This location is the best and I had an excellent experience with Raymond, store manager as well as…read morethe delivery team. They were competitively priced, available to answer questions and make recommendations and efficient with set up and delivery. Will be back for mattresses for the rest of the family.

We had an incredibly positive experience with Ray Chua. He was very easy to work with,…read moreknowledgeable and professional. We highly recommend this store.

UNFORTUNATELY STRONG RECOMMENDATION TO STAY AWAY FROM THIS STORE. They can't seem to manage a…read moredelivery of a mattress for my son. They require a delivery fee of $100, but this far have cancelled 3 delivery dates for unknown reasons. We are now over a week past the promised delivery date and still no mattress has arrived. This company will only change their delivery policy if people avoid this store. Unfortunately I have to strongly recommend people to stay away from this store on El Caminor Real in Menlo Park.

HORRIBLE EXPERIENCE WITH DISORGANIZED PEOPLE. I went in, selected the mattress and they said we…read morewill deliver in a 12 days. She then said it could be delivered in the week becuase it was in stock in Fremont at warehouse and it would be delivered by their "Direct Service". 10 days later, Thursday, no mattress. I called Menlo Park and had to leave a recording. I got a call back saying she was on vacation last week and was addressing the issue now. She called back and said could they deliver on Saturday. On Friday She called back and said I would have to cancel the order and reorder so they could ship by regular service. She also indicated they could not find the mattress in stock and would call me when located so it could be purchased on a new order for Saturday delivery. I told her to cancel the order as I could go many other places and get it sooner without all the confusion and hassle. Saturday rolls around and the mattress shows up. Monday Mattress Firm calls me and threatens me with credit reporting that I did not pay for the mattress because they already refunded me the money on my credit card. They are a never ending nightmare of confusing disorganization.

Duxiana and it's Palo Alto store continue to be a huge source of frustration for us. We purchased…read moreand paid for two sets of mattresses in late August. Delivery took forever supposedly due to warehouse issues in LA and then to find an available delivery service. When delivery did occur in late December the order was incomplete and remains incomplete to this day. Getting any kind of assistance is impossible. No one is ever at the store when it's suppose to be open. Saturday hours are until 5:00 pm, I went there today at 2:30 pm and they're closed. This isn't the first time no one is at the store during published hours. We've also written multiple emails, left voicemails and no one ever gets back to us. I am missing multiple sets of pillows and legs for both beds. Our sleeping experience thus far sucks. I would strongly recommend staying away from the company . They took an upfront payment, failed to deliver a complete order and have zero interest in communicating or addressing my satisfaction. Worst customer experience and company ever!!

I purchased a Dux Bed years over ten years ago and along with experiencing a great bed, I've…read moreexperienced a company that should be a model for great service, here is why: 1. Three years ago, I began noticing a shifting in the bed springs that are part of a pad that rests above the box spring. Needless to say, I was unhappy with what looked like a design flaw but my wife told me she would take care of it given my state of mind. She returned with a complete set of springs and said there was a recall. The fix was a simple inclusion of velcro straps - the recall was probably not cheap and perhaps not needed but Dux gets huge points for this proactive move. I was surprised when she said that the sales person at the store saw to it that we got our replacements without hassle and as soon as possible. I wondered, who are these people....anyway I never forgot the gesture and that leads us to number 2. 2. Last week I passed by the Dux store (by the way, locals should like the idea of having a place to go that has been open continuously through three Silicon Valley boom/bust cycles) and thought I would go into the store and see how the folks at the store would respond to some sleep problems I've had since a rotator-cuff surgery last year and years of sciatic (from piriformis muscle thankfully) The fellow at the store was fantastic in describing how the bed can be customized to deal with the nuances of my age-related sleep problems (that was the point we both connected with.) It didn't stop there, even though he couldn't find our original invoices, he remembered his interaction three years ago with my wife and worked out a solution that cost me much much less than the alternatives, First let me say, Thank you Michael, if all the sales people in the Dux company are like you, then they know how to hire the right people. Second, I work on the Stanford Cancer Survivorship project and one of the key areas of helping with survivorship is a concept called Sleep Hygiene (the quality of sleep,) the project taught me that we should all care about the quality of sleep and that the health repercussions of bad sleep pays for investing in a good bed. Third, it pays to be nice, even though I was a bit testy, Michael was going to help with the springs, when he remembered my wife(and how nice she was) and said he would pick it up on his ride home - he even called me on his day off - Nice work Michael - I really appreciate it. And yes. I would recommend this bed and the Dux Company again! Oh and I really really slept better. I am very happy, forget the MRI.

My daughter, a successful attorney, entered the store and was immediately ushered out (actually…read morebum-rushed) out of the shop. Just minutes later, my son-in-law was warmly welcomed in and informed about the products. H-m-m-m.

Went in to see what all the hype was about. I guess the quality must be good for a $20000…read moremattress. I could get a new mattress every year for 10 years and still have change in my pocket. Value? Nah. The service, well, there might as well have not been anyone in the store. Service was non existent. The person couldn't be bothered to get up from the desk to answer questions or show us anything. Not that we would buy one of those mattresses when we could get a car instead.

Great experience start to finish! Kevin is great, makes the…read moreexperience fun, easy and obviously works with the best of the best in regards to products. He succinctly provided all the information we needed to make a rather large purchase on our first visit. He personally came and installed the couch (we were worried about it being able to get into our home/space and he assured us it would work... it DID!). Our American Leather sleeper couch is beautiful and SO COMFORTABLE!! Really worth the extra money. Thank you Kevin.

Amazing service and quality products from Kevin and the team. I Support local and will be a return…read moreclient for years to come.

Christopher was very knowledgeable and helpful for my visit. He made it very convenient to buy a…read morenew mattress.

Better costumer service. I still can't sleep on the mattress. The mattress was a lot harder than at…read morethe store. Was given a topper in order to remedy the problem. The topper was folded by the people who delivered it. The lump on the center is awful. See below.

BUYER BEWARE!! sure…read morecustomer service here is great in store, thats the face of the brand. i would advise you all not to buy from this company due to the lack of availability of their customer service through phone and email, specifically an "Advanced Consumer Engagement Specialist" who goes by the name Marty. please record all phone correspondence with this company as they do not own up to what was spoken verbally on the phone. the bases are final sale, (almost everything is final sale, except the mattresses). this was my first time buying anything from this brand. and i will not be buying from them again. i would like to spread the word to everyone here. ill even continue to bad mouth them so i can spread awareness lol TLDR: i got delivered the incorrect base. the whole white glove delivery experience was a complete NIGHTMARE. was able to reach out to this fella named Marty thru phone and email, explained my dissatisfaction of my experience, and on the phone call i was told i was going to get compensation in forms of store credit or an option to get a check/ payment in X amount. followed up thru email and got a whole run around just to tell me that they won't be authorizing compensation. what makes me the most angry is that what was explained to me on the phone was a complete lie and just bullshit to "shut the customer up". RECORD YOUR PHONE CALLS! if you would like to know what happened in my specific encounter, feel free to message me. i can show you the extensive email correspondence and time stamps.

Finally bought a Tempur-Pedic mattress + pillow. Sales Asscotae Jerardo was super friendly and…read moreanswered all our questions. Definitely a big investment but was at ease with their service. Other guy Kevin was super helpful over the phone when I had follow up questions too. Highly recommend checking this store out.