Seemed nice enough . The girls were kind sweet…read more THE Laser work was Phenomenal. Not painful at ALL!!! The nurse was beyond wonderful. Professional and careful with her laser.

I initially purchased a treatment package with LaserAway and had a great experience at the Downtown…read moreBrooklyn location. The staff there was friendly, professional, and always welcoming. Because Park Slope was more convenient, I transferred my treatments there, but unfortunately my experience changed significantly. Appointments frequently did not start on time, and the level of care and professionalism was inconsistent. During one visit, my treatment felt rushed and incomplete, and my concerns afterward were not handled well. The most disappointing experience occurred when my appointment was canceled. I received only a phone call the afternoon before my appointment while I was driving with my children, and I genuinely believed it was a confirmation call. I never received an email or text message notifying me that my appointment had been canceled. I had completed all the required preparation and arrived, only to be told it had been canceled. I remained polite and simply asked to be accommodated at another location before leaving for vacation. Instead, I was later informed that I was permanently banned from all LaserAway locations. Despite explaining that this was an honest misunderstanding and asking them to review the call, I was dismissed without any effort to resolve the situation. I spent thousands of dollars on a treatment package that I was unable to complete, making much of my investment ineffective. I expected much better customer service and professionalism from a company of this size. Unfortunately, my experience left me feeling unheard, unfairly treated, and extremely disappointed. Tzali Lew

I came in for my fourth appointment and had a different aesthetician - Rima - and the experience…read morewas night and day. Rima not only sat down with me at the start of the appointment to discuss my concerns, but also walked through with me step-by-step about what she was doing and why. I felt completely at ease, and can immediately notice an improvement to my scars. This appointment was a five star experience, but I've left four stars to reflect a comprehensive review of my four sessions. I also think the business manager's responses to critical reviews are a bit gaslighting and customer blaming so the four stars also reflect that. Overall, I would recommend Park Slope Laser but only if you request Rima cause she's an empathetic and knowledgeable provider!

I started my laser treatments back in June 2025, and the results honestly lasted me all the way…read moreuntil February 2026, which was my last session. That kind of longevity already says everything. The treatment is 100% worth it. The results are clean, long-lasting, and you can really see the difference over time. It's one of those things where once you do it, you realize how much time and effort it saves you. Super effective, super worth it.

Amazing Experience with Dana! Dana Nikonenko is absolutely…read moreincredible! She's extremely skilled, gentle, and detail-oriented -- every fraxel, laser hair removal and peel treatment I've had with her has been smooth, precise, and completely comfortable. She takes the time to explain every step, makes sure my skin feels great during and after, and her results are always flawless. My skin has never looked better! Highly recommend Dana if you want someone who truly knows what they're doing and cares about your results.

I've been seeing Dana for years, and she's absolutely amazing! I started with laser hair removal --…read morethe results were perfect. After about 12-14 sessions over two years, I became completely hair-free, and now I only come once a year for maintenance. Truly life-changing! Later I tried Morpheus8 (RF + microneedling). The procedure itself isn't the most pleasant, but the results are incredible -- my huge pores are gone, small wrinkles have vanished, and my skin tone looks so much smoother and brighter. Dana is patient, detail-oriented, and truly passionate about what she does. She creates such a warm, cozy, "home-like" atmosphere that you instantly feel comfortable. I absolutely love this place and will definitely come back for more treatments!

worked here a while ago and she treats employees terribly. she lies to clients constantly and…read morepretends to be nice. There is a reason it seems like there is always a new front desk person and she has such a hard time finding "competent" help. She doesn't train front desk people and expects them to read her mind. She doesn't like when they are honest to clients about packages. She prefers packages to expire and then never tells the client even though she says they don't expire. Expects a mind reader. Lies and says she is sick when she isn't or doesn't want to see a client. Or blames the receptionist for her mistake. Have heard a lot of stories of "sensitive" receptionists because she makes them cry. She shouldn't be allowed to run a business I wouldn't trust her to do anything on me.

Always amazing treatments and results from Jen! Beautiful space, welcoming space, and great…read morecommunication.

This was my first appointment and I was definitely nervous and worried that it was going to hurt…read more Something about the word laser makes this feel so dramatic. To my surprise it wasn't even bad! I was shocked honestly. I had Jackie working with me and she was wonderful, thorough and talked me through everything. She explained the process, the potential outcomes, and aftercare. I started with my Brazilian and butt strip, next I'll be doing my underarms. By the summer I should be smooth as butter! lol

They have cancelled my RF microneedling appointment twice with little notice, and both times…read moreproviding reasons that are not "unforeseeable circumstances", and it is very difficult (if not impossible) to contact anyone at LaserAway to get a response. Additionally, the one time they kept my appointment and numbed me up, I couldn't get the treatment because they didn't have the implements. I bought a package over 6 months ago and in total I've only been able to get 1 treatment because either they cancel or don't have the equipment to do it when I get there. The level of unprofessionalism is unbelievable. They finally promised me a refund for 2/3 of what I paid from corporate, saying it would be posted 5-7 business days later. Absolutely nothing for over three weeks, and they would not respond to calls, emails or chats. Finally they refund me $400 less than what they *explicitly* told me, without an explanation (I rejected the first amount they mentioned as an unsuitable solution). Absolutely a scam. By the way, this is not me, but clearly shows a sustained pattern on cancellations and lack of response. DO NOT BOOK WITH THEM. Do a quick Google search to see every issue people have had with consistent cancellations, ghosting, and not honoring their services: https://www.reddit.com/r/MedSpa/comments/1lbhlkd/laseraway_is_a_scam_stay_away/ PS: I've tried contacting them endlessly since my May 25th call with corporate, and have not received a response through email, chat, or phone. A couple of times they've promised to call me back, and they never have. They keep responding to these reviews saying that they "will contact me" and they're "so sorry", but they never do.

Had a great appointment with Jackie!! She was kind, efficient, and personable. She answered all my…read morequestions and made me feel super comfortable about the process (this was my first time!) She also did everything she could to mitigate the pain (not going to lie - it was "spicy" but manageable!) Facility was clean and easy to access. Parking was also easy! Will be going here for all my laser needs in the future!

If you're looking for real-deal tattoo removal without the corporate runaround, Bye-Bye Ink is it…read more Jackie knows what she's doing and actually gives a damn. She's been through the scammy chain experience herself, which is probably why she runs this place with honesty and zero judgment. Whether it's microblading gone wrong or a tattoo you've outgrown, this is the place. It works, it's local, and you're treated like a human being. She keeps it real; removal isn't fast, so be ready to have a new laser bestie for the next year.

So, after waiting months for a reply to my emails and calls, I get a response to my Yelp review…read more And, as you can see by this screenshot, even their response was written by ChatGPT. They aren't even making an effort to make it right with a written reply. As you can see in my screenshot and in their reply it says "Sincerely Heights Aesthetic Center. This version clarifies your attempts to offer alternative solutions and your policy while remaining empathetic and open to communication." What ChatGPT doesn't realize is that they have not reaponded to any of my communication except for this review. And, stating the obvious, they didn't provide alternatives.

This place needs some significant sensitivity training. Learning to be respectful and considerate…read moreto your customers goes a long way. Laser removal was done in the wrong area at their second location was dismissed and compared to having a bad hair day at the salon, kept getting addressed by the wrong name, and told that mentioning being sick required me to get tested for Covid even if symptoms were unrelated to get rid of me. Due to this review, they decided to cancel a paid session and two others without a refund; I was also told I was no longer welcomed and threatened with police force if I didn't stop requesting one. They even attempted to coerce me into signing legal paperwork to get this negative review and others removed if I wanted to receive a tiny fraction refunded from what I was initially promised. I know this is one negative review from the wave of positive reviews they have but use your logic. Do you want services from a place that expresses itself as such? Do you believe people are traveling from other states for their treatments? Mistreats their customers when things go wrong? And then scams them when you genuinely express their experiences? There are much better options out there. Customer service etiquette adds to the value of a company. This review is based on interactions I had with this company since Aug 29 and how disgusting their reaction was since I left a negative review. And yes, they are allowed to refuse services, but that should be followed with a refund. Refusing to do so, which they did, is called fraud. For anyone, having similar issues, please contact New York State Attorney General, FCC, and file cases with small claims. --- RESPONSE TO OWNER'S COMMENT -- Thankfully, there's an email screenshot where you agreed to take over my sessions passed on from your second location. So get lost with your condescending attitude. The owner of these locations should stop scamming and coercing people into signing legal paperwork to avoid negative reviews. -- Reviews are updated periodically --

Carol Is a perfectionist! I am having 2 black tattoos…read moreremoved and the experience has been very pleasant. Carol is extremely knowledgeable and I trust her completely. I will Also be doing laser hair removal in the fall- can't wait! Thank you Carol!!

I got an arm tattoo fully removed at Smooth a few years ago. It is fully gone after 7 sessions. So…read moregrateful for Carol!

The short: great addition to the neighborhood -- highest quality laser around!…read more The longer: I moved from nyc to Brooklyn, and was so excited they have a laser spot nearby. It's clean, and everyone who works here is so wonderful and honest (they are very cool about rescheduling if you come in and the hair isn't quite ready). Highly recommend Jade & this spot!

Satori is my first experience with laser and honestly, I made the right choice. This experience has…read morebeen pretty great and all of the staff has been patient and accommodating. Jade has become my personal favorite. I personally don't plan on going anywhere else.

Dr. Grishna helped me quickly and efficiently and was a pleasure to interact with during our…read moreappointment. I strongly recommend her!

I really needed to find a doctor so I could get a check up and I found great reviews on this…read moredoctor. So I made an appointment for Sunday. I killed sometime in the area, then went over. The office is in a brownstone it looks like an the waiting area was nice. The Receptionist had me fill out some forms then I was on my way with Dr. Grishina. She was very nice and asked me the general medical questions & history. Then she gave me an overall checkup. She drew blood, which I hate doing but she was gentle and I didn't feel a thing. After that she told me when I get my results back she will give me a call. Which she did not too long ago. It's hard to find a doctor these days you can feel comfortable with and who aren't pushy or rude. I really like her and I feel good knowing I have a place to go to if I have an issue.