I have NOT been disappointed in this Dealership!! The deal for my new Hyundai Sante Fe was right on and better according to True Car. The service has been above and beyond. They go the extra to please. Sorry that another post feels they got a bad deal because I have had only a great experience. read more

02/26/15 Upgraded to three stars as the Sales Manager voided the sale and refunded our down payment. The issue has been resolved to my satisfaction. read more

Excellent! Service reps. listen to your needs and find a way to make it happen. I rolled in and sprang a couple of surprises on my scheduled appointment to add new brakes and oil change. Hit the easy button. Nice job guys! read more

Definitely not the place to go if you're looking to get your car serviced. I have been without a car since August 2017 because they are refusing to honor my Hyundai warranty. My car is 2 years old and has 22,000 miles on it, yet they are refusing to work on it. I have never seen so much unprofessionalism and poor customer service all in one place. Way to go, Reliable Hyundai! You have completely ruined Hyundai's name in my book. read more

Fast and friendly service with a smile. The oil chang on my 2017 Sonata was done in a timely manner. The experience was great. I will return for future maintainence. read more

We've bought our last two vehicles through this dealership and had great service both times. This was an easy process and we did not have to negotiate for hours to get a fair price. The first vehicle we bought our salesman was Ty ( who is no longer at the dealership) and the last time the salesman was Zach. Both men were knowledgable, pleasant and not pushy. Because of the experience we had, I'm sure we will return in the future. Keep up the good work. read more

I purchased a brand new Hyundai in 2003, I don't get out much and i kept my oil changes up and basic maintenance up to date but my timing belt broke at 85K miles. Hyundai corporation has a 100,000 warranty on the car but since I've had the car more than 10 years the warranty doesn't cover it. And when the belt busted it did major damage to valves, i then found out most cars use timing chains not belts and in an attempt to save the company money it decided to use the belts. So I'm stuck without a car and i'm getting ready to junk it because they would take the trade in?? Wow Hyundai thanks a lot!! Jamie Thompson read more

If I could give negative stars, I would. I had a new transmission put in under warranty on my 2012 Genesis in late September and got it back around the 12th of October. That went very well, actually. The service loaner was a new Mazda 3, and although it was small, it was great. Upon getting my car back, the service tech Brandon Dugan admitted that there was some RPM fluctuation upon shifting, but it should smooth out after driving a little bit as the computer learns the shift points. It failed to smooth out by the next day, and I even noticed there was a noise on downshifts from 5th to 4th gear. I called up my service advisor, and he agreed to meet up the next Monday to hear it. Upon meeting, he witnessed and admitted to both issues, and we agreed to call on Wednesday to see what his supervisor suggested. I called as instructed, and he hadn't spoken to his manager yet because they were very busy, but he was very quick to sweep me under the rug saying things like "it'll be very hard to find out where that noise is coming from, and I cannot guarantee that your car is going to shift perfect 100% of the time." Problem is: it's a new transmission. It should be as near to perfect as humanly possible. Having that noise on downshifts and the RPM fluctuation every time I drive it is unacceptable. He said his manager would call me back by the end of the day, yet I never received a call. I waited about a week before sending a letter articulating my issues to the GM of the dealership. That letter fell on deaf ears, so I went to corporate. I worked with a rep out of California with Hyundai by the name of Walisha. She attempted to set up a service appointment with the dealership 4 separate times over the course of 5 weeks by calling in and talking to a service advisor, to which she was told they would absolutely reach out to me. They never did. Finally, she tried emailing the GM directly as a last resort. It failed as well. She then transferred my claim to a rep out of their regional corporate office in Texas by the name of Joanna. She was able to finally get them to schedule a service appointment in about 4 business days. I dropped off my car on Tuesday, December 20th, and they were going to have a tech from corporate come out to test my car the next day. Fast forward to Friday, January 6th. I called at 2pm because, after 2 and a half weeks, I had heard NOTHING about my car. Brandon was of course busy, so I was told he would call me back to give me an update. As usual, he didn't. Here we sit on Wednesday, January 11th, and I took time out of my day to personally go up there to see what the status of my car was. I talked to Sara, the director of customer relations, where I was told that my car had cleared their tests and "nothing was found wrong" and that I would have to take it up with the dealership that I purchased the car through. So, they had my car for 3 weeks after testing it only to tell me there was "nothing that they could find wrong". How long would they have had it if I hadn't physically gone up there to inquire about it? Sara was very nice, but there was nothing they could do. Not only that, but they couldn't even produce a service ticket because "a rep from their dealership didn't perform the service, a corporate tech did". I was presented a ridiculous piece of paper that only had my year, make and model as well as a half cut off screen grab of the tech's software that showed some shift points. Even if it was something the average customer could read, it still didn't show many data points such as speeds, gears, etc. There was no dates, mileage in and out, service tech names, etc. I drove my car for a couple hours, and wouldn't you know it, there is still an intermittent issue with RPM fluctuation on shifts in the higher gears. At this point, I talked to my rep at corporate out of Texas, and she stated that she talked to the regional service director. She said that he claims "an RPM fluctuation is normal". Yeah...no. I have never owned a car that had an RPM spike during shifts that was "normal". All she said she could do was give me info to the Better Business Bureau as if that pay-for-ratings scam outfit could actually do something. I requested that she do her best to get me a real service document from the dealership, but she said that it would have to be from the dealership itself, so we're back to square one since they don't have anything on file since apparently "they can't produce a service document since one of their techs didn't service the car". The service department of this dealership is a total joke. I wouldn't purchase a car from them if they paid me to. read more

DO YOURSELF A FAVOR AND BRING A VOICE RECORDER WHEN U TALK TO A SALESMAN. The sales are handled by low level personnel that are not very knowledgeable and would promise you anything in order to get you to buy. Ended up paying for stuff that were supposed to be free such as Oil changes and maintenance read more

We bought a 2012 Hyundai Elantra touring back in Sept 2012. In March 2013, the odometer cluster (the lights that show the mileage) was going out. I was in this dealership 3 times in a course of 4 months talking to Brandon Dugan, our service rep, before they finally changed the cluster. I was told that due to them having to replace this equipment, they will be resetting the mileage back to zero (since obviously it is illegal to have the correct mileage set on the new odometer) & put a sticker on the door showing the previous mileage. We had a oil changes done after this with places that report to Carfax. According to Carfax, it looks like we rolled the mileage back. Fast forward to June 2014, had white smoke that came out of the air vents as I was going down the interstate. Had the car towed to Reliable Hyundai, was our service rep. They looked over the car that day & came back that nothing was wrong. I also stated that the replaced odometer cluster was starting to go out again. Brandon said that they could not see anything wrong with it. After after 2 more attempts to try to get them to replace the cluster again, I called corporate out in California. They suggested I go to Fletcher Hyundai out in Joplin. I set up an appointment & took my car out there. They found the plastic coating on a wire behind the radio that melted, causing the white smoke. They also put in a request to replace the cluster, but would have to keep my car for 2 weeks to have the part mailed out to California to have the correct mileage put on it (wait, I thought this was illegal according to Reliable). Fletcher Hyundai was amazing at getting our issues resolved. We had the odometer cluster replaced 2 more times, the last time being a totally new odometer cluster since they put out a recall on the old cluster. Since all this has started, and the multiple places I have had the oil changed, the mileage is off from Carfax. . Because of this discrepancy that Reliable Hyundai did, the value of my car is about half of what it should be. We are now having to jump through hoops with the DMV along with all the other places that reported the mileage to get the service records on my car. I just spoke with Reliable Hyundai about getting these records, they stated that they have nothing for March 2013-Sept 2014. First off, DO NOT buy a car from them. I totally believe that my car is a lemon. Secondly, DO NOT have your car serviced here. Thirdly, if by chance you do have your vehicle serviced at Reliable, DO NOT deal with Brandon Dugan. He is a liar & will try smooth things over by saying there is either no problem at all or the the problem will fix it self. read more

James Wright helped me with buying a car. Very nice, helpful, and knowledgeable. I would recommend him to anyone!

Called for appointment for Brakes. Was told appointment for two days and would send a email confirmation that never happened. Asked for price and was told $285.00 for 4 wheels and turning the disc. The lady had to asked other question so many times that it took 17 minutes on the phone. OF COURSE when I got to the service dept the first thing one of the reps said that I was in the wrong lane. After several questions I asked to confirm the price and they looked funny when I told them what I was quoted. I asked to speak to service manager as I had drove 30 miles one way. He said that I COULD NOT HAVE BEEN TOLD THAT PRICE, and his "girls" were trained better than that and I was wrong. I said "OK I must be lying" and decided to leave. This Manager called me by name, followed me and reinterated that I could not have benn told that price. I said " why are you following me to tell me the same thing. He said he just wanted me to know that his staff was well trained. I said "yeah ok I must be lying" and left. Very unprofessional manager who seemed more concerned to defend his department than question if there was a mistake. He never took the time to ask his "girls" if that was said and automatically assumed I was in error. read more