Great service and great shoe/boot selection! Got an awesome pair of light weight steel toe work boots. Next level quality compared to what I've bought in the past. read more

Red Wing - Shoe Stores Near Me - Santa Rosa, California

Our crew arrived to the store to purchase all new boots, the customer service was mediocre, not great but not absolutely horrible. We all got our boots eventually and left. After a week one of our guys boots decided to deteriorate inside, the sole ripped out and the steel seemed to be bent and rubbed a large blister on his foot to where he couldn't wear them another second. As they said they stand by their return policy he went to see if they stand by their word. Which we realized they 100% do not. The person he talked to said they are not in the business to return boots, as a redwing customer for 10years plus we will not longer be a customer. Thanks for the waste of money! read more

Terrible service. Was sold the wrong boots and the soles were gone in less than 2 months. Was told to go elsewhere to resole. Waste of over $300. read more

The only reason I'm giving this store 1 star is because I had to to leave a comment. My family has been buying Redwing boots for over 20 years! My father bought a pair of waterPROOF boots which were leaking. They were still under the 1 year warranty that the receipt clearly states. The store claims that they did a water proof test on them, which they refused to do in his presence, and they later refused the exchange. On top of that their employee, Jennifer, was rather rude as she hung up on me when I spoke with her over the phone. She kept on talking over me when I was trying to talk to her. Needless to say... the one time that we had a faulty pair of boots they denied the warranty. We will never buy another pair of boots from this store. In addition I hope they train their associates better when handling this type of situations. Buyers beware! read more

I've been buying Red Wing Boots from the Cleveland store location in Santa Rosa for over 50 Years My interaction today was very very bad. They were Not professional trying to convince by son that the boots that were sold to him were a good fit. The boots were a size and a half too big. The manager and sales person tried to sell him inserts to make up the difference. Also the 30 day comfort unconditional warranty is not true. It is false, deceptive propaganda regarding their "unconditional guarantee". Beware of this boot store. My advice is to AVOID, AVOID, AVOID the Santa Rosa, CA location of Redwing Shoes. Go to Napa or Petaluma instead. read more

If I could, I would give 'zero stars for this visit to Red Wing Shoe Store, arrived at the store, all parking spots were reserved for the check cashing store, obviously not the fault of the red wing store. But really..... no spaces available in front of the store. 3 or 4 customers in front of us, we waited our turn, we were asked if we could be helped we said yes, as soon as we said yes; the young lady turned around and went to the back of the store;? Pretty dumbfounded my wife and I were. She came back asked my wife about the type of shoes she wanted, my wife said something like 'new balance ' to help with her orthopedics. The rep was quick to remind my wife that this was Red Wing Shoe Store, and basically told us to go another shoe store or sporting goods stores. With that we took her advice and went across the street to another shoe store. read more

Been coming to this place since 1998 for work boots. The boots are good, sale people are friendly enough, but management sucks. I think they had a change of ownership around '06 or '07?? and been slip'n every since. They went from a friendly mom and pop sorta shop to a callus, take your money,don't care who you are shop. Only reason I have 2 stars is because the boots are good.Take everything else with a grain of salt. Just wish some other place local sold Red Wing boots. read more

I received a gift card, walked into a busy store and was immediately helped. Ashlee was professional, courteous, and diligent with time. I also noticed that she interacted with another customers while helping me to make sure that they were covered. Easy and great experience. Thanks. read more

I phoned Santa Rosa store and spoke with Vicky. Told her the specific model and size I needed. She advised they were not in stock and she would have to check with the factory. After four days, I called back and spoke with her again. She had zero memory of my earlier call and went on to basically tell me she could not help me. I next called the Napa store and got a much better response. Last time I shop at Santa Rosa store. And that is after going to that store for almost 30 years. read more

Nothing makes my feet happier than a nice pair of Red Wing Shoes!!!!! They are beyond comfort and I think are some of the best shoes out there. The service you get walking into Red Wing Shoes really makes you feel welcome the second you walk in the door. The sales people are on the ball with helping you and answering any questions you have. The saleswoman I had knew her product well! Even when I politely insisted that she didn't need to measure my feet she politely insisted she at least help me out with lacing the pair of boots I was looking at up and assisting me in anyway possible. I almost felt sorry she had to be sitting by my feet when I took my old boots off after a few years of wearing them......that couldn't have made her day. Once I had the boots on and all laced up I decided to wear them home. She was nice enough to put my old boots back in the box and bag em up even though I told her it wasn't necessary. She was very nice and polite and knew her products very well. Red Wing Shoes also offers free laces and oiling of your boots or shoes for life. I went back about 2 months later and the saleswoman who helped me the first time was quick to remember me and ask how they were feeling on my feet and make sure they were doing OK. I asked if I could get them oiled and she had them oiled up and looking like new in less than 5 minutes. I will never go to any other shoe store as long as this one is around. The prices are a little higher but well worth it considering the service and value Red Wing Shoes offers. I suggest this store to everyone I talk to and will do the same to anyone reading this. The manager was also very helpful and took time to make sure everything was going well. You really feel like a valued customer even if you are just looking. read more

Brendan was very helpful today. My hubby went in for new work boots. He told me Brendan was knowledgeable and very helpful. It's refreshing to see this with somebody so young. So keep it up Brendan. read more

Today, I tried exchanging my boots, less than 3 weeks after I bought them. I believe there's a defect in my right boot, and I now have nerve damage from wearing it. The store manager, Vicky, refused to exchange my boots, she stated there's nothing wrong with them ...by putting her hand in my boot and feeling around! (no defect she said) I told her I have size 11 feet, and you've got to put the boots on to feel it. She told me, that's not necessary. Despite me buying five pairs of boots over the last 14 years from the store, the store manager Vicky, told me that I probably shouldn't be wearing steel-toed boots. I even presented a $120 worth of medical bills from Kaiser and the Podiatry Department. There is a problem with one Boot, and this store manager would not replace the boot and asked me to leave the store when I got upset! All I wanted to do was have a defective boot replaced, I wasn't suing for medical damage, I didn't ask for my money back! I never had an issue at the store since I've been going for almost 15 years. I'm done. And I have a $275 pair of boots I cannot use. UPDATE: The regional sales manager from Reno called me on the phone on Friday to apologize for what happened and try to help me out, I told him I was working with corporate. Corporate sent me a new pair of boots on Saturday, and all I have to do is send the old pair of back. They told me with this particular pair of boots, the store in Santa Rosa only needed to exchange them under their 30 day comfort policy. So Red Wing boots remains a good company with good customer service. This store in Santa Rosa still has never contacted me. read more

Knowledgeable staff, friendly and helpful. I had a concern and the store was very accommodating. Katie helped me and was wonderful. Great products and customer service! read more

My husband has been buying boots here for the last 10 years, and never had a problem. Recently he went in to get his regular boots but didn't have his size. They told him he could go with the wide, which he did. When we got home he tried walking in them and said he wasn't happy with them if I could go back to return them. I went in 2 DAYS later, the store manager said he couldn't return them because he choose to go with the same boot he always gets but in wide. They are brand new he didn't wear them to work or anything!!! He said it was our fault that he got those and basically said he couldn't do anything for us. ITS A 200+ boot that he is not able to wear. We will take our business elsewhere since the return policy is just crazy and even though it says on the receipt he has 90 days they wouldn't take them Back 2 days later just because the manager decided to be immature with a Smirk on his face the entire time he was telling me can't do anything about it. One of the associates said if it wasn't on clearance it should Be fine which the boot wasn't but he still wouldn't do the return. Manager just said you can try to sell them To someone else. Who says that! It took me a couple weeks to write this review because I'm so upset about it and didn't want to be extremely rude when writing this review. read more

Extremely disappointed. My son bought a pair of boots a few months ago for work and they fell apart. When he took them back, was told, no exchange, but they could crazy glue them. WTH!! Seriously?! When you spend over 200 dollars for a pair of work boots, you don't expect them to fall apart within the first three months. I've been delaying on writing, but after reading Anthony O's problems, thought it was about time to speak up. This is basic customer service 101. And you fell very short. I was so embarrassed, because I was the person that told my son that Red Wing would take really good care of him. We shopped for years in Modesto and each experience was excellent. Will tell anyone that will listen to me, not to shop here. Shame shame shame. read more

I bought "waterproof" boots and they weren't waterproof. They did return them and gave me new "waterproof" boots that also weren't waterproof. I took then back and they did a water test and told me they weren't getting wet on the inside. My socks literally got soaked... how can you tell me its dry on the inside. Basically they lied so they didnt have to give me a new pair of boots read more

Have to give a shout out to this business. After the fire, our job site required steel toed shoes and this is where I went to get mine. Good selection, found a pair I liked and that fit well, great service and friendly people. Then, I found that I had lost the receipt that I needed for recompense (due to the chaos at my house after evacuation, etc.) I called and the staff (Jennifer and her manager) found my receipt and emailed it to me! What a relief! I've bought shoes here off and on for years and they have always been good, but this was above and beyond. read more

I wanted to check in and say that Nick did a phenomenal job of fitting me with a great pair of hiking shoes! I've walked all over Santa Rosa and yesterday did a 5 mile hike on the Cobblestone/Orchard Trail in Annadel Park. They are comfortable and light. Thank you, Nick and next time you're in the Trinities remember Ken De Camp's wildflower book! Happy hiking! read more

This place is the WORST!!! After reading the other reviews, I think it is really plain to see that the qualification for becoming the MANAGER at this store is to be a completely unhelpful, terrible, rude, uncaring, ridiculously awful customer service representative. How in the HECK this woman became the manager is so beyond me and I hope to god that the owner of these stores actually reads these yelp reviews and gets it in their brain that they need to invest in better management if they want to have any customers. The manager of this location is the WORST WORST WORST! Apparently if you wear a pair of boots for less than 1 hour ,indoors, on carpet and realize that they hurt your feet and don't fit you- YOU CANNOT RETURN THEM. Read these reviews and you'll see that this exact scenario has happened to multiple people. She will claim that she doesn't carry the boots that you are trying to return and that she is unwilling to do anything to assist you. Being treated so incredibly terrible with a complete lack of respect and consideration was so disappointing and I will never ever ever spend one penny at any of these stores because of this one woman. She won't even allow you to speak to a superior or someone who is actually willing to help you with the situation. I will tell absolutely every single person that I know to do the same. NEVER GO TO THIS STORE. read more

My husband has bought shoes here for 30 years.... we've always been happy. So I sent my son in and they sold him a pair,saying they'd stretch you don't want them too big..... his toes actually bled they rubbed so bad!! They would not give him an exchange,saying it was a fit problem?!?! THEY WERE THE ONES WHO FIT THEM FOR HIS FEET! And when u come back the next day?!?! They should fix problem... no more REDWING! I'm sorry I recommended you!! read more

Good old fashioned customer service is what you'll get from the staff and Red Wing shoes. They are patient and thorough in making sure you leave with the perfect pair of shoes, boots or accessories. Red Wing carries a great selection of women's shoes for being a predominately work boot store. I especially love their slippers, they are extremely soft and durable enough to wear outside. I like that they also carry Vasque hiking boots and shoes for women. They are incredible comfortable, durable and most of them are waterproof. I am excited to try out their new womens line which seems to offer more modern styles. They can be a little pricey but, overall you get what you pay for...quality footwear. Not to mention you're supporting a local business. read more

DON'T BUY FROM SANTA ROSA RED WING STORE! I bought the women's Worx 6112 slip-ons for work. Like other unsatisfied buyers of Worx footwear, they caused unbearable pain at the bottom of my foot- in less than one full day of wear. As noted in the receipt, there is a 30 defect warranty. However, the sales person (WP) stubbornly held fast to no return on worn product and that no observable defect was detected. OK, so Santa Rosa Red Wing shoes won based on their own rules; they got my money and I can't wear these $108.61 shoes. LESSON LEARNED: Order from Zappo's if you want better selection and 100% satisfaction guarantee. This is what I guarantee to you. God bless you. read more

Seems like the employees at the Santa Rosa Store are looking for reasons and excuses not to help their customers. They are are very happy to sell you a new pair of boots or shoes, but their service after the sale is poor at best. This is a gross departure from the Red Wing videos that you can see on-line talking about how they bend over backwards to do right by their customers. That is exactly what I would expect from a company with the quality and reputation such as Redwing. Too bad the Santa Rosa store does not embody the same values. read more

Great service - these guys know their boots,and they have a big selection of work boots. When the steel toed boots I bought just weren't right for my feet, I had to utilize their 30 day return policy. The boots were beat up by two weeks of hard construction work, but no matter, no problem, no questions asked. Great store. read more

Don't pay your purchase with a card because if that card gets lost you won't be able to return what you purchased. I'm very upset that I could not get a refund they gave me credit but there should have been more that they could do but I guess they didn't want to help me. Just mKe sure you have what you want before you leave the store because once you pay that's it, they won't go out of there way to help you. I think they lost me as a customer. read more

Excellent product. They also will buff, oil, lace and care for your shoes and boots, IF you can find a time when they are not busy. They need to hire more people. read more

My wife bought me a pair of work boots for Christmas, not what I normally wear but they were a nice looking boot so I wore them to work. It turned into an agonizing day. My feet hurt so BAD I could hardly finish the day. I went to redwing to exchange them and they said NO, "the boots have to much wear". So I said "i wore them one day. How can I find out the boots hurt my feet if I don't wear them?" He said "around the house". I said "but that's not how it works. I work on concrete floors, you need to wear the boots on concrete if that's what you are mainly on". He said "sorry." I will never do business with this place for as long as I live. You can buy all their boots online for cheaper and avoid the crappy customer service. read more

Today the manager Vickie went above and beyond to help a man replace his boots so he could continue his work.

I came in for a pair of Iron Rangers. The associate was friendly, measured me, and recommended an insert. Unlike other people on here that clearly do not listen or read, the associate informed me of the return policy and FREE services. I will be back! read more

I have purchased many pairs of red wing boots throughout the years. After reading reviews on Irish setter boots, I decided to give them a try for their comfort, quality and value. I have had these boots for only six months and the stitching at all of the seams have started to come undone. I contacted the Santa Rosa red wing store and they told me to bring them in. When I arrived, the rep told me to take my boots off for inspection and that he would go get the store manager (Vicky). When Vicky came out to inspect my boots, she told me that the reason the seams were coming undone was because it was my fault for tying the boots too tight. When I told her that I was fitted at her store, and then asked the question how can I be tying them too tight? She became very rude and said to me if you were going to be sarcastic I'm going to ask you to leave! It was a very rude and uncalled for comment. I believe that she just did not want to have to replace or fix the boots in question. I have always had great luck with red wing boots, but I will never go back to the store due to the very poor customer service!!!! I am now going to contact redwings customer service to see if they can help me with this. I highly recommend redwings, but DO NOT purchase them from this store!! Extremely bad customer service!!! read more

Great selection in boots I went in there to have them put a Toe guard tip on my Redwings and they did it in a fast and timely manner very satisfied with their customer service and friendly staff you can't beat the Red Wings shop. read more

Nick was very helpful. I went there to compare red wings to Danner boots. He helped size my feet, explained everything with good knowledge of his products. I left because I wasn't sure I was ready to switch. Went to three other stores in search of the perfect boots and ended up coming back to buy the ones I tried on. As a kicker he gave me 10% for military! Good job guys! read more

I love my Red wing boots and shoes . Ever notice how the cheap china made shoes ruin your arches ? I have noticed that if you pay for quality boots they will pay for themselves many times over . yay Im a fan read more

Great customer service! My husband comes here for his work boots about once a year. The people here are always really nice and helpful. The shoes are expensive but you get what you pay for. My husband was in the Army and was always taught to take care of his head and feet and being in the work environment he's in his feet are top priority. He'd probably be able to go longer in between shoes if it wasn't for his 10+ hr days. If you want quality this is the place to go. Plus it's nice to be able to walk in give them your name and they have all your information, no need to try and remember why type of shoe you got last time. read more

Worst experience ever I requested a pair of size 13 wide boots. The sales person sold me a pair of size size 13 boots. Jeremy L thanks bro my feet are killing me after 2 days. I purchased a pair of boots for $261.59 I will never shop Redwing again worst experience ever. read more

I wish I could give my experience at this store less than one star. I have owned five pairs of red wing boots since 2008 and I went into the Santa Rosa store as I just recently moved here from the East Bay. I expected a normal experience, Instead I was greeted by a very rude and sassy employee, thin set white guy who treated me like I was a huge inconvenience. I was on my lunch break and short on time so I went ahead and bought some boots, they came out to $286 and I was told that I had 30 days to return them as long as they were in like new condition. I wore the boots from my parking spot to my office took them off and put them back in the box because they were too tight. I wore them a total of about a minute and a half, brought them back the same day that I bought them and when I handed him the box he put his hands up with complete disgust and wouldn't even take them or look at them. He said he would not take them back and looked behind me to the next person in line and asked to help them. I asked for a manager, he said he was a manager but ended up pointing me in the direction of the store manager who was also very very rude and lazy. Although she finally refunded the money I had spent 3 hours earlier, I will NEVER shop at this Redwing store again!!! read more

Well, I can't speak for the shoes but the customer service is amazing. I recently had an accident nearby and drive into their parking lot followed by the guy who hit me. My cell phone battery was dead so I went in to ask if I could borrow a phone. I told the guys that the other driver had rear ended me and had no license and did not know if his borrowed car was insured. The sales guys were all over it. They took photos of the vehicle and license plate and consulted with me on what to do. I was preetty shaken from the accident and they jumped in and gave me great help and advice. Many thanks guys. read more

I own three pair of Redwing boots and will probably buy a fourth pair sometime next year. The quality of Redwing boots is right up there with the best of the best and the amazing customer service that I always get at this store is what really puts them over the top. There are other great USA-made boots out there (I won't wear anything else!), but good luck finding this level of support and customer service. Every time I go to this store they offer to clean, oil, and polish my boots FOR FREE! Just today took a pair in and they put on a set of heel taps, cleaned, oiled, polished, put in some new laces and gave me two extra sets of laces! Even though they were very busy I had three separate people ask me if I needed help and when I told the third guy that someone was already taking care of the boots I brought in, he offered to clean and oil the pair I was wearing. When they were done and I asked the guy how much I owed him he told me it was all free! All this and I was in and out in about 10 minutes and it didn't cost me a dime. Other businesses should take some notes. THIS is customer service done right! read more

I got the best work boots I've ever had there -- and my feet are whiny primadonnas when it comes to standing all day; it's hard to find the right shoes. Also, today I went in because one of the lace loops wore through from rough shoelace usage, and they fixed it for free! Replaced all the loops with rivets, so both boots are better than new. They even threw in new shoelaces, and didn't ask for a cent. Great service! read more

I have NEVER been treated so poorly and with such disrespect as I was today at the Santa Rosa Red Wing store! I stood with a shoe in my hand for almost 10 minutes before I asked an older gentleman behind the counter for a size 7. He told me he wouldn't know what to do to help me and that I'd have to wait for an associate. After another 3-4 minutes, I asked a woman named Vicky for help. She measured my feet and brought the shoes out. But instead of handing me the box, she proceeded to talk with another associate. I told her I was in a bit of a hurry (because I'd already been there 15 min). She told me I should come back when I had more time and copped quite an attitude. It shouldn't take that long to try on shoes and she became very snappy with me. Going so far as to tell me, twice, that I should go elsewhere to buy my shoes! She literally was trying to turn customers away! At this point I told her I was going to buy the shoes from her just to spite her. Unfortunately, they didn't have my size and I went across the street to Santa Rosa Shoes where I got great service! Do yourself a favor and do not shop at Red Wing. They don't really want your business. read more