Had our garden spigot replaced. Easy to work with and everything works great! Came on-site to quote…read moreand scheduled the next day.

Got a flat quote of 1600 without any detail as to diagnosis, part charge, vs labor. Said it was…read morepolicy... after spending 2 hours on the phone with tech support Sounds like this technician was inexperienced or unlicensed or both... another vendor came to the same conclusion in less than 30 minutes on a prior day Not of fan of vagueness and lack of transparency in any situation... red flags in all situations.... but it did make it an easy pass... RESPONSE to response from Chad: The technician thst stated it was the blower was out the PRIOR week BEFORE Andersen.

Stay away from this business! My entire cooling and heating system was left in an inoperable state…read more I called for a diagnostic of the air conditioner today because cool air isn't coming from the vents. I was told the diagnostic would cost $149. I asked to be informed of any repairs that had to be done. Technician checked the system and recommended replacing unit. We discussed replacement unit and cost. I was ready to pay deposit. In the next 10 minutes I was told that the model I selected is old and not available. New model costs $1000 more. I asked for a proposal to decide later. Technician told me that the visit costs $396. He said that he fixed air conditioner that was not working. He never told me that he is fixing anything. Through our the visit it looked like he was figuring out the problem. I talked to the owner and we agreed that any repairs that were done will be undone so that I do not have to pay for repairs. Then the technician removed all the wires from the board making both heat and fan unusable. He did not just undo the "repairs", but made entire system unusable including fan and heat which were working before his visit. See the photos to show what was done!

Reply to 2 reactions from Harmonic on my 1 star review…read more 1. A. & K. claimed A. fixed my heater Tuesday; lie. Bad customer service. Harmonic deserves 1 star, but all the starts below 5 are NOT indicated on the Google graphic of the numbers of review stars 1-4: false. 2. I never promised a review pull-down for a discount. My husband & I have better things to do than having an "agenda" as Harmonic accused. My husband was on a business trip. 3. I never called for an emergency repair. I did not switch from repair to cleaning & maintenance. I asked A. if C & M was possible afterward, unaware of 2 more with no heat. Harmonic called me "selfish" for this. 4. Any possibility A. and K. have unconscious biases towards people like me? They accused us of "manipulating" what? To save a few hundred bucks, while we spent in the tens of thousands at Harmonic's better former (aquired) company) you imagined up? 5. How could Harmonic accuse me of lying about my pain. Because I was able to and had to carry my 10 lb dog for a short moment because of her barkin? Why do I even have to explain my chronic severe back pain and mostly failed back surgeries and weak immune system? 6. I had no "agenda," but getting my heate fixed. I am not playing any "game" as accused. I am standing up for myself. 7. K.'s statistics on the number of my Goole reviews are false. 8. A. & K. are the ones who were "aggressive, harsh, unethical, disrespectful, and manipulative." Stop projecting and gaslighting. I wish I would remember to record conversations when I am alone with a person like A. Why did K pull down his absurd replies on Google?

I needed a humidifier installed in new construction home. I'm extremely pleased with my experience…read more They explained things patiently and thoroughly. When they came for the install, they informed me that the original humidifier was not the best fit. Rather than installing it just to get the job done they paused. They recommended a different option that was actually a lower cost and that they would have to come a different time to install it. This shows their dedication to customer satisfaction and making sure the customer has the best product to address their needs. Highly recommend them.

Pillar Heating and Air will provide the help you need with your furnace, air conditioner, or…read morethermostat. Travis and Adam are knowledgeable, professional, honest, and prompt. Service is done with care. They have taken care of our HVAC needs for years. We believe they are the best in the business. Give them a call!

Furnace wasn't working and they showed up a couple of hours later. Quickly diagnosed the problem…read moreand even gave me some helpful suggestions going forward.

The new AC was installed quickly and considering our needs. Thank you - glad to support local!read more

Alex came to the house on time and provided helpful consultation on how to solve my 2 issues. Have…read morehad plumbers nickel and dime me in the past, but Alex provided a fair price for 2 quick fixes. Will definitely use them again.

I had a pretty brutal few days with basement flooding and onestop was very dillegent about follow…read moreup and communication. I believe they really care about their commitment to customers and their craft. Thank you!

If I could give 10 stars, I would…read more In my previous home, my HVAC system failed and I ended up being taken advantage of during the repair process. Because of that experience, I was really dreading having to call someone when the air conditioning went out in my current home. I spent a lot of time reading Yelp reviews for numerous companies before finally deciding on Astera. From the very first phone call through the completion of the repair, I couldn't have been more impressed. The entire experience was professional, honest, and stress-free. The team was responsive, knowledgeable, and took the time to explain everything clearly. After my previous experience, finding a company I could trust was incredibly important, and Astera exceeded my expectations. I highly recommend them and would not hesitate to use them again. Five stars simply aren't enough

I got a prompt response to my request with a quote for diagnostic, which would be waived if I…read moreproceeded with the repair. They do provide the service requested and gave me a link to make an appointment. We'll see how things go in a couple of days. The repair man, Alex, was prompt and identified the problem - two problems, actually. He was able to get the dryer running again, better than it had been. Reasonable price

Comfort First is an honest company that cares about their customers. Six years ago, we were told…read moreby a different company that we should replace our A/C unit as it was leaking and would only get worse. My son told me that the unit is cooling fine and perhaps go with another company. Then, three years ago, this other company told us that "everything" (fan motor, contactor, capacitor) was wrong with the unit and we should immediately buy a new unit. They also told us there was a leak and it's just too hard to find R22 refrigerant. Again, my son said that it was cooling just fine and called out the service tech on his lie about the availability of R22 refrigerant. We couldn't be happier with Comfort First. On two occasions, they literally went above and beyond our expectations...(two very long stories) they really do care about their customers. Everyone who took our advice and decided to have them service their heating and cooling have been very happy. We still have the same old A/C unit (20 years old) as it continues to perform well.

Time for furnace check and cleaning. Technician Mac on time and professional. Have had nothing but…read moregreat service from this company. Fair and honest up front pricing . Would recommend to anyone.

Jason did high quality work at a very competitive price when he did maintenance on my heating unit…read moreand humidifier. Good honest work at a good price. What more could I ask for?

My water heater went out. The company that "diagnosed" the problem charged me $99 and said that…read morethis did not include the cost to replace it. The company then quoted me $2200 as the cost to replace it and reiterated that this did not include the $99 that they already charged me. So yes, had I gone with that company, it would have cost me $2300. Armed with this information, I posted pictures and exactly what the "diagnosis" said and asked for emailed quotes...to be clear I said EMAIL only. I then got no less than 10 phone calls saying "please give us a call so we can talk about your situation. Some called more than once. Lakeland Heating and Cooling (Jason) was nothing like that... $1270 flat rate to replace the water heater. Yes, thats how he replied in his email.. as I requested. He came in.. with the water heater... replaced it... and went on his way. Other companies, that followed directions, also came in higher than $2000. I am EXTREMELY satisfied with Jason and Lakeland! High Quality, Tremendous VALUE