Are you freaking kidding me? You had ONE JOB. Called this place 2 weeks ago and explained IN DETAIL…read morewhat is wrong with our washer. Guy comes today, shows up 35 minutes after the 9 AM - 12 PM window is over without the ONE part that was definitely broken and, again, was communicated IN DETAIL that it definitely needed to be replaced. He still tried to look at the washer. So you can charge me $80 to accomplish nothing? He's like "well I'll go and rush order the part." and I said "and what time can you come back today?". He said "well, it will take a little while for it to come in so it won't be today." So none of the information that was conveyed when the appointment was made was given to the person who was going to do the work... I told him to leave. Unbelievable. Well, if you see me and I'm smelly and wrinkled, you can thank Trio TV and Appliance :)

From the owner: Serving the Lancaster Area Since 1955 Factory Authorized…read moreService Center Same Day Delivery Available Your Satisfaction Guaranteed 30-Day Price Guarantee Visit Our Website

incredible communications!!! from Eddys knowledge and helpful service in finding the right…read moremattress for us to the guys getting it in the house during torrential weather setting in, all got the job completed flawlessly! Grandson needs a mattress next and we'll be returning to the store soon for another purchase. thank you all!

We purchased a several-thousand-dollar Drew & Jonathan Home reclining sectional from Big Sandy…read moreSuperstore in April 2025, and every recliner mechanism in the set has failed since delivery. The furniture has never remained fully functional for any meaningful period of time. While repairs were technically covered under warranty, the process was incredibly frustrating. Replacement parts took months to arrive, calls to the Lancaster store often went unanswered, and corporate customer service made it very clear they did not care that we have spent much of the last year unable to fully use furniture we paid thousands of dollars for. We simply asked about returning or exchanging a sectional that has had ongoing mechanical failures since the beginning, but after more than a year of issues, we were offered only a $100 store credit. I understand defects can happen, but after repeated repairs, long delays, and dismissive customer service, I would not purchase furniture from Big Sandy again.

They have just what you need for you do-it-yourself appliance repair needs. Look up the part number…read moreon the part or online, give them a call.

Quick reply time, service was fast and now my dryer is fixed. Very happy with S&K, we will…read moredefinitely use them again in future.

DO NOT USE THIS MAN!! We called the appliance doctor as our…read morerefrigerator was leaking where the filter is screwed into. He came and looked and told us what the problem was. Basically, he did nothing, but the service charge was $100 and this was supposedly going towards the part and labor when it is installed. We were told he would order the part and get back in touch with us- he stated it would be in with in a week. This was on 7/20/25 We didn't get a call in a week and thought maybe it was taking longer to get the part in. After 2 weeks, we called him- just voice mail. We left a msg, he never got back in touch. I texted him 3 times and then asked him if he would at least tell me the parts name- Nothing. I called 5 times and messaged a number of times. So his seems to be- charge a consulting fee, and then just never comes back. I called a few appliance services to see if they worked on LG appliance and told them the situation with "The appliance doctor" and both said they have had to clean up his messes a number of times. DO NOT USE!!!

0 STARS!!! I deleted a bad review yesterday Bc I was willing to give a second chance. I was let…read moredown again for the second day in a row with a no call no show no answer. I'm a self employed 1 person business and there is no excuse for this. Do yourself a favor and look elsewhere!

the technician showed up at the time he was expected. explained the issue and did a great job…read morefixing our dryer

From the owner: Kochis Appliance Heating & Air has been family owned and operated since 1986. Specializing in…read moreAppliance repair service parts as well for all your Heating and cooling needs. Easy online billing for those that own rentals in athens but live out of the area. Accounts avaliable for your maintenance people to get get parts. Many parts in stock if we don't have it most parts are avaliable next day.

I Highly recommend Best Buy in Lancaster, Ohio. Here's why! I couldn't get anywhere with Amazon's…read moreAi and I received NO CHOICE to speak to a live agent. So I went to Best Buy's website and entered my search for a new TV. First their Ai tried to answer but I couldn't get an answer BUT THEN another message popped up asking if I wanted to speak with a live agent and I typed YES! I talked to the best live agent who took their time and was very impressive and helpful to the max. The agent asked questions that were very relevant to my needs to get a great TV! The agent sent me numerous details on many televisions and reasonable prices. Best Buy in Lancaster, Ohio, is Better By Far in actual great live customer service. This is where I am purchasing my next TV. I asked the agent to please send all the information to my email so I could discuss it with my son who knows a good buy when he sees one. Thank you Best Buy in Lancaster, Ohio.

Bought a open box excellent oled tv. They didn't mention it was a floor sample and told me the…read moreremote was packaged in with it. Drove over an hour home to find out I have no remote! They do not care to waste your time

do not let me be clear ,not to buy appliances off of this store he does not stand by his word or…read morehis products . I bought a refrigerator and stove the fridge works but the range is junk .I should have known when he wanted cash with no receipt offered ,live and learn.

Had a little scheduling snafu, but it was addressed quickly. Technician showed up in time as…read morescheduled, was very knowledgeable and very deliberate in repairs to our refrigerator. Tech verified everything was working as required multiple times prior to completing all the work. Cost seemed to be very competitive from what I have seen/heard from others.

My refrigerator stopped cooling, so I called this company based on a recommendation from someone on…read moreFacebook. The technician told me the compressor had failed and that I needed to buy a new refrigerator. I wasn't confident in that diagnosis, so I called Sears Appliance Repair for a second opinion. Their technician quickly identified that the compressor start switch had failed. He replaced the switch, and the refrigerator has worked perfectly ever since. I contacted this company to request a refund because of the incorrect diagnosis, but I've heard nothing from them since. Do yourself a favor--save your money and call someone else.