I initially thought about taking off a star because John arrived outside of my appointment window,…read morea pet peeve of mine, but then I remembered a few things: he came on a Sunday, on less than a day's notice, Arlington is very far from Upper Marlboro, the appointment before me went over, which can happen to anyone, and most importantly, small businesses are the backbone of America. John was very polite and immediately told me my HVAC closet smelled because a mouse died in there. He also called a relative while at my place and on the way home to give me their suggestions on dealing with the smell, which has nothing to do with HVAC and is above and beyond in my opinion. Yes, I did have to pay the $100 fee to come out. I paid in cash to not have to pay the 10% processing fee. I was fine with paying this to have someone come out so quickly, and on a Sunday. Would call again. When my problem actually involves HVAC repair.

You can't go wrong hiring JD! Great experience and went the extra mile on a Saturday to fix our HVACread more

We had an excellent experience from start to finish. The team was professional, responsive, and…read moreknowledgeable, and they took the time to clearly explain everything instead of rushing through the appointment. The technician was punctual, respectful, and made the entire process feel smooth and transparent. It's hard to find companies that combine honesty, quality work, and great customer service, but they absolutely delivered. I would definitely recommend them to anyone needing HVAC services!

I was in search of a full air-duct overhaul and reached out to McMurray's to start the project…read more They responded promptly and followed up with a phone call, which I really appreciated. Although there ultimately wasn't enough time to complete the full scope of work, they were transparent about that from the start. The communication was clear, timely, and professional throughout the process. If I need HVAC maintenance in the future, I will definitely keep this company on my short list.

They indicated their pricing up front and asked for the information they needed in order to provide…read morethe best service.

This is my new go-to HVAC outfit. I have had nothing but good experiences! I had problems with…read morethe HVAC not working at a house I own and after another outfit failed (expensively) to fix it, Nestor came in and correctly diagnosed it as having a dirty outdoor condenser unit, aside from just being old. They cleaned it out and it worked for a year. Then it failed entirely and they gave me prompt emergency help despite it being the weekend. I had them replace it with a new heat pump version. Nestor gave me great knowledgeable advice about the options and how to navigate the 2025 change in the refrigerant regulations. Very competent and very competitive rates!

I read the reviews and saw the pics and was feeling good vibes regarding this company. Let me start…read moreby saying that I was so excited when Earl informed me that I could receive same day service. I sent pictures, discussed the process, pricing, and even what to expect and how others prepare once the water was turned off. The men arrived on time, they were greeted and then proceeded to tackle the four hour project. After removing my system, I was presented with price gouging ...$350!! I was informed that the pipes would have to be replaced because my system was corroded! During this conversation, I noticed that the *meter was still in place!! Earl informed me that the *meter would be removed and reinstalled in order to get to the water heater out of the space; I was remembering that it wasn't removed with the prior installation. After sending multiple pictures, giving the year that my home was built, and believing I was dealing with exceptional professionals, I was not expecting any surprises. After being presented with an unexpected fee, I called Earl and he didn't take responsibility for not informing me that there could be a chance that the condition of my pipes could be an issue ... at this point I'm remembering to breath and just asking Jesus to take the wheel!! "Supply and install new manufacture required expansion tank and relief valve vent tube" was included in the initial proposal. Looking at the before and after pics, the condition of my pipes was not an oversight! Please be careful and request an itemized statement with the proposal b/c Earl informed me that b.c the *meter was not removed, I received a credit and only owed an additional $100 ...what a shame. Thank you to the men who did the work and left my home spotless!! Blessings.

I am Jenny Du. I posted a plumbing service request and received a call from your company. You…read morearranged for your plumber Earl to contact me directly. He claimed to have spoken with my tenant, understood the issue, and could come later that day for an inspection. He stated clearly that there would be a flat rate inspection fee of $59.95, as advertised and above message sent to me via your Yelp page. I provided my credit card number based on that agreement and waited for updates. By 8 PM, I had received no call. Upon contacting my tenant, I learned that the plumber had visited, did minimal work, stayed for less than an hour, and left. I immediately checked my credit card and found an unauthorized charge of $495. The next morning, I called your number but received no answer. When I reached the plumber directly, he admitted he was going to call me but chose not to because it was "too late." He claimed the $495 was a "inspection fee" and that an additional $450 would be needed to complete the repair. We had a brief dispute, and I informed him I would pursue this matter through formal channels. I have since disputed the unauthorized charge with my credit card company and am awaiting resolution. Meanwhile, your continued efforts to contact the property owner through third parties to seek payment are inappropriate and unacceptable. I hereby put you on formal notice of the following: Your advertising and initial representations were deceptive and constitute fraud; You intentionally avoided contacting the cardholder at the time of visit under the pretense of it being too late; You charged a significantly higher amount without authorization; No actual repair was performed since the water was still leaking. and I have written statements, messages, and screenshots from multiple tenants to confirm this. You are instructed to cease all informal contact attempts with me or any associated parties. This matter will be resolved solely through formal and lawful means. If you believe you have a legitimate claim, you are entitled to pursue it through legal channels--as am I. All further communication from my side will be documented and may be used in future legal or consumer protection actions.

Listen, my Wonder Woman Mom finally agreed to go from her gas stove to an electric range. JD Air…read morewas heaven sent again, yes again, last summer the AC went out and JD Air repaired the unit and had the house back to cooling With the new electric stove on the back porch and the gas stove in the kitchen, the team went to work. One professional worked with the new range cord installation and stove leveling and the other pro tackled capping the gas line. The gas detector was a solid peace of mind there are no leaks. The pro also walked through and tested the range as a mini tutorial,I should have recorded their patience. I couldn't be happier with the job of JD Air. and they taken the old stove to end of the driveway for pickup,

JD Air was professional, courteous, and one-time. The tech took the time to explain what was being…read morechecked. I thoroughly appreciated that. I will use their services again. Also, the pricing was good compared to other companies that I have used. I highly recommend this company.

I searched the world (D.C. and Maryland) high and low for a simple HVAC filter. It was a weird size…read moreso no Home Depot or Lowe's carried it. Amazon had it in stock but it would take two weeks due to a backlog. So I whipped out my iPhone and googled the filter size and lo and behold, this nearby Grainger popped up as having it in stock. The store is close by and I've passed it on numerous occasions without paying any attention to what they actually sell. What they do sell is all types of specialty home and construction items typically found in specialty hardware or industrial stores. What set them apart was the customer service and their reasonable prices. The price for the filter was cheaper here than on Amazon. I called the store to ensure they had the item in stock and they took my name and told me it would be available at the pick up desk as soon as I came in. I asked if homeowners were welcome and was told absolutely yes. Upon arrival I was greeted by very friendly and helpful staff. The store is immaculately organized and uber clean. The pickup counter was at the very front of the store and the gentleman behind it found my order in a couple of seconds. I entered,paid, and left all within three minutes or so. In the future, I will first check the Grainger website (which is fantastic and easy to navigate) for items that I usually suffer through Home Depot or Lowe's to purchase. They do not carry everything but the selection is huge. Would that all buying and customer service experiences went as smoothly. Shout out to the staff there on 3/30/2018 around lunchtime, especially the pick up counter staffer. Five solid stars.

I was in need of second-opinion and consultation regarding a leaking HVAC unit. I wanted to make…read moresure the leak was difficult and too costly to repair, and whether a new installation is advised. We discussed on the phone for a long time what the issues were with the hvac unit. He listened carefully to the whole saga of the hvac unit and laid out the various options he thinks I have--all this before being asked to work on anything. He went over the details of the tests he could run and answered every one of my dozens of questions. He answered my texts throughout the day and night. He made time in his busy schedule (squeezed in my appointment late in the day and had to work late) to run another leak test that I asked him for. He gave me the assurance I needed, not to mention a very fair pricing for the urgent leak test. Carlos is the most trustworthy contractor I've ever worked with. I appreciate his time and caring through the process. I can't recommend him enough. I figured this is the least I could do in return for his help.

*Foo Fighters voice* I got a confession to make -- I haven't gotten an inspection since my last…read morereview LOL! As soon as I realized this I rushed on it (last year was long, it just did not come up for me at all. One thing I really appreciate about Carlos is how personable and professional he is. I emailed him just a few days ago, and here he already was! There was a bit of confusion with the time -- he initially said tomorrow, but he ended up coming today, but it was all good! As with the previous time, he gave me plenty of heads up before his arrival -- in this case it was 35-40 minutes. It's always awesome when these professionals are mindful about shoe covers. He actively took them on and off as he stepped in and outside. I have had and seen plenty of folks who do not care or just get lazy. Much appreciation there. And this visit was way quicker than his last one since he was already familiar with the unit. Last time I said I may have a go-to -- I'm convinced now. I will be supporting Carlos and C & V as long as I can.

Quick and honest. Two other companies provided their assessment (to buy a new system), and left me…read morewithout a/c for a week. Hopkins had my a/c running perfectly in 20 minutes.

Great customer service. Were able to see my AC unit same day I called. Showed me what was wrong and…read morefixed the part. Thank you!