Unbelievably unprofessional business. They call Sunday afternoon for an appointment confirmation,…read moreas we were in meetings we missed the call: NO VOICEMAIL JUST A MISSED CALL FROM A 1-800 NUMBER!! Monday morning we get a notification that our installation appointment has been CANCELLED: WHAT?! So we call first thing Monday morning at 8am central time, phew, the lady said our appointment is still on for time frame 1:00-5:00. 3:30 rolls around and we call to check on the status: THEY SAID THEY CALLED AT 2:15 AND ARRIVED AT 2:41 NO ONE WAS HOME. This is a BLATANT LIE my fiancé has NO RECORD of any phone calls between 1-3 and I arrived home at 3:10!!

Formerly Frontier Fios, Verizon is a horrid company. Suprised to find that I'm in a 2 yr contract…read morehaving only an 11 mo lease, I called dening I agreed to it. I was told it was an oral recorded agreement. Ok, play the recording I said. They didn't. After many calls, I was told there was no contract. Fed up, I cancelled service. Then they hit me up for an extra $60 on my final bill! When I called to cancel I was assured there was no contract or early cancellation penalty. But when I called about the extra $60, I was told it was because they removed promotions as result of my "early" cancellation! It says something to me when any business is deceptive and trys to force customers to stay by punishing them if they leave. Also, their installers are the worse I've seen in years.

Good folks; imprecise results with antennas, but they do what they advertise. Recommended without…read morereservation.

Installed antenna pointing in the wrong direction. Overcharged for the antenna. Didn't use a signal…read morefinder, made 3 appointments and he canceled all of them Excuses ran from anniversary dinner, to weather (which was understandable) to having a headache. Each time he canceled, we had to reach out to him, he never called us to reschedule Luckily, a neighbor had a signal finder, adjusted the antenna correctly, and now my signal is great.

Been using their cable internet for 28 years. When there is an outage, i can call to see if it is…read morethe neighborhood, or just my system,. If it is just my system they help me on phone or come out. Their speed is great and keeps increasing without changing rates

Giovanni Was extremely helpful and knowledgeable helping me…read moreget my son a new phone. He stayed with me to help with the process. He was sure I was taken care of. Excellent customer service. Thank you The date was April 4th 2025

The "promotional period" expired on my Spectrum internet service & my bill increased. Of course,…read morenot pleased, yet this is common, I called them about it. I'm amazed on how they do not care about it or me as a customer. I initially spoke with customer service at 855.860.9068, & they were kind. Yet, didn't really care if I was dissatisfied & didn't want to negotiate with me saying I was going to leave. She was very pleasant, though not very concerned that I was going to leave. In a last ditch effort, I tried calling the "Retention" Department, & found the ph # 833.267.6094 via google. I did this because it is a pain to switch providers & hoped to have some empathy & to work something out. The rep, whom said she was a billing expert, was somewhat short, though also pleasant in telling me that Spectrum did away with the retention department in 2024. I said that I wasn't pleased, & that I was considering to leave, & she said "you do what you have to do...". All this to say is Spectrum doesn't seem to care for retaining customers. There's so much competition & offerings of better rates (though they all do the "promotional period" shuffle. I not satisfied with this at all. I believe customers should come first, but in my interactions described here I felt as if Spectrum has given its reps autonomy in responding to customers in a way that's not very empathetic. It's like "take it or leave it" attitude. Well, I'm definitely switching from Spectrum. I hope they have a mature marketing department with a solid social listening discipline, & they catch complaints like this. Customers should be valued & accommodated.

Tried the 30 day trial period with Spectrum Internet. Didn't like it and returned equipment on 25th…read moreday. Called and cancelled service as well. Later got billed for $50 and received notices. Called Spectrum and was confirmed that indeed the rep who took order cancellation did not post a credit on account thus $50 outstanding bill. I spent 45 on one call trying to clear. Billing rep came back from wait and then hung up (I could hear him when music stopped). No one bothered to call me back as they know hire to reach me. Called back again and spent another 24 min to request credit to even bill. Am told to look for clearing of account in 4-5 business days. Issue # 97289616 in case anyone from Charter wanted to "take care of me". Overall, ridiculous experience. Lots of time wasted. Not worth a "free trial" as it clearly is not free since I spent more than 2 hours of my time on phone calls. Stay away. It is not carefree trial.

I was a loyal customer of Frontier for seven years. I had great service over the years, despite…read moreoccasional outages that every internet company experiences. I cancelled my service today due to a competitor offering a better speed & pricing. Cancellation with Frontier took about 17 minutes, which was ok as I understood they would try to sell me another plan with 'better' pricing. However, I still cancelled and they are charging me what was explained to me as a standard $50 for shipping and handling for me to return my equipment...when other companies offer free drop off at the end of service! For this reason alone I would not recommend Frontier. I will go to my socials and spread the word of this $50 fee when Frontier has already collected thousands from me over the years.

Two words: Stay Away frontier is such a bad service. their…read moreinternet constantly disconnects in the evenings and they keep telling that they checked and everything looks good. If they send some technician, they charge $150. Really? two words: Get Out. Frontier, get your things together. Get rid of that cheap AI chatbot first.

I originally had Direct TV installed. However, the service did not work due to Frontier. I…read morecancelled both. Specifically Direct TV in October. I returned their system and have the paper work to prove it. They continued to charge my Mastercard for November, December, and January. I have called numerous times about these charges. They keep telling me I didn't cancel till January. These charges are unjust and they refuse to credit my card, even though I have the paperwork to prove this. So, if you are thinking about getting their service, DON'T!

I have a problem with the volume not working right for the past 2-3 weeks. I have called Directv 3…read moretimes and did a chat once. The customer service is ABSOLUTELY HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! All they do is read from a book and tell you what to do from that and these were suggestions I already tried. They do not listen to you and do not case, they just want you to do what they are reading from their book. I did factory reset 3 TIMES!!!!! HOW MANY TIMES DO I HAVE TO DO THAT BEFORE THEY GET IT THROUGH THEIR HEAD THAT IT'S NOT FIXING THE ISSUE?!?!?!?!?!?!? I asked why they can't just send a new box like they have MANY times before. Of course I am told that the warranty has expired..........HOW CONVENIENT FOR DIRECTV!!!!!!!!!! I have to find another service but now from other reviews I am reading, I see that Directv may keep charging us even though we are not customers anymore. Directv outsources their call center so they can make more money(or get tax breaks) yet they continue to provide shoddy service. PLEASE DO NOT GET INVOLVED WITH DIRECTV!!!!

If you could give a zero stars review it would be more accurate than one star. Please if your…read morefamily has medical realted or other critical reasons why establishing internet service is essential make sure that you have a back up solution while you wait for install or choose another provider. Reliability to meet commitments is not something Frontier understands. We were trying to establish new service in an area of town where new lines needed to be installed by their 3rd party contractor. After placing the order several weeks ago and calling twice the pervious week to make sure that work would be completed....the day on stall nothing...no update no information about when service will be connected. When I contacted Frontier on the install day to get a more exact time for the installation I was told the work had not yet been even assigned to a tech because the external work was not completed. No call to update me that the service install would fall off schedule and that we didn't need to have someone take leave from work to be available. Customer Service can't provide the name of the 3rd party or a number to seek an update. The worst part of the customer service experience is the utter lack of accountability and consideration for their customer's time. When I asked to speak to a supervisor I was told it is impossible to be I could connected to a supervisor. They would need to call me back in 24-28 hours. When I asked who their agent's supervisor was they didn't know. The customer service agent has no way to transfer the call to a supervisor in the call center? Really? I'm sharing my experience not just to warn potential customers in my area but also with the hope that this review makes its way to CEO Nick Jeffery or Charlon McIntosh, Chief Customer Operations Officer. The answer is simple, meet your commitments or have the decency to not blame the failure on your 3rd party sub. Communicate you will not delivery as promised, say your sorry and reset expectations so your customer can make other arrangements.

Frontier Internet used to a good company. I signed up for the $29.99 offer which included a free…read morerouter. They never sent the router. I didn't care because I already had a great router. However, when we had an internet outage, tech support said they couldn't help me because we didn't have their router. Which is ridiculous. I spent 45 minutes on chat support trying to get the free router. They finally agreed to send it, but they are now charging us an extra $7 a month. Chat support said there would be no charges. They lied. This company uses chat support that doesn't speak English and they try to add on extra charges like con artists. It's been a week now since I've tried to get my free modem. They took the charge off but then demanded I return the modem. I have wasted at least 6 hours trying to get this resolved. Today I thought everything was resolved after spending an another hour on chat with them. Guess what, they just sent me another bill for the modem. Do not use Frontier Internet. You will waste hours on chat with people in some foreign company who don't understand English. They will say something is fixed and then try to bill you for something that is supposed to be free.

A lot of people on here write about their Charter internet experience outside the context of this…read morestore which to me is useless. If I'm checking out Charter on Yelp, I already have a good idea of what my internet connection and installation process will be like. (It was fine by the way.) No, what I need to know is what to expect when I have to come down here to either return or exchange equipment. First off, you pick a number and then they'll call it out when its your turn. The problem though is that not all people follow this system. For example, I had some Latino people walk in when I was waiting in line. They then proceeded to the next available employee. I understand if English is not your first language, but that doesn't give you a free pass to cut in line. After that though, the experience with the people at the desk was fine.

This place is a nightmare. There is clearly a leadership problem. It should not take 2 trips, 45…read moreminutes of waiting, and several calls to simply return equipment. There's just no excuse for it. I'm not sure if it's resourcing, poor workflows, or disengaged staff, but it shouldn't be this hard. We'd been customers of Charter for many years and were tired of paying the "loyalty tax" for subpar internet at premium pricing. Our experience with Charter was fine up to that point, but after the hassle of returning this equipment, I don't see us returning to Charter. What a disappointment.

I was able to charge my cellphone's battery following the clerk's assistance, I found a universal…read morecharger. Thanks!

Don't trust, especially if you are paying out of pocket. They will not honor their warranty. They…read morewill lie to you, say they order a part, just come up with a reason not to fix it and try to make you repay. They will also call and ask you if you had picked up your phone already after they misplaced it. I feel they will try to get you caught up in a loop just to keep charging $350 because their excuse is that their supplier will not warranty their work or mistakes since the issue they found was internal that cause the failure with in a 1 week of origional repair