Wow, I'm honestly surprised to see some of the bad reviews here! I have recent experience with both Borgman Mazda's sales department and their service department, and have nothing but great things to say. I have a 2010 Mazda 3 with almost 200k miles which has been such an outstanding car for me. When the check engine light came on, I went to two other shops where I was told I needed $3000-$4500 in repairs but for different problems. The whole thing seemed a little fishy to me, but I figured my little car's long distance driving days were over, so I started new car shopping. While I was test driving various cars around town, I decided to get a second opinion on the 2010 from Borgman's service department. They were just terrific. You can call them with questions and a human being will answer you. I could tell from jump they were honest and looking out for my best interests, so I knew no matter what the news was, I could trust them. As it turned out, the problem was a minor fix, saving me from thousands of dollars in unneeded repairs or junking a perfectly fine car. Thank you, Borgman! I decided I would gift the 2010 to my daughter and buy myself a 2026 CX-30. It has everything I ever wanted and I'm just delighted. My salesman, Caleb, made the process fun and effortless. He has the soul of a teacher and really helped me understand my options. He was available and supportive throughout. In fact, everyone I dealt at Borgman from reception to financing to service was friendly, knowledgeable, and focused on customer service. I'm a loyal Borgman customer now! read more

This is a review for Mazda Service. Today I had an appointment at 1:30pm to get a new key. That's it. They texted me at 6pm that it was done. I was making dinner and went to pick up the car as soon as cleanup was done. The hours of the dealership say they close at 8pm. I arrived at the dealership at 7:19pm and was told the service dept closes at 7pm. I was told no one could help me because they all went home. Meanwhile, the service desk manager was sitting at a desk in the next room. I think they thought I wouldn't recognize him. First. Display your hours for all departments correctly and accessibly. Most people don't check more than google or apple maps for hours. Secondly. I had an appointment for 1:30pm. Why was the work not completed until just before closing? Literally a 5 minute job. Thirdly, if you're going to text a customer to notify the work is done, INCLUDE THE HOURS OF OPERATION IN THE TEXT IF THEY ARE DIFFERENT THAN THE DEALERSHIP HOURS. And lastly, I get it if everyone had truly gone home. But that was a lie, the service guy was still there and just said nah I'm clocked out, screw that guy. Like you really couldn't take 30 seconds to just hand me my keys? Time management and customer service 0/10 read more

Refused to put a price quote together in fear they would be undercut by another dealership by $100. Salesman was rude, acted as if I was dumb, and like he could take advantage. Will never return to have service or purchase a car from Borgman. read more

I bought a car from Borgman Mazda back in 2021. They are one of the best car dealerships in Michigan. Jim V. Was super helpful, professional, and the dealership was spotless. Jim continuous to offer assistance if needed. I haven't needed any help due to Mazdas themselves hold up very well over time, 0 issues over 120,000 miles. read more

Borgman Mazda - My Mazda next to a friends Subaru - Car Dealers Near Me - Grandville, Michigan

Bought my vehicle jan 30th. 2026 ON the day I picked up my vehicle Logan informed there would be an additional 500. For a computer chip. For the navigational system. At amazon this same chip was 27.99 I purchased for the navigational system why wasn't this included. read more

Thanks to Logan at Borgman Mazda, I got the exact car I was looking for. He went above and beyond, answering every question and making the process super smooth. read more

I special ordered my CX-70 through Jon Harwood and I'm very happy. Chris Gutowski helped out with my acquisition of tow hooks that nobody else could find. Overall, I'm very pleased. Of course, it's new... read more

Never too impressed with dealer services. I feel service is often rude and employees act as if I'm an inconvenience or have no knowledge of cars and must "trust the experts." I couldn't find the entrance at first and did not receive helpful assistance when I asked someone to direct me. I was annoyed that I had to stand and wait for over 5 minutes while the desk worker was just sorting papers from a previous appointment and not greeting me, even though I was there on time for my appointment. Oil change took a while. Overall, my experience was fine, but I might check out service at other Mazda dealers in the area before circling back. read more

Beware of their despicable, phony vehicle history reports. Get your own Carfax report. purchased a used Mazda with a perfect score Auto check vehicle history report from dealership.started having a lot of issues ,ended up getting a Carfax report showing vehicle was in serious roll over accident. read more

This place is so top tier and super clean, nice waiting area! Very decent prices for an oil change and they even send you a video of what it's looking like underneath your car!! I will go no where else for an oil change! Not long or a wait and the coffee in the waiting area was pleasant!! Highly recommended read more

Great customer service in the service Dept. Brought my Mazda in and they did a thorough job of finding my issues. Brent did a good job of explaining and answered all of my questions before I asked. Thank you. read more

DO NOT COME HERE IF YOU EXPECT TO BE TREATED LIKE A CUSTOMER...THEY TREAT YOU HORRIBLY!! With the economy right now, wouldn't you think that the Car Industry is suffering? Well, my brother needed a car and he decided that he wanted a Mazda. My sister and mother came to this particular dealership because they have done some research and the color that my brother wanted was only offered here at a lower cost. We were told that the car that we wanted was do-able. It would be coming from Ohio with only 3 miles on there. What a great deal right?! My sister even received a phone call confirming the mileage of the car. They came to pick it up and was met by Salesman Jeff. When they came to inspect the car to make sure that it had arrived safely, there were already 100+ miles on there. Of course, they were thinking...what?!! Then Jeff said that they couldn't get the car from Ohio but instead was only able to to get it from Bay City, MI. Why was there confirmation that the car only had 3 miles, but when they came to pick it up, no one said anything. If they didn't check, then we wouldn't have known that they lied to us! Now Jeff is upset because he could tell that we weren't interested in the car after that question, but do you think that he was apologetic in the miscommunication? NO!! He threw back a temper and that made my family reject the purchase. They were treated with such rude comments and gestures that they could easily take there business elsewhere. They had to put some money down as a deposit and they had asked for that back. Jeff goes to get it and THROWS the check back at them. They took the check and just left. My sister immediately calls me afterwards very upset with what just happened. Tells me what happens so I decided to take matters into my own hands and see for myself if everything truly happened the way she told me the story. I called and asked if there was a Jeff there, and immediately, the receptionist told me that they had a new guy named Jeff working there and that he was the only one so possibly that was the person I was needing. Instead, I asked her to transfer me to the Sales Manager Tom. When I had reached Tom, I introduced myself as the sister with very upset family members. He immediately recalled my family. I asked him to tell me what had happened first so I can get both stories before I make any judgements. RIght off the bat, he blamed my sister and mother for what had happened and that Jeff was right. First off, what happened to "the customer is always right"? He did not ONCE apologize for anything, what great business they had. When he was done, I asked him if he truly believes that what he knows was the entire story, and his response "I believe so". I then told him about the "throwing of the check" and he was confused. He didn't know what I was talking about. I then told him that the story he "knows" could possibly be wrong if Jeff left out the important factors. I thanked him for his time and in 10 minutes after my phone call, Jeff had given my sister a call to apologize. NO THANK YOU! Really? It had to be a call from me to inform Tom in order for him to talk to Jeff to give my sister and mom a call back with an apology? They DO NOT KNOW HOW TO DO BUSINESS. It shouldn't have come to that. read more

Poor customer service when it comes to the owners. After we bought our SUV from them we already had issues only one month into our payments. They supposedly said it was a re calibration issue, so basically a software issue. After paying over $200 it still wasn't fixed. Now we have to bring it back again and they left me with no gas the last time. We emailed Matt Borgman and J Borgman and both of them never responded about our issues from the beginning. We had issues before this problem. BUYER BEWARE!!! DO NOT BUY FROM THEM. They don't care about you after you have bought their vehicle off the lot. read more