My charger cable broke on the last day I was in Boston and I needed to charge my phone. I went…read moreinside Tech on the Go knowing this was going to be pricey since I would be buying at the airport. I wad right. It was more expensive than buying online, but when you need it... you appreciate the convenience in getting something you need. The store associate was super friendly, and helped me find the usb-c charger I needed. That said, I being absent minded that day, left the item at the store! Thankfully the store employee chased after me! She saved my butt! Pricey but good experience!

My company just moved on Monday. Our office is still full of…read moreunpacked boxes so when the fax machine ran out of toner it was bad news bears. After searching through the aforementioned boxes and turning up empty handed it was time for Plan B: Find someplace to buy a new cartridge before my boss lost his shit and fired me. This NECS is located on the first floor of our new building so it was obviously the first place I tried. When I walked in I thought they were closed because there was nobody in sight but someone popped up behind a wall and came over to help me. He was on a cell phone call and seemed a little annoyed that I was there which irritated me.... but anyway.... I told him my office had just moved and blah blah fax blah blah toner and so on... He had absolutely no idea what I was talking about but found someone else to help me. Jerry. Oh Jerry. I told him my problem and although they don't actually carry products like toner he was more than happy to help. I think he could tell that I was desperate and clueless. He googled office supply places in the immediate area AND called multiple locations to see if they had the toner I needed in stock. Unfortunately I left empty handed but I will always remember how nice and helpful Jerry was.

I came in looking to do three valuable sports items, including one jersey. I came in with lots of…read morephots of what I was looking for, and after I worked with them for about a 1/2 hour, I figured there was a solid understand of what I want going to get, especially for the price. I had seen some of their work on the site, so I felt conferrable bring in such valuable items. When the pieces were delivered to me, I couldn't have been more disappointed with the jersey. It was wrinkled, uneven, and did not look presentable. The two signed large prints looked fine. We brought the jersey back to BFW, and were met with much hostility and rudeness. The gentleman rudely said to someone accompanying me, "Oh, are you a framer?", when they mentioned something about previously framed jerseys in the home .We presented him again the photos from before and that this wasn't what we paid for, and asked for it to be redone. He reluctantly agreed, but I should have asked for my money back as well. I recommend that you take your business elsewhere.

After trying various Boston outfits, I've had several photos, posters, watercolors and a diploma…read moreframed at Boston Frameworks, the quality of the work, expected completion time and customer service have always been excellent. Moreover, they completed 3 unique projects: framing my grandfather's newspaper obituary, framing an array of heavy medallions from my grandfather's trophies and building a custom mirror for my living room. It was moving when my grandmother asked to meet Brian to personally thank him for their fine work in creating memories of her husband. To date, the old newspaper articles have held up well because of the UV glass and acid-free backings the team suggested. I have referred others to this business, most recently one purchased a framed Bruins newspaper article, and they too were very pleased with their overall experience.

Very unhelpful. Would not help me find a #10 wood screw when I asked nicely. I try to shop here as…read morei live around the corner but will go to Home Depot from here on out. Very disappointed as I have shopped here for many years. Seems like a simple request

Great little store has been in the same location for decades. It has always had everything i needed…read moreand offers great service.

Fantastic customer service and wide stock selection. As a Scottish guy, over in Boston for the…read moreWorld Cup, I needed an alternative to a sporran belt for my kilt. Counter staff helped direct me downstairs. The guy (Carrie?) was super helpful, and cut a light chain to size and attached a magnetic two sided key ring to hold together. He was great, particularly as I had lost my voice and it was clearly an unusual request. All for less than $10, they quickly saved the day, allowing the kilt to make its way to Gilette Stadium and Fenway Park. Thank you all

We are in the process of moving and have made several visits for keys and misc supplies. Also…read moreneeded to have window screens made and their customer service was awesome.

The sales people make the showroom! Gregory seems to have a great sense of style and is very…read morehelpful. Meredith is someone you gravitate to and she too has a great sense of style, and knowledge. I'm sure I'll be back to select some stand out pieces to upgrade my eclectic style!

Hmmmm, I thought high-end shopping might be different than Ikea. where I wander around aimlessly…read morefor entire afternoons stuck in indecision. LR products are wonderful and infinitely customizable, and have a build quality that is assuring (not bullet-proof, indestructible). Thought I could tap their design minds to help me make a decision. I think what I wanted was a collaboration and to leave feeling inspired. I came prepared, having digital photos and a layout of my existing stuff. I think the sales person did a good job of steering me clear of things that clearly wouldn't work (dimensions, scale) and did open my mind to more layout alternatives. That's why its a three star. But in deciding what I wanted I waffled a lot because there are many choices. I would have appreciated is something more directive, assertive and clear, to say, "I see what things you like, and I think it would be awesome if you went with this...", instead of "... yes, this is one of many alternatives you could pick..." At the end of the day, if I'm spending the cash, I want awesome, not just OK. Was looking for bedroom furniture, dining table, chairs and maybe a coffee table. Left with buying the first two (Eaton table and Everywhere caseware) to take advantage of their 20% off sale, but was uninspired to buy the rest. Lead time is a good 16 weeks since Europe takes most of the summer off. I guess if I'm going to live with this furniture for a lifetime, 16 weeks isn't terrible. Will update when it arrives. Might go back and see a different sales person. Maybe the interaction will be different if they know I'm a customer.

I came here and made a small rug. At first the process was pretty overwhelming because the tufting…read moregun is pretty heavy duty. The instructors were super patient and explained how to use it. We were able to test out the guns before starting on our own rugs. They provided great feedback on how to improve your process which was super helpful. I thought the process was really really therapeutic once I got into the zone. I would highly highly recommend coming here if you want to get away from your phone and craft! Overall I had a great experience and i definitely would go back. I just have couple small suggestions that could make the experience perfect. I think the instructors could have been more clear about the safety training. We also spent a lot of time setting up so some people in my group only had 1hr vs 2 hrs to actually work on their rug. It is nice that you can come back and finish your rug if you're not done!!

I had such a fun time at Tutugether! I made a pouring bear and a Decoden phone case, and both…read moreturned out so cute. The staff were friendly and patient, and the whole experience was relaxing and enjoyable.

Excellent service. Customers are not allowed inside because of the COVID 19 restrictions. The…read morestaff are more than accommodating. We explained what we were looking for and the salesperson made several trips inside to bring out different options. She gave good advice and spent as much time as we needed to assist our choice of a gift for our niece. This location is a bit difficult to find. Check their directions or your GPS. When you arrive there is a table with hand sanitizer and a bell to ring for service. If they don't come right out call their number. I can't wait to come back when it is safe to shop inside, until then we'll follow the protocol if we need art supplies.

Terrible customer service!!! I special order something only to come back two weeks later and the…read moreowner sold it to someone else. Then tells me he's going to re-order and call me when it's in. Never does. I only go in emergencies when I really need something and each time it's the same. They are out of what I need or he gives me some looooong story about why it's not in stock. Excuses, excuses. It would be a good store if they got GOOD help at the counter and kept products in stock and on time. Not to much to ask in this day and age.