I needed a part for our 36-year-old bathroom faucet. Lowe's did not have it, and I couldn't find it online. I went to Red's, showed it to the guy at the counter, and I was out the door in less than 5 minutes. It worked perfectly. Very good experience. read more

Just called to ask a question about a shower cartridge and was rudely cut off and told he would not help me find a match unless I went there.. i told him i was going to go there and find a trim to match the cartridge and he still wouldnt help ..horrible customer service.. read more

In the past customer service was not one of the strongest suits of Red's Plumbing however, that is no longer the case! The new guy running the shop was friendly, informative, and extremely helpful. I wasted time at two big box stores before coming here, and that's not a mistake I'll make again. From now on, this is where I'm coming first for all of my plumbing needs. Right away he knew what I needed and had the parts for my faucet and shower. This place is old school, but you will not be disappointed. 5/5 recommend. Bonus points too for being open on Sunday when I needed them most. Thank you! read more

Red's Plumbing Supply - Hardware Stores Near Me - Sacramento, California

Very rude, told my poor mom to leave because she cant speak English very well. Terrible customer service do not go here.

I was warned that Red was an a hole, but he might have the part I need. Red did not try to help me. He was extremely rude when I interrupted him watching his TV. He immediately told me he couldn't help me before I could even explain my problem. He went back to watching his TV and I went to look around to see what I could find. Then he shouted at me to leave and to stop touching his stuff. I warned the next guy coming in that he should watch out because the owner was rude, and was back outside before I could drive off, and said Red didn't help him either. Worst customer retail experience ever. read more

Very disappointed, my mom sent me here, saying it was a real plumbing shop and would be able to help me with what I needed. This man was sitting down chatting it up with a male customer, there was another man there, he appeared to be loading stuff up. the one sitting didn't get up just looked at me and said, what do you want. I started to explain what I needed/was looking for, he cut me off and said "just tell me what you want", he cut me off again saying that he didn't have what I was looking for. Also the store was full of dust and cobwebs. to the person that says if you get your feelings hurt don't go there." this has nothing to do with hurt feelings, the guy (owner) flat out would not even help me. he wouldn't even listen to what I was looking for and I definately didn't get any advise. truly not worth your time. read more

So happy i remembered Red's- after crying in home depot because no one would help me ( i was trying to replace my moms kitchen faucet- and i know nothing about plumbing) i remembered Reds on Franklin blvd. I called them from inside home depot and asked if they could help me. Jack who is now the owner said he could and to come by which i did. He not only knew what type of faucet would work from the photo i had ( i bought the faucet there- well made for a reasonable price) he gave me a recommendation for a plumber that would install it. 24 hours later the new faucet is installed - by Miranda Plumbing- they came out the next day . Without Reds ( and Miranda Plumbing) i might still be crying in Home Depot. Instead i having a glass of wine on a Friday night. Thank you! Highly Recommend! read more

STAY AWAY!!! I actually wouldn't give this place any stars...extremely rude, was told not to go in there if your a woman, very rude, if ya don't like people and you are bored with your store retire for gods sake, I spent at least a dollar in getting to your store and spent 15 minutes of my life there that I will never get back......run don't walk from this jerk. read more

Lol imagine being so sensitive that you get so offended by pixels on a screen that you have to delete online criticism . For customers -- don't bother coming here. They won't accept any returns and they are hostile, rude, and unprofessional. Go to Amazon, Lowe's, Home Depot, Costco, Ace Hardware, Build.com, etc for all your plumbing/renovations/home improvement needs. Those businesses are more trusted, have far superior customer service, have better customer experience (hassle-free shipping/returns/exchanges, advice, etc), wider availability, and lower prices. Don't believe me? Look no further than the Yelp reviews on this page. 2/5 stars should tell you enough, even with the brigaded reviews from the owner's family and friends trying to salvage his page. Still not convinced? Look at the Google reviews. 3.2/5 stars. Literally worse than any Walmart in the area. Need more proof? Ask any contractor (individual or company) about their opinions and experience with this place. Not one positive word will be spoken. read more

similar to others posting their reviews, I too had a very rude and disrespectful experience with the older man (notice I didn't call him a gentleman) behind the counter. I was looking for certain plumbing parts for my pool and before I could get to the counter, he yelled out, don't even ask for that size clothes dryer vent pipe cuz I don't carry it. caught me by surprise! I said this isn't dryer vent pipe, and if you'll let me explain, I'll tell you what I'm looking for. It went downhill from there. After a completely useless exchange on what I was looking for and what he knew about my problem, I just walked out. He seemed completely oblivious of my decision to leave. I will NEVER return to this store. I will find a business that assists me in spending my hard earned money to solve a home maintenance problem. read more

The old guy that works there is a beast Was very rude and mad!!!! I was asking for a part to fix a leak,he was throwing stuff around,and made a look like I was bothering him... read more

If you are sensitive and get your feelings hurt easily, don't come here. If you want the parts and advice to get your plumbing fixed, this is the place. (I wonder if he also runs Stardust Donuts in Imperial Beach, for those of you who know that gem. That guy has the same attitude.) read more

I love this place! My experience was awesome. Red and Henry were so helpful. I really appreciated all of the great advice. They had exactly what I needed. Lucky we still have this kind of business in Sacramento. read more

Had to come to red's despite the reviews the only plumbing supply shop in the area. I found Steve to be precise and to the point. He had all the parts I needed and his knowledge of plumbing was exorbitant. If you need someone to hold your hand and give you hugs don't come here. If you want good plumbing advice and all the parts you need this store is for you. read more

Got the part I needed. I also got some pretty putrid customer service. After weighing the pros and cons of my experience here in it's entirety, I won't be returning. read more

I would rate 0 if I had a choice. I bought 4- 10 ft long 3" cast iron pipes with other plumbing connectors for week or so for which they did not give receipt for exchange parts and charged me more around $700. and had to return since city of Sacramento wanted 4" pipes. I went to exchange with ABS 4" 4-10 ft pipes and connectors worth about $550. Steve got upset and insulted me as usual even for exchanging. His grandson added fuel to the fire stating they charge 15% restocking fee if you return after 7 days. They returned finally & gave $150 less saying I have no receipts. I had a 22-degree cast iron connector and went to return after a month or so. His grandson kept is and said we lost money since you cut one cast iron, but that pipe that was already accounted for during previous exchange. I told him you guys gave us curved 4-10 ft 4" ABS pipes that resulted in 3-4 failed inspections and cost me more time and money to have the inspection pass finally after a month's delay. I told his grandson I will think twice before coming to your store. He started cursing me rather than providing courtesy service and I had no choice but to curse him back. I am surprised that this store still in business after such bad reviews. read more

Red has treated me with respect over the years and jack his grandson has taken over a lot of the operation. The place is turning a new leaf and I look forward to working with them again. Treat people correctly they will do the same. Everyone in the reviews seem sour. read more

Not a very friendly place. Not helpful either. Not recommended for the novice person trying to get help to fix something!!!!

After a rough conversation on the phone. This man makes sure you get the rite part the first Try!!! Thanks again for the lil extras that shows you care. No one is open on Sunday this Guy Is. read more

Ok here it is snowflakes, red is the dusty old man but he's very knowledgeable and will take care you. I've been to his store when I first started my career, I never liked him due to his sarcasm and rudeness. As I grew in my career he grew on me, I finally understood why he got under my skin, red was definitely more advanced in all around plumbing. I learned how to piss him off with kindness. He's cool. Stop being so sensitive. read more

Wed Nov 21, shortly after 4 pm. The faucet cartridge broke to my laundry sink, due to the design of my old house had to turn off water from the outside. I live near an Ace hardware but they didn't have the part, they recommended I go to Red's as they are a plumbing store and it would save me time. At 440 pm, as I drove there, I called the store to confirm they were still open. I know they closed at 5 but was concerned because it was Thanksgiving eve they may have closed earlier. A man answered and was very curt and rude. I told him I was less than 5 minutes away. He said I needed to get there in 5 min because he would be closed in 5 minutes (4:45). I arrived about 4:45 and he was locking up. I showed him the part I needed and immediately without checking or anything, said he didn't have the part. Told me it must be fancy facet or from Europe but he couldn't help me. I asked if he might have a cap I could put on the pipe threads to at least close the pipe down from the wall so I could bypass the facet and turn the water on to the rest of the house. He told me no, he didn't know the thread pattern and in the same breathe told me to go out the left door, the right door was locked. As if implying, don't let the door hit you in the ass on your way out. He offered no solution or assistant to my Thanksgiving eve plumbing problem. It was now probably 4:50 not even 5pm. I left and headed to Home Depot. As I left, I was astonished at what a Scrooge he was. A few better words would be unprofessional, uninterested, bothered, inconsiderate and another word that rhythms with sick. I went to Home Depot, and after some effort and research. I was able to find a cartridge and two pipe caps just in case the cartridge I bought didn't work. Fortunately, the cartridge did work. I am disappointed in Red's. It was raining outside and Thanksgiving eve, the man made me feel rushed to drive there quickly to arrive before he closed, and then, didn't seem to give a damn that I might need my water back on, not just for Thanksgiving prep, but for the rest of evening and holiday weekend. I mean its a plumbing store, if you cant go to a plumbing store for help, where else can you go for plumbing help!!! Home Depot pulled through tonight. read more

The absolute WORST customer service EVER!! I couldn't even get my first sentence out when the grumpy old man interrupted, "That means nothing!" I then tried showing a picture of the part I was looking for and his response, "I can't tell by looking at a picture," while he turned his back to me, as if he was soooo busy (there was no one else in the filthy store)! I asked what I could do to help him help me and he yelled, "take it out and bring it in!" Let's just say there's no way in hell I would give that miserable SOB a dime of my hard earned money. If you feel like being humiliated and treated like a piece of trash, I highly recommend this jerk. If you need plumbing assistance, however, I recommend going ANYWHERE but here! NEVER again!! read more

Just read the comments folks and stay away. It's time to send grandpa out to pasture. This guy is a complete and total D-bag. I went in looking for a replacement flange. I'm using the old one as an example and before I could say I didn't care what it looked like I just need the same size the old guy said he didn't have it cuz it's cheap and was disgruntled and rude. I told G-pa he could F- himself. Yes I was that mad and he told me he can't F himself because I'm here. What a loser for a business and all your stuff is old and dirty and cheap. read more

I went to Red's to see if I could get a replacement lid for our toilet tank. I was aware of the gruff service before venturing over there. It was worse than gruff. I just asked, "Do you have any old toilet tank lids?" One of the employees said, "What kind of toilet is it?" I told him that the guy on the phone said, "It don't matter". That's when Red Jr. got involved and said, "It don't matter". I was even armed with a digital photo. Here's the toilet tank, It's a Standard. Guess what Red Jr. said? "It don't matter". He told me there were toilet tank lids out back near the old wooden pallets. They had quite a few but none of them were a match. I left out the side gate and headed to Mac the Antique Plummer. IT MATTERED. I showed him a photo. He found me the right match, too. read more

I went in because I needed an older brass fitting. He knew what it was, said they don't make them now and suggested another store. Did I get what I came for? Yes. He couldn't help. BUT he looked and knew what the problem was. That's called expertise. I watched several other people with their transactions and while he's not the guy who would win Miss Congeniality I don't believe he cares. At all. The store itself is a relic and while I would be afraid of some of the nooks and crannies I bet the owner (aforesaid Crochety Old Bastard) knows exactly what is there, how it works, and how many he has. If you're looking for pleasantries this isn't for you. If you need some parts I think it's a good bet. If you want to chew the fat and ask questions when he's closing you're probably going to get your ass chewed. I like the store. I liked the owner COB. read more

There's only one reason they're still in business. They have crap that nobody else has. Thats it period! All of the 4 star reviews on here are either from relatives or from friends... and it's hard to believe they have any friends.... I called at 10 min to 5. after asking one question I was told "no more questions, I want to go home" "emotional needies" " Cry babies" that would be the old miserable B*****d who answered the phone. I'm guessing his depends was leaking and he needed to get to the bathroom?? Or he needed a sanitary napkin for his vajayjay? Nice way to build a customer base. Rule #1 in business. Treat all customers like they matter because you never know who your talking to..... read more

If star is way to generous. The man way to busy with an empty store to help. Wow. I should have red yelp best going all the here. read more

Red's Plumbing Supply - Store front. Sad sad sad - Hardware Stores Near Me - Sacramento, California

Decided to try to get some parts here and Old Man Red is not a happy guys and was irritated when any questions were asked. Rude and Mad is not a way to live. Go elsewhere. read more

This guy is rude and condescending. He couldn't answer a simple question on whether or not he carried a part. I will never go here again. Run down store in a bad part of town. I recommend using someone else. read more

After reading reviews, I did not expect wonderful customer service, but I also didn't expect to be treated as rudely as I was. I wanted 2 things from Red's. To solve a problem with a new bathroom sink and to get advice on kitchen sinks (my next project). I went into the store with my the top half of my new pedestal sink and the beautiful antique fixtures that were given to me. I showed the man at the counter what the problem was and he said, "take to to where you bought it." and walked away. So off I went to Brothers Plumbing on Kiefer Blvd. where those nice people told me what to do and sold me 2 little parts for about $10. They also were able to answer all my questions about my next project. Boo for Red's. Big score for Brothers! read more

Worst place to go if your not a professional Plummer. The service is horrible and the guy that works there is rude, and acts as though he's paying the customer. I'll never go there again! read more

Red's sold me a faucet replacement part that was a cheap import instead of a genuine factory replacement part, claiming that it would work as well as the original. When I and my professional plumber installed the part, the leaky faucet was worse and flooded the area under the sink. I had to order the correct part directly from Delta, which when installed, worked perfectly and has since. Red's refused to refund my money when I tried to return their part because it had been "installed" (it was still like it was the day it was sold to me and in its original package) and I was outside their seven-day return period. When I pointed out their part didn't work, both Red and has employee refused to refund my money for a part I had no use for. When I protested their policy, Red became abusive and called me crazy. Both he and his employee were rude and unreasonable. There are many good plumbing supply stores in the greater Sacramento area, but Red's is not one of them. Shop anywhere but Red's for good service, courteous treatment, and helpful employees. read more

The guy is an a******. I'm a pretty handy DIY guy and I walk in with a hard to fit brass fitting and he says he has nothing that will work. I suggest maybe a coupler with a female adapter instead of the male and three minutes later he finds the pieces needed. Not only does he not suggest this as an option but he corrects me that I had the wrong size that I asked for. He's a professional I rely on that, don't rub it in my face that I was off an 1/8 an inch and what I asked you for. The place is a s******* hasn't been cleaned in 40 years and doesn't even really have that good of a stock from what I was told and expected. read more

I will never buy any any type of plumbing supplies anywhere other then reds because it will be over priced. Although the men there may be a bit grumpy they will always know what they are talking about. For those of you who have been there you know it is a mess but when you ask him where anything in that store is he will lead You in the right direction. Hands down!! He has the lowest prices in town. Shop here in the end you will not be disappointed. P.s. For those of you who say he is wrong or dose not know what he is talking about you are full of it. You may need to go back to school and focus on a new career read more

Horrible place. It's a mess inside. Parts are everywhere haphazard. Service was horrible - A cantankerous old man who yelled at me when I tried to tell him what I was looking for. He wasn't helpful at all. Avoid this "business." read more

One star only because it's not possible to give zero stars. I like gruff and no nonsense folks, but this guy's just an asshole. Went in and asked for a male flare fitting and after getting a bunch of guff he handed me a female one. ??? One example of the two times I went there and had bad experiences both times. Looking at other reviews I can tell it's not unusual. You're better off going to C&C. read more

I felt so relieved when I found out that they were open. I was very desperate to find a part. Finally the owner (I think he was) said I have no choice but to get a plumber or buy this Compression Sleeve Puller for 35.00. I chose the Puller of course. I felt bad because he was watching a football game and if I know men they need their sports. It worked and only real plumber stores will have special parts like this. It worked like magic to get this part off so I can replace any size parts. Looks like I will go back in the morning. I need 2 more parts to hopefully finish my sink project. Home Depot don't have the size I need. Love this place. My only wish is that I can find a plumber or an electrician to marry. Lol read more

I think he believes he's doing you a favor by simply being there-- wrong. Somebody please Buy this guy out so the community can get there Freaking plumbing done correctly, and with some level of customer service and respect. read more

I was looking for a plumbing item and asked my wife to call Red's Plumbing. The owner was extremely rude and unprofessional to my wife over the phone. What he may not know is that there is a new fangled invention called the "Internet". Anything he carries can be found cheaper online. Amazon even has a free one day delivery. Do not waste your time with this person. I actually feel sorry for how miserable of a man he must be. Save yourself the frustration and order online. read more

Been there twice looking for sone simple plumbing parts the old guy barely looks at you and doesnt even try to help. Both times i went he didnt open a book, look up in his computer or walk his floor. Forget it, go somewhere else...pay the higher price of Brothers Plumbing, at least they try to help. Zero service!!! Dont waste your time or gas. read more