I originally called Reliance for a second estimate. They came in a little lower and they're local, so I went with them. All I can say I was impressed with their entire operation, top to bottom, beginning to end. I won't bother going to go into details. They were great! If you need anything regarding HVAC, call Reliance. If you don't, you've been in the sun too long. read more

I have used Reliance multiple times over several years. We have investment properties, in which we've used Reliance to repair or install new A/C units. They have always exceeded our expectations as far as workmanship and customer service. At one point, Dalen was up in our attic repairing an a/c unit, and he noticed our central vacuum was disconnected, and he fixed that! These people couldn't be nicer, including the office staff. This morning we called Dalen, an a/c unit wasn't working, and within 2 hours, someone was out and our unit was repaired. They never overcharge, or replace anything that can be repaired. I highly recommend this company. read more

Reliance Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

These guys offer outstanding service and reliability! We had a variable speed Trane dual stage AC heat unit put on our roof it performs perfectly and hats off to the owner and his entire staff!! Greg & Trudy read more

These guys did a great job on my Condo. They replaced my AC and air handler. Gave me a good quote, showed up when the said and installed everything just like they said. Thank you Daniel and company! read more

What an awesome experience! Called me to tell me they were on their way. Had a super nice service guy! He explained everything to me and actually showed me pictures of the problems. I was shocked at how reasonable they were and how professional. I had 2 different friends recommend companies to me and after checking their reviews I picked Reliance. So glad I did!! read more

As usual it's either the dead of winter or the dead of summer when your HVAC unit stops working. After checking out reviews I called reliance and to my surprise they answered the phone right away and we're extremely pleasant. The receptionist took my information and said that she would do her best to get in contact with somebody that could get me taken care of right away but she would call me back as soon as she knew for sure. Literally within two or three minutes she called back to tell me that she could have someone out within a couple of hours, mind you it was already after 4 PM when I called them. When the technicians were on their way they sent me a text with not only the information about them but a picture, this is something I've never seen before and it was much appreciated. When they got here they put shoe covers on before they came in the house and then went to work assessing the problem. Both of them were extremely knowledgeable and pleasant to deal with and even though it was clearly past closing time neither one of them in anyway whatsoever acted as though they were in a hurry to get out of my house, very professional. Not only did they find the problem but fortunately had a replacement part on the truck so I was able to get up and running right away. Very pleased with my experience with these guys, I will definitely call them in the future for any HVAC needs a have. read more

When I bought the AC/ Furnace package from Reliance, the salesman Mr Darius said a lot of things. It has been more than 2 years, nobody has come to check the system. Was promised a furnace filter as well as a humidifier filter every year. Never got one. Today the furnace stopped working, I asked for a repair appointment. Was promised between 3PM and 5PM. I work nights so sleep in the afternoon. Am waiting and at 4.35 the company calls saying the people coming to fix have been delayed. Is that the kind of service you would expect paying their high prices? I would never recommend them to anyone. Javed Syed read more

These guys are great. I lease a townhome that has had AC issues since i moved in and Sean, Nicole and the entire team have been great in working around my travel schedule to get work completed. Highly recommend Reliance ! read more

A few months ago we purchased an older home that we knew had many issues including Heating/AC. I had 3 inspections and quotes for repairs. Reliance Heating & A/C also gave me mutiple options on what I could do and the positives and negatives. Their pricing was very competitive and our rep Daniel Grimm and his team did a superb job explaining everything they were going to do. They even left the areas cleaner than they were. I highly recommend that you at least give Reliance Heating & A/C the opportunity to earn your business. You won't be disappointed by their professionalism. read more

I called these folks this morning to see if they could help me? They don't handle the type AC system I have, but that didn't stop them from getting me a name of someone that could. They didn't need to be so accommodating, but were! In my book if you need someone, these folks should be at the top of your contact list. Thank you from the bottom of my heart! read more

Moving to the Valley leaves you a bit nervous when looking for repairman. Fortunately we found Dalen at Reliance. They came out and gave us a fast estimate and ultimately installed a new AC unit without forcing us to get more than we needed. It looks like they have a great business going and I would recommend him to a friend and use them again. read more

Great job today by Daniel Grimm. 108 degrees in Scottsdale and the AC went out. My condo only has one AC unit, my tenant has health issues and her daughter is 8+ months pregnant. Definitely an emergency. Our Home Warranty contractor was either unwilling or unable to do the work on Saturday. Waiting until Monday was not an option. Reliance responded to my call in minutes and the work was completed within 1.5 hours. Tenants were thrilled!! Cost reasonable, service exceptional!! Five stars +++ read more

great company. good communication skills

I recently had my AC unit downstairs stop cooling. I contacted another company and they came out and told me I had a refrigeration leak in the attic and that it would cost me almost $2,000 to fix it. Obviously I wasn't happy that I had to spend that kind of money so I asked for recommendations from contacts at work and was referred to Dalen. Dalen was professional, informative and thorough. He came over the next day and found that the problem was the txv valve. He found no leak.,,,he ordered the part and installed it for much less than $2,000!!!! Dalen's number is now programmed in my phone and will only be calling him for any heating/cooling issues. He knows his stuff!!! You won't be disappointed!! read more

Very professional, solid follow up, punctual, and all around great service. Owner was great over the phone and the service tech was great. Only minor disruption was that they said they didn't take Amex, but then ended up accepting it when I told them that was my preferred method of payment for all of my spending. read more

We would highly recommend Reliance Refrigeration. They were very honest, reasonably priced, reliable, knowledgeable, arrived right on time and did not try to upsell us anything like service agreements, etc. We left a message in the evening after they were closed and received a call back the next morning right when they opened. They were able to come to our house a few hours later and repaired the unit within an hour. We will definitely use them again. read more

I used to guy for over 30 years and he retired stumbled across this business my first impression was five out of five stars and they continue to impress with their service they follow up they do what they say they're going to do there on time the competitively priced and satisfaction is always guaranteed. One of my air conditioners went out at 6:15 PM when it was 111° and they were here at the crack of dawn the next day to fix it. It was fast and warm portly that house was cool and just a few hours. read more

I would highly recommend Reliance to service your AC. They were quick to respond to my quote request with no added gimmicks. Sean the technician knew his stuff and was very respectful. He wore shoe covers when walking in the house which my wife liked. Also they don't ask you for any reviews or surveys like the cable guy hence why I wrote this review. read more

Reliance just added me as another new first-time 5 Star customer. A hardworking local business that gets everything right. Dalen and Michele, Daniel, Megan, Shawna, Enrique and Jose, they're all great. They do what they say they'll do with great attention to detail. Perfect new system install. They're my new Trane HVAC team. Give them a call. read more

This sounds like more disinformation for sure. I believed that I was taken and I did diligent research to determine the facts before I even considered writing a review like this. I was never told what size my original unit was, that is the question that was asked and never answered. Never were the words load test even mentioned to me, it was more like a big secret as to what size my unit was and I still don't know. My neighbors unit has nothing to do with mine at all so why would you assume anything about size from that, so you can drop that double talk. If you did your due diligence and answered my questions I would have been a more informed consumer. I know that the facts were deliberately withheld from me to help your "Professional" sell me a larger unit. I was sold a larger unit then I originally had. The unit could have been a little undersized for the house but not by much. Nice try though I'm sure your double talk will work on most people. If that salesman still works for you then you have a decision to make. He is a trained killer bent on the up-sell based on wrong information, withheld information, deception and lies. I stand firm on all of the information included in my original review as well as this one. read more

I am updating this review because, to their credit, the owner contacted me immediately. He made every attempt to correct this and stated that they do normally inform prospective customers about their maintenance areas. I am completely satisfied with his response and appreciate the customer service. I will add, when the install took place I was very satisfied, the work was on time, professional and exactly as we agreed on. I did place a call to them a couple of months after install with a question and got an immediate response. read more

Just got a new house with 18 year old units. Based on my prior experience Dalen was the only guy to call. He evaluated our needs and proposed new systems. They were installed this week and what a difference in air flow. As we hit 100 degrees in the valley, reliable units are a must. The installers we neat, professional and respectful. Jose and Daniel did a great job for us. The owner is honest, service is timely and the employees are hard working, great guys. You will not be disappointed with this company. read more

Great Experience. Prompt replies. Worked with my schedule. Professional and went through various options. I couldn't be happier with this company! read more

I had Reliance come to my house to give me a quote for new duct work. Dalen came out of his way as I believe I am slightly out of their usual area. He took everything about my house into account, knew my square footage of the house, measured. I was very impressed at the care they take in working up options/solutions. I had obtained another quote beforehand and that individual was not as scientific in his craft as Reliance. Dalen told me about all of my options but also suggested blowing more insulation as a less drastic solution to see if that helped. Although I have not purchased anything form Reliance, they were very friendly, accommodating of my schedule, and clearly put care and thought into a quote. read more

Love the company and their installers; always have done a very good job. Used them on our personal residence and our rental; always upfront with information in both the problem and the pricing. We have used them for at least 7 years and our properties are located in Surprise. They are always giving great service. read more

I highly recommend Daylan and crew. Have used them personally and recommended them professionally.

I am a Realtor, so I am asked for home services references all the time, but I am very careful who I recommend because it becomes a personal reflection of my business. I am happy to enthusiastically endorse Reliance Heating and Air. I have used them in transactions and personally in my own home for many years. Dalen is a great person to work with, never tries to sell you something you don't really need, honest about costs and equipment and gets his people to the job on time and the work done in a reasonable time frame. Every one of his guys that I have worked with has been honest, hard working, well spoken, well mannered and dressed professionally (which is tough when you work on Phoenix rooftops all day). You'd expect this kind of service to be significantly more expensive than the other guys, but i call around from time to check prices, and I see what other people pay, and it makes me appreciate Reliance all the more. They are very competitive in their rates, excellent in service and trustworthy. read more

Our Heat Pump/air conditioners were starting to fail due to age. We had several companies come to the house to give us estimates. We also called our neighbors and they recommended Dalen's company Reliance Heating and Air Conditioning. They gave us a fair bid and just completed the installation of both new Trane Units yesterday. It took a full two days but they did a great job. They had to remove one door in the house for the air changer and it was not a problem. They were very neat and clean when working in the house and on our outside property. We had them install Nest thermostats because of their features. When we are away from home, especially in the summer, we like to use the Nest APP to turn up the air cooler at the airport so the house is cooler when we get home; nice feature. These units are really quiet and put out plenty of air. We highly recommend Reliance or their great service and product! read more