Friendly staff. Aisles are well organized. Dimitrias always help me load my truck. He is the best!…read moreThis location is my goto place for materials.

We recently purchased a GE Refrigerator/Freezer from Home Depot (4066 Medina Rd, Fairlawn, OH…read more44333) which came with Free Delivery and Installation. Delivery and Installation was a joke. All that was done was to carry the appliance into the house and plug it in. The refrigerator was brought in as it was shipped by the manufacturer. This means that they did not install handles or shelving which was shoved inside the refrigerator in boxes. They would not install the water line because our shut off valve was not immediately behind the refrigerator. We called a plumber out and he thought this was crazy because we had a setup with a shutoff valve right below the refrigerator in the basement which he indicated was to code. He advised doing nothing and we should simply hook the waterline into the new refrigerator ourselves. The 4 refrigerator doors were totally covered with a blue protective film which was also tucked into the seams so it could not be removed cleanly. When I asked the delivery man about the protective film, his response was "do you expect me to spend my day peeling this off". My wife and I spent hours over 2 days trying to remove the film but are still left with blue film around the edges which we can't get totally out. If you look at the Home Depot website, they have a picture of delivery men carrying in a refrigerator very similar to ours that that has handles installed and no protective film on the appliance - FALSE ADVERTISING! We will never return to Home Depot again.

Mike in Plumbing is fantastic! He accurately measured and marked several closet rods and cut them…read morewith the pipe cutter for me. All of the rods came out perfect. All of the employees had good customer service, and Mike in Plumbing was outstanding! I was not charged extra for this excellent service, so it was also a great value.

Service is basically nonexistent. I asked if they could get 14 bags of heavy concrete down from a…read morehigh rack. The first words out the service person's mouth was "I can't!" I hung up the phone and went to Lowe's. HD Employees seem to look the other way if it's hard work or if it actually involves a service situation. They watch you do all the heavy lifting and then ask if you need help. It's a pathetic store which is dirty,unorganized, and obviously poorly run with a plethora of obstacles in the aisles. I've spent thousands here on projects but refuse to allow this store to sell me more than a pack of screws. One thing to add, any positive reviews I see on here are 5,10,and 13 years old. Think about it.

Once again the store proved itself to be a disappointment. Having turned my buying to Lowe's or…read moreHartville hardware over the years I venture in to rent an electric jack hammer. The associate seemed perturbed that he to break off his texting and after signing the docs pushed the machine out the door and said "have a good day" he was pretty clueless about helping me load it but at 70 I'm still pretty strong. Getting home I had to sharpen the bits as the were just blunt pieces of iron and after 10 minutes of use I saw a couple of bolts laying on the ground. The head was coming off. The machine was a piece of crap so I returned it I finished the following day by renting from Sunbelt. Nice tool, good bits and they loaded it up. Home Depot nicked me $125.00 for 4 hours use. Sunbelt the same for 24. Oh well, 2nd time shame on me

We ordered appliances from Home Depot for our brand new kitchen…read more The refrigerator (along with a range and dishwasher) was delivered just before Christmas. The delivery experience was alarming. The drivers appeared impaired and fell while carrying the refrigerator up our stairs (raised ranch). Because the box itself did not appear damaged, no further inspection was done at the time. Due to an ongoing kitchen renovation, all appliances remained boxed to prevent damage until cabinetry was installed. Today, when the refrigerator was finally unboxed for installation, we discovered three significant dents. This damage clearly occurred during manufacturing or delivery. Multiple calls to Home Depot customer service led absolutely nowhere. Despite the circumstances, we were told the refrigerator would not be replaced. After years of loyalty and thousands of dollars spent with Home Depot, this is how we are treated -- dismissed and left with a damaged product we paid full price for. We now have a brand-new kitchen with a visibly dented, brand-new refrigerator, and Home Depot refuses to make it right. This is unacceptable and deeply disappointing. Buyer beware: once that delivery truck leaves, Home Depot apparently wants nothing to do with the condition of the appliance they delivered.

How many H.D. Aurora customer service agents does it take to measure your lampshade, and find out…read moreif 1.) they have one in stock or 2.) they can order it for you online? I don't know the answer to this riddle, but I can tell you that three customer service agents is not enough. And 32 minutes is not enough time to figure it out. THEN, they will get another customer service agent who will send you back to the lampshade aisle that STILL has zero lampshades on the shelves. Over and over - it's an infinite loop of incompetence here. So now I am leaving H.D. and I'm heading over to Target to replace my lampshade.

I'm a disabled veteran plant lover who needed larger ceramic pots and more indoor plant soil. I…read morepark in one of those spaces reserved for veterans and went shopping inside. I asked a sales lady to help me with the big ceramic pots and saucers and she dropped shelf stocking to load them onto a cart, suggested plastic liners for under the ceramic saucers, and recommended soil with fertilizer and moisture control built in. She even pushed the cart to checkout, helped the cashier, reminded me of the Home Depot 10% discount for Veterans, then loaded it into my SUV!!! Amazing service, thank you Home Depot!!!!!

Yesterday, I purchased a new hot water tank because mine jumped off a cliff. I selected a unit,…read moretook a picture of the sku, and went to customer service to pay for it. I requested that they deliver it and they agreed to do so the next day. I received a phone call in advance, which was nice. The truck showed up, and they placed the heavy hot water tank in my garage. I then asked for them to move it to the basement, which was basically the reason I paid for delivery. But I was told that they're not allowed to move hot water tanks into houses. They packed up and left. I was disappointed because I paid for delivery and I should be able to say where to place the unit. Instead, I had to get my family together to slide the thing down the steps, which was fun, let me tell you. Next day delivery was nice, but they should allow the homeowner to dictate where it goes, within reason.

We recently purchased a GE Refrigerator/Freezer from Home Depot (4066 Medina Rd, Fairlawn, OH…read more44333) which came with Free Delivery and Installation. Delivery and Installation was a joke. All that was done was to carry the appliance into the house and plug it in. The refrigerator was brought in as it was shipped by the manufacturer. This means that they did not install handles or shelving which was shoved inside the refrigerator in boxes. They would not install the water line because our shut off valve was not immediately behind the refrigerator. We called a plumber out and he thought this was crazy because we had a setup with a shutoff valve right below the refrigerator in the basement which he indicated was to code. He advised doing nothing and we should simply hook the waterline into the new refrigerator ourselves. The 4 refrigerator doors were totally covered with a blue protective film which was also tucked into the seams so it could not be removed cleanly. When I asked the delivery man about the protective film, his response was "do you expect me to spend my day peeling this off". My wife and I spent hours over 2 days trying to remove the film but are still left with blue film around the edges which we can't get totally out. If you look at the Home Depot website, they have a picture of delivery men carrying in a refrigerator very similar to ours that that has handles installed and no protective film on the appliance - FALSE ADVERTISING! We will never return to Home Depot again.

First, I want to recognize an outstanding employee at this location: Darien & Kerri they went above…read moreand beyond to assist me, and I was truly grateful for their help. Ramon was also very helpful, especially when it came to loading items into my car--his willingness to help was appreciated. Unfortunately, the rest of my experience wasn't as positive. Many of the customer service representatives at the registers were lacking in basic customer service skills. A refresher training in courtesy and attentiveness would go a long way. One of my biggest frustrations with this store is the layout. I entered through the Business and Construction side, which has a checkout and what appears to be a return desk--but I was told I had to walk all the way to the opposite end of the store just to return three items. There were no exceptions. That setup is beyond inconvenient and honestly makes me want to shop elsewhere. Overall, this Home Depot is decent, and I do find their prices slightly better than their major competitor in the area. But the customer service inconsistencies and poor layout make it a hit-or-miss experience.

Just figured out there is a Lowe's close so that's where I'll be going from here on out. 90% of the…read morestaff is either lazy or don't know what they are doing or both. I had had several issues at this location. For example my online order got declined and I had to come into the store to get my money back and they said they had to put an IT ticket in. Came back a few days later and a new worker gave me the money back. Another instance was renting an 8 foot pick up truck. 2 hours before the reservation it got declined saying it was out of stock. I drive by saw the truck went in and said yeah you can rent there no one using it today. If they aren't straight up ignoring you at the counter they are hiding in the aisles on their phones. There are a small amount of works that are helpful and know what they are talking about. Bless them but I'm so sorry what you have to work with.

I came in with the intention of purchasing a 55" tv or larger. I roamed the tv aisles/section for…read moreprobably 8 minutes or so, casually walking by a store rep and what appeared to be someone of higher importance troubleshooting something, MULTIPLE times, without being acknowledged. Already perturbed, I stood for another couple of minutes appearing to need help within eyeshot of both of the men. They started to walk away when the "senior" gentleman finally acknowledged me. He sent a rep over to me. I explained I wanted 55 or 65 inch tv preferably Samsung or LG, QLED tech, and open box if possible. He took me over and without asking any more questions showed me an OLED. Far outside what I anticipated paying, when there are clearly other 55" QLED options. When I asked him about the Samsung 55" QLED in the back of the stack of open box TVs, I was told that it wasn't a good tv. I'm no expert but I certainly would want to know if my people were going straight to "not a good tv" rather than "what do you like about that one?" The man also could not get to his water bottle quick enough. Sipped on it during the experience. I asked a few more questions to give him another shot but he also disparaged other TVs. I couldn't leave fast enough. I did not get any of their names but this was around noon today. I LOVE shopping for toys like that, but this experience was not how you please your customers and get them to come back.

Stopped in to find some products to help my mom get rid of cable. Tim was super helpful and guided…read moreus to exactly what we needed.

I visited Lowe's today to pay my bill at the service desk. Cailyn was the associate that helped…read moreme. She was fantastic and helpful.

Completely incompetent employees. Poor communication on deliveries. Difficult to speak with a…read moreperson instead of a machine recording. I did not recommend purchasing any large appliances or having them delivered from Lowe's. A complete nightmare.

An honest, dependable and kind man who is excellent at computer repairs. I would never take my…read morecomputer anywhere else. Highly recommend. Quick service and good prices.

Has repaired many of my varied computers always on time on budget he quoted. Nice guy who knows his…read morestuff. Give him a try I am very satisfied. Jerry miller