisters to look for a car, we spoke with a representative on the phone and set an appointment, the day came and turns out the representative doesn't know anything even the basic info of the car so he get his manager to talk to us. They brought us to the office only to talk down to us. The manager said "I hope this is educational" after talking to us, it was embarrassing. The manager wasn't giving us much info so of course we were skeptical to make a deal with them, told them if we can come back only to be told " I know you're not coming back" by the manager. (So we went to another dealership, very nice representative and walked us through everything and she was very knowledgeable about the cars that they were selling) If you're young and doesn't know much about car dealership please don't go here, they're not very helpful. To this company: Please do something about your customer service, make your customer feel welcome and be transparent with them if you want to sell. read more

I recommend Kevin Sanchez. He's a real professional. It's rare going to a dealership and having the salesman understand terminology of their job. But Kevin sure does know his work and I applaud him! No biting around the bush, straight forward, yes or no, and I love going to a business like that. I recommend Red McCombs! read more

I went in for a part and not being a mechanic I asked my mechanic when would be the best time to install the part. My mechanic advised me to return the part and get the car get a full diagnostic by the dealership. I want to send a shout out to the three guys at the parts desk. I was very pleased with the customer service and knowledge they provided. here lately parts at the auto stores are becoming less reliable and at this particular dealership they were good honest people and that is who I like to work with. I have purchased parts there in the past but more and more I am seeing myself as a long term customer. Most people always feel that the parts at the dealership have higher prices, but you cant put a price on quality price, customer service and straightforward information! Thanks you guys Zach, the assistant you had and of course the manager in the back. read more

My vehicle was recalled for a transmission problem. I set an appointment, which was one month out. I came in and requested they just do a good once over to ensure I could travel a couple thousand miles due to a military move, and they tried to up-charge me on every single detail. Including a transmission fluid flush for 240$. Didn't offer a loaner vehicle for the inconvenience. Nothing. I have been in the Ford family, as have my parents and grandparents for years. I will never buy a Ford again. I was actually in the market to buy another Ford Escape, but not after today. Red McCombs is trash. read more

Asked for invoice on truck on Friday to purchase truck but salesman ( Joseph) had left the office. Told me he would send it Monday morning. He text me for a selfie with ID. I sent it. 3 hours later he called me to tell me truck sold. This was a terrible experience and I would never recommend doing business with this dealer. No morals or dignity for a dealership. AVOID AT ALL COST! NOT A TRUSTWORTHY DEALER! read more

I've been working with this Ford location for two years now. I love the service. I usually work with David Strauss and he always takes care of me and my sister. read more

I've always known their sales department will rip you off. I now know their service department is just as bad. We only went there because we thought it was under warranty. We should have run away the minute we found out it wasn't. Do not bring your car here to get fixed!!!! If you do, you will pay twice as much for them to not actually fix it. read more

ZERO STARS! Experience with the service department was terrible. The service advisor was not competent enough (in my opinion) to handle my repair claim and failed miserably at providing a positive experience. What's worse is my family's safety was put at risk by failing to properly secure 3 wheels after rotating my tires. I gave them opportunity to rectify the situation and was assured my vehicle was safe. I thought we were good. But the next day, it was discovered that three (different) wheels were improperly secured. On both incidents, SEVERAL lug nuts were left "hand loose" causing my vehicle to vibrate and make noise at 60+ mph. This could have caused vehicle damage or injury. No one can seem to tell me how this happened to me twice. Been doing business at this dealership and trusted them for years. Definitely will not return after this experience. read more

DO NOT GO HERE!!!!!! I went to test drive a truck they kept my license for 3 day. I called multiple times and asked if they had it. they said they call me back never did after that i had enough. I had bribe I guy by saying I was gonna buy a truck to get it back. And after he go super but hurt saying don't waste peoples time even though they wasted my time for 3 days. Absolutely ridiculous read more

My son's car was overheating and losing water every week, I was out of town on business so I couldn't look at it for him. He asked me to write this review because I was an ASE certified mechanic and was a ford mechanic from 1980-1984 before joining the USMC. I told him to look for a leak under the car and also to look for a lot of steam coming from the exhaust pipe. He didn't see any. I told him to take it to a dealer because it was dangerous to drive it that way and I trusted the dealership more because they normally have qualified mechanics with the latest diagnostic equipment. He called the dealership and they told him to make an appointment so they could look at it quicker. He took it to McCombs Ford on interstate 10 near Callahan to have them look at it and give him a diagnosis and estimate. His car was there for four days and still hadn't received a call he had to call them to get an update. Adrian Munoz was his service writer. My son went in and asked Adrian what the problem was. Adrian said they didn't see any water leaking during the diagnosis but the mechanic did see some staining from the water pump but nothing else. Adrian gave him the quote which didn't have any diagnostic tests listed just a large list of parts that they recommend him to replace which totaled $2,958.70. The parts listed included, a bracket, water pump, thermostat, radiator, two insulators, support bracket, radiator tank assembly, and radiator cap. My son called me and told me the cost I told him to check the water every day and when I returned, I would look at it. When I returned, I jacked the car up in my garage and didn't see any leaks so we went to O'Reilly's borrowed a cooling system pressure tester and pressurized the cooling system to 21 PSI which the limit on the radiator. We crawled under the car and immediately found the leak. It was coming from the thermostat housing assembly. We found no other leaks. We bought a thermostat which came with the housing assembly. We replaced it in 1.5 hours, while lying on the garage floor with a floor jack. I filled it up with coolant, pressure tested it, no leaks. He's been driving it for two weeks; the fluid is still full without any overheating issues. The cost for the thermostat assembly and antifreeze was $85.82. After the repair we went to the dealership and spoke to Adrian the service writer. I told him there's no way all of these parts went bad at the same time, impossible! He said that it was because of the mileage, 94k and it would be best to replace all these parts. I told him in my experience that I never had that issue when I was a mechanic. But it had been a long time since I worked as a mechanic for ford so I checked the owner's manual and none of the listed parts are on the recommended maintenance schedule accept for coolant, as expected. I asked to speak to the service manager but he was not available and he told me he would call me the next day. I talked to Isaac, the service mgr and explained the situation and asked for him to refund the diagnostic charged my son was charged which was $198.08 including his 10% for his service in the USAF. He said he would not because he stood behind the quote. I told him to have a nice day and hung up. Just the diagnostic fee would have been approximately $220.00 for a none service member, for a diagnosis, that was not done correctly in my opinion. Think about this, a young man just leaving the Air Force with a family, $200.00 is not a small fee, especially for an incorrect diagnostic charge. Can you imagine him paying the amount they wanted him to pay which was $2,958.70!! I would hope this review will produce change at the dealership. The reason I have spent my time talking to Adrian, Issacs and writing this review is because during my time in management in the USMC retiring as an officer with 21 yrs, and as a logistics manager at a OSS at the Toyota manufacturing plant here in San Antonio, it's important that top management knows what is happening at the ground floor with the customers. I tried to attach pictures of the invoice and the leak I found but the review portal doesn't accept pictures. I'm going to send the General manager, Mr. Shawn Barry, a letter containing this review and am more than willing to talk to him. read more

Doesn't stand behind their work, they replaced my sunroof less than a year later it was leaking. Took it back in and they said that my extended warranty didn't cover a bad seal. Even though they're the ones that "sealed it" Didn't adjust air pressure when rotating tires, didn't fill fluids. Kinda makes you wander what else they forget to do. Would never use for purchase/service or repairs read more

Waited here for 2 hours almost just for Joey from services to tell me they didn't have the "key " for my truck after he had came to reassure me an hour into my car in services that it would be out in 20 mins he came 10 mins later saying someone took my truck to the back found out they didn't have the "key" called another store to see if they had my key after hanging up, returned my car to the front without telling Joey Joey came to find me about the car sitting there for a while very bad communication skills also not too reassuring customers I saw two other people upset they also didn't receive much help read more

Jesus G. assisted me in discovering what type of vehicle I was looking for. Very knowledgeable and helpful. Attentive, friendly and had a great vibe. read more

Salespeople are awesome... Service (specifically the appointment system Ford uses) is infuriatingly dumb and anti-customer service. You make an appointment... only to find out that the appointment you made isn't really an appointment. It's a check-in time with an advisor, to set your car aside for an undetermined amount of time. Why can't you make an appointment for the next available tech - whenever that is - and bring your vehicle... or, you know, actually SET a service appointment?! Every place is busy, everywhere has customers and only so many hours to see them... yet everything else on the PLANET seems to grasp the concept of "appointments" except Ford. You make an appointment over the phone to see a doctor... you show up at your appointment time, only to be told by the receptionist: "Oh, no... that appointment was with me, to carry your file over here. You'll have to wait 4-5 business days to see the doc, depending on schedule." See how &$?! dumb that sounds? So now, I have an in-warranty issue with my car... but have to decide if I can be without it for a week while it SITS on their lot. Can't just make an appointment for next week because... you know... Ford. Sales team gets 5 stars... Service appointment situation gets a negative 3 stars. read more

Service Department is horrible... takes over a day to complete an oil change made an appointment for a recall over a week ago and they failed to order the parts.. read more

Wildly incompetent and corrupt. My 2020 Ecosport with 55k miles broke down and was towed to Red McCombs on 8/7/2023. On week 5 of my car sitting there, the geniuses here at Ford decide to pay for a rental thru Enterprise. It is required I rent a Ford product & guess what, they give me an Ecosport. I return that car the very next day because it has mechanical issues. It shut off on me and it was shaking as I slowed down. The service advisor assigned to me is inexperienced and inconsiderate. He gave me false timeframes of repair completion and would often say anything to rush me off the phone. The manager of service department, Isaac made up stories about phone calls made to me about my car being ready on Tuesday 9/26 when I called them about the rental being due and whoever told me the reservation was extended thru 9/29. He is a pathological liar. I had to dispute a $205 transaction with Enterprise because the geniuses at Ford failed to extend the reservation the first time. Today, 9/28, I pick up my car and it has mechanical issues. I do not feel safe driving it any distance. Suffice to say, AVOID this dealership! read more

This dealership has been an incredibly frustrating experience,from bait and switch, dishonest pricing, to the vehicle I scheduled to test drive (since I'm from out of town) being dented up ,dirty and having a check engine light on, to now salesman calling and texting me and even leaving insulting messages, id like to complain to the owner but they won't give me that number or email when I called the main line. I definitely would not do business here after my experience. read more

I brought my vehicle in on Monday and was told that it would be given back to me that day by Joey and we also had spoken that previous Friday, but when I spoke to Javier about the recall's being done I was told that it would be ready on Tuesday, then I waited all day Monday and Tuesday just to be told on Wednesday that they couldn't do one of the recall's until February because the parts that they needed were on reorder! I asked why they didn't tell me that before and was told that they had the parts but they ran out by the time they got to my vehicle! To me that's just not a good business practice to keep the customer waiting just to be told that they ran out of the parts and now they're on reorder! P.S. the person I spoke to Joey Renteria was out sick on Monday when I came in to drop my vehicle off! read more

EDIT: They paid for the fix. After contacting management.  Purchased a slightly used 2019 f150. The sync 3 screen had a deep scratch down the center. I purchased the truck believing it was just a cosmetic issue, it wasn't. The right side of the screen does not respond to touch. The vehicle is still under the factory "bumper to bumper" warranty and was sold to me in this condition. The Ford warranty did not cover the screen.       The dealership refused to cover the screen because the truck is sold "as-is". Make sure you full check the vehicle before purchasing. The dealership never check the functionality of the screen before listing it. Every maintenance or fix done to a vehicle is money directly in their pocket.  I regret trusting the dealership to do the right thing.Replacing the sync 3 was quoted at about $750 just for the screen.  Pro:  Javier Pena in the Service Department was a really cool guy and super helpful. 5/5. Con:  Selling vehicles with issues and refusing to fix them. read more

They were able to answer my question to the best of their ability. Though the issue I had with my truck they could not take care of because of another dealership the girl I spoke with was very kind. read more

I've bought 3 straight trucks from here. The deal is straight forward and they treat you right. With that being said, I will never buy a vehicle from here again. I have had problems with the brakes and they have given me the run around and long wait times for it to be there in repair. I have the maintenance package, which turns out to be a big sham. You got me Red McCombs. Never again.... read more

Zero stars.....Within the past 3 years we purchased 2 vehicles from this dealership, since then our vehicles have had issues when taken in for the warranty they claimed no warranty was given. When we asked for the paperwork they continued to give us the run around. Now our second vehicle is in and they claim our bumper to bumper warranty only covers cosmetics. We are concerned as we we were told 4 months ago by an employee that red McCombs purchased many used vehicles and passed them off as certified vehicles to many customers when in fact there was no warranty. They mentioned many managers and employees are getting fired and what do you know our sales man Saroush and the finance associate PJ have been terminated. Check your paperwork and be concerned read more

Very disappointing service today. I drove in to an empty (no vehicles) service bay. No one came out to greet me. I could see 4 service advisors chatting in their offices. After 10 minutes I went inside. Another 5 minutes later a lady greeted me. I asked to have my Ford vehicle looked at as the check engine light had come on. She directed me to the last office in the roll. When I got back to it, no one was there. 10 minutes later, she noticed I was still standing just outside the office door. She noticed no one was there and told me to just go in and have a seat, that she would page the agent. I heard the page. 10 minutes later, no one had come into the windowed office. I left very dissappointed. read more

I went in for a routine oil change and I got other things as well to my Ford. This is by far the best ford deal shop in San Antonio excellent service great prices great customer service this is my second time there and was a pleasure as usual thank you service department and Adriane who got my job done great!! read more

salesman said since I was from out of town he was adding the $2500 for nitro in the tires bc he said I would not be repeat business.

I bought my first new car from Red McComb's Zach Jackson and I gotta say it was one of the best experiences I've had buying a vehicle. I didn't feel pressured by the sale, he taught me a lot of the benefits of buying new, and I drove off with the most bad a** truck in Texas. Can't recommend him enough whether it's your first time buying or just another car for the collection. read more

Let me start by saying, the last 5 vehicles I have bought were all purchased at one particular dealership chain here in town, this was my first experience with Red McCombs and will probably be my last. The only reason I came here was because the vehicle was for my daughter and she liked the vehicle on the lot. The initial meet and greet was as to be expected. I understand this was a used vehicle and there were some cosmetic damage ( scratches on the paint) our sales rep stated they wouldn't even try to see if they could be buffed or covered up, but did offer to order a paint pen that may work. Well here we are 3 months later and not a word, after many calls (Checked on Amazon and can be delivered in 2 days). We picked up the vehicle 2 days after the deal was made, so they can inspect and put it thru make ready, well that was disappointing to see the very poor make ready job, there were still potato chips under the seat, stains on the seat and just not clean at all (the dealership I normally use gives you the vehicle so clean it appears brand new, but not at Red. Very concerned that their inspection was just as poor. The real kicker was when they proceeded to hand over the keys, they only gave us 1 key and no spare key, when I asked for a spare they said they only had one key and to get a spare its better to go somewhere else because it would be cheaper, (so much for "being there for all my vehicles needs" like the commercials claim. When we got home we noticed a noise from the rear tires/ hub when put in reverse, took it back a few days later, the service dept knew what the problem was and supposably ordered the part, but again that was back in May and still not a word from anyone!! I truly regret not sticking to my gut feeling and just making my daughter select a similar vehicle from the dealership I normally have used in the past. This experience just showed me that not all dealerships are the same and some are truly better and more enjoyable to work with than others. read more

I started my visit today in the Quick Lane. Very nice setup. Clean and spacious. Walked in and spoke to A Service Consultant. Pedro Juarez was patient and friendly. I told him what the issue with my vehicle was and he gathered all of the necessary information to find out what was covered in my warranty. I had a question about possibly adding a remote start to my vehicle and so he pointed me to the Accessories desk down the lot to talk to RC. I walked the short distance to go and visit with RC Mercado. I'll tell everyone who will listen.... RC is awesome!!! He really really knows his stuff! I can't thank him enough for helping me. Turns out my vehicle had remote start the entire time and I didn't even know it. RC took one look at my windshield and literally saved me money. I left his area with a skip in my step happy as a clam! I am so grateful to have encountered both Pedro and RC today. Red McCombs Ford has a customer for life. Thank you so much guys!! Thank you for all of your help today! It means so much to me! read more

Red McCombs Ford - These are my guys at Red McCombs Ford. Highly recommended! - Car Dealers Near Me - San Antonio, Texas

Dropped off my vehicle for service 2 weeks ago for a recall to get fixed. Was told the service would take 2 days. After the 2 days I called and was told it would take an additional 2 days. Which I agreed was fine after that time passed I called and tried to speak with my Service Employee who didn't respond to my voicemails or get back to me until 2 days later. Which then he told me the part wasn't in stock and he doesn't have an ETA, but would most likely be in within the next 2 days. Here I am two days later again not knowing when I will be receiving the car. This vehicle is one of my rentals so currently a waste of money until completion. read more

I can't give less than one star so. Staff is so rude and no one there to attend you for service your loving car. Even after service is not so well compared to other dealers in town. Will never go there again read more

Every time I bring my truck to the service center they suck up hours of my time even for a simple oil change. Sales was good when I bought this truck but everything with service is awful. Beware Beware Beware read more