I had an appointment with them on June 15th and asked for a specific medication, they sent in the…read morewrong prescription for a topical cream that had nothing to do with the dental paste I requested. I called them on June 18th to inform them of their error and they said they would rectify it and send in the correct prescription. They did not. I called again on July 2nd to ask them to please send in the correct prescription to my pharmacy, they still have not, nor have they followed up with me like they said they were going to. It's now over 2 weeks trying to get them to fix an error they made and I am growing increasingly frustrated, as we are going into a holiday weekend and I still don't have the prescription I NEED.

Update: Let me just say customer service is BIG with me and I appreciate Swish reaching out not…read moreonly to check on how I was feeling but to explain everything that happened and provide me a breakdown. I am always willing to listen when a business is wanting to know how they can incorporate a not so good situation into a learning opportunity. You have regained my trust and respect. Also want to shout out Dr. Magee because I truly had an amazing experience with my dental work that was painless and quick. My original review was based off financial miscommunication and not services. The fact you guys went over and beyond to make sure I was okay speaks volumes!! Today was our second visit here and I really wanted to like this office but I left very disappointed today and now will have to search for another new dentist. It is already hard enough to find good medical/dental providers that are honest and practice their craft safely. I agree the checkin process is quick and easy, you can fill out new patient forms online. My X-rays and services needed were explained during my first visit. I signed two treatment plans for me and my daughter and scheduled follow up appointments to start getting our dental work completed. However today when I arrived at the office and paid about $350 it was not for what I was originally quoted. $204 was supposed to be for a cleaning and two upper fillings on my left and right. I was told I was only scheduled for one so I was very much confused about what I had just paid for. I had to show the treatment plan I signed and was told that is not what is in my chart. Okay thank you for reviewing the information. After having mine and my daughter's work done I am then told our prices have changed because they were using an outdated fee schedule....which I was asked to sign the new ones. These were not small price adjustments like $20/$30 the quotes were off by $70-$150. That doesn't make any sense that you cannot even provide me the correct quote so how do I even trust that this "new" fee schedule is correct. I have never had this happen. If anything I'm usually paying over and ending up with a credit. It would have been better to show me the different fee schedules and how my treatment plans were calculated wrong versus showing me to different plans with very different amounts. If you go here I would definitely have them double check your quotes and billing.

Excellent care from reception to X-ray to hygienist to my dentist Dr Ngeyun. Everyone is friendly,…read morepersonable, and welcoming. So far I have had exams, X-rays, root canal, crown, and deep cleaning. I highly recommend this dental practice!

They changed the appointment. I moved my schedule around to accommodate. I am sitting it their…read moreoffice. My appointment was at 10 am. I was told to be here early. It is now 10: 18 Their SCHEDULING IS HORRIBLE.

the dentist was nice and the X-ray tech thorough, but I came in as a new patient for a cleaning…read more(which they didn't do) and they tried to upsell me on $1100 worth of work on the same day. when I asked the office tech to have the mgr run it through my insurance, they said it would take 12 weeks. She said, "All insurance is bad but TRICARE is the worst". They said I needed a deep cleaning and that insurance wouldn't cover it. never heard the price for that procedure. I wouldn't advise you come here.

Side note after looking below: before I wrote this, there were 3 other reviews with the same story…read more It seems like those are gone now. Unfortunately, I have a similar story to several recent reviews here. After moving, I decided to go to the closest dentist to me. I did not look at the reviews before going (won't make that mistake again!!) I want to stress that before this, I had not been to the dentist for three years. I expected some type of work (cavities etc) would need to be done. However, I take decent care of my teeth and had NEVER had a cavity or any type of dental work - besides wisdom teeth - done before this. Everyone was very very friendly, check in didn't take long, and overall very nice initial experience. Once in the room though, I waited for about 25 mins for things to get going. Once they started, they informed me that I had stage 2 periodontal disease, and that it was completely irreversible as I had 15% bone loss. They also informed me that I had 7 cavities that would need to be filled, along with several more that were on a watch list. I was shocked to say the least, and asked what I could do for it. They said I would need a deep cleaning, and asked if I wanted to do it today. At this point I was two hours into my appointment and hadn't had a cleaning or anything, so I told them I would need to discuss with the front and schedule it out. It was around $1700 worth of things that they said I needed to get one, and I was super panicked. I decided to get a second opinion before I committed to this, and went to see my previous dentist today. I requested my x rays from here, but never received them, so my other office ended up having to redo them. I do have a couple of cavities (not near what they said) but ZERO gum disease. Not even gingivitis. Here, my gum pockets were supposedly ranging from 4-6 mm, but at that dentist they were at a 2-3. I see some people love it here and that's great, but I will definitely not be coming back and just want to caution others, as this seems to be an issue in the last 3-4 months here.

Typically, when I walk into a dentist office anxiety provokes me to the extreme. However, from the…read morebeginning, that was something different here with Cedar Park Dental An Braces. From the front staff Christy an Kaycee made things smooth sailing while always communicating and keeping me up-to-date on my appointment and committing to call me as a reminder and just all around being friendly and kind from the moment, you walk in the door. Unlike some places where the front staff is pissy and rude and just makes you feel like you're in an awkward place and being judged. The communication with the doctors is on point and they always get back to you immediately if there's a question or concern. Once you are called back into the back rooms and start your procedure I will admit that Dr. Ho and Dr. Brian are the best and most accommodating doctors that I've ever been to in the Dental world. Not only are they relatable and communicative, but they're kind and caring with concern not just about the dollar but about your smile. When it comes down to it, I have never once felt out of place or in judgment or seen for less than because my smile was not the best and brightest. Over the years that has NEVER changed as these amazing doctors have taken the time and consideration to do what's in my best interest for my teeth for today and in the future. I love the opportunity to just engage with them and has a human interaction other than a superior over myself. Never have they made me feel less than as a person just because I'm not as educated as they are. Again, however, none of this could be done without their assistants and Amber has been top-notch all the way. She takes the time to get to know me and cares about me every time she sees me in the office. She takes the time out of her day to come and say hi and just check in where I'm at in life. When she's working on my teeth she has great sensitivity and responsiveness to pain and discomfort, noting things for the doctors. I met Billy today who did my cleaning and he was also incredibly kind and communicative. He explained to me the whole process as he cleaned my teeth, and I learned things that I didn't know about how they do things and what they use an why. All around I don't think you're gonna find a better dentist office than Cedar Park Dental An Braces. Over my time being here I have had some mishaps were life happened and appointments were missed, and their kindness and concern went the extra mile as they always checked in with me to make sure that things were OK after the fact, even though I took time out of the doctors office and away from another patient because I missed my appointment. Never once did they chastise me or make me feel bad. I remember last year when they stepped up for my family and went the extra mile in a very special way, and because of that they will always be near and dear to my heart. I can assure you that if you give them the opportunity they will win you over and you will be writing your own review about how great they are but don't take my word for it. Give them a call and try them out for yourselves because you won't regret it I know I haven't. Thank you everyone at Cedar Park Dental A Braces for all that you do and all that you are to me, my smile and in my life.

Staff is very friendly. I have a lot of work done on my teeth from many providers and they have…read moredone a good job. Any issues they make sure to rectify. The office is clean and has a friendly vibe. Been here dozens of times with 0 issues. My wife also comes here without any issues.

Great people to work with. Several seniors from our building approve their handiwork including my…read morespouse. I Had a visiting 80yr. old relative from midwest (4/26) that had an emergency denture brake and we left a message the night before to ask for help. They responded early the next day, and got my relative in that afternoon. They felt it would be fixed the next day, AND IT WAS! My goodness, what a relief my relative felt and the joy returned to her good nature afterwards! Way to go Buttercup, you all deserved a gold star! Robert H. / Jean N.

I have been going to this office for many years now. Darrell Parks who is the Dentist I use has…read morealways treated me fairly and spent whatever time was needed to make sure the work on my teeth was done correctly. He follows up each time to check status. His staff also does a great job which I appreciate.

Dr.Mun is one of my favorite dentists. I went to him for my wisdom teeth removal which went well, I…read morewas comfortable while in office and knew if anything happened I was in good hands. He was easy to work with and really listens to his patients concerns. I did Invisalign treatment here as well. Pilar was the head ortho rep when i started my Invisalign. Pilar was excellent and very upbeat , always a pleasure to see while i was there. While Invisalign took a lot longer then expected to finish treatment I'm pretty satisfied with the overall out come. The rest of the office staff is very friendly and welcoming and the treatment coordinator Lauren is very knowledgeable and was able to address all of my concerns in the best way possible. Overall the office is in a convenient location and I would 10/10 recommend Dr.Mun and his team to anyone in the area. 1 star taken away as I had a emergency root canal that was needed, dr.mun was not available and the dr I did see (don't have a clue what her name is) attempted to drain and fill my tooth while in active Infection before even prescribing antibiotics. I have had some tooth work in the past and am well aware that wasn't the brightest idea, I decided to go elsewhere for immediate attention due to this experience.

My family and I were looking for a new dentist upon moving to Austin and tried this office out…read more It's nice and clean and you can tell they invest in the latest technology. Unfortunately, they find a way to charge you for it. We received an estimate for our cleanings (which they wouldn't just do on our first appointment) and other work which came out to be significantly more than other places I've gone. Even in-network, their charges came to $200-$300 more for a crown than I've paid in the past AFTER what insurance covers. Plus, they want to up-charge you for other things, like a "laser package" deep cleaning. Shouldn't this just be included in your cleaning if it's something they highly recommend for most patients? If money isn't an issue for you then this place might be fine but for our young family every dollar matters and this place just isn't for us.

It's taken me a long time to find the perfect dentist office. I have been seeing Dr. Good for…read moreseveral years now. When you are in his chair, he treats you as if he was treating his mother. He is understanding about my anxiousness, he explains everything in detail as he is doing a procedure. Dr. Good continues to check in about how you are doing during the appointment. He always presents the option that will benefit you the most...he helps you watch your purse strings. Dr. Good also gets to know you and is always asking about the last thing you talked about. He has a great personality so that helps the time fly by during your visit. The entire staff is amazing!! I have adored all the assistants and hygienists. The office staff is efficient. The office is also extremely welcoming and comfortable. Love the chairs!!

I recently visited this office for a routine cleaning, which itself was fine, but the experience…read morethat followed left a much stronger impression--and not in a good way. After the exam, I was informed that I needed several cavities addressed. That part wasn't surprising. What was surprising was the financial process that followed. The conversation felt less like a healthcare discussion and more like sitting across from a finance manager at a car dealership--focused heavily on cost breakdowns and payment structure rather than care. The most concerning part: I was told I needed to pay a $100 deposit just to schedule the procedure. While I understand deposits in certain contexts, this felt out of place in a healthcare setting. Patients are already committing to treatment and cost--adding a pay-to-book requirement creates an unnecessary barrier and, frankly, erodes trust. Yes, the deposit is applied toward the final bill, but that doesn't change the principle. Patients shouldn't feel like they're paying for access to care. Healthcare--especially dentistry--relies on trust, transparency, and patient-first thinking. This experience leaned too far in the direction of financial policy over patient care. If you're exploring dental providers, I'd encourage you to ask upfront about payment practices and find an office whose approach aligns with your expectations. There are plenty of great providers out there who prioritize patient experience alongside clinical care. Unfortunately, this wasn't one of them.

I've been going here for a few years and have been happy with the service - until my recent…read morecleaning. Turns out the dentist was on vacation. They never bothered to let me know ahead of time so that I had the option of rescheduling. I was informed as the hygienist was working on my teeth. I have to wonder how they billed my appointment.

Great care and attention. Very clean office. Staff is very professional and prompt. Had cleaning…read moreand take care of a couple cavities. Great job.. thanks!