Wish I didn't have to give it even one star. The painful experience buying our truck, should've been a red flag the service would be just as terrible! Not only will they not receive our business in the future, I will do my best to warn others so they don't deal with the continued frustrations we have experienced. read more

I needed my transmission control module replaced on my 2014 Ford Focus SE which was under extended warranty, it sat at the dealership for MONTHS because the part was on National back order. I tried calling and Ernest would suck with communication. He was hardly ever available so the lady at the front desk would just leave him a message to call me when he was available. I decided to go to the dealership and take it out on October 8th, 2022 and the lady at the desk was rude and told me "who told you your vehicle was ready?" And I told her "Nobody did I just want to take my vehicle out because of how long it's been." So she calls someone then she hangs up and tells me, "oh your vehicle is ready." So a driver brings it around and another gentleman explains what was done to it and tell's me "it was just fixed last night!" Which was a lie because I got text alerts from them, and I had got one the day before stating my vehicle was not ready. This place sucks and the customer service is terrible and the employees are rude! Take your car somewhere else and hopefully you'll get better service than I did! read more

Red McCombs Ford - The day before stating my vehicle was still waiting parts to start repairs! - Car Dealers Near Me - San Antonio, Texas

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I originally posted a review back in March about the lack of communication when trying to cancel my warranty. I have reached out to Andy in the finance department after he commented on my review. Phone goes directly to voicemail and still receive no call back. It really shouldn't be this hard to cancel a warranty. read more

**READ SIDE NOTES AT BOTTOM OF REVIEW Headed into the dealership with uncertainty + doubt as first time car buyers with our first baby on the way; left with confidence, new sense of Red Mccombs Ford loyalty, a Ford F150! ALL thanks SPECIFICALLY to our sales duo Will + Eric Ramirez who helped us in many ways through their understanding and brainstorming. This positive visit would not have been complete without our financial meeting with Andre in financing who truly went above and beyond in explaining the itemizations + add ons available to us with patience and peace. DEFINITELY call ahead and ask for the availability of these men to be on your side during this process! Thanks to Red Mccombs Ford for hiring them! **Side notes: Right when we drove up I was approached by a man who was messily eating an ice cream cone and continued to do so while asking me questions which was inappropriate and HIGHLY unprofessional! Had Will, Eric Ramirez, and Andre not approached us and spoken so kindly and professionally, this location would have received 1 star because of this disgusting and undeserving treatment which created a strongly negative first impression of Red Mccombs. Consider implementing a 'no food on the sales floor' rule to avoid customers rolling up just to roll out of your lot! SECOND NOTE: it was awfully hot + humid in the Used Car offices + main building. Our immediate feelings towards the present staff were uncomfortable and unprofessional, the same towards the quality of the building. Get proper AC for your staff if not for your guests and customers instead of large or ghetto fans and AC units. Lack of care into place of work reflects on the vehicles and entirety of Red Mccombs. I hope this comment is taken seriously and action is implemented! I do not want the employees to be blamed for "no sales" when the truth is the fault lies in the hands of whoever is not doing THEIR job to ensure a comfortable and safe environment for people to work in + customers to buy in. Do you truly believe someone who would like to buy a car will sit in those 75-85 degree offices in that building for 4+ hours in the Texas 100+ degree heat and have ZERO second guesses? It's a big commitment as is, there's a lot to think of and through, and on top of that physical discomfort due to external stress (in this case temperature) = an excellent valid excuse and reason to not sign that moment and either "come back later" or visit a vehicle site with working AC to invest in their money elsewhere. Thanks, RG + BG read more

Brought our Escape in because of a flashing check engine light, and an obvious misfire issue. (We were hoping it was covered by the warranty, otherwise we would have brought it elsewhere to begin with.) After a couple days in the shop, we were told definitively that the fuel injectors needed to be replaced, and it would cost just about $1,000. They also said they could have it done by the time we needed it for a trip to Oklahoma this week. Go to get the escape today, and all of a sudden that $1,000 turned into just over $1,200. When asked about the sudden price increase, they lied and said they never said $1,000. Which they did, multiple times to multiple people. But to make matters even worse, replacing the fuel injectors didn't even fix the misfire like they said it would! After spending $1,200 on new fuel injectors, they tell us that the issue is with the cylinder now, and it's going to cost MORE money to fix. An engine misfire is not that difficult to diagnose. The service staff here are either completely incompetent, or the service department as a whole is a scam for the dealership to get as much money as they can. $1,200 later we have an Escape with the exact same misfire issue that it went into the shop with. It's not able to be driven. And we're going to have to spend more money at a better shop to get the ACTUAL issue fixed because the people at Red McCombs don't know what they're doing, and refuse to admit it. The cost to fix the real issue should be on them. But that will never happen because it would expose their inadequacies. read more

We were warned not to come here and I wish we would've listened. Adam gives the absolute worst customer service. The way he spoke to us was absolutely disgusting and beyond ridiculous. We spoke to another lady whose name I didn't get after Adam began yelling and was extremely disrespectful. She was able to take care of the situation and help us. She was professional and able to get to the bottom of the miscommunication. We thought everything had been handled but Adam didn't stop after the situation was resolved he decided to continue to argue and be completely unprofessional. Absolutely will not go back because of Adam. read more

Had to pay 34 for a new escape so yeah... The rest of the SA Ford dealerships are just as scummy though. read more

We have Purchased 4 Vehicles from Red McCombs in 30 Years. We were looking for to buy a 2nd Tundra and i searched their website and found this awesome Tundra. As soon as i submitted my information on the website Marcos Rodriguez called me 5 minutes later. My Wife Rosa and i went to Red McComb Toyota at UTSA Blvd and a few hours later and after a pleasant purchasing experience we drove home with our beautiful Tundra. Thank you Marcos for making the sales experience wonderful. read more

Red McCombs Ford - Our Salesman Marcos Rodriguez guided us through the sales experience in a very patient and thoughtful way. Kudos to him and William Brennam. - Car Dealers Near Me - San Antonio, Texas

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Largest Quick Lane in Texas! It is really nice and have a great waiting area. Normally takes about an hour or two for a oil change/the works but it's worth it in my opinion. Very decent prices for service. The sales department is really friendly and work with you to get the best deal and the right vehicle for you! Highly recommended! Check it out for sure read more

I am so disappointed in my car buying experience. I went in alone back in 2015 to but my car. I'm now realizing that a was completely taken advantage of. The $13k car i bought (2012 Hyundai Sonata) cost me $22k because of the $7k in warranties i knew nothing about. This is unethical & they need to be aware of the lack of empathy they possess. I know understand the meaning of bad car salesman. The was an expensive lesson. Females beware read more

My buying experience this week was by far the best I've ever had. I only went in for a test drive because I'd never been in an Edge before. In fact, the Edge was running as my second choice. But the effort put in by my sales contact, Antonio Mascorro, really swayed my beliefs. First, he asked about my needs and preferences and was able to match how the Edge could fulfill them. Second, he didn't resort to poor sales skills that we've come to identify as a "sleazy" car salesman. This was about me, the auto, and what the dealership could offer. My confidence in the car, the dealership, and Antonio were won over. Now I'm in an Edge SEL, it feels solid and safe, and it even feels like a luxury ride. I could not--and I'm not overstating this--could *not* be happier! Thanks for the great experience and great auto, Anthony and Red McCombs Ford! read more

They got the job done, but it wasn't really a smooth or pleasant experience. I used their online web site to schedule an appointment a couple of days in advance. The appt was for a Saturday at 10am and I showed up at 9:45am. There were NO service advisors around and the person the website told me would be handling it was apparently not even working on this day. I ended up going to the cashier to find someone to help me. So I told the advisor that I had an appointment for 10am and I told him what it was for. He told me there were 3 or 4 vehicles in front of me so it would be a few hours. What is the point of scheduling an appointment if they don't make plans for you??? So the next thing that happened was I was asked to initial a the spot where it said "estimate," but it was blank - nothing was written there! So I called him on it and he wrote in the estimate. In then end, they ended up getting all of the work done in about an hour and a half, which was fine with me. Better than the couple of hours he initially told me. This was the only reason I didn't give them just one star. I think I will try another dealer service center next time. read more

Love the people at the quick lane fast friendly in and out KC was awesome as always and the management is great .. read more

Red McCombs Ford - Ford - Car Dealers Near Me - San Antonio, Texas

My salesman was great; I truly recommend the young man, David Luna. He worked hard for my wife and got her in the car she wanted - unfortunately, cannot say the same for the sales manager/ buying experience. Couldn't tell you the sales manager's name because they never had the decency to introduce themselves. The following review is unfortunately the reflection of upper management and the dealership as a whole; not the sales folks just trying to earn a paycheck. Even though we agreed to a price on Saturday, surprise surprise Monday rolls around and the same person who lacked the decency to take a moment to meet with a new customer would not honor the deal made Saturday - instead making other innocent parties at the dealership have the argument with the customer. If you value integrity, this might not be your store (unfortunately salespeople cannot make any decisions or make up for anything their mangers COMPLETELY SCREW UP). I am not one to talk down about any particular place or person, and I hope I'm not doing that here, but I was not exactly happy about the way it was handled. Very unprofessional in my opinion. I'm not angry but I will say this; I will not be buying my Raptor form this store read more

It's to late for me I should have read all reviews before going in.. but if you read this please avoid this place at all cost. If is a Ford is what you looking for there's plenty of dealers out there that you can choose from. This place really needs an total overhaul from the top down. They got a nasty financial individual short Latino guy him alone does the trick. STAYED AWAY FROM THIS DEALERSHIP YOU BEEN WARNED!!!!! read more

I had a big issue today went to get my oil changed. I come home from the drive and oil leaked all over the battery into the engine bay to the driveway. Someone left the cap off the engine. I try to get it towed to the dealership but they will close soon. read more

It took about an hour to get an oil change for me and 3 hours for my sister's car to be ready even though we both had appointments. The staff could not have been nicer. They didn't tell me what they had done after returning my keys to me which I wanted. Other places informed me of what they had done or taken care of and here they were like "you're good to go". read more

I took my Expedition that I had bought new from Red McCombs to have the gearbox fixed. One week in they still haven't diagnosed the problem and wont give me a loaner car. I paid $75,000 for the car and expect more. read more

I should've read the other reviews before coming here. This dealership is by far one of the worst shopping experiences I've ever had. Salesman are rude and lie about little details, then they get frustrated when you try to ask questions. The whole environment is uncomfortable! The sales people will act annoyed in front of your face and go behind you to whisper about you with the managers, it's like they have no experience with customer service and no respect for the customers. I didnt feel good about the deal they were giving me, so I took my buisness to another Ford three hours away in Houston, my hometown, and got an unremarkable deal with amazing customer service. IF YOUR A COLLEGE STUDENT OR SOMEONE WHO IS A FIRST TIME BUYER AND DOESNT KNOW MUCH ABOUT CARS, STAY AWAY!!! read more

I purchased all my vehicles from Red McCombs. I'm not sure about other people's experiences but mine have been nothing but exceptional. I have used the same salesman on 2 of my 3 purchases and it has always been a no- pressure kind of deal every time. I'm very happy with the sales and the service after. read more

I used to have a Ford F-150. It was in an accident and needed some mechanical work done to it. Long story short, I took it to the Red McCombs Ford on I-10 for the repairs and it was one of the worst auto repair mistakes I ever made. Service was fair at best and the quality of work was awful. I would NOT recommend taking your Ford vehicle to this location. Try your luck with another dealership!! Sorry Red McCombs :( read more

The first visit was a disaster. When returned to complete repairs, Josh Hamman went out of his way to make things right. He gave a clinic on best practices for customer retention! Thanks Josh! read more

Red McCombs Ford - Car Dealers Near Me - San Antonio, Texas

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DO NOT GO HERE!! They are extremely rude and scummy sales men. I went in to see about leasing a new Ford Explorer and told them what I was looking to pay and the sales men treated me like I was a moron and I tried to explain where I was coming from and he just kept giving me a condescending tone so I just up and left will never go here again! In regards to comment. I visited this location on 2/28 and I know it is the correct one based on the location. The fact you don't have me in your system just shows how kore of a joke you are. read more

I have been negotiating a deal on a platinum F2 50 2019 brand new truck from the start we were at 67,000 me the manager and the salesman had gone over this several times. They were OK with this 67,000 at that point we finally negotiated the right price on my trade. They said they were going to give me $37,000 for my trade-in once we got the paperwork whole Nother story. They gave me 35 k and told with the tax saving it was like getting 37,100 for it. This is where things get good.... we had agreed at 67k for the new truck then they said with add one it was 69k. Has anyone ever heard of a " Texas environmental package". Lol I never have. Before I even left my house today I let them know I was at the emergency room with my sick girlfriend this same morning at 5am. I asked to not waist my time. I will make sure everyone I know knows the experience I ya e been threw with these people. We all know car buying can really suck but the BACK DOOR GAMES are beyond ok with me. I own a small business I stared my company because of high pressure sales in my industry, this is past that. read more

Red McCombs Ford - "Texas environmental package" This place is a scam we live in Texas not California!!! - Car Dealers Near Me - San Antonio, Texas

Please do not shop here. This dealership took advantage of my father-in-law (retired military on a fixed income budget)with deceiving sales practices. They promised him things and he is now getting the run around from them. read more

Car buying is a nightmare. You always feel like you have to go in with armor on and shield up and fight to the death for a vehicle and price point that works for you. And then we worked with Robbie. It was like the sequence in Sound of Music when Julie Andrews is spinning, skipping, and singing in the Austrian hills. Find the perfect truck that we wanted Bargain a reasonable price Have excellent service Trade in easy peasy Solid accessory package Happy customers read more

I had a scheduled appointment on Monday October 10th. Advisor Bill Burton Ford Red McCombs 8333 I - 10 San Antonio TX 78230 told me the part needed was ordered. But did not have any tracking information or estimated delivery time. Bill Burton told me to call every day and check to see if the part came in because they get two shipments daily of parts. And that a lot of the time a part may have come in. But they will not realize it's there. I did as told and called everyday to check if the part came in. On Friday October 21st. Bill Burton told me that if I called again even if the part came in. He would not work on the vehicle and to come pick up my keys and that we were through. The car was unsafe to drive. I had taken an unpaid leave of absence at work not knowing when I would get my car back. I started calling other Ford dealerships and asking if they had the part needed. I found one in Spring TX and paid for it over the phone and had it shipped to the dealership. I had my tracking number. And called when I saw it had been delivered. Bill Burton called me back and said they could not find the part. I did not get my vehicle back until until Tuesday October 25th. Had I not called around to other Ford dealerships myself. I would still be waiting on my car. Bill Burton Ford Red McCombs 8333 I - 10 San Antonio TX 78230 read more

I called to make an appointment, scheduled that for two weeks out, was waiting on a call back to determine length of repair time and never received a call back. Called to speak to someone and the appointment was not even made. Now I am still over two weeks out. Going elsewhere! read more

Don't waste your time coming here. My 2019 F150 has been burning oil and making noises. They have had it multiple times for weeks and still can't fix it. Service department is worthless. Check out the class action lawsuit on the Ford F-150 truck right now. BUY SOMETHING ELSE!!! read more

First off let me say that I am so happy with this company ! Not only was Fred AMAZING but the whole crew was ! Huge thank you to the finance manager Joe Delgado and everyone there who actually understand what family is . They treat you with all respect and like a friend . Not pushy and very knowledgeable. They don't tap your credit a zillion times until your sure about the vehicle you want and they only use one bank that's most associated with your credit history . Me and My husband Anthony are soooo pleased !! Thank you again !! read more

Red McCombs Ford - Car Dealers Near Me - San Antonio, Texas

The customer service here is a joke. They jump through hoops when trying to make the sale but after that they are the worst. For the last month I've sent multiple emails and left multiple voicemails that have all gone unanswered. Absolutely ridiculous. read more

Five stars isn't enough for the customer experience I received working with Eric R. I came in with the truck I wanted in mind and two young kids. Buying a new vehicle and going through financing is intimidating on a normal day, toss in two young kids and it is scary. Our salesman treated us like family and helped me keep the kids involved and entertained so I could make a clearheaded decision without pressure or being rushed. We had custom work added to the truck, the work was great and fast. Thank you!!! read more

My salesman Oscar was amazing! Got me the car I wanted for a great price and has continued to help me even after the purchase. Definitely recommend Red McCombs Ford. read more

I noticed that Red Mccombs Ford is way underrated on Yelp. I have purchased 8 cars from them in my life and I have had nothing but the best experiences. Cameron Taylor from used cars helped me last time and it was a very quick and smooth process even with my below average credit score. Thank you Cameron. read more

According to DealerRater.com there are 267 ford dealerships in Texas. Do yourself a favor and use that knowledge to avoid Red McCombs Ford in San Antonio. I reached out to this dealership to buy a new mustang from them. They ran a credit check and then said they would let me know when the car I had my eye on was on its way. They said that since it had not been built, there was no need to put a deposit down and the credit check was enough to hold the car for me. I have been checking multiple times a week to see when this car will be available and today it finally showed as being in transit! Imagine my surprise when I contacted the dealer only to find out that an employee had already put a deposit on the car I have been waiting 3 weeks to be built so I am out of luck. I will absolutely not do business with this dealership and now have a credit inquiry on my history for no reason. Go to any of the other 266 Ford dealerships and do not give these bait and switch con-artists your business. read more

Definitely would recommend taking your service needs elsewhere. If you do, ask for any other service advisor. Advisor Adam Rodriguez is not an honest man. I have Ford ESP and went in for issues relating to my HVAC module. They advised reprogramming was needed and was not covered so I paid out of pocket. Picked up the car and didn't even leave the service lane before the issue reoccurred. I took it right back and left it. Next day they called stating the switches (module itself) needed to be replaced but since Ford doesn't make them anymore due to the vehicles age, they had to order aftermarket..which they just picked up at O'Reillys. They ran that through ESP and claimed it was covered so all I'd have to pay my deductible and he would refund my initial out of pocket payment. Coming on 3 weeks now and have not received anything while he claims to be working on it. Got a call today and in layman's terms, I'm SOL and not getting my money back. This replacement part was submitted as an "adjustment" to ESP so that the warranty cannot accept or cover. Adam jacked me around for 3 weeks and didn't do cr@p. That's the corporate dealer for ya. read more

I bought my first new car from Red McComb's Zach Jackson and I gotta say it was one of the best experiences I've had buying a vehicle. I didn't feel pressured by the sale, he taught me a lot of the benefits of buying new, and I drove off with the most bad a** truck in Texas. Can't recommend him enough whether it's your first time buying or just another car for the collection. read more

If u bought a 2014 ford focus from red mc combs & it was not disclosed 2 u @ point of sell that transmission control modules.( Tcm ) were defective in some cars. Ford put out a tech svc bullitin 2 red mac combs on this. Further ford increased the milage warranty on the car 4 disfunctional transmissions By 50 thousand miles , google 14mo2 fords technical service bullitin. this was not pointed out by red mc combs sells man 2 us at point of sell eigher. Also red mc combs. Sells man lied through non disclosure that car was a rentel @ point of sell. Red mc combs fraud ! - 0 stars Call us if u were also lied 2 By red mc combs. In a taped conversation with Red mc combs coo on the transmission he said. " we dont disclose sick puppies & 2 the letter of the Law we dont have 2 tell u" They suggested a trade , so My husband went 2 see jay s.@ red mc combs honda Up i -10. The car we bought 4 -18k plus @ red mac combs ford. J.s. said red mc combs best offer was 8 k-$. They wanted us 2 take a 10 k -$ loss. We dont think so, dugh! Further, red mc combs attorney ortega called us @ home during our dinner hour and said on a recorded conversation that we would "not find an attorney in state of texas 2 represent us" We finally i got 2 marsha s. Mc combs. Who said she was incharge but did nothing 2 remedy the situation but sicked her attorney again 2 harass us with a threating letter 2 hit us with a restraining order 2 shut us up. Up 2 now the history of break downs by different owners of this car according 2 ford oasis program is 7 times as we were told. Can u imagin if i had kept it. My husband reported this 2 the fbi. This last friday and was told that fbi would not invistigate this red mc combs auto deler fraud. Plz call guadalupe Or daniel @ 210 445- 9932 & tell us ur story Or if ur an attorney who can help us.. read more

LONG STORY SHORT. i dropped off my 2017 ford mustang to have a recall fixed over a MONTH AGO. i call today 07/14/22 (because they weren't calling me for updates, AND GUESS WHAT? they lost my keys sooo, obviously the recall hasn't been fixed since they didn't even know my car was there, because the service member who was in charge of my vehicle (Winfred) did not relate the message to anyone. ZERO ACCOUNTABILITY, but i will give a Alex (service manager) a 4.999 star for being quick to call back and address the situation in a professional manner... ill keep everyone updated on what happens :) maybe they can redeem a couple if stars read more

I went in without any intention of buying a vehicle but guess what...I bought a vehicle. I love it!! Frank is my go to guy. He's very professional. This the 4th vehicle we have purchased from him, not to mention the 2 families that went to him as well on our referral. He's a great guy and I highly recommend him. read more