Very helpful and quick to answer my questions, we came to the same conclusion and he told me what…read moreto purchase for my computer.

From the owner: Business Network IT Support Microsoft Exchange E5 Email with…read moreAI Security Server technical support Firewall support Computer security Network security Computer Networks Computer Network Cabling Security camera and NVR installation Website Hosting Email hosting Internet Problems Home Office Support Home Office IT Support Remote Office Remote Office Support Cloud Networks Cloud based IT Cloud-based Networks Cloud Computing AWS Support AWS Systems SonicWALL Support Cisco Routers Managed IT Service Managed IT Support Business IT Consulting Business IT Networking Business IT Networks Business Consulting Business Networking Business Networks Business Computer Systems New Business Computer Systems New Business Networks New Business Managed IT Services Remote Access Mobile Onsite Service Mobile Service Mobile Support Mobile Office Mobile Office Tech Support Home Networks SOHO IT Support SOHO IT Services Commercial IT Service Commercial Support Commercial tech support Commercial tech service Enterprise tech Support Enterprise tech Service Enterprise Business Networks Enterprise Routing and Switching Enterprise IT Support Enterprise IT Services IT support for Companies IT Support for Businesses IT Support for Offices IT Support for Business Offices IT Services for Companies IT Services for Businesses IT Services for Offices IT Services for Business Offices IT service for companies Small business IT support Small business IT service Business IT Support Business IT Services

Our Spectrum internet service was intermittently poor during May and June, the last two months of…read morethe school year. Working from home as a teacher and having kids doing schoolwork online, this was a tough problem. (Out of fairness, internet providers likely saw a massive surge in online usage during that time.) Technicians did work in our neighborhood -- in our back yard, actually -- trying to improve the service. While we had to take our service elsewhere, I wanted to acknowledge the phone supervisor/account manager (Mike) that expressed genuine concern for what we experienced. The unexpected humanity makes it much more likely that we'll return to Spectrum in the future.

Spectrum store on Hebron lost ALL of our contacts, history, apps, etc... because for some stupid…read morereason they added a security code that they did not remember after they transferred the old phone data to the new phone. Without the code NOTHING was recoverable. We lost 10 years of pictures, contacts, history. We trusted them with our personal informations and they screwed us out of pure incompetence. Reflection of the manager and their leadership to allow this type of service. We will be moving to a competent provider as soon as possible. But spectrum will not care... that was the reaction at the store. They told me this was my problem not theirs.

Agent was very helpful. She helped me with no other agent help me. She was more informative gave me…read morewhat I was looking for and I was happy about that.

1/5 -- Extremely frustrating experience…read more My Frontier internet went down around 1 PM and has now been out for over 9 hours. I work from home, so this outage caused me to lose 4 hours of PTO and I may now have to drive into the office tomorrow because my service still isn't working. What makes this even more frustrating is the complete lack of accurate communication. I tried contacting support and waited forever without getting connected to anyone. I also tried their outage text service and received no useful response. Then, when I finally got Frontier's online outage checker to work, it told me "Outage resolved in your area" with a resolution time of 12:00 AM on August 20 -- even though my internet didn't go out until approximately 1 PM on August 20 and it is STILL not working. I understand that outages happen. What I don't understand is leaving customers without service for hours while providing inaccurate information and making it incredibly difficult to get an actual update or speak with someone. For a service that people rely on to work from home, this has been incredibly disappointing. Frontier needs to do a much better job communicating with customers during outages and providing accurate restoration information.

Responses by this company are borderline ridiculous. If you try to call, there is always a wait…read moretime of well over two hours. If you try to use the "chat" option, you receive vague information and are told that questions cannot be answered. When you request a supervisor, you are told you have to call to speak with someone. When you question anything during the chat, you are told that the "person" on the other end of the chat is unable to help you and will terminate the chat. If you leave a yelp review, you receive a nice note from "Jackie" with a request to send a PM with your specific concerns. Too bad Jackie doesn't exist and there is no information on how to PM anyone for actual assistance. $500+ a month for services is beyond ridiculous and you only get bots to "assist" in answering questions regarding the $500 bill and why $280 of it is all fees. Edited to add: received my notice from "Jackie" and I can send a note via Facebook or X since there is no PM option. I have neither, by the way. Also, thanks "Jackie" for reminding me that Astound suspends additional comments - forgot about that part.

I would have to say this is one on the worst customer service I have ever had. I came in there…read morebecause I called corporate to ask where I could pick up a gaming router they have brought twice to me now broken I have been paying for a year just to have normal Wi-Fi. The older man and supervisor at the front desk were hostile and try to push us out of there , couldn't ask a single question without getting a I don't know why they would tell you that I can't help you while the supervisor giggle with no help All we can do is send a tech Thursday .I could personally never hold my company's values that low definitely was My first time visiting the office and was not a welcoming Experience.

The representative for Frontier Communications says I can ONLY cancel my service at the end of my…read morebilling cycle. The billing cycle ends May 10th , today is the 29th. She said they don't give refunds. she asked for a Customer service identification. I asked should I have it... long pause... I'm sending it via the postal service. you should receive it within 3 to 5 business days. Once you receive it you can give us a call so we can cancel your service.(MUTE POINT) DUH... I questioned her again, she said I already told you that. Also, almost every communication and notification is via email even my payment. MY PAYMENT HAS NEVER BEEN REJECTED!!! WHY CAN'T MY SERVICE CANCELLATION BE AS EASILY CANCELLED AS IT WAS TO START? I'M REQUESTING A REASONABLE RESOLUTION FROM FRONTIER. The service i'm REQUESTING is to terminate my service RESONABLE. My monthly payment is $99.99 for just internet!

The internet is so bad I could barley even open yelp, to leave a 1 star review. Don't waste your…read moremoney. customer Service comes out of a different country and can barely understand what I'm saying. If you enjoy having TV and internet do not get this service it is crap. My child can't even do her schoolwork and my wife can't even do her work. Don't make a deal with this devil because it will bite you in the ass so please beware. You will be on hold for hours with no help at all! Life's too short short for this nonsens!

I was hesitant about going to this store with so many negative reviews. Don't know if all those…read moreare from Karen's or not. My experience couldn't have been batter. Wonderful service. Salesman was very patient in answering all my questions. Customer Service is not dead.

We have been a customer since 2009 and relocated to California a week ago. The associate that help…read morefrom the spectrum plano store said she would transfer service with our existing equipment said that we could include internet and phone . After further discussion with the service tech and 3 hours later we had to spend an additional $300.00 and turn in spectrums equipment to our local store in California our associate mention we would have been better off canceling and starting a new service here. Very disappointing that we were lied too.

Been using their cable internet for 28 years. When there is an outage, i can call to see if it is…read morethe neighborhood, or just my system,. If it is just my system they help me on phone or come out. Their speed is great and keeps increasing without changing rates

Giovanni Was extremely helpful and knowledgeable helping me…read moreget my son a new phone. He stayed with me to help with the process. He was sure I was taken care of. Excellent customer service. Thank you The date was April 4th 2025

I went in this Frisco location on Sunday 2/15/26 to see what plans Verizon was currently offering…read more I met with Willie White and he helped me and my family with the best plan for us. He is extremely knowledgeable,patient and very helpful! The rest of the staff was very nice to everyone they helped as well. Very nice experience!

AVOID this store. DO NOT WASTE YOUR TIME or MONEY. Worst…read moreexperience ever. The customer rep even decided not to attend me and walk away. They are only interested in sales, if you need help on any other topic, you are better off on a different location. My recommendation is to go to Best Buy. From the Store Manager to the other customer reps,, they all need to go back to business school and learn what truly customer service is all about.