The apartments are outdated, with peeling tubs, worn carpets, and fewer upgrades than advertised. There are no amenities to justify the price, including no in-unit laundry, and the building is extremely old, with popcorn ceilings, patched holes, and old sliding closet doors. Noise is also an issue, especially from barking dogs and the constant notices posted on doors. Overall, management seems more focused on appearances than on maintaining livable apartments or respecting residents. read more

Beware! Management Ignores Habitability Issues & Safety Concerns We lived here for almost five years and faced constant issues that management never properly addressed. Despite keeping our unit clean, we had recurrent roach infestations and even after pest control would come, the issue persisted. When addressing it with management, we were often blamed for the problem (they told us maintenance had seen a few dishes in our sink from time to time) even though the the infestation came from structural issues in the unit. There are gaps in the foundation under the kitchen cabinets, making it easy for pests to enter. The sliding door was also never properly secured, and during rainy weather, water would often come into the unit through the frame. We also experienced smoke (although a smoke-free complex) and unsafe conditions from neighbors, which management never properly addressed claiming that our complaints weren't "official enough." When we tried to move out one month early due to health and safety concerns (we have a toddler and the neighbors were smoking inside their unit which then flooded into our unit through the shared ventilation system), we were dismissed and still had to pay that last months rent even though we moved to a new place for safety. After paying rent for that place even though we didn't live there that whole last month, we found out that the neighbors that ultimately caused our move had been evicted. They knew the whole time that there were complaints being made from several of our other neighbors, but decided to charge us that last month anyway. On top of all of this, billing issues with shared utilities were poorly handled. We paid a set price for three years for our water/trash/sewer, and suddenly our bill nearly tripled after our neighbors apartment flooded. When I addressed the issue with management, they gave us a load of crap about how rates were going up in our area--but I truly feel like we were charged for what happened with her unit. As a little added cherry on top, we just got our deposit back recently and saw that for the month we DIDN'T even live in the unit, our utility bill was DOUBLE that of the previous month. It makes zero sense and yet we were offered zero explanation. Overall, this complex does not respond to habitability issues, safety concerns, or pest problems, and management can be very dismissive and unhelpful. They seem to have new people in the office every few months, and would somehow lose our existing work orders in the process. We would NOT recommend renting here. read more

Don't let the pictures fool you -- this property is run down. During the summer months there are huge roaches, including flying ones. It's not uncommon to be relaxing at home and suddenly see a 4-inch roach on the ceiling. This happens almost weekly. The carpet is extremely old and stained -- imagine a teddy bear that's been run over multiple times. Management frequently leaves notes on doors, tows cars, and does random water shutoffs with little notice, which feels intrusive and stressful. This is far from "luxury." Expect popcorn ceilings and cabinets covered in layers of off-white paint. Overall, the condition of the apartments and the way residents are treated do not match what's advertised read more

Nice location that cannot withstand scrutiny. Definitely missing the previous front office manager in terms of hospitality. Office is closed very frequently, and there is only one repair guy for the facility. The response from red oaks is right. The repairs arent the issue, but the response from the office, their hours, the lack of communication and care, how it truly feels like we lost the sense of community and are now just numbers, how our concerns are just an obstacle for the office. It truly is unfortunate. Life is being sucked out. But the repair guy Ive met is great and although they have enough to follow industry code, the leasing will not do more any more. read more

Red Oak Villas - Apartments Near Me - Redlands, California

(Pt 2) Management put a note on my door randomly saying they were going to enter on a certain day (only like two days notice) to do a smoke alarm inspection. I had to call and tell them they didn't have my permission to enter without me being present, so we scheduled a day for them to do the inspection. I moved my work schedule around for this and no one ever showed. Two weeks later they called to ask me about it again, so I told them what had happened the last time and they ensured me they'd be there this time. The time comes, no one shows up again. Then, an hour after the time they were supposed to be there, they show up like no big deal. I was NEVER late on paying rent, however October was a very busy month for me and at 6am on the third/last day of the grace period I made sure to get the rent sent in. Came home later that day to a notice on my door about the rent, which I thought was pretty crappy considering I was still within the grace period window and this was the first time that I didn't pay on the first. They have laundry rooms on sight, which I eventually stopped using only after a few months because the washers don't wash your clothes good enough and the dryers don't dry your clothes enough but I had an emergency one morning and had to run in to do a load of laundry. After putting my load in the washer, I turned to walk out and noticed a homeless man sleeping on the floor. Terrified, I ran out and I called management to inform them and all I got back was, "oh. Again?" Like it was no big deal. No apology or anything. And most recently, when we informed them that we were not going to be renewing our lease, we scheduled a move out inspection. During this inspection we were told by Kimberly that everything looked great and she'd do the necessary paperwork. Two weeks after the fact, Kimberly no longer was working at Red Oak and I got a call from a man asking to schedule the pre move out inspection, which I had told him we had already done two weeks before. About a week-two weeks before the date our lease was up, I'm in the middle of the chaos of packing, and I'm getting calls from management asking if they can come in and start replacing wall outlets. When I informed him that no, he can't come start working on it but I'd let him know when I'm out, he got an attitude. On the day our lease was up (January 7th) we had already been out of our unit for about a week and had told the new property manager that they had permission to go into the unit and do whatever they needed to do. The new property manager waited until the exact day our lease was up to tell us that there were two alleged stains in the carpet that we'd be charged for. I emailed twice within a two week span, asking about one, the whereabouts of my security deposit and two, if we could possibly resolved the alleged stains ourselves, and got no response back. On the last day they legally had to give us our deposit back, we finally received the deposit in the mail, but over $200 out of the $500 gone from a utility bill that I was unaware id be charged for, but they didn't charge for the alleged stains. Overall, this definitely wasn't the WORST place to live and I'm grateful to have had a roof over my head, but there definitely needs to be some changes made. In my opinion, update the units, provide increased security measures, and management has GOT to step it up and act professional, because they are absolutely the furthest thing from it. It's an okay place for a last resort, but if you have the option, I'd look elsewhere. Incredibly glad to be out of there and not having to deal with any of that ever again. read more

Cockroaches. Lots of cockroaches. They're crawling up from under the brand new carpet. They're in every room. My husband saw them in the sink even. We just signed the lease. We haven't even moved in yet. We would not have signed a lease at all if we had known it's like this. read more

Linda Ibarez best property manager in the world. She's a great help makes our day much easier working around the property. Linda really cares about her tenants 5 stars read more

I went on a tour with Kimberly and she made me feel so welcomed! Ruben, was also very pleasant to speak with. I am looking to move later this year and will be returning to rent here! read more

Cosmo is the man! He took care of a problem I had quickly and knows how to treat people with respect. Linda and Jocelyn did a great job explaining how things work here and helping me out. Everything here exceeds my expectations! read more

I moved in three weeks ago and it has been a horror story ever since. The floors and the windows are shaking when you walk and come off when you try to open it. The thermostat didn't work for the first two weeks until they repaired it and I wasn't able to sleep in my new apartment. The dishwasher, electrical outlets, plumbing, etc. is not working. The fridge is leaking. The bathtub is jammed and the faucets are leaking. The blinds are dirty and hard to open. There is no exhaust fan in the bathroom and when they installed one after three weeks, it has been making a loud noise when I turn it on. The list goes on. The community manager is new and she doesn't know what she's doing. The have no maintenance staff in place. I had to haggle and call/email her everyday to get basic stuff fixed. Legally they are required to tell the renter if anything is wrong in the apartment before renting it which they didn't do. The never pick up calls, aren't there in the leasing officer and don't reply back to my emails in time. Basically they stuck me a shitty unprepared apartment and collected rent while I suffered. The manager Kimberly is will lie to your face and gaslight you about repairs and pay lip service but nothing will ever get done in time. Yuck! Such shitty people and such a shitty company. read more

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My husband and I lived here for a short time but received nothing less than excellent service from everyone on staff here. Maintenance was performed quickly and very well. Linda, in the front office is always kind and personable. Facilities are always well kept too. A great place to live if you're looking to rent. read more

I have been working with Red Oak Villas Apartments for more than 5 years. Staff is great, professional, and loyal to our services. We did not encounter any issue either with office members or the residents. Linda and Ron always help us to make sure our jobs are done in the smoothest way within their busy schedules . Thank you very much, We look forward to a longer-lasting relationship with FDC managements. Extreme Renovation, Inc. read more

Gave no leeway to get rent in fridge is broken requests service they came in but nothing was done they have done nothing to help our situation its either pay the rent or they sue read more

I've lived at this apartment complex for just over a year with little to no problems; what problems I have had, have been quickly addressed by Linda and Ron. Linda, the Property Manager, is the real MVP. Any issues I address with her are handled swiftly with a smile, and knowledge of her job. I am continually amazed by her professionalism. Linda is my go to person, and she's never let me down. It's kind of nice when you feel like you're their only tenant, even though I know I'm not. Ron continues to assist us with any and all maintenance, and he's incredibly professional, personable, and knowledgeable in his position. He goes above and beyond his job duties, in my opinion, to accommodate the residents here. He even puts up with my crazy anti-social pup. :) Without him, our closet door wouldn't shut, we'd have missing blinds, our A/C wouldn't function correctly, and many, many other things. Red Oak Villas wouldn't be nearly as amazing as it is (it's pretty damn amazing) if it weren't for the amazing team they have. The dog poop stations are awesome, the friendly residents are a major plus, and the location in Redlands is an even bigger plus. Good job Red Oak Villas! read more

Beautiful environment and well kept grounds. Linda (property manager) is absolutely amazing and was always very kind and genuine towards me. Any needs were always met promptly and professionally. read more

Catalytic converters were stolen in my covered parking spot, PO Box was vandalized and broken into, laundry room door was vandalized and broken into right behind our apartment as well. They lack security in every way and should have cameras and should also be fenced in. The homeless also love to dig through trash in the parking lot. They like to charge a high dollar for a low value apartment. You would think with all of the money that they gouge from the residents that there would be money put back in the insure any sort of security system. Keep in mind, we only lived in this apartment for a year.... read more

9 hours agoNEW Front desk lady is very rude and does not care about residents whatsoever. Does not allow residents into an empty pool because reservations were not made "24 hours in advance". Not friendly at all. Apartments falsely advertised, shown a model apartment and given another. Water damage on ceiling. Stay away. read more

Red Oak Villas is a great place to live. The staff is organized, professional, and extremely responsive. They genuinely care about everyone that lives here. The property is spacious and beautiful with all of the amenities you will ever need. read more

I lived at the Red Oak Villas for 2 years and I never had any complaints. This complex is very well kept and maintained by their staff Ron and Marcos. Ron always fulfilled my work orders in a timely matter and would always complete the job efficiently. Marcos kept the complex looking spotless and free of any trash, etc. Linda was always so professional and provided excellent customer service. She took the time to know all the residents which made the time living there more personable. The staff really showed they cared about your needs. My dog even loved the staff. The layouts are spacious and my favorite thing about this beautiful complex is their oversized patios, they're comparable to a small yard. Great complex if you have a large dog. I would highly recommend this complex!! read more

The staff are friendly and professional. They take time to get to know you. Always prompt to handle an issue. I have been here for almost 3 months I think...but either way, Linda and Stacey are so polite when addressing any issues or concerns. Work orders are completed quickly and efficiently. The property itself is clean and well maintained. Very quite. Neighbors are so polite. Apartments are spectacular with awesome balconies and yards. I highly recommend this place. read more

First off kudos to this apartment for having no breed and size restrictions for dogs. The staff is friendly ... quick on repairs and the pool was my favorite spot to relax at on my day off. Sad I had to leave due to buying a house. read more

I read many negative comments about this complex and addressed them with Linda when I got here. Water may be shut off for repairing the boilers that heat the FREE WATER WE GET HERE! So far no shut offs. Only problem I've had at this beautifully maintained paradise is when we had our first heatwave of this summer, it seemed a bit too much for our A/C, had to turn the thermostat down to 59 to get the inside to the 70 range. Since it's been over it's working fine. Overall I love it here, clean grounds beautifully maintained, heated pool, clean spa, clean and well functioning laundry rooms. Whenever anything goes wrong they are quick to send someone and they do not hesitate to replace items if necessary! We love that about being here! read more

Red Oak Villas - Apartments Near Me - Redlands, California

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My family and I truly love living here! Marcos does a wonderful job keeping the complex clean and well maintained Ron is an amazing and knowledgeable maintenance man completes any and all requests quickly and correctly and Linda I cant say enough about her she is wonderful and oh so personable, the care and professionalism she shows her tenants is the customer service we all need. The apartments themselves are spacious and well kept we have complimentary BBQ grills at two ends of the property and our patio is such a huge space our 4 year old loves being able to play outside and I love that he has a safe space to play in. read more

My husband and I just recently left this apartment complex after almost 4 years of residence, and we felt that the apartment complex was one of the best that we've ever lived in. For me, specifically, this means a lot. I grew up in apartments, a lot of them being classified as 'luxury lofts', and I can say that only one other apartment from my childhood was as enjoyable as Red Oak Villas. The staff, particularly Linda, are so communicative, responsive, and diligent. There are some things that are outside of the staff's control: a loud neighbor, a barking dog, etc. But if anything ever got to be too excessive (i.e. a VERY loud neighbor well into quiet hours) they were extremely responsive and took those complaints seriously. The staff are so personable, you can get sucked into long conversations with any of them. The management company, FDC, also was very communicative with residents during lock-down about restrictions and kept all properties updated with any new changes or restrictions. The staff communicates well in advance if any work to beautify the grounds/buildings is happening, so you have more than enough time to be aware of the changes. The complex itself is really well located--close enough to ESRI campus that you could bike/walk for a commute, right down the street from a nice Stater Bros location, and no more than a couple minutes drive from Target/Walmart/Trader Joes/Sprouts and a bunch of other eateries. Just down the street from downtown Redlands, but far enough away to have a really quite weekday/weekend evenings. A nice complex for families--and if we aren't in lockdown, the staff would put together complex-wide events (such as a Christmas raffle/breakfast, giving away free pies around thanksgiving, etc.) which kept the complex feeling really connected. 10/10, highly recommend. read more

My wife and I lived at Red Oak Villas for 2 years. We absolutely loved it. The apartment was in great shape when we moved in and whenever we needed minor repairs Ron and Marcos were incredibly helpful and friendly. Linda in the office was always very good at getting back to us when we had questions or concerns and was super nice. We regularly used the public pool and Jacuzzi and never experienced anything less than a great time. Always well maintained and clean. I would highly recommend Red Oak Villas to anyone looking for a great apartment in Redlands. We left because we purchased a home, but we had a very hard time leaving because of how much we enjoyed our time living there. read more

I lived at Red Oaks for almost 3 years and it was great. Dog friendly, safe, and pretty quiet. Linda, the Assistant Manager is amazing. You don't always find a great manager at apartments and Linda is fantastic. Always friendly, takes care of any concerns or issues, and always keeps you updated on things, Linda is always a pleasure to talk with. Ron in maintenance is fantastic. Always takes care of problems right away and does a great job. Red Oak Villas is a great place to live in Redlands. read more

Sheer lack of professionalism on the part of the leasing office. I don't write one star reviews but felt it was appropriate to warn people before they go in to inquire - being a leasing agent myself I feel as though we are all held to a certain standard, I accompanied my sister to view their units. The grounds are nice, the units themselves are okay. It's the leasing agent we ran into who I felt is the root of the problem. Very unfriendly, even accusing my sister and I upon meeting us and taking our ID's of giving her the SAME driver's licenses. (Like what?) when I explained to her that our names are similar and that she should look at the birth dates, she just gave an OK. She was short with us and completely unprofessional. Giving us wrong information about what is required in the application process. On top of being completely unprofessional in her attitude toward us, in the MIDDLE of the application process she up and leaves on 'vacation' giving us no word further. Please avoid this place and its staff. I've never seen anything like this. BY THE WAY: The leasing agent is named Michelle read more

Heads up to The Maintenance CREW at Red Oak Villas. Even with Covid 19 , Ron would always have a hello, are you ok, if you need anything let me know. That made me feel good. I know these are trying times still. Maintenance was always keeping our place clean, and looking up to par. Thank you guys!! Appreciate all you do and Continue to do for making living here at Red Oaks Wonderful. read more

Just moving out after a little more than a year. I was pleased with the location and the apartment. The complex is small and in an area with many other apartment choices. Chose Red Oaks because it was a bit cheaper, the management is pretty "hands on" and it has a good and diverse mix of people living there. The apartments are older, but they are responsive to problems. I had several things which needed to be fixed, some of them major - and they were typically taken care of in 24 hours. It is close to 1-10 - which means you can hear traffic when you wake up in the morning. You are close to the Loma Linda Hospital, so you do hear sirens and helicopters on occasion. But you are also a short drive from downtown Redlands. The people are friendly but not intrusive, and I rarely had a problem with noise or bad behavior. There are a number of homeless people in the area - and it was disturbing to see folks going through the dumpsters every morning. I'd recomend it if you are working or going to school in San Bernardino, Loma Linda or Redlands. read more

i like red oak villas because it was the most affordable in redlands, yet it's in a good neighborhood. Plus i have a small pup and Red Oak Villas really do have the biggest patio areas I had seen. I'd recommend it! read more

Pretty grounds and decent apartments don't make up for the horrible Management. They don't care one bit about their tenants. There have been at least 7 different people working in the office this past year. Each one having a lower IQ than the last and straight out lying and making up stuff as they go. Very rude with no inter-personal or communication skills. I would move in a heart beat if I was able. I'm tired of not sleeping at night because of the loud air conditioner unit from 1985 outside of my bedroom window with no attempts to resolve the issue. They did fix the rat problem, but I'm sure my cats helped with that. I would take down all my bad reviews if they would just help with my quality of life so I can sleep during these hot nights. But I guess when you pay way too much for an apartment, you can't expect that being able to sleep would be included. read more

I liked living here for several reasons. My neighbors The apartment is cozy patio (upstairs) and "backyard" downstairs are large the pool area is very nice and clean and during the week, dead! The kitchen is very small but it has a built in microwave so that saves a tiny bit of space, but if you have a coffee pot, toaster, mixer, etc. You're out of luck. Dining area is also very small. Fits a small square table with four chairs but its cramped Living is okay sized but the layout is funky. Bedroom is large with two decent sized closests. We took our closet doors off and put our dressers in the closet to save space (management will put your doors in storage). The bathroom is large and separate from the shower and toilet, which is nice when you have two people needing the bathroom. They have security watch but there were still several car break ins and even a shooting in the complex. You constantly hear and see helicopters overhead and ambulances driving by (en route to Redlands Community Hospital). Management was great, but she no longer works there and I am unaware of current management. Prices were outrageous the first time we looked here, it was like $1100 for a 900 sq foot 1 bedroom apt. When we actually moved in they were having a summer discount and we got our place for $820. But all our neighbors were still paying high prices. Our water wasn't working properly and that took, no joke 8 months to get fixed.. with me staying on her butt about it. Our bedroom window leaked water and cold air making us sick on several occassions. That took about 5 months to get fixed with me, again staying on their butt. I would recommend this place, but I would advise you to search other places first. As far as the actual rent for the size you're getting, its not worth it. As far as everhing else goes, if this place is in less than $900, I'd rent from them again. read more

The staff is friendly, helpful, and efficient. I've lived here for almost a year and the staff always greets with a smile and remembers my name. Work orders have always been completed quickly and efficiently. I love the size of my yard and that my dogs have plenty of room. Neighbors have all been friendly and many are fellow dog owners. The premises are kept clean and maintained. Best apartment complex I have ever lived in. read more

I called on Thursday, and spoke with Julia regarding the night light between the apartments being out, and that night it was taken care of... Talk about SERVICE!! Not that's Service!! Hats off to the beautiful staff at Red Oak Villas!!! Steve read more

I love living here. The staff is very kind and remembers their residents. I have had to call for maintenance and it was always fixed very promtly. The environment is a small community feel. They even have holiday events like gift raffles and cocoa. My dogs and I are very happy here. I feel very safe. read more

It's my first review I've ever written, and I feel that I have to write it so the future residents know the truth about the new management team. I've been here since may 2014.I liked the apartment because of beautiful grounds and decent apartment. Since the first manager I met, Dejoney, left the manager team has been irresponsible,unprofessional and rude. Since last year fall,the rain drain pipe in my balcony has been broken and it's floor is in very bad disrepair, although I immediately notified the manager. No surprise that with such a poor management, till now nothing has been fixed!!! The ceiling in dining room was leaking last year, and although apparently they fixed it, I have the same problem this year again. On annual inspection they saw it, but no attention so far as well !!!After being in the same apartment for almost 5 yrs, this year,I asked for changing the carpet, and for sure the answer was "NO, we can't change it, just cleaning "!!! However, don't get me wrong, when it comes to pay your rent, they follow the rules very carefully, and for 30 minutes delay on their time limit they will return your check and ask for penalty (it was 75 $ for me )!! The location is nice but the management is severely unprofessional and irresponsible !!!! read more

My wife and I have really enjoyed living in Red Oak Villas. Admin had been super friendly and very responsive to our questions and concerns. The complex would hold community parties (before the pandemic) to foster getting to know other people. The property is kept very clean and tidy, and the maintenance person is very friendly and personable. I would highly recommend living here if you are in the market for an apartment. read more

Signed a 1 year lease but got released early due to horrendous plumbing issues. As long as you don't mind your water getting shut off once a week you wouldn't mind living here. Management is a joke to say the least. read more

Don't pay your rent 1 day late they will charge you 75 bucks and if your a week late expect a bill for 795 bucks from their stupid attorney. The management is horrible. I had really hot or freezing cold water for 6 months before i finally complained 5+ times and someone fixed it in less than 2 hours. I have spiders still and they sent me some form to fill out i returned it to the office noone came out. i went home today to find some guy in my patio painting without notice or authorization from me. i then told the manager she said opps sorry wrong apartment. that guy could of got shot. not even a knock on the door. i also dont get mail there because the post office cant get the address right which has cost me money/time and frustraition. i Im moving next month regardless of my lease i talked to an attorney he said i have every right. MOVE SOMEWHERE ELSE THIS PLACE IS A NIGHTMARE read more

The apartments aren't terrible.... I dislike the popcorn ceilings. They are dishonest about their policy. My sister is trying to move out and they are telling her that she has to pay WAY more than she was originally told. Ridiculous. read more