I've leased multiple vehicles through Courtesy Chrysler Dodge Jeep Ram, and every experience has…read morebeen excellent. They have been transparent, honest, and easy to work with.

We bought a new car at Courtesy and had a great experience. Jake D, our salesperson, was…read moreexceptionally helpful in matching our needs (and wants, to be sure) with a vehicle. He is very low pressure, totally transparent, and helpful. He worked very hard in overcoming some special circumstances that we had, and helped us secure a stunning vehicle at the most competitive price by far. We will recommend to our our friends and family, without hesitation, to seek out Jake at Courtesy CDJR.

We had a problem with the ABS system on our XT6 late on Fri night. It really could have been a…read moredisaster as we had a packed schedule with travel this weekend. When I took the car to the service bay at Harvey Cadillac on Saturday morning, Stephanie (Service Advisor) could not have been more professional and empathetic. She worked some kind of magic and with the help of a great service technician, the ABS issue was resolved and we were on our way! So grateful for the Cadillac-level of service we received from the Harvey Service Team!

On 11/16 went to the Harvey Cadillac on 28th St. We found a vehicle we wanted to get. Stephen Benet…read moretall reddish hair 6 foot 3 Ish? Tripped over his words a lot and I did not think anything of it at first-I do not judge people. At 4pm my husband and I decided to start the process. We met Michael Mather business manager. Nice gave all our information. Agreed on 1000.00 down, would have done more but it's thanksgiving holidays duh? And they said OK no problem. Next day we offered to trade in our BMW. They said it would be better, so we said OK. All day this Stephen Benet had me going back and forth down 28thst to my husband's work for finishing the paperwork. It seemed extensive. At 230 stephen asked me again can you put even more money down? I said no for reasons stated before and agreed upon. Stephen was stumbling his words, stuttering when I asked him if they wanted me to go to the credit union for the payoff, he said they were still working on it. An hour later Stephen said they will call me later?? I came right out and said how shady he was acting is this going to work. Are you Stephen Benet and Michael Mather refusing me based on the fact I do not want to give you more money? They act like its Their Christmas money for them to spend on their family?? Sketchy. He told me there was a Cadillac on the lot he wanted to buy. He acted like this was the one he wanted. I said we have been nothing but honest and straight forward. I directly asked him if this was it??? He was again stuttering, um um um I really can't say we are still working on it. I said it is better to be honest, because coming back here we will have a bad taste in our mouths. I said call me later? Stephen said yes. I said goodbye and Stepen said IT WAS NICE TO MEET YOU!!!!! OMG THAT TOLD ME THEY REFUSED ME FOR NOT GIVING THEM MORE MONEY!! I CHECKED OUR CREDIT WITH CHASE AND WE WERE NOT DENIEDED AND DIDN'T HAVE TO TURN IN MY BMW PLUS 1000 WAS ENOUGH. WE GOT MORE IN A CAR LOAN AND WE CAN GO WHEREVER WE WANT--NOT HARVEY THAT'S FOR SURE!! Sad BE AWARE of car sales men and the finance manager looking for more money when it doesn't add up? They are pocketing the money even Tho it shows on paper. This is their job-they can get away with it. Just be careful at places like Harvey Cadillac-BEVERYLY HILLS OF GR a place where you think you would be safe.... Not necessarily. DO NOT TRUST STEPHEN BENET AND MICHAEL MATHER. OH STUDDERING WAS JUST BECAUSE HE WAS NERVOUS NOT A DEFECT. AS A NURSE I WOULD NEVER JUDGE DISABILITIES, THIS GUY STEPHEN BENET DID NOT HAVE IT HE WAS JUST GUILTY....

I had been car shopping for over 4 months looking for just the right vehicle. Multiple test drives…read moreand dealings with several different dealerships and sales people. I found the perfect vehicle for a good price here at the Sharpe collection. But what made the biggest impact on me was the way this dealership conducted business. I am by no means a car guy. I actually hate buying cars. Basically i have no idea how to navigate my way through the usual "List price, asking price and what the dealer will actually take for the car" game that i don't know where to begin. I also don't like to play dealers against each other. I just want a fair price and then i will decide if i want the car or not. I have plenty of online tools to know what the cars value is. Dealer price, fair market value, etc... But i don't need the added anxiety of the "Dicker game" Like the commercial were the salesman throws in a Michigan football helmet to close the deal. and then immediately puts out a duplicate one after the customer leaves, i don't want to feel "played". I had to the most honest, straight forward experience at the Sharpe Collection with my salesman, Shaun Waid. He set up an appointment with me to test drive the car, showed me all of the information and history on the car without me having to pull it out of him, and gave me a great price on the car without my having to negotiate. This is how I like to buy a car. Shaun even came in on his day off when i was picking up the car to make sure i was taken care of. That was cool! I wish this one price, no hassle sales model was standard across the board. I will surely let people know about my experience with these folks every chance i get. But then again, i guess that's what i'm doing here writing this review! :)

Benjamin DeKruyter business manager went out of his way on a Saturday to help me! Thank you!read more

WOW!! Fox Nissan is great to work with! Excellent sales and service. Glad to do business here very…read moretime.

Not happy with them at all. I drive a 2022 Nissan Rogue. This dealership happened to be really…read moreclose to me when I had an engine malfunction warning pop and they refused to even read the codes on the car. Which forced me to take my Car across town to My Auto Nissan. Luckily they got me in right away and diagnosed the issue quickly. I am 3 hours from home and was in urgent need of help. Definitely would not recommend them to anyone.

Dealership replaced the Cam Phasers on my truck. The part exploded in my engine causing a hole in…read moremy engine and they will not replace the engine! All they did was give me quotes for a new engine! Do not recommend this dealership or their service department

I had to sell my 2018 Ford Focus because I was no longer able to work and make the payments. I had…read morean appointment with CarMax to get an appraisal and had already done an online appraisal. My car mechanically was in excellent condition and only had 24,700 miles on it however, it had been hit twice in my apartment parking lot and needed bodywork done. I stopped by Keller Ford the day before my appointment at CarMax because I thought I needed a Lein letter. While I was there I asked them to appraise my car. The manager offered me approximately$2000 LESS than my payout on my loan and suggested that I pay my deductible to get it fixed and then he would give me $1000 more than my payout. He spoke as though the 3 to 4000$ to fix it would come out of his pocket! The office was empty other than the manager and 2 other employees. The next day I went to CarMax and boy were they busy!!!! My customer specialist was amazing and kept apologizing for taking so much time. Very positive experience. The end result, selling my car at CarMax, paid off my loan to Ford Credit and I had a check for $4889. in hand when I left. If your going to buy and sell cars, be like CarMax!

we were warmly greeted by Shelby when we arrived and everyone was very friendly. our salesman Bill…read moreGavin helped us find the Silverado pickup we were looking for. He spent a lot of time searching and when we picked up out new vehicle he was very helpful going through all the available options the pickup has. the finance person (Keegan) was great at our closing and very knowledgeable about what we needed overall this is a great dealership. Harv and Ann Dumond

My wife and I bought a very nice Honda CRV off of the "Pre Owned" lot. Greg Helder did a great…read morejob, and we were treated every bit as if we just bought a new car. Keegan assisted with the paperwork so the entire transaction was a flawless experience. I would highly recommend them! Thanks guys!!

Never been to this establishment, I own and buy several vehicles. This time we wanted to try a ram…read moretruck. I have owned all models and makes of vehicles. Generally favoring the Chevy / GMC line. We were drawn to this Granit grey ram from the street, unsure if it was new or used until we pulled in and looked it over. All the other dealers we went through that day were closed , but we were ok with that after all we were just looking. As I peeked into the truck a gentleman by the name of Austin greeted me in the lot. He was well spoken and extremely friendly. He asked if we wanted a key to look over the truck and proceeded to get it. He let us check it over we talked some numbers and being close to closing we decided to come back the next day to test drive. The next day we come back to drive it and we get 5 miles down the road and feel in love with this truck. My phone rang and Austin had already been working on our deal. We come back at 430 and they had everything ready to go, all we had to do is sign. Very impressed with all the Graff Staff, every single person we crossed paths with ask how we were doing and if we needed anything. Blake was awesome super friendly very professional, Blake took care of all our finance needs and was very clear on explaining everything. Graff Staff Business owners Please realize and recognize the exceptional professionalism that your staff has. I will defiantly be back in the future and I have already sent two customers to come see your outstanding old school service that is rare to find to see if they feel the same way. VERY EXCEPTIONAL DEALERSHIP,HIGHLY HIGHLY RECOMMENED.

This review is NOT about quality of work…read more I stopped by Graff Jeep in Rockford because they advertise an Express Lane for "quick" service. I thought it would be a nice alternative to traveling south of Grand Rapids for an oil change and tire rotation. Apparently they only do "scheduled" work... and their "quick lane" is usually scheduled at least two days out. I believe they fall short compared to dealerships which have an express lanes that are "first come first serve" and can help you with basic services when you need them.

Came in the other week and got all set with a great car a little bit later. Met and was helped with…read moreMike, Noah, Monte and others too. Everyone and everything was amazing! Above and beyond. I highly recommend.

Local, family owned business. Great selection of inventory - many vehicles under $10,000.read more