Mike came out to our house within an hour of our phone call to him. He took apart our outdoor air conditioning unit, under the hot July sun 'and immediately diagnose the problem. He shared with us, while the unit was opened, what the problem was. He promptly preformed the repair on the unit with new parts from the stock on his service truck. Mike was very concise with his explainments to us, as well as being very fair with his repair costs. It was refreshing not to have a technician turn into a long winded sales/maintance program person. Mike was very patient and professional with us. We would have them back in a heart beat ! read more

had a very frustrating experience with this company. On the first appointment, the technician never showed up. On the second attempt, they arrived 2 hours late and the third day the showed 3-hour s later after the service window I was given . When the technician finally came, he looked at my washer, ran a cycle, and told me nothing was wrong--even though I clearly explained that it wasn't draining properly. The very next morning, I ran a load of laundry and had the exact same issue: the water still wouldn't drain. I called them again and was given another window of 11:00 AM to 2:00 PM, but once again, they didn't show up until 6:00 PM. When the technician arrived, I asked about an error code I had found. His response was dismissive--he said he works on many machines and doesn't know all the error codes. In my experience, a trained technician can usually diagnose issues within minutes. At one point, he even showed me that he was using ChatGPT on his phone as part of his "diagnostic test," which was honestly concerning. He then quoted me $500 for the repair. I laughed and asked him to leave. Later, a manager called to confirm the same $500 flat rate but refused to break down the cost. I had already researched the part myself--it costs around $50-$80, which means they were charging over $400 in labor for what should be a relatively quick fix. Overall, this felt like unprofessional, untrained service. I would not recommend this company. read more

this company should be called unreliable appliances, heating and air . DENZEL came to the house, took the $100, messed with the refrigerator and said he fixed the issue which he did not. We called the company and they said that Denzel said he never did any work at the house and that we refused the service. That is not true. He messed with the refrigerator, said he fixed the problem and then subsequently immediately asked my husband to leave him a review and pulled out the QR code. My husband left my rear review assuming everything was fixed and it was not! The refrigerator was leaking within 15 minutes. We immediately called back and have gotten ghosted ever since. read more

Over phone was I was told it would be $99.00 to come out. He took off the panel, said our issue was built up ice, removed it and then charged us $350.00.... Don't use the online phone number, it's a scam.... Took him less than an hour. If you call this number ask what company they are sending, call them directly to find out fee.... 1 (866) 852-0914 read more

Very unreliable which is ironic due to their name. Technicians dont speak proper English or have valid credentials. Had an appointment canceled last min due to some ridiculous excuse. Would definitely not recommend this company read more

This company is absolutely inept and are extremely unprofessional! I placed a call on 7/14 about a GE refrigerator that stopped blowing cold air. They sent a technician who confirmed the issue was a faulty damper and charged me their service fee ($99.85). He was only there for 5 minutes. The technician never sent me a receipt nor did he call me back about getting a replacement unit. I had to call back to dispatch and was texted from another number that the unit had been discontinued and the same technician was going to return and fix the unit today 7/15. Fast forward and I was texted again that the technician had to "fill in for someone else down south and could they reschedule me for tomorrow 7/16". Meanwhile, my food is spoiling. I decided to request a refund and use a company who would actually send a repairman today. Absolutely ridiculous they treat customers so poorly! I'm hoping other people don't get scammed by this company who have no custer service experience at all! read more

Big scam, stay away. don't use Mike. 1. I hired him because my AC compressor was making a noise, Mike came did a quick check said it's the fan motor that's making the noise and recommended for replacement. After the motor was replaced, the noise was still there. Then Mike said having the noise is completely normal. I was so shocked. If it's normal, why did you recommend me to replace the fan motor. 2. Not only didn't he fix the noise, he broke my AC completely. After the motor was replaced, my AC stopped working. I asked him to fix the AC but he refused to. It's like you bring your car to a shop to fix water pump, but end up paying for a new radiator, and your car doesn't start. 3. He refused to fix my AC and demanded for payment, which i refused to pay. He started to threat me and called the police. What a waste of time and public resources. 4. At the end, to show my respect to the elderly, because he said he is 67 yrs old, i paid him. I told him to stop doing what he did to me to other customers. Now, If you are looking for a good technician for your appliance repair, find someone more reliable. Mike is not the one. read more

They came out to look at dryer. They said they would be back in 2 days. Never showed up and never called. next appointment.....show up 4 hrs late. I so upset about this i am NOT writting any more. DO NOT USE THESE PEOPLE!!!! read more

My Samsung oven door had fallen off on one side. I called Reliable and booked a service person. I was told for hi. To come out was $100 and it would be taken off if the work is done. He got here and was done in less than 10 minutes. He then charged me $200. No parts were used. So I asked him. Even with the service fee taken off its still $200 and hour? He said yes and the dispat her told me yes. So know there are other people to do this work that will not charge you $200 per hour!!!! I would not recommend them. read more

I'm mad at myself for not reading the reviews carefully before I booked our appointment. Many match our experience. Gas oven not lighting. Technician spends 15 mins diagnosing a broken igniter, offers the following quotes: - New igniter - $115 (after he left, I ordered a new one from the manufacturer for $55) - Projected labor- 30 mins total (per the tech) - Project cost - $495 *quick math... that would have been $380 for 30 minutes of labor, aka: $760/hour, aka: $1.5 million/year annualized.* Chew on that for a minute. I'm sure the $95 visits add up to some nice revenue -- even with people (like us) not proceeding due to inflated quotes. Seems like a risky business model to me. There is a lot to be said for building a loyal customer base- especially for things like broken appliances, which happen all the time. In any case, for anyone considering this business, I would strongly recommend reading the reviews (good and bad) with a critical eye. read more

We called today regarding a gas dryer that needed attention, About an hour and a half later a service technician named Max arrived and immediately began to evaluate the problem. In short order he diagnosed the problem quickly repaired the issue. We were impressed with his pleasant manner and his explanation of the problem and the resolution. It is technicians like Max that would make us call Reliable Service for future repairs. Thank you. Frank read more

Mike has helped us with air-conditioning, washer and dryer and refrigerator over the last 12 years. He is the most knowledgeable and fair. He always looks for most economical and thorough fix. I will always call Mike! He feels like family to us! read more

This is the worst service I've ever experienced. They give you one name, but someone else shows up and makes the situation worse. When you call to complain, they repeat the same pattern promise a supervisor, but a different person answers and nothing gets fixed. They offered a refund and failed to follow through. Two weeks later, my appliance is still broken. read more

Worst service ever! We bought a dryer a year and a half ago. It stopped working. My husband called and the guy said it would be 120.00 to come out and look at it. We only bought it for 150.00. So my husband just called and the guy answered and my husband said, Hi! You had told me that you would come out to fix our dryer for 120.00 and the guy said, No! I told you that I would come to your house for a 120.00. And he said thank you for calling after he yelled at my husband! And hung up on him! Talk about horrible service and horrible appliances! Please run if you plan on using this company! Nothing but a scam and they lie about everything! read more

I needed a repair for my oven. I reached one company with the same name, but they weren't local and customer service wasn't great. I tried a local 909 number and this time I reached the local servicer. Mike was available within a couple of hours and was able to repair the oven the same day. He was quick, did not waste time and was reasonably priced. I would definitely recommend. Make sure you ask where they are based. If they service all over, they are not the same company. Great job Mike! I appreciate your honesty and your time. read more

Although I was happy with the prompt service for a same day appointment for our washer and refrigerator, I felt that there wasn't much investigative work. For our ice maker, he stuck a flashlight around the freezer and refrigerator and just recommended a whole new ice maker. He didn't even pull the fridge out. There didn't seem to be much troubleshooting. For our washer he recommended a new transmission. I asked him how he knew that was the issue and he said "you can just hear it." I'm not buying it. It could have been the motor coupler which would have required a little more investigative work. For the cost to replace the transmission on the washer, I can get a brand new machine. Time for a second opinion. It probably also doesn't help that we were the last call of the day and the tech probably just wanted to go home. read more

What can you improve? Customer service 1st. Yes 99.95 to come look at a dryer blowing no hot air, he walks in garage turns on dryer and said 350.00 to fix! Did take back panel off to see if there's a reset button or anything. So I proceeded to asked so are you deducting 99.95 he said that was already applied! 3 month warranty ! (Only 3 month)?? Above all else this guy seemed very arrogant and annoyed because I declined any further work. I would inform any other consumer BEWARE! read more

Refrigerator was leaking water. Found the leak coming from supply valve to ice maker. Called for repair at around 5pm. Tech "Eugene" came out around 9pm. He ordered the part, came back to fix next day 1pm. Fair price. No more leak. read more

I called Reliable and asked when they could come out. They came out the next morning, which was fantastic as I couldn't function without my love seat recliner being fixed. My only place to sit. He came out that next morning and fixed it right away. Very efficient and kind person. He can fix things other than appliances which was good to find out as I will definitely use him for many more things!! Great service !! read more

Set up a visit to service Bertazzoni range. First phone call mentioned $125 cost for visit, then will apply $ to any service. When technician arrived, he said it was $200 for visit, and I can expect $400 to fix the burner. Turns out he could clean it and resolve the issue in 10 min.. Still, I'm pissed I had to pay $200. Plus the technician wasn't at all friendly. read more

Needed help with my built in refrigerator after another company no showed and left me hanging. Called Mike at 6:00 on a Friday night. He was awesome and came right over. When he arrived, he was professional, had everything he needed, and knew exactly how to remove the built in fridge from the wall cabinet. The work was done quickly and professionally. He charged what he originally said he would charge which was fair. I recommend Mike and he was great to work with. read more

NEVER use this company. We requested them to come out on 3/11 to add a conversion from propane to natural gas on dryer. The worker Eric, showed up, thought he was fixing the stove, and after I corrected him and informed him it was the dryer he told me "it needs to be converted from propane to gas " I said "yes, that is why you are here" 'Eric' told me that he didn't have the part and that he would follow up with me the following Tuesday or Thursday (3/17 or 3/19) - however he would need a deposit. He charged my credit card $200 (for half of the service). We heard nothing for an entire week. We called the office twice (they said that they would page the tech). Never heard back. Called today requested to speak with a supervisor. Eric called me back saying that he "would have the part for the STOVE MAYBE next Tuesday (3/24) " It was NEVER THE STOVE. I told him I did not feel comfortable and wanted to terminate service. They are only refunding me 50% of a service/part that never was complete or received. Never got a supervisor on the phone EVER. The irony is that Eric apologized for 'not getting back to you this week' and when i called the office back to request a refund, the person that answered the phone told me "Eric just told me he called you multiple times this week" - - - this was immediately after i had just hung up the phone with Eric and he apologized for "never calling us back. We are out $200 for a service we never received. read more

Like others I too got swindled of $100-our appliance is 30 yrs old so when I called for an appointment I inquired if they carried parts for my particular brand, appliance and situation. I was told they do. When Robert arrived, he said it was normal for an oven to be 25 degrees off and no repair was needed. We also needed clips to hold the thermostat in place in the oven and he said clips are not needed and proceeded to stick the thermostat into the holes where the clips went. New hinges were also needed for the oven door and Robert said they do not carry the parts and he would get back to us within a day or two after he did the research on the internet. When I mentioned that I was told that they carry the parts on the truck he said they don't know- they just answer the phones. We still have not heard from him. He did not do any real investigating with all that we wanted him to repair in the oven-he mainly stood at the counter and talked his way through it quoting some unrealistic amount of money if we wanted to replace the thermostat in the oven. Unfortuneately we also got scammed as so many others with this company. One star is really too high a rating! read more

Mike accepted our call and calmed us down in moments. We are new home owners and our gas stove was malfunctioning. He paid a visit the following day and gave us his recommendation to replace the cooktop. Now look at this beauty! We highly recommend Reliable Appliances Heating and Air. We'll see Mike again soon, for work on our dryer vent! read more

Reliable Appliances,Heating and Air - New cooktop installation completed by Mike! - Appliances & Repair Near Me - Norco, California

Technician showed up within the arrival window and quickly diagnosed the problem. He explained the parts he needed for the heater and gave us the price. Cost seemed reasonable to us. He immediately bought the parts and had the heater running within the next two hours. He was thorough and neat. We would recommend to anyone. read more

Horrible service and robbed me of $100. Elliot came in, I introduced myself and then he did. I showed him the washer explained what the problem was and he didn't say anything else but pointed where I needed to initial the $100 fee to pay for coming out. I did. He looked at the washer ( LG ) turned it on, did nothing else but write some numbers down and told me it would be $799 to fix it. I wanted to take a picture to send to my husband and he wouldn't let me. He demanded the payment and I said that's it?! He said I needed a new motor. He was in my house for 5 min. I felt so uncomfortable and wish my husband was home. We called asking for a refund and they said they would refund us, they still haven't and that's calling twice to some guy named Mike. Later the code came up on the washer I googled it ordered the part on amazon. I fixed it the next day with my husbands help and it only cost is $18!!! No stars, but you know the rules! They are scammers and he acted like he didn't know English and tried to talk with his Russian or what ever accent. read more

The guy came in was very rude pushed a button said it need it a 600.00 part left wanted his money couldn't understand him looked on his phone utube to see what's wrong I could of done please don't go with this company all they want is your money read more

If you need an appliance repair or electrical repair, please I don't recommend this business. They over charge their customers, and will have a automatic service fee of over $100 just for them to come over. And even when you decide to use them, they over charge. They charged me $125 for changing a switch, plus another $250 just to change the garbage disposal not to mention the service fee of $125 is added. That's a rip off!!!! I could of change the GFCI outlet myself!! I didn't even noticed u til they invoiced me! read more

I've been getting great service from Mike at Reliable Appliances for 20 years. Once again today he helped me out installing a new garbage disposal. Great response time: I called him yesterday, set the appointment for today and he completed the installation within an hour after getting here. In the past, he has installed or repaired microwave oven, fridge icemaker, dishwasher and more over the years, and have always gotten quality work at a good price. I highly recommend Reliable Appliances. read more

I have been using Mike from Reliable Appliances for over 25 years. He has fixed different appliances ( dryer, washer, dishwasher and refrigerator) over the years in my household. Always extremely honest if my appliance was not worth fixing! He has always been very honest, reliable and extremely fair. I highly recommended him to many of my friends and family member over the years. All of them were extremely satisfied with Mike's service! read more

I have used this company for 30 years and they have Ben knowledgeable, honest and courteous in the half a dozen times that he has been here. I mistakenly called the San Diego prefix and was attempted to be brought in a work up scam. Please make sure it is the local company. read more

Mike is always helpful and timely. Most important he is honest and reliable. I value that I can rely on him for help when needed. Be sure that when you look at reviews you know that there can be other outside area businesses with same name. This Mike is local- be sure you have the number 951-278-9078. Mike is an honest man and not tall, nor Russian- he is a Mexican-American. Be sure to use the right company! read more

MIKE came out to fix my refrigerator because he kept running. He wanted his $360 before he did the work so I wrote him a check which I was very hesitant to do but needed the fridge raider to be fixed. He only vacuumed the coils in the back for $360. I don't believe vacuuming. The coils is worth $360. read more

I have used this company a few times . Depends on who you get , you may have success . On the other hand 1 of the repair persons is really bad . Twice I have had him and twice repairs are higher than just purchasing new appliance . Not cool . Removing a cover and within 2 minutes diagnose issue is iffy . Will never use them again . I believe the one person just does it for the $120 Harte fee read more

These people are not reliable. They have low quality people working for them, and they do not stand behind their word or their work. Don't use them. read more

We have known Mike for the last 20+ years. For my entire family, Mike is our go-to person whenever something breaks and needs repair. He is always on time, professional, and his workmanship is second to none. During the early morning hours of Thursday last week, our A/C unit started having serious problems. It is something we have been dreading due to the age of the A/C unit. We called one of the larger HVAC companies, who came out and informed us they don't repair older A/C models and that we would need brand new Heater and A/C units. For a new system, they quoted us somewhere North of $16,000. We immediately called Mike to see if he could fix our A/C unit. On Friday morning, Mike arrived right on time to give us an estimate. He diagnosed the problem as an old motor and some other problems that could have lead to a house fire. We had a suspicion the motor was bad because it was doing the exact same thing our bathroom fan motors did before they started smoking. We asked Mike how long it would take to get the replacement parts. He said he had everything needed in his truck to fix the problems and that there was no need to buy a brand new unit. We then asked Mike how long it would take to fix everything and he said it would only be an hour or two. Our A/C unit is now working as if it was a brand new unit, but at a fraction of what we were quoted for an actual brand new unit. We could not be happier with Mike, his workmanship, and his honesty. We are glad to know him. read more

Reliable Appliances,Heating and Air - One of the other issues. Our old A/C electrical box that had melted. - Appliances & Repair Near Me - Norco, California

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6/25/2024: Mike came out to repair our oven, which would not heat. He fixed it quickly, with parts he had with him on his truck. We have had Mike in the past for other appliances and found him to be very honest and fair. Please be sure you know that this is Mike from Reliable Appliances, Heating and Air, located in Norco CA with a phone number on the invoice and business card of 951-278-9078. Some other company with a similar name, located in San Diego County, has been less than satisfactory (I'm being kind here) and unfortunately some of the reviews are negative and are NOT applicable to this "RELIABLE" ... and yes, be sure to check. If you don't get a business card with the full name and location, you're not getting the real Reliable Appliances, Heating and Air. Good appliance guys are hard to find. Make sure before you review a service, you ensure another company with the same name in a different county (and yes it can happen often) is who you got and not this Mike from Reliable Appliances , Heating and Air. read more

We have used Mike for years because we respect his reliability, honesty and professionalism. He let's us know when something may be on it's last leg and when it's not worth the repair and/or may no longer be safe to use. He has extended the life of multiple appliances in our home! read more

Called for water heater and dryer, technician had a bad attitude, asked for the old parts several times and would not leave them. Terrible customer service, Said we needed to replace heater for over $1500 and charged $375 to replace bearings in dryer. Price seemed high but needed dryer fixed asap, could not afford price to replace heater. Will not be using their services or recommending to anyone else again. read more

I have used Mike for a few years He is always professional , honest, and fair. Highly recommend read more