Jonathan, the owner of Redmond Vacuum, was very helpful in addressing why our Riccar vacuum stopped working. I brought it in because the vacuum was shutting itself off and not working. He quickly found that the belt had slipped off causing the vacuum to shut it off automatically prevent further damage. The vacuums that are sold here are more expensive than what you might find in a Costco or on Amazon, but they are fundamentally much better built and repairable machines than the essentially disposable vacuums that you'll find nowadays in big box stores. We'll be back when we next need to buy another vacuum cleaner! read more

I highly recommend this business. My old Hoover vacuum stopped running and these people diagnosed the problem and replaced the belt without charging for labor. Friendly and knowledgeable people. I even learned a lot about my old vacuum I inherited from my mother. read more

Took me vacuum in hoping to get it repaired, unfortunately the circuit board was done and Shark vacuum doesn't manufacture that replacement part. Jonathan was great explaining how the current state of vacuums and manufacturing works. I was actually blessed to get over 10 years, especially adding in a cat for 9 of those years. Jonathan was able to set up some options for a new vacuum plus trading in my old vacuum for parts. I ended up getting the Simplicity vacuum from them, and have been amazed at how well it sucks. Cool hot it automatically can adjust to different surfaces. Get price and friendly knowledgeable service was great. read more

Super friendly service. I thought knew what I wanted before I arrived at the store, but the salesman was nice enough to review my options and let me try out different vacuums. I tried out a few models in their showroom and made my decision. I'm happy with the purchase and the service. read more

Every single person in there is courteous and knowledgeable, and even after only two visits, they knew me and recognized me . They did quality work at reasonable prices. I am a regular from now on. read more

My Family are loyal customers! If quality matters to you Quality customer service 5 star Demonstrations included Genuine vacuum mechanics I had my Shark brand cleaned and replaced particulars Runs smoother than ever! Loyal customer! read more

Redmond Vacuum - Shark Vacuum Redmond - Appliances & Repair Near Me - Redmond, Washington

Absolutely fantastic customer service of the kind you rarely encounter anymore. Well worth the drive.

Good vacuums last forever. These people know good vacuums. They have various price points and can tell you the differences. A great local business to support! read more

THIS IS AN OLD FASHIONED VAC SHACK JACK! I stopped in at Redmond Vacuum on February 24, 2023. This is one of those old fashioned vacuum sales and repair shops that you just don't see any more! Cliff and Victor have been doing this for a combined 50 or so years. So they know what they're doing. In addition to all sorts of vacuum supplies (bags, belts, etc.), they sell new Mieles, Sebos, and Riccars, as well as refurbished used vacuums of other makes. They also service all makes, not just those that they sell. SHARKS WORK GREAT... UNTIL THEY QUIT WORKING I brought in my Shark Rotator floorhead nozzle that keeps having a problem with the brushroll scraping against the wind tunnel shroud. Victor took the time to briefly examine it. He even took the canister off the nearly identical Shark Rotator they have in their showroom to help make that determination, without charge! I was hoping that all it needed was new rubber spacers that mount in the wind tunnel shroud. However, Victor explained that the spacers were not the problem, but the brushroll itself. So I asked what would a new brushroll cost. But Both Cliff and Victor explained that Shark does not make new parts so that they can sell you a new one when it breaks down. We all agreed in the end that it would not be worth fixing. NO "DIAGNOSTIC FEE" FOR BRIEF LOOKSEE! Because they, especially Victor, took the time to examine my old Shark, and tell me what the problem is without requiring a "diagnostic fee" after a brief examination, I will strongly consider them if I buy a new or refurbished vacuum in the future, as well as vacuum supplies. Thank you Cliff and Victor! read more

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We bought our vacuum here about 5 years ago. Cliff was amazingly knowledgeable back then and we had 100% confidence in our purchase. His recommendation served us perfectly for 5 years. We just brought the vacuum in for service and Cliff performed the inspection, repairs, and tune up. He is amazing! The vacuum looked brand new! He cleaned every joint, crevice, and wheel. He replaced a belt that was under warranty and provided replacement tools for ones that had been well used. :) His attention to detail is so appreciated and rare these days. His enthusiasm for vacuums is very compelling! The turn around time was under a week. I highly recommend this small business. read more

Redmond Vacuum - Redmond Vacuum storefront - Appliances & Repair Near Me - Redmond, Washington

I have a 20+ year old Dyson DC14 still going strong thanks to Redmond Vacuum. Though the clutch assembly is no longer manufactured, they were able to replace the brush to extend the vacuum's life a few more years. I've been to Redmond Vacuum twice, once today under the new management. Same great service and a true local business that is a boon to the community. read more

Outstanding experience! I went for it about 14 years ago and purchased a Sebo x4 due to the hospital grade allergen filtration and superior suction (for persian cat hair). So after so many years of a using this amazing vacumn cleaner, it wouldn't turn on. I did my search online and found Redmond Vacumn. After reading the great reviews, I left my Sebo for service. Less than a week later my Sebo switch was working again. So thankful! Thanks Vic for the fast and friendly service! He went above and beyond and fixed some broken clips on my Sebo as well. So happy with the service and to have my amazing Sebo x4 back to work again. read more

My knowingly cheap Dirt Devil upright started spitting out debris from the back. I have a two year warranty on it and so I started calling around to see if any vacuum stores honor the warranty(surprise surprise they don't) if a part were needing to be replaced. But after explaining what was going on with my dirt devil the gentleman on the phone explained I needed a new filter because I used the vacuum to clean up fine powder(Carpet/pet powder). What do you know now it works. Although I didn't physically go in or have any services done for my vacuum, the gentleman on the phone was very helpful and patient with my vacuum inquiries. If I ever get a real vacuum worthy of servicing I will be going to Redmond Vacuum. read more

I was referred to Redmond Vacuum by a professional cleaner who has been a customer for many decades. She says that they are the best place to purchase or repair vacuums in the Seattle area. I was super impressed with my experience purchasing a vacuum from Redmond Vacuum. Victor, who helped me, was exceptional. I knew which make of vacuum I wanted but I did not know which model I wanted. He was able to walk me through the different models and clearly explained their pros and cons. Once I chose the vacuum I wanted he took it out of the box for me and checked that it was working correctly. He also explained very clearly all the controls as well as how to take care of it. He then packed up the vacuum back in the box and carried it to the car for me. I was impressed by how intelligent, thoughtful and thorough he was. I will definitely be using Redmond Vacuum if I ever need service and I will purchase all my supplies from them in the future in order to support such a great business. read more

I bought my vacuum here about 7 years ago but have been going here for probably 20 years now. I get my vacuum serviced here and buy my bags from them. They are always so helpful and friendly. The guy has continued to fix my old vacuum which was not purchased there. The vacuum I bought from them is perfect and running like a beast. Thanks guys for being so nice. read more

I went in recently to see if my Dyson could be professionally cleaned because I had let someone borrow it and it smelled like dog hair... yuck-and I'm an animal person. What an awesome experience! Previously I had gone into a local Dyson repair shop (for the Same reason) and it was suggested that maybe I just needed a New vacuum-huh! Lol Redmond Vacuum made my 13 year old Dyson like new again. They replaced a part (a gear and belt .. IDK something that helps it work and pick up) that typically goes after 5 or 6 years with the Dyson, they blew all the dust out of the chambers that I couldn't get to and it smells beautiful with I use it! I also picked up a new filter all for $150! Way better than the cost of a new Dyson vacuum! I'm so happy, I could vacuum! Friendly service, quick turnaround time and I'd highly recommend for service or a new/used quality vacuum! They have a great store for all of it in one of the older/ original buildings in central downtown Redmond, plus parking is a Breeze too! read more

Cannot stress how awesome these guys are! Brought my Hoover vacuum in to see if they could repair it (instead of having to buy a new one). Vic was extremely helpful and told me what he thought it was. Called a few days later and told me exactly what it would take and the price for the repair was more than fair! Picked it up today and it literally runs as if I just bought it. If your vacuum breaks, I would honestly call these guys before going to buy a new one, I'm glad I did! read more

Wow, just wow! I brought my Kenmore canister vacuum in here today thinking it was completely dead! At least that's what my husband claimed when it wouldn't work for him. Go figure! Turns out it worked just fine (we had a good laugh about that one) but as it turns out, it was in desperate need of a new filter and most likely overheated and therefore didn't work. We've had a housekeeper for the past five years so it's rarely used these days, but I have to wonder...when had the last one been replaced??? Cliff took the time to make sure all the electrical components worked, replaced the bag (for free) and only charged me $4 for a new filter. He also vacuumed out all the dog hair in various areas and insisted he take it out to my car for me. What amazing service! read more

I needed to get our Shark vacuum fix, I had seen this business on Yelp. I had to go to Bellevue for an appointment so it would work out for me! He told me up front how much and how long it would be. It was actually done earlier and it works great!! Will use that repair shop again. read more

Tired of seemingly disposable vacuums from big box stores, I finally tried this place a little over a year ago. Victor helped me select a vacuum that fits my family's needs and it is holding up beautifully. It's great having a local shop where I can purchase replacement bags and filters. I went in today to purchase a replacement filter, mentioned that I was troubleshooting a lack of suction, and the salesperson was extremely helpful in showing me where and how to locate a clog. Bunny hay in the hose. Who knew? Problem solved! I highly recommend this shop. I do not recommend bunny ownership. :) read more

These guys are great. They sell you only what you need and at a reasonable price. They also have a great selection of replacement parts.

I was desperate to fix my vacuum and Vic was really great and attentive helping me! Another place was going to charge me $89 to fix something that they actually didn't know what was it. So glad that I took to their place! I appreciate that read more

Great place to get your vacuum repaired or buy a new vacuum. These guys are really into vacuums and they are fair and honest and do a great job. read more

Great service, the owner is super talented. I highly recommend this place for anyone.

The men who work here are extremely knowledgeable, professional & at the top of their profession. The prices, service & time of repair are the best!! In fact twice I have brought in vacuums that they trouble shot the problems, fixed &/or told me how to fix at NO CHARGE. They even turned down a tip I offered. HIGHLY RECOMMEND Redmond Vacuum. read more

I was pretty nervous aftrr a small but essential piece of plastic broke of the handle of my Miele rug brush a month before I'm due to move to Europe. After my move I'll need a new vacuum cleaner anyway due to voltage conversion issues. A replacement handle would have set me back $80 or $20 per week of use. Instead the guy very nicely made a temporary fix with duct tape that should last until my final move out cleaning. Thanks so much, Redmond Vacuum! read more

Awesome place. I brought in a couple of vacuums I did not purchase here for repair. I will definitely be buying my next vacuum here. Friendly service!!! read more

This place truly deserves 5 stars. I can't remember the last time I've been to any business that has been this honest and helpful. I went once before about a year ago to get a belt for my old vacuum. It cost less than $5 and the vacuum was working again when I put it on myself. I appreciated the lack of upsell of services. I called yesterday and got 15 minutes advice about my weakly functioning Dyson. On his advice I blasted it out with a leaf blower, which greatly restored suction, but it still seemed off so I brought it over. He spent a good twenty minutes with the vacuum, reported no blockages, clean filters, a well enough functioning motor/belt. It turned out I just didn't flip the switch to carpet, then it worked great. He put it in my car for me and didn't charge me anything. I feel bad. I should've offered him some payment for spending 35 minutes helping me do a DIY job, like a consult or something, and not charging me for services I didn't need! I'll be sure to take any vacuums I can't fix myself back here for sure. read more

What a great place and people! I took my classic 40 year old Hoover upright in for a tune-up, as it was grinding and running very tired sounding. Also took in a handheld Dirt Devil canister vacuum. Both came back humming like new vacuums. Prices are great and the folks are super. Love this little store!! read more

Called to have my vacuum cleaned and serviced at the last minute, prior to moving overseas. Didn't realize they wanted a full week with it, as I only had 3 days before it had to be packed up. Cliff took it on anyway, and not only made it cleaner than it had been since I bought it, but did it all in only 24 hours! That kind of customer service blew me away - very rare in this day and age. If you want great work, friendly people, and amazing customer service, go here. You won't be sorry. read more

Wow - they made my day. I took my broken vacuum in with what turned out to be a simple problem (but took a pro to find it) and they fixed for free. I've been there before and can't recommend them strongly. When it comes time to replace my tired vacuum, I'll be buying a new one from them. read more

Can't say enough good about this business - Have been coming here for years and Cliff (owner) and Vic have helped me out countless times. Sometimes they've fixed something for me and would not accept payment when they thought it didn't warrant it. They always have a good solution for me from their huge knowledge base. I SO appreciate and trust that these guys know exactly what they are doing and ALWAYS do it well. I run a large Airbnb and clean is king in that biz and Cliff and Vic help keep my houses running efficiently with their awesome service. I told them they cannot retire until I do because this kind of service is so hard to find. Plus these guys are just awesome to know on top of it! Tops all around and I am grateful! read more

We brought a 5-year old Dyson Ball Animal in for repair. It still worked fine except that the brush head wouldn't turn, in spite of having taking the ENTIRE thing apart twice to remove any debris, hair, etc...meaning we couldn't vacuum carpets properly at all. I was waiting for the bad news: get a new one for $499. But no! Redmond Vacuum discovered a tiny, tiny belt had broken, which normally never breaks in these things. $60 repair saved us so much money! Great service. read more

This is a fantasy business! I have trusted them since 1996 when I bought a vacuum from them. It is still running great after a recent tune up. They are knowledgeable, honest, and quick. read more

Redmond Vacuum is the best! Excellent customer service!!! They did a great job on my vacuum. Thank you. Susan Dougherty

We had a great experience. Cliff is very friendly and takes the time to explain everything really well. We felt well taken care of. Thank you. read more

When we called, they were really nice. We broke a really expensive vacuum, and he was able to fix it for only $20 the same day! We will definitely be going back if the vacuum ever has any other problems. I was so happy that we found a place to take our Dyson! I was afraid we would have to get a new vacuum, but thanks to Redmond Vacuum, we were using our old favorite again the very next day!!!! read more

I recommend highly. I took my Dyson vacuum in to them today. The vacuum was fixed while I waited and I was charged nothing. Wonderful friendly service. read more

Had a Dyson with no suction and took it to a different vacuum repair place. They told us the clutch was bad, needed to be replaced. Cost was too high - better to just buy a new one. Then we thought "Let's get a second opinion" and took it to Redmond Vacuum. The owner, Cliff, quickly diagnosed the problem - just needs to be serviced. $60 and we're back in business.. He told us "If that doesn't fix the problem, I won't even charge for it." Cliff was right. Servicing did the trick and we're now enjoying our Dyson again. Great and honest service. Thanks Cliff! read more

Our Dyson stopped working and we just could not see replacing it before seeing if it could be fixed. We dropped it off at a place in Redmond. They had it for a week and didn't even look at it! We picked it up and took it to Redmond Vacuum. The owner was so nice, he said he would do a tune up on it for$69 and would call when it was done. When he called, I asked what the damage was he said $59! He had found a $10 coupon and gave me the discount! Thank you Redmond Vacuum! I would recommend this place highly. read more