Solid work, excellent turnaround and a true craftsmen of the trade …read more Would recommend to anyone looking to resole and re heel the boots .

I came in with black and brown boots that I've worn pretty much to every renaissance festival and…read morecold winter since maybe 2012 from a(now closed) store called, "Bakers"! I thought all hope was utterly lost until I came to JR's! I came to have both pairs assessed because I was SURE they were far too gone to repair! FEAR NOT-- hope was renewed as he told me he could repair my poor beloved boots. I put half the amount down so he could start and then came back 2 weeks later and they were finished! JR even cleaned the outsides for me really well and conditioned them! I actually didn't even know these boots were real leather, it had been so long and the tag on the inside is literally hanging on by threads. The only reason why I did not put 5 stars is because I had to call and ask about completion and I popped in 2 times to check. That was not a big deal for me because I live so close to the shop. However, if I were further away I could see how it could be an inconvenience. Thank you,JR!!! I wore them throughout the winter and rainy season!

One of my favorite pairs of running shoes had a hole in it so I came to this cobbler nearby to get…read moreit fixed. I wish he made shows because when he stitched the hole, it came back way, way stronger than before. Classic example of a high value mom and pop shop! I'll come back here again. Great work!

Absolutely unacceptable -- ruined my UGGs…read more I brought in my UGG for a simple service and it came back completely destroyed. The damage was so obvious it looks worse than when I dropped it off like a 5 year old rushed this. Absolutely no care was taken at all. This wasn't a "small mistake" or normal wear... it was negligence. When you trust someone with a quality item, the bare minimum is returning it in the same condition (or improved). That did not happen here. I'm beyond disappointed and would not recommend this business to anyone who cares about their shoes. Thinking of filing charges due to the cost of the item and their negligence. DO NOT COME HERE

First, I want to appreciate Ashely for all the help. She is amazingly solved my issue, even that…read morewas my fault ( sorry, I won't do that again, I am learning, lol.) Then, I want to say everyone in this store is super nice and friendly. I normally just shopping online ( because more options for the style and my size is challenge to find in store.) But I want to support local retail business, and because of these amazing people I am often come to the shop to order now. They always have so much patience with me, even sometimes when the order arrived, that wasn't I expected I didn't want it. They never make me feel like I was too much work. I hope buckle company will sending them more like my size (waist 23). I will definitely like to shopping with them more often.

Raegan was amazing! She was super helpful even though we were just browsing, was recommending lots…read moreof stuff without making us feel overwhelmed or like she was pushing it on us. She immediately greeted us and asked for our names, and remembered them all the way through checkout!

Upon entering store there was no acknowledgment and no assistance until we asked for help. Their…read moreonly concern was us messing up the boxes when returning it to the shelf. Notice the next customer after was greeted I bought the shoe I wanted but decided ti return them due to the unfriendly staff!!!!!

Love the shoes - great quality. However, after being a very loyal customer for 15+ years, I will…read morebe more cautious when buying shoes from SAS. Be very careful. I ordered some shoes while in the store - another color and size, was told they were on sale but was not told that I could not return them if I did not like them. Was told after I came back to return them that they were "Last Chance" shoes. The clerk read this information to me off the website as if I should know this because it was posted online. She would not acknowledge until after many conversations that this information should have been either posted in store and/or told to me verbally. When I asked the clerk to put herself in my shoes, she told me to put myself in hers, that they were under corporate orders to not accept these returns. Very unpleasant encounter.

I was searching online for a wedge sandal to wear to a baby shower. Took several days but then…read morepulled up Famous Footwear & happily clicked on exactly what I wanted. Found a Mia bone color wedge sandal sz 7 with the cutest buckle. Available for pickup at Allen Premium Outlet store. Quickly checked out online & picked shoes up the following day. Store Mgr was very helpful & accepted the 15% off coupon sent to my email. Outlet store was very tidy & organized. Will shop here again this Spring & Summer for quality shoes at great prices.

I go here first when I need shoes for anyone in my family. Prices are better and the service is…read moregreat.

New to area, I found Glenda. First time I used, all went well. Down hill afterwards. She began to…read moremiss something every time I went to her. I began to have an uncontrollable feeling as I always had to pay in advance. Also, she met me by appointment in an empty shop which she apparently didn't occupy while.someone waited for her in the car. Finally, I just stopped taking clothing, but needed a curtain hemmed. That was my last time! I needed the curtain to be hemmed a couple of inches. She cut that curtain way too short. it was ruined and it was a nightmare replacing. Big thumbs down. No, I cannot recommend.

I do not recommend this business. I was needing my work uniforms altered and took my three uniform…read morepants in to be altered. I wanted my legs tapered and my behind taken in. I made an appointment with her and went to her business tried on my pants. Red flags should have went up when she did not measure my pants, nor did she pin up anything. She also insisted that I pay her upfront. I paid with a check $30.00. Another red flag as I was leaving she said her car was broke down and she needed money to fix it. I was at work and she texted me wanting my inseam and me to measure myself..... really?? I went to get my pants.... she didn't do a thing to them. I didn't get my money back... Be careful... y'all! Don't want this to happen to you.

The store manager and his staff go above and beyond to make sure that you have a great shopping…read moreexperience in their store. They are all very polite and super helpful! You wouldn't think this was an outlet store! It is clean and well organized. Fantastic prices too! Definitely worth a visit!!

Great staff, appreciate the staff wearing masks during this time. Good quality merchandise.read more

We buy gifts from here every year for birthday, celebration, milestones, graduation, Christmas,…read more etc. Their service system is excellent!! Grab a piece of paper & pencil (usually located near the front door), write down the items you are interested in buying, and hand it over to an James Avery associate. They will call your name. Step over to the window and they will have all the items you requested, displayed, for you to touch, try on, ask questions, etc. They will also tell you what sizes are available, when it will be back in stock and they will "hold" anything you want for 24 hours. Today, our daughter picked out this green gemstone ring to represent her UNT 2022 graduation. Our visit to James Avery was a lovely and memorable moment for us.

I have a friend that needs a little pick me up so....thought a piece of jewelry would do the trick…read more This shop (as all James Averys) is well laid out and staffed with helpful employees. Today however, there was a slight snag. Seems they are rearranging the entire store and about 1/3 of items arent marked with a number or price which is a key to their system. As a result, it took longer than usual to be waited on. I was patient and got a great gift. I did see another customer apparently ready to order leave so, hopefully, they will get the system back in gear soon. Definitly the place for great value in fine jewelry. No costume here.