I would advise against using Travis. I've worked with a lot of plumbers over the years, and hired…read morethem because it sounded like they'd get things right, and get them done swiftly. He sent in a couple younger guys which were really nice, but they were messy in how they cut into things, there were miscommunications about materials, and the scheduling was inconsistent. Communication consisted mainly of sending invoices, and when I asked to hop on a quick call, I instead got sparse texts. They left materials around and for stuff that they messed up, they had a shoddy way of correcting it, by the time I found those things, I didn't even want to contact them to fix them because it wasn't worth the time or money (which was not cheap, and the project ballooned into double the cost). To say I was dissatisfied would be an understatement. As I'm seeing the signs all over the valley lately, I thought I'd give a fair warning to those that may bite. I rarely write reviews, and in particular, I stay away from negative ones, but this is just not ok.

I moved to Boulder Creek a few years ago and just recently needed a plumbing service. I called…read moreTravis Plumbing Service. They were pleasant and helpful setting up a service call. The guys that came to my residence also were great and corrected the problem immediately. The fairness in the accompanying charge for service call was beyond acceptable. I would recommend Travis Plumbing to anyone needing this type of service. Thank you guys so much!!!

About a year ago my Rheem water softener died so I decided to up my game and purchase one from the…read moreClean Water Systems because I thought they would carry a better product and I would get better service if needed than from a big box store---NOPE! First-I paid almost 3 times as much for the system than if I would have purchased one from Home Depot or Lowes. Second-The installation I had done on this new product was done by a pro and the programming of the unit went well. Third-Soon after the system was installed it began doing erratic things like regenerating at different times than the one that was set. The regeneration time was cleared and reset multiple times only to have the softener revert. Fourth-I called and Emailed the customer service rep. and he tried to correct the regeneration problem by walking me through the steps but none of those fixes worked. He then contacted the manufacturer and they responded with a new fix but that did not work either. Fourth-The owners manual is THE WORST!!! It is just a cobbled selection of random instructions, almost like you walked into the middle of a conversation and then try to understand what is the gist of that conversation. Early on when I commented on this I received a call from someone at the Clean Water Store and she wanted to know and understand how they could improve the manual. I suggested she look at how Rheem or Whirlpool or GE does it. Their instruction/owners manuals whether printed or online are clear and concise. Doing so would probably eliminate many questions and Emails to the service reps. Fifth-Here I am a year later with an outstanding service ticket. A few days ago the rep. contacted me and said he was going to close out that open ticket. I replied the manufacturer never helped us correct the regeneration problem. He stated, they never got back to him. Sixth-My impression and experience shows that once you purchase from the Clean Water Store you are on your own. The service rep. tried his best but like me he was left in the lurch. The warranty on the product from the manufacturer is worthless, it means nothing. The owners of the Clean Water Store should take heed, they can not ignore ongoing product problems that affect their customers. If they continue to not serve their customers, their customers will find a company that does. STAY WAY! You would be better off throwing your hard earned money in the street.

Order chlorinator system 3 months ago pump went out . Hooked up correctly ,in weather proof area no…read morereason for it to go bad just poorly ,cheap product for 600 plus . Called and said would send new pump . Spoke to tech and customer service and both said would send in for request to have it expedited being we were now smelling rotten eggs in home . Did not approve it and now we have to wait for a week . Called said they can't change it now that's its in route. If would of sent overnight or 2 days because of the inconvenience would of been nice being it's not our fault their system went back so quickly . Wish I just got my money back as it's cheaply made . Same item china for 100 versus 600

Originally got 4-5 quotes from different plumbing companies for a hydro jet for our pipes backing…read moreup. I was sold on hiring Redwood Pipe & Drain for our complete replacement of all the 1950's cast iron piping under our house because of Timothy's fantastic initial assessment of what we needed. He was the only person who actually went under the house to look at the pipes and even took pictures which he sent to us. Communication afterwards was prompt and thorough via email, no pushy phone calls following up. We received two quotes for specific work to be done and they were very comparable to the quote we received from another local and well known company. All that and paired with financing options was a huge relief. Our techs Bradley and Chase were super friendly and got the job done in two days. You get a text with their names and pictures when your techs are on their way. Overall, super happy with Redwood services. Would recommend.

These people are real and care about you. And, they will fix your plumbing too. I recommend this…read morecompany to anyone who needs a fast repair or a permanent one.

I'm a big fan of our local plumber, Aptos Plumbing! The crew…read morehelped me with the installation of a Jacuzzi jetted tub and new level bathroom floor. Thanks, Todd!

I called with a fairly bad leak on Memorial Day…read more Brian was out a couple of hours later and fixed my problem. He was friendly, professional and fast. He also gave me pointers about how in the future to avoid the problem that I caused. Definitely give these guys a call!

Miguel showed up right on time, took a good look at my leaking water pipe (in the wall) and had it…read morerepaired in a couple of hours. He thoughtfully explained everything he thought was going on and showed me what needed repair. He had to cut into the sheet rock to reach behind the obvious leak to make sure it was all good. Then he (very neatly) replaced the cut-out sheet rock and you can barely tell there was repair there. I will definitely call him any time I need help with my plumbing.

Very nice company . Reasonable rates Fast response and great communication. I would recommend this…read morecompany.

Great experience with this company all around! Originally called them thinking we had a septic…read moresystem-which they don't service, so they recommended another company, long story short we called George Allen and sons once realizing we had a holding tank and pump, and after talking on Friday they came out on Monday (today) and did a great job quickly and professionally diagnosing the problem. From there they left to purchase the replacement locally and returned to finish the job, leaving us in good shape and well taken care of.

I called them to replace our water heater. They charged $750 for very little work and they didn't…read moredo a great job. The vent was pretty off-center and they didn't strap it down properly. It is not up to code. The old water heater strap placement probably wasn't to code either, but they didn't mention it. I pointed out that the straps were loose and they said "oh, it's just meant to keep it from tipping over". No, they're supposed to stop any movement, otherwise the heater itself may be damaged in an earthquake. I tried cinching the straps tighter but it wasn't flush with the wall so it will never be secure until I drain it and move it flush to the wall or put a 2x4 brace behind it. And the original straps are not the required 4" above the gas controls, not that they mentioned it. I'll have to redo it. On the plus side, they were friendly enough and friendly to my dog. Nothing is leaking. In case it wasn't clear, the $750 was just for the heater installation and removal, they advised me to pick up the new water heater myself so I did.

Had an appointment which they were over an hour late after letting me know they would be arriving…read morean hour earlier.

The price they wanted to charge me just to change the toilet flapper was outrageous. $300!!! This…read morewasn't even after hours pricing. And that didn't even include material costs Update: it was your secretary, who answered the phone who quoted me the estimate.

I had Garrison Plumbing replace a shower downspout and replace the fill valve in a toilet. While…read morethese are both simple tasks, I'd had a couple of people (including another plumber) struggle to remove the downspout due to corrosion, so I wanted to make sure that whoever came to my house had the right tools for the job. I really liked that with Garrison they encouraged me to provide information via text including photos and a description of the problems so that when their plumbers arrived they had the right parts and equipment to get the jobs done efficiently.

This company was very accommodating, They were busy, and squeezed me in for a same day septic…read moreinspection and pumping for a real estate inspection report. The office lady was very pleasant and professional. They did an excellent job. They even covered the inspection covers back up upon completion. My neighbors had a great experience with them also, when they installed a new septic system for them. Their prices are fair. I highly recommend this company.