I went to 1916 to get my watch serviced & repaired and I have never been treated like a sub class…read moreperson... They sent me to OliverSmith Jeweler, now with my watch repaired & proudly on my wrist... If you take it to 1916 be prepared to get your watch rebuilt & not original... Matt was a gentleman & honest man... Service is back, you just have to look for it!!!

My husband Mike recently purchased a Rolex from Oliver Smith, and we honestly couldn't have asked…read morefor a better experience. From the moment we walked in, Keith and Trent made us feel so welcomed and taken care of -- by the end, it genuinely felt like we were working with friends. They were incredibly kind, patient, and knowledgeable, and never once made us feel rushed or pressured. They took the time to really get to know us, answered every question with care, and made the entire process fun, easy, and memorable. We absolutely love the watch, but what really stood out was the relationship and trust that was built along the way. If you're looking for a place where you'll be treated like family and not just another customer, Oliver Smith is it. Five stars without hesitation -- we'll be back and will be recommending them to everyone we know.

I cannot recommend Estate Watch & Jewelry enough. My fiancé went there for my engagement ring, and…read moretheir team helped him find the most beautiful ring at a very fair and reasonable price. I will forever be grateful for their assistance with such a meaningful purchase. The store is lovely and has a wide variety of unique and stunning pieces. The entire team is incredibly trustworthy, professional, and extremely knowledgeable. I wouldn't go anywhere else in Scottsdale for future purchases! Thank you to the whole team for the amazing service and care.

Over the top customer service! We inherited some vintage jewelry and brought it to be appraised…read more They were able to look at it right away and gave us a very fair and honest price. A wonderful experience.

I went in for a battery change on an Omega Constellation. The gentleman provided excellent, fast,…read moreservice at a very reasonable price.

Rudest, most expensive watch place ever been to. I probably have about 40 watches, from the…read morecheapest to higher end. I say that only because I know watches. 8 years ago I went to this guy and bought a Citizen Eco Drive. Still doesn't work to this day. But I decided to give him another try, especially since reviews were positive. Same rude guy, same highway robbery. Every part of the interaction was unpleasant, from his tantrum because I didn't have my slip, to the amount I asked to have done, to my questioning the $60 battery replacement, to his tossing my watches face-down on the countertop. If you'd like to be verbally assaulted and feel like paying exorbitant prices, this is the place for you

They do a great job with my watch repairs! Recommend this place for any watch needs. 'read more

**Outstanding Service at Ed Marshall Jewelers of Scottsdale**…read more I can't say enough great things about Ed Marshall Jewelers of Scottsdale and their incredible watchmaker, Nick. I brought my Rolex watch in hoping to have it checked, and Nick went above and beyond in every possible way. He carefully inspected my watch, gave it a clean bill of health, walked me through how to properly use it, and even resized it--ALL FREE OF CHARGE! What makes this even more impressive is that I didn't even purchase the watch from them. The level of professionalism, knowledge, and genuine care I received was exceptional. Nick was patient, friendly, and clearly passionate about his craft. It's rare to find service this honest and generous these days. Ed Marshall Jewelers has earned my trust and my future business. If you're looking for expert watch service and truly first-class customer care, this is the place to go. Highly, highly recommend!

GemTime is the real deal…read more Came in to get some holes punched in my watch band and have it cut down to size. I walked out absolutely blown away. The work they did on my band was so clean and precise it looked like it came straight from the factory. You genuinely couldn't tell it had ever been touched. And to top it all off, they took care of it completely on the house. That kind of generosity says everything about the character of this place. Beyond the service, GemTime has an incredible selection of high-end watches, and their prices are genuinely the best you'll find, especially for the caliber of pieces they carry. The staff is friendly and professional -- they know their stuff without making you feel pressured. Whether you're shopping for a serious timepiece or just need a quick adjustment, GemTime treats every customer like a priority. Highly recommend -- this is my watch store for life.

Mary Ellen is always happy to help me. I typically buy watches online, and they always help me to…read moreremove links. The service is fast. I looked at a few of the watches, they are competitive prices. I am definitely coming back to purchase my next watch.

Amazing shop .. highly knowledgeable and reliable .. Brought in a watch to be appraised .. The…read moreprocess was thorough, professional , timely Thank you so much

Doug is one of those providers that does exactly what he says he's going to do, is straightforward…read morein dealing with his customers and genuinely loves his work. Doug and I talk about collecting and buying and selling and experiences he's had with the different watches that have come through his shop.I always enjoy going in there and getting my wrist watches sorted out.

Great spot. Fixed my wall clocks quickly. Highly recommend this establishment. Price was right too.read more

I've worn my Tag Calibre 5 daily since 2015 with zero issues until the dial shifted. Took it to The…read moreClock Doctor and was told it needed a full service. Paid just over $400 expecting a solid fix. About two weeks later, the watch stopped working. I brought it back and was told it was still under warranty, so they "resolved" it, but also mentioned I'd likely need to replace a faulty part soon. If that part was faulty, why wasn't it caught and addressed during the original service? That's what the service should have covered. To make things worse, user negligence was subtly implied, despite the fact that the watch had run flawlessly for nearly a decade until the service. It has now stopped working again and doesn't run at all. Also noticed the dial isn't properly aligned after the service. It's subtle, but definitely wasn't an issue before. I came in with a cosmetic issue and left with a non-functioning watch and unanswered questions. I'll be taking it elsewhere for a proper, transparent repair.

I had my aunt's ring, which was more sentimental than valuable, sitting in a box for years. It was…read moreold, looked like a diamond, and I brought it in thinking I might have it resized. I have used this small shop successfully for minor repairs under the past ownership, and I was impressed by the continued great customer service. I really appreciated the time they took. Unfortunately, when they examined my ring, they noticed the mounting had cracks which could lead to the diamond falling out. (They showed me). The repair would be expensive, but what shocked me was when I was told that a jeweler with different equipment might be able to laser-weld the repair for far less. This was not something I wanted to invest a lot of money in, and I really appreciated their helpfulness and giving me an option. That will be remembered when I have other needs, or someone is looking for a jeweler.

Over priced, really bad hours. Look if a "jeweler" is selling invicas watches you know they are not…read moregood. Their hold "buyback" is a joke and just a fraction of the true value. Do yourself a favor and find a different jeweler... this place has crashed out with the new owners. You also put the clasp on backwards. Attention to detail at this business is trash.

Arizona Fine Time in Scottsdale was a really cool experience for anyone who appreciates fine…read moretimepieces. The showroom had a great vibe and was very well stocked with watches from many different brands. Honestly, I didn't even want to leave while I was there. John F. was an excellent sales associate and really knows his watches, especially Casio G-Shocks. I originally came in to purchase my first G-Shock, the GA700BEG-1A. While talking with John, we started discussing other G-Shocks I've always wanted, especially the GW9400-3CR Rangeman. At the time, they didn't have the Rangeman in stock, but John told me they had more coming in to restock inventory. A few days later, he personally called me back, gave me a great deal, I placed my order over the phone, and Arizona Fine Time shipped it to me free of charge. John really went out of his way to take care of me and kept his word. The customer service, product knowledge, and overall atmosphere made this place stand out. I officially found my go-to watch store here in Arizona, and I highly recommend Arizona Fine Time to anyone looking for quality watches and outstanding customer service.  Thank you

Great service! John, Colin, and any of the others are always quick to welcome you and make you feel…read morecomfortable there. Their selection of Hamilton, Seiko, G-Shock (among many others) is the best in the valley. They take the time to be sure you get exactly what you're looking for. Highly recommend!

This review is about selling old jewelry to them as scrap gold. The experience was fantastic. The…read moreperson helping me was very detailed and very willing to explain all of the steps he was doing and how he was determining the quality and the weight of everything. I had a little bit of apprehension about selling something that I don't really understand and getting ripped off. He was really great at being transparent and making me feel at ease. The price was definitely fair.

Alex was great. He was very helpful, engaging, and answered all of my questions. Highly recommend…read morethis location.