Copying and pasting my post from Nextdoor because finding good, trustworthy businesses is rare, and…read moreI believe small actions deserve recognition. Not affiliated in any way. As a small business owner myself, I can recognize when someone truly values their craft and their clients. Tony from AW HVAC Services came by last year when I thought our freon/coolant was low. He arrived on time, did a full check, and instead of upselling me on something unnecessary, he uncovered a much bigger issue caused by our home warranty company. Turns out our condenser and compressor were completely mismatched in size, which explained why our AC wasn't cooling properly. What really sealed my respect for him was that he refused to charge for the diagnosis. I booked him again to create a detailed report so we can take the home warranty company to SCC. If I ever need more HVAC work, he's definitely my go-to. Friendly, knowledgeable, with excellent reviews online and even small courtesies like closing doors behind him stand out.

AW Hvac answered my yelp request faster than any other business and we made an appointment that…read morewas sooner than other companies could provide to me. The project looked like a simple fix and Tony got my heat up and running. However, the problem came back and I was a bit worried that it would be difficult to get Tony to come back to fix it again. But he came back quickly and helped me over the phone which helped with a temporary fix. System ended up shutting down a 3rd time and he came out again to fix it promptly! He didn't have the needed part on hand (which i would recommend that he carry in his truck) but it was easy to order on Amazon and had same day shipping so it wasn't a problem. I am very pleased with the service Tony provided and he gave a super detailed report of the work he did on our system. A+

I had grove heating and cooling install a ductless mini-split system and was extremely pleased with…read morethe courteous service and the neat job done by the installers. They discussed various details of the project as they were working on them to make sure I was happy with the work. The team went above and beyond by removing an unsightly electrical conduit that was no longer being used but was still attached to my house in the same area where they were installing the AC system. Having them take care of that was an unexpected bonus. The only thing that could have been better - when the team arrived to do the install they had a plan showing where the various components were to be installed. I would have preferred to see that plan before the team arrived to do the work.

I have been a customer of Grove for almost ten years. I have had the maintenance package as well as…read morepurchased my new water heater from them. There have never been any issues, so there was no doubt in my mind that when my HVAC unit died, I would go to them to get a new one. It started well with the sales team, and the installation team showed up right on time. Then everything started going south. I only have a tiny condo, 1200 square feet, so they gave me a time frame of 4-8 hours. At hour 10, they finally gave in and left the job 98% done. The head technician was visibly and very vocally annoyed the entire day. As they were finishing up, the other technician broke off the tube to my humidifier, and the head technician's frustration took over. They informed me that they had contacted the office, and Grove would be reaching out to arrange for someone to come and ensure the humidifier was fixed and a new tube was installed. This was on Monday; by Friday, I had not heard from Grove, so I called to inquire. While I was on the phone with them, I received a text stating they needed to schedule someone to come out and finish the job (in so many words). It was odd that I was on the phone for this issue when, all of a sudden, I got a text to schedule, but I just brushed it off as a coincidence. They gave me a time frame for the following Monday from 12-4 pm. It was my ignorance that I thought, "Hey, they didn't finish the job. I am sure they will put me close to the front of the line since it was their issue not finishing the initial job." Well, I was wrong. The technician arrived at 3:45 and assessed the necessary work, only to realize he didn't have PVC glue and would have to return to the shop to pick some up. This added another 30-40 minutes waiting around for him to come back with glue to finish the job. Now, Grove called me to schedule a pre-inspection before the county came out for the final inspection. This was when it became apparent that this company had no respect for its customer's time. They scheduled the next appointment from 12-4 pm. At 3:35, I received a test from the technician stating they would be here in 50-60 minutes, which is approximately an hour late. I had plans and rescheduled. I was not pleased to have 4 hours of my time wasted, but things happened. I got rescheduled and had to take the day off of work for the appointment. Once again, a 12-4 pm appointment. Once again, around 3:30, the office texted me that the technician was running late and that they would let me know once they had an exact time frame. I called to get clarity on the issue and realized I am now at their mercy. The office called back less than five minutes later to inform me that the pre-inspection was completed on the same day my humidifier was fixed. Overall, I had to miss work and waited over 8 hours for nothing. I would never recommend this company to anyone. There are apparent issues with the managerial staff who runs appointments and customer service. The lack of communication amongst themselves and the lack of basic customer service was extremely disappointing. With the numerous companies available, I look forward to taking my business elsewhere.

Rick has been the person I call anytime I need something done on my heating or AC. I've recommended…read morehim to many friends and colleagues and he's never let anyone down.

My Rheem Heat Pump was not working properly and I called Affordable Aire & Duct Cleaning office…read more Ricardo called me within minutes and I explained the symptoms of my unit. He told me that he was booked for the day but would come to my house after his appointments to help fix my Heat Pump. Ricardo called me at 7:15 pm and was at my house within 30 minutes and fixed my heat pump.He was very professional and courteous. I really appreciated the fact that he made the extra effort to help us deal with the severe heat. I would highly recommend Affordable Aire & Duct Cleaning.

He did a thorough job inspecting and conducting maintenance on our HVAC system. We had previously…read moreworked with one of the larger companies and felt like they always tried to upsell us on everything and also rushed through. This was a much better experience and we're switching for good.

My heating system suddenly stopped working this evening and I am happy to say that it is back up…read moreand running thanks to Errol's great work. With my system going out after normal business hours, I wasn't sure I'd be able to find anyone today but shortly after reaching out via Yelp, I heard back and was able to set an appointment for 8pm. Errol let me know when he was on his way, was very kind and explained everything that he noticed and was doing. I really appreciated that he took his time to make sure that it was actually working well before heading out. I will definitely be using this company for my future heating and cooling needs!

14 year Annapolis residents. Cannot say enough good things…read moreabout John and his Fixed HVAC crew who did a complete central a/c replacement for us in less than 5 hours, and barely one week from the time of his estimate. That was also the exact price we paid upon completion. Quality brand, not the builder grade stuff two others were giving estimates on using, and Fixed HVAC beat both their prices by over $1k with no back and forth! I've used them for routine maintenance over the last several years also. On time, clean and professional. We built one home and did extensive renovations/additions to three others. We are not rookies at hiring tradesmen. This is a local Annapolis outfit that deserves a shot at your business. Not kidding.

Fixed! HVAC service has been Our go-to company for years. Prompt, fair, pleasant, good…read morecommunication.

Our upstairs a/c conked out, naturally on the hottest day of the year. In searching for a service…read moreprovider, I was surprised that the Yelp ratings of JDL varied so much between the extremes of 5 stars and 1 star. But I checked other rating apps where JDL did much better. I had a text chat with Amber, their office manager, and decided to try them. I was very happy overall. They were responsive in communicating and were able to send a technician quickly. Chris was well prepared, friendly, and efficient. He quickly diagnosed the problem (bad capacitor) and was able to fix it in a single visit. The cost was very reasonable. I would certainly use JDL again. Incidentally, for some unknown reason, my Yelp profile shows me as living in San Francisco. Actually, I am in southern Maryland.

The tech was very confused after I gave verbal instructions. Then after 30 minutes into the…read moreservice he decided he couldn't continue because police were present in the parking lot. He wouldn't even complete any maintenance in the home due to the police. The office didn't follow up on rescheduling. I'm sure they will still try to bill me. My initial concern is above. My concern now is that the owner called me at 9:41pm after I provided this review and yelled at me. I also find it interesting that Amber put this in her response and I hadn't even mentioned that part yet.

Changing review because even though the cool air functions were working great, apparently they…read morerigged the system some sort of way so we didn't notice until heat was needed. The fan would run continuously but the unit would not produce heat. There were no issues with heat before they "fixed" the air. Still dealing with repercussions and looking for yet another company. Only decreasing to 3 stars instead of 1 because they were prompt and courteous. May be just wolf in sheep's clothing, though.

I recently used KPK Enterprises 6-28-24. My A/C system went…read morecrazy making extremely loud noises then went out all together and I have severe asthma so it was a MUST to be repaired, I called Dexter to fix it as I was recommended by a former school mate/baking client, he said he had a few other jobs but he we definitely come by that day and before dark since I spoke on my vision issues. After some time Dexter immediately got back to me!! , he arrived before 8pm and fixed my A/C unit!! I was so thankful because I could breathe and not feel like it was 2 ovens on. I would most definitely recommend Dexter and ANY of his team because the quality of customer service, the work all of them put in no matter which person you get! They really are about the Customers!!! & to be blackowned it's rare to find a company about their word and their service(s)!! The quality of work is WORTH the Value its Top tier he and his company is like your favorite rappers rapper!! Doesn't take shortcuts like some I've heard that's black owned, isn't trying to get over on you!! And mostly the customer service is hard to come by even in immediate need or last minute! Well mannered. I'd certainly recommend this company!! For all of your HVAC NEEDS!!! Now it sounds smooth!! & I can sleep

Amazing services woudl definatly recommend would go again was a great experience and amazing…read morequality .

Beltway Air Conditioning, Heating and Plumbing have been out a few times providing routing HVAC…read moremaintenance and checkup. They are accomodating to my schedule. Their technitions have been professional, explain everything they are doing. Willing to answer all questions they see the job through. My last service was completed by Aiden Healy who did a fantastic job. I would highly recommend this company to anyone who needs service.