As a new Texas resident can I just say the way Texas handles its electric companies is STUPID. 100…read moreor so companies. Really?!? I am so happy I contacted BeeConnectedNow. Contessa helped me find the best electric company for my needs as well as the best Wifi provider. I highly recommend this small, woman-owned family business.

Highly! Highly! Highly! recommended. I stumbled across this wonderful company while trying to…read morefigure out how to navigate the utility world in Texas after moving from southern California. I had no clue that other states had hundreds of different electric carriers to choose from. I also had never learned how to set up water and trash with the city because it was always handled by the landlord back in California. Now let me tell you Ms. Contessa went above and beyond worked after hours with my crazy schedule and over time to help me. She was responsive and did everything on my behalf. She was so positive and reassuring with unwavering faith throughout the whole process. She also helped me realize that my new place was trying to get me to pay utilities for both units unnoticed! My goodness am I forever grateful. I recommend this company to anyone trying to navigate with a company that can be trusted and its free! not kind of free but truly free.

So Long Spectrum. Originally Time Warner Cable. After literally decades of increasingly bizarre…read moreprice increases based on untenable " bundle pricing" there is finally an option to this former monopoly. After switching to the new kid in town,I took my old equipment to drop off and cancel. They relentlessly kept offering lower and lower monthly pricing each time I said no. Finally they offered a lifetime set price at 1/2 what I was paying. The offer included an increase in speed higher than the new guy and beating the price. So, I capitulated( briefly) taking the new equipment home. Turns out the entire drama would take more effort than it's worth and I told the rep," you should have offered this a year ago instead of an unannounced 30% price increase" Feels good to get rid of these guys

Worst servicing ever. We just needed to return our internet equipment an it took us almost 2 hours!…read moreThere were clearly others who were there to do that as well. Part of the issue is that they keep reservations am their walk in sign in sheet separate and don't tell people it's easier to reserve online as they prioritized people that reserved. We were the top of their list for 30 minutes and when I asked someone when that had reserved and just got serviced by an attendant, he said they reserved an hour beforehand... By the time we got up there, it took less than a minute for them to take our equipment back and then said we have to cancel the service ourselves which is why we came in to do in person. Absolutely unorganized, chaotic, and poorly managed. I will say, I've had better luck with coming in late in the evening on a weekday before, so maybe that's the way to go.

We were originally with Verizon FIOS until Frontier took over. It's been a hassle dealing with…read moreFrontier. Their online platform has bug after bug and it's a wonder they even know about it until we actually report it. Why are we doing the job that their test engineers should've caught? This is assuming they have a testing plan in place of course. Customer service lacks.. customer service. Being with VzW FIOS for 20+ years doesn't garner any loyalty. They have us paying twice as much for fraction of the internet speed a new customer pays for. How is that for customer loyalty. And the few times I've reported issues, they cannot resolve. I've had to take things into my own hands and do their job for them at times. It's frustrating and takes me away from my family time. Do better. It's a small thing to ask.

They upped my bill and now I pay more than double the advertised rate. I used the chat on their…read moresite and asked to speak to a person and the "person" they gave was just AI, very clearly AI but claims to not be, I put the text in an AI detector and it even came back 100% AI. People can tell, especially when it keeps touting version ads in the chat. Ended up just switching service. I signed up it was $60 am paying $110.

Cristofer was great, great experienc, A-Z great customer service experienc, definitely recommend!!read more

It's amazing... after trying to get through to Verizon corporate to resolve an issue, dealing with…read moresome... less than stellar people on the phone and an automated system that made me want to throw my phone across the room... and then calling your local store and talking with a REAL, competent person... well, sometimes it makes a world of difference. Anna was that person today. I received a bill for two new phone lines and two new phones, none of which I purchased. After failing to get through to the right person on Verizon's "main" phone lines, Anna told me to bring the [fraudulent] bill to her at the store. I did so immediately, and she spent over an hour helping me - and succeeded. Sometimes one person is all it takes to change your view of a company. If you have a REAL, competent person who actually cares and tries their best to solve problems, that goes a long way. When Verizon sold FIOS in Texas, it left a bad taste in my mouth - big time. Now Verizon is back on my radar, especially knowing there's a REAL person I can go to when I need to. Thank you, Anna. You rock. Thank you. Keep up the great work.

AT&T is awful. I had AT&T for several years, but in recent years, they could not keep my Internet…read moreworking. They would schedule a time for a tech to appear, then not show up. Most annoying, AT&T's so-called "Virtual Assistant" schedules stuff and dialogs with customers, but it's an outright liar. I waited for a tech one day during the 8 - 12 window Virtual Assistant gave me. Virtual Assistant kept texting me "we're late but we're on the way" for over FOUR HOURS. When it was obvious the tech did not show up, I texted "When are you coming?" Virtual Assistant answered, "We can help you with that." The next day, Virtual Assistant texted "Your repair is complete." I replied, "I don't believe you." Virtual Assistant replied (again) "We can help you with that." Total incompetence. I switched to Spectrum. After I terminated AT&T, they emailed me a "How did we do?" inquiry. I answered it, and a couple of weeks later I received the same inquiry. AT&T's downfall is its stupid automated communications. The nice thing about Spectrum is that they have live people there to answer the phone and their answers are helpful.

Scam ! When I moved into my apt they recommended AT&T so the tech can out and installed a router…read more Now 11 months later I call to disconnect because moving out of state. They want to charge me $150 for something I have NO control over. They want the modem returned which I would be glad to do but NOT a possible and according to then I am NOT to remove it and my landlord says it will not be removed. I ask who is going to pay for damages if my landlord charges me. So eighter way I am getting charged for something I can't control. They refused to have their tech come out and remove since he should have never attached to the wall in the first place according to AT&T. I have included pictures and their policy?

This review is ONLY for Brian, the gentleman who helped me twice, when other employees and managers…read moredid next to nothing when I was trading in and upgrading my phone to the 15 pro. Brian walked me through scrubbing two old phone, both a password and billing issue, and recommended an accessory for my car they did not have, that I didn't know what type to provide. This is some of the best service I have had, regardless of service type, and you should have him replace the current "manager" who I met with on a day Brian was not present. Maybe if he was running the shop you would not be sitting at a 2.4 star rating.

I came into the store to upgrade an iPhone 14 to a 17. The new phone I received was defective but…read morethe employees said there would be a restocking fee of $55 to replace the newly opened phone or I could take it to Apple. I went to the Apple store and they also said the phone was defective and att should have switched it out. I called ATT customer service and the agent said that yes, it should be swapped at the store. The store manager refused to do it, even with the customer service agent instructing him how to do it over the phone. She read him the instructions and he said I'm not doing it and walked away from me. His name is Francisco and he is The most unhelpful and arrogant man I have ever dealt with. I will never visit this particular store again. However, my problem was solved by a representative in the store named Dalton. He sincerely apologized for the manager's behavior and was able to offer assistance. He was the only bright spot in this store.

I broke my phone a week before Mother's Day. I was constantly going back and forth to the Frisco…read morelocation, and every time I went, I was greeted, and was taken care of, and received information that helped along the way every time. Long story short, Brenden, Shawn, Cayce, Krista, and the manager at the Frisco location were ALL very kind and very willing to help me no matter the problem I had. Got a new phone a week later and advice on how to deal with a "sticky" situation in the meantime. I was very pleased to see all of these kind representatives giving a helping hand and information to help with my situation. Thank you all, and you all deserve a Raise! jaja if only huh Spectrum... well they have my respect. Will continue to come here and say hi lol

Quality of internet: poor, I had the highest gig they provide. It wasn't even fast. I would always…read morehave problems with them towards the end of the month. Mind you, I used auto pay so the money deducts automatically. Until they received payment, my internet would always slow down by the last week of the month. When I complained about it to them. They would say, you need to upgrade your modem. I upgraded my modem three times since I was with them. I had to be with them because my subdivision only allowed them as internet and TV provider. Thankfully, AT&T came in. We switched. I don't recommend them at all. The customer service was good though. They always came out to see the issues, the phone people were polite. It's just the service and the company. Don't even waste your money and time with them.

I went in this Frisco location on Sunday 2/15/26 to see what plans Verizon was currently offering…read more I met with Willie White and he helped me and my family with the best plan for us. He is extremely knowledgeable,patient and very helpful! The rest of the staff was very nice to everyone they helped as well. Very nice experience!

AVOID this store. DO NOT WASTE YOUR TIME or MONEY. Worst…read moreexperience ever. The customer rep even decided not to attend me and walk away. They are only interested in sales, if you need help on any other topic, you are better off on a different location. My recommendation is to go to Best Buy. From the Store Manager to the other customer reps,, they all need to go back to business school and learn what truly customer service is all about.

I give Derrick and his team 5 stars. Verizon I would give 0 stars. Actually negative stars would be…read moremore appropriate. I tried to upgrade to a Verizon phone and Verizon screwed it up in so many ways. they canceled it - flag it as fraud - tried to bill my credit card for the phone - suddenly I had two accounts - one in spanish - they flagged my account for fraud - told me that I could pay my bill in 5 days which I couldn't do then it made the phone outside of 30 days for return and demanded I pay full price for it and locked my credit card for 1100. when I bought the Verizon phone I kept it off forthe first two weeks due to the fact I had medical issues post surgery and a work place accident and I didn't terminate my other phone. I had to go 4 times for 10 hours total as customer service outside the store was the black hole of death - derrick spent hours on the phone as Verizon jerked him around in circles. The staff at this store is awesome. Verizon is not. The obviously offshore customer support is completely useless and many are just jack wagons reading from a script with zero ability to do anything but transfer your call to the next jack wagon. I am no longer a potential Verizon customer.

We came here for an issue that has been going on for a few months now. Derrick, manager, was…read morehelpful and friendly. Josh Danner, the business rep manager, was able to get everything taken care of. Great location right off the highway which is convenient. The store was not packed and was able to get in and out within 30 minutes. Thanks again for the support.

Responses by this company are borderline ridiculous. If you try to call, there is always a wait…read moretime of well over two hours. If you try to use the "chat" option, you receive vague information and are told that questions cannot be answered. When you request a supervisor, you are told you have to call to speak with someone. When you question anything during the chat, you are told that the "person" on the other end of the chat is unable to help you and will terminate the chat. If you leave a yelp review, you receive a nice note from "Jackie" with a request to send a PM with your specific concerns. Too bad Jackie doesn't exist and there is no information on how to PM anyone for actual assistance. $500+ a month for services is beyond ridiculous and you only get bots to "assist" in answering questions regarding the $500 bill and why $280 of it is all fees. Edited to add: received my notice from "Jackie" and I can send a note via Facebook or X since there is no PM option. I have neither, by the way. Also, thanks "Jackie" for reminding me that Astound suspends additional comments - forgot about that part.

I would have to say this is one on the worst customer service I have ever had. I came in there…read morebecause I called corporate to ask where I could pick up a gaming router they have brought twice to me now broken I have been paying for a year just to have normal Wi-Fi. The older man and supervisor at the front desk were hostile and try to push us out of there , couldn't ask a single question without getting a I don't know why they would tell you that I can't help you while the supervisor giggle with no help All we can do is send a tech Thursday .I could personally never hold my company's values that low definitely was My first time visiting the office and was not a welcoming Experience.