A legendary shoe store in the Bay Area. Their daily specials are the best, new or used shoes at a…read moregreat price when they post on Instagram.

Prices are decent on their used shoes, but their new shoes are on the pricier side. Most of their…read moredeals used to be on their Instagram page. Service isn't great.

Huge shoutout to the team at Shoe Palace! I called ahead to see if they had the shoes I was looking…read morefor, and they were kind enough to put them on hold for me. When I arrived, they had everything ready to go right away--no waiting around or hassle. The customer service was absolutely awesome from start to finish. Friendly, efficient, and super helpful. I'll definitely be coming back to this location!

The service was great! The selection are lots. The value looks fair priced. S/O yo NORMA for taking…read morecare of me. Above and beyond customer service. She was so helpful on correcting a minor problem with the purchase.. employee like her makes the time and effort to shop so much better. Again, thank you to Norma and all the employees there at Shoe Palace. Do keep up the great work.

When walking into a retail establishment and seven people are standing there doing nothing and at…read moreno time do they greet you or ask if you need help it is time to spend your money elsewhere. Do better Shoe Palace in Emeryville.

Shoe Palace always has a great selection of shoes, and this location on Bay Street in Emeryville is…read moreno different!! They have a good selection of Jordan's, and the prices weren't as bad as I thought they would be. But the sportswear in here is pricey. It's always hard to find my shoe size in stores nowadays, so I didn't make a purchase. But definitely a good place for shoes in Emeryville!!

Great staff everyone welcomed me with open arms every time I come here always have Great customer…read moreservice. LUS

Store was great thanks to the guys at stoneridge Airloom for telling me to check it out was worth…read morethe drive

Love the values! I always find cute shoes there and so many great name brands! The associates are…read morealways friendly and ready to help when asked. Last time I was there I got leather Born summer sandals for $35 which was a great price!

Subpar service, messy location. Many other Nordstrom and Rack locations have better staff and they…read moretake better care of the inventory. Waiting half an hour for a tailor who is literally 10 feet away from the fitting rooms, checkout always has long lines with slow service. Need a real Nordstrom. Edit: waited an hour to get the tailoring done on one small seam on one item. (Not because of the tailor.) Please do better.

Amazing store, the best in town. They are very helpful when it comes to customer serviceread more

My favorite sneaker shop in Berkeley area. I drove from Sacramento there multiple times. I even…read moreflew from Florida(vacation) recently because I won their raffle and they promised to hold my pair for me. Very straightforward guys working there and they make the transaction pretty smooth and easy. Gallery is very organized and well priced. Definitely recommend.

Went in for the first time this week and had a great experience! The store has good selections and…read moreeverything is easy to find. The two workers were super helpful and friendly without being pushy. My partner and I ended up both getting a pair of shoes! I would definitely come back and recommend to others.

Service was great and it's always great here. there is a lot to choose from so selections are…read moregreat. Values are great reasonable prices. Come check them out next time you're shopping for shoes or shirts.

Everything about my Footlocker experience was horrible. That includes the store and their customer…read moreservice from their online shop. They advertised a shoe I wanted for one price at the store it was more. When I tried to call the store to ask if they had the shoe the automated response immediately says it can't connect me. After a few attempts I tried calling the customer support online to see if they could tell me if the store had what I was looking for. (Side note: in contacting them online they have an option to sign up and get 20% off shoes that cost more than $99. These were yet online and in the store would they honor that.) I was assured by the representative that my nearest location had the product I was looking for. Entering the store at a mall where there is no free parking I was told that their phone hasn't worked in months! (That's not good business.) The clerk then informed me the shoe which was on sale was more than the price online. (That's not good business.) Then I was informed the special discount for signing up for e-mail notifications didn't qualify me for the discount. (That's not good business.) Then I was told that they didn't have my size in stock. (That's also not good business.) So I'm not happy about having to drive out to a place where I had to pay for parking only to have this experience. This was the first time I've been inclined to buy from them. It will be my last. This didn't seem to be an anomaly. I had called another location and the phone call was not answered. And looking at reviews from another nearby location that has since closed I can see a trend towards a business in decline. I only give them one star because I'm unable to not give them anything. As they gave me nothing but a bad experience.

Visited the Foot Locker at Emeryville Bay Street with my sister to look for Puma Big Kids sizing…read moreand had a very poor experience. Most employees were gathered at the cashier chatting instead of helping customers. When my sister politely asked for a different shoe size to compare, the associate was visibly irritated and repeatedly said "they're all the same," clearly unwilling to check the back. Only one employee was actually working and organizing the store. The lack of professionalism and customer service was disappointing. We ended up leaving and buying our sneakers at Shoe Palace instead. Management really needs to improve staff training and customer engagement. I hope management takes this feedback seriously by reinforcing customer service expectations, providing better training, and ensuring staff are engaged with customers rather than disengaged at the register. Experiences like this are a quick way to lose loyal customers and negatively impact the store's reputation.