They've got a great selection of basics for whatever outdoorsy sport you're trying to get into. I also really enjoy the small Arc'teryx selection they have! They have some jackets, beanies, fleeces, etc. but the best selection is definitely all online. All the staff are friendly, welcoming, and helpful. You might be able to find gear for cheaper either buying used or just searching around but I think the convenience of everything in one store might be worth it. I come here primarily to get my snowboard waxed. I paid a $30 lifetime membership fee and was able to get my board waxed for about $15. WORTH!!!! I've heard they have workshops where they actually TEACH you how to wax your own snowboard so I'm definitely going to come back for those. They also have an option (free for members) to get your board a different type of wax that lasts for maybe a day or two. I dropped my board off on Monday afternoon and was lucky enough to pick up my board the next day. I'm not sure if their wax turnover time is always this quick but I am very happy with their service. Thanks REI! I will be back over and over to shop and get a good wax in. read more

Kayla was extremely rude. I walked up to the counter super friendly and asked for a bag and she gave me attitude about it. All I asked for was a bag. You're paperless or plastic-less, fine. But there isn't a need for that kind of response and in that tone. It's just a bag. You don't know who you're dealing with. I've worked in customer service TRAINING in this industry. If she's not having a good day she should've stayed home or if she isn't happy with her job she should look into a different area of work point blank period. This will be known in all of my social media accounts. read more

Great customer service. We went on a Saturday in November while they were having there storewide sale. The place was hopping. No one wanted to pass up the deals. We went specifically to buy some shoe inserts for high arches. When we got to the section and started investigating what they had a sales associated approached us. We explained what we wanted and they jumped right in. Explaining the different products and offered to test us to see how high our arch was. All you had to do was take off your shoe, stand on this tester and depending on the heat of your foot it will tell you how high your arch is. After testing our arch and confirming it was high we looked at the different options. They have a regular option and a running option. We choose the running option and not the cork one as the cork one isn't supposed to be moved from shoe to shoe and my husband wants to buy one pair and move them from shoe to shoe. After he tried them out and liked them I went online while they still had the sale on and bought him a 2nd pair for Christmas. Not the sexist gift, but a necessary addition to his wardrobe. He's had them almost a month now and from the first day they have really made a difference in his feet. He had a pair previously but, I think after 10 years they wore out and he was due for a new pair. read more

REI - Adorable and warm children's gloves - Bikes Near Me - Sacramento, California

The customer service here is trash. Little guidance, I felt like asking questions and annoying. The girl who helped me was so rude and it was so uncomfortable. Her name starts with an A. I will never come back here. read more

10/01/2025: I purchased a Gregory weight=7-ounces, 3-liter Hydro Bladder--BPA/PVC Free! BTW: I've been wanting purchasing a super lightweight Hydro Bladder for years; however, the majority of previous Hydro Bladders manufactured possessed BPA AND PVC. . . Equating, I had no choice but, play the waiting game until, finally--Gregory manufactured a three-liter Hydro Bladder which only weighs seven-ounces plus, the Manufacturer's Hydro Bladder modernization is now BPA/PVC Free! Win, win for lightweight traversing, i.e., I plan using the Gregory three-liter Hydro Bladder hiking due to only weighing seven-ounces; less weight schlepping stuff inside my Pacsafe 35-liter backpack. read more

REI - 10/01/2025: I purchased a Gregory weight=7-ounces, 3-liter Hydro Bladder--BPA/PVC Free! - Bikes Near Me - Sacramento, California

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This is the closest REI to me, but since I'm down in the Sac area often, no biggie to drop on in. I've been a REI member for like forever as long as I can remember. NO dues or anything, like Costco! I like the return policy here, no time limit returns! This comes in handy with shoes. You gotta try them if you're buying hiking boots and just walking around the store isn't gonna let you know about the long term, like do I get blisters? I purchased Merrell walking moc shoes, cause they were slip on and I don't have to worry about tying laces all the time. They fit the best out of all the different ones I tried on here at the store. The sales people are super friendly and helpful and yes, patient! Well, these shoes work out at first but I noticed the tread on the bottom wearing down fast, way faster than 2 months of casual wear should be, not like I was doing 12 mile walks everyday! These shoes were $100.00! I brought the shoes back to the store and showed them and they looked up when I purchased them and said they can give me a refund or I could choose another pair of shoes. I love the return policy here, customer satisfaction! OK, I just got my money back and I'll think about another model of shoe. There's cheaper shoes that might work better. I'll keep coming to REI for the service and return policy! read more

REI - Merrell slip on shoe, good fit but tread wears out fast. - Bikes Near Me - Sacramento, California

Biggest selection of items compared to EG and Roseville. Went during the holidays to buy two YETI cups as gifts. Saw sign they were 20% off, at check out, cashier said they were only 20% off one YETI item per membership since that's how it was in the past. Thought this was odd, but paid and left. Ended up going to EG REI later and was told this was incorrect-considering it was 20% off multiple YETI items online too. Luckily was able to return the one I got and get the full discount. Recommend checking since customer service isn't always accurate! read more

Ariana is the Best Sales Person. My husband was looking for a backpack and also debating on a traveling duffel bag! The Nemo Double Handle duffel bag - 55L. She sold us on the duffel bag. We think the duffel bag will be better usage than the backpack such a better value. She explained she had the same one and has used it numerous times while flying. Quincey checked us out at the register and he was super helpful, friendly and liked he enjoyed his job! We being Senior Citizens, he showed us how to use Apple Pay at the register! Thank you Ariana and Quincey! Both of you are Definitely a Plus to REI! Kudos "please" to Ariana and Quincey! read more

REI - 55L Double Handle duffel bag - Bikes Near Me - Sacramento, California

Customers are not important at the cashier counter. 1st time that I visited this location, 10 customers in line and 1 cashier. "Sorry, the other cashier is on break". The clerk finally calls for another cashier, after about ten minutes, when the line is continuing to grow. (I feel like this could have been done when they let the other cashier go on, break...at the most inopportune time). Today, there were no cashiers available. One customer ahead of me. The gal the counter says that she has to finish winding up [whatever she had in her hands] before she could help anybody" or else she "would have to start over". So that gentleman asked the other two employees, talking to each other, at the counter, if they could help him. "I need to finish talking to her [another employee] first" was the response. The customer in front of me was clearly irritated (as was I). The "talkers" broke up and the employee said that he could help the gentleman in front of me. The "wind up" girl tells me that she'll help me when she done winding up whatever it was that was so urgent. I told her it was okay, but "clearly customers are not the priority at this location". She responds with "customers are very important here". I told her I wasn't starting a problem and that I was just giving her my feedback. I will continue to give my business to the Roseville location because I've always felt welcomed there...not a burden to whatever else they're doing. read more

I had one of the most frustrating retail experiences I've had in a long time with REI. I placed an order for in-store pickup on a Yakima EXO system. The store confirmed the items were in stock and ready. Due to a system error on REI's end, the order was switched to shipping instead of pickup AFTER purchase. I know this may have seemed like user error, trust me it was not, made specifically sure it was pick up because I needed it that day. I went into the store anyway, and the exact items I ordered were physically sitting there. Despite that, employees told me they could not release 2 of the 4 items because the order had been converted to a shipped order in their system. I contacted customer support while in the store. They acknowledged the issue but told me they could not cancel the order or issue a refund until the items are shipped and delivered. So despite the mistake being on REI's end, I was told I have to wait days for the refund to be processed. One employee did offer to ensure the refund would be processed once the shipment arrives, which I appreciate. However, that still requires me to wait for a mistake made by REI's system to play out, instead of being resolved immediately. What made the situation even more frustrating was the proposed "solution." I was told I could purchase the same items again in-store that day to take them home, and then return the shipped order later once it arrived. They even offered a small discount on the second purchase. However, this still required me to spend additional money out of pocket before being refunded for their error. To summarize: * REI had the items in stock * REI made an error changing fulfillment to shipping * REI would not allow the store to correct the issue * REI would not cancel or refund the order immediately * The only workaround required me to spend more money upfront While the employees I interacted with were professional, no one was able to take ownership of resolving the issue in the moment. This is a clear breakdown in REI's systems and customer service process. I've had good experiences with REI in the past, which makes this even more disappointing. This should have been a simple fix. Until these internal issues are addressed, I would be cautious when ordering for in-store pickup. Even if the item is physically in front of you, you may not be able to take it home. Ended up going home and ordering the same thing from Amazon due to their more customer friendly return policy and ability to cancel orders more efficiently and with better internal accountability. read more

It is so nice to have an REI right in our Sacramento backyard essentially! This is a go-to for everything from drink tumblers, clothing, SUP merch, waterproof wallets, we even bought my wife a suitcase style 'toilet' setup for when she goes away for work duties (if needed). It really is a one stop shop for all needs recreationally! Customer service has always been top notch and I highly recommend becoming an REI member! read more

Came to REI looking for a few specific things. Unable to get someone to help me with getting a pair of shoes so I left. Customer service lacks at this store and this is the second time we have had an experience like this. Chose to order what we needed from somewhere else. read more

This is the closest REI to us and happens to be right by Costco, which makes it a convenient stop if we have any adventuring/sporting needs while we're out on errands. We have stopped here for mostly odds and ends or to check out certain clothing in person vs buying it online without seeing it first. On our latest visit we talked with a really helpful and nice staff member who answered our questions about bikes. My husband has been wanting to get one and they're a lot different than I remember 20ish years ago when I got my red Mongoose bike. There are many levels to bikes, different materials to consider and of course the needs you have. We're still doing research but it was great to see some in person and ask a bunch of questions. We also learned that you can test drive the bikes in the parking lot for about 15 minutes as long as you set it up with the staff. read more

First time to this REI location. It's huge and the store is gorgeous! Lots of parking, easy to find, right off the freeway by Cal Expo. I was able to find and buy exactly what I was looking for by myself. The store is very nicely merchandised and they have a huge selection at every department. I am not an outdoorsy person, and I go to REI from time to time to buy presents for family and friends. I am obviously judged from the moment I walk in and I can't tell if it's their corporate cool culture that teaches every single employee to never smile or offer assistance or maybe it's just me because I am not the REI type?? Anyway, it makes me uncomfortable every time. And not welcome. They are like efficient robots and I wish they would be helpful and warm. Tip: They sell National Parks Passes here! read more

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Helpful people but not a bike rental place. Always like to shop rei to find new outdoor gear

I haven't been here in years. It's a big store. My wife was looking for a new travel backpack. I looked for reviews online and noticed they had 2 of them here. It is always better to see stuff in person so you know what you are getting. The two brands they had were not what she wanted. I'm so glad we tried them out so we knew right away these packs wouldn't work for her. The place is clean and has a lot of gear. read more

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Recreational Equipment Inc aka REI has everything you need outdoors! Snowboarding, Ski, biking, running, camping, you name it... REI has what you're looking for. The hubs and I came in so that he can purchase bindings for his snowboard. For the most part they are out of a lot of things. The store is clean, but they are sold out of a lot of winter sports items, just FYI. The customer service was great. As soon as we walked up, someone helped us and sold him the only bindings left in the store. We were even able to get them installed within 20 minutes. I would highly recommend REI if you're looking for quality products at a price that matches the quality. read more

REI - Bikes Near Me - Sacramento, California

Great service! Bigger variety for such a large store would be great. Best REI in the area. read more

We wanted to stop in to check out on some travel backpacks. I've have been in search of one and have been doing my research on Youtube and on-line. They had a couple of the brands that I wanted to look at in REI. We found what we were looking for after looking around. No one came to offer us any help. But it was ok. The store was quiet, nice and clean. read more

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Really poor customer service from the store manager. She claimed to be the highest manager for the whole business. I emailed the district manager and never heard back. We were loyal members and spent hundreds a year at REi. Not anymore. read more

We are so lucky to have REI in Chico! I have been a member for many years and have had to go elsewhere to shop there. It's so great to be able to go easily now. A few weeks ago my biking shoes failed, so I went to the store, found a new pair, and they put on the clips for free while I waited. My husband had his bike serviced there and they did a great job. I also can buy my wide width Altra trail runners right in the store, as well as my backpacking food. Thank you REI for joining our community! read more

Lots of selection of outdoor clothing, camping, hiking, shoes, skis, bikes, repairs. Always good service. No issues ever. 30 year customer.

We bought a bike from this REI and I just wanted to give a shoutout to Wyatt for being so patient and also knowledgeable in helping us with the new ride. He took the time to make sure we were happy with the new bike, helped us with adjustments, and just went above and beyond all while juggling other "side quests" from other customers! He made a potentially overwhelming purchase feel easy! Also shoutout to Perry as well for his help! This is my second time purchasing a bike from this REI and I enjoyed how knowledgeable and honest their staff is when it comes to finding the right gear for our adventures. read more

This was one of the first places my wife wanted me to take her shopping when we moved here. That was over 10 years ago and this location is always clean, well-stocked and the employees are very helpful and friendly. Kudos to REI for keeping up their standards over the years. Highly recommended. read more

I love when I can find everything I'm looking for at one place! LOCATION: In the middle of a large shopping center off Exposition Blvd with plenty of parking. DECOR: It's an outdoorsy place with high ceilings and gear everywhere. A warehouse with nice lighting. PRICE: I bought a bike for half the price I saw it for at another location bike shop and seem to do well with the membership discount. STAFF: I swear they find the most chill down-to-earth, outdoorsy hipsters they can find. These people are all cool and are really there to help. I never feel like I'm being sold to. EXPERIENCE: I bought my first bike. Not the first bike I've ever owned, but the first bike I bought myself and the first I've owned as an adult. It was one of the easiest experiences ever. I saw a bike that was the smaller version of the bike I wanted so they ordered it. The price was much lower than I had expected to pay according to my own research and I was able to test ride it on the day I was called to pick it up. It was put together and ready when I rolled up. I rode around the parking lot then packed it in my car and left. read more

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I was unable to find several snowshoe accessories in the store so I shopped on their online store and found everything. I decided to use the site to store which provides free shipping as an option as long as you're items are shipped directly to the store for curbside or in person pick up. I decided to go with the site to store with free shipping and used the curbside pickup for the first time. I received 3 emails: 1st one confirming my order, 2nd one for tracking, and the 3rd and last, "your stuffs ready come and get it". Picking up curbside was seamless! There are two sidewalk signs indicating where the curbside pick up area is which happens to be to the left of the main entrance around on the north side of the store. There are only two spaces for curbside pick up and when I arrived I was able to open up my email and tap on the small rectangle at the bottom that sends an "I'm here" message to the store. A Second page pops up where you give a description of your car and you are asked to have your ID ready to show the clerk through your car window. This was by far one of the smoothest contactless curbside experiences I've ever had! read more

REI - Front entrance to store, sidewalk sign with directions to curbside pickup. - Bikes Near Me - Sacramento, California

I don't do the outdoors, but this store had some great deals on hydro flask (because I do coffee), so I couldn't pass up the deals. Ordered online with a store pick-up option. Walked into the store during the holiday season. I appreciated the sign that clearly directed me towards the store pick-up counter. There was a bit of a line but it moved quickly due to the employees speed and efficiency. I was in and out in no time! The store overall looked like it had lots of great options and merchandise. read more

REI - Jerky, jerky, and more jerky - Bikes Near Me - Sacramento, California

I love going to this store. It's refreshing that there is still a brick and mortar athletic store. They carry a lot of equipment for outdoor activities such as biking, skiing, climbing, running, hiking, camping, kayaking, SUP, etc. They have top of the line to REI branded equipment and clothing. The $20 membership is worth it, you get dividends back off of regular price items. read more

REI - really incredible inventory....for outdoor life, that what we came up for the name. Totally not right just sounds kinda cool. If you ever venture for life outdoors this is a goto spot. Yes it might seem a bit expensive, but hey when your out in the Great Outdoors, and your life can be on the line your gonna want to get the good stuff. Been here a numerous amount of times just checking out all the stuff from bikes, camping gear, rock climbing, clothes, drinkware. They have a lot of staff to help out in each area. Cool thing on Fridays from 6pm to 8pm, free rock climb on the wall for all ages, shoes and harnesses to use. Just fill out the release form and your good to go. Kids love it. Plenty of parking spots available, if it's the weekend it can be wicked busy with costco next door, so spots might be a bit scarce on those days. Check them out if your looking for something outdoors to do, or even just visit and get some ideas on something you might want to try. read more

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Most of the items REI carried will keep me stop in their store all the time. They have some items I cannot found it anywhere else! The REI Sacramento store is very close to the freeway next to Costco. Sometimes I will just get sucked into REI when I am supposed on my way to Costco! lol! The store is very clear, the lighting is very soft and comfortable! Some of the brands they have I cannot found it at other stores and the items in REI is always good quality! The parking lot in front of REI is safe, but busy most of the time. I do enjoy shopping at REI and I will keep coming back! read more

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REI always has exactly what I want. Have always been satisfied with their products and the service is friendly and professional. Gives LlBean a run for their money. read more

I paid 200$ for brake service that never worked. Came back to get it looked they said it was the piston. Now I'm out 200 and non working brakes. Do not get your bike service here. read more

Fabulous store with tons of choices. Friendly and knowledgeable staff. read more

REI - Bikes Near Me - Sacramento, California

Great customer service wonderful products. Appreciated the help from the shoe department.

Always come here for my hiking boots, gear, bike swag and other Essentials for anything outdoorsy

I went in this morning to spend my dividend (Victor Preciado) and I got Izumi Pearl Bicycling Arm Sleeves to protect my sleeve tattoos while in the tanning salon and I noticed employee "Najeary" and remembered the last time I talked with him.he had counseling me on my high return to purchase balance and how I should monitor it better. None the less, I appreciate Najeary's advice and took it down. I'm normally in the Bay Area but happen to be at the Sac area today and saw him at work impacting people and wanted to show him my travel van and let him know his words meant something to me.! read more

I always had great customer service at REI so today is not any different. Pebbo mended my son's snowboard (sorry if I misspelled his name). He kindly went out of his way to make the repair. He said it brings him joy to help someone get back in snowboarding. In the end, he made me feel like it meant something to be an REI customer. WOW! I walked out of REI inspired to sprinkle a little kindness in my path everyday to pay it forward. Cheers to you Pebbo, and thank you!!! read more

I travel from Woodland to check out the store, I'm so glad I did. I bought some Hoka shoes, and I am pleased with the customer service, Jamie was excellent, very knowledgeable and courteous, the store was clean and organized. The parking lot was clean. thank you for hiring great employees, I will be back soon, the price was fantastic, read more

This has been elevated to a pandemic frequent flyer for me. Grabbed all new ski gear end of last season and it was a pleasure in the mass conflicted population. The staff from front to back and side to side all over the store re top notch, friendly, helpful and so kind the smiles are evident even with masks in place. Mask policies were in place an adhered too by both staff as well as patrons. I'm not sure if the mask wearers were just a sign of the good people who shop at this store or if the policies were enforced. Online ordering was a breeze and the ever friendly staff either staffed a pickup desk or at my option would come out to do a curbside pickup. My ski boots were offered a nice hot fit and I am so happy I went with this option the boots fit as well as any I have owned. I wish mother nature would pull through with a couple ample snow dumps so i can put them to work. Bought some REI branded gloves and wasn't a fan at all. They offered an apology and a full refund to which I applied for an absolutely over the top combo glove / mitten with warmth so perfect for the coldest of days that I now have 3 sets of gloves that are packed variable conditions. no need to stumble with the fraudulent gear from Amazon, this is always the real deal. My new Keen hiking boots are supremely comfortable around the campfire as well as on the full range of hikes. The member rewards are still in play and make for a fun trip on the house when they come do. I have no hesitation recommending this store in particular to anyone looking to get their outdoor gear met. Thanks for always being there REI! read more

REI - Bikes Near Me - Sacramento, California

I've been a member for over thirty plus years and I always get great service. The employees are attentive and the selection is vast the used equipment sales are awesome. I used to line up with my mom and friends for those. They will never try to up sell you but rather help you find something at comparable prices that will do the job. If you love the outdoors this is the place to shop. read more