Absolutely.... DO Not rent here ... you may have a confirmed reservation but they may call you just…read morea few hrs before pick up and tell you they DO NOT have car for you because they had overbooked..

Wish I had read previous reviews because I had a similar scam/bait and switch experience as others…read morehave mentioned. I needed to book a rental and thought I'd go through this location than the SJC airport one since it was closer. BIG MISTAKE. It let me reserve the car I wanted online (as in it said they had it available) and was all set for my pick up date. When I came to the shop there was one party ahead of me waiting with no staff person in sight. A staff member came in after about 10 minutes and helped that first party waiting (more on that later). Once it was my turn he told me they didn't have the type of vehicle I reserved available and that I could get another for a significant up charge than what I had reserved. I almost did but the general shadiness of the staff and office convinced me otherwise. I went straight to the airport where I was able to get what I wanted and not get scammed. Also there are seemingly some shady/off books transactions happening here because the person that "helped" me first helped the other party waiting. He clearly knew them and was getting them a car but nothing that the group wanted was available because everything was reserved. Then he said he could get them a sedan that was available (which is what I had reserved) and they said that was fine. Anyway he just gave them the keys and there was absolutely no check out process, no license checking, no payment, no paperwork, nothing. Also he told them they could come by for a better car in a few weeks. I don't know, it just all seemed soo shady. Avoid at all costs.

I always have amazing experiences here. I use them three times a year or maybe four ...every single…read moretime. Without fail. They stay busy on the weekend so be prepared sometimes for a little tiny weight, but they move quickly One of the last businesses it seems to understand actual customer service. I'm Gen X. I know I may sound like a boomer, but they actually understand customer service here at this branch. They are so easy to work with. I just returned a Ford bronco to them that I used to drive to SoCal and experience was just five stars all the way. The gentleman with the long braids he's amazing the taller woman that loves to play basketball and coach basketball. I forget her name, she's amazing. They even gave me a ride back to my house, which is really close to their office, and the driver was so cool. I think his name might've been Celeste or something along those lines. What do Thank you, ENTERPRISE! Chrystal Bougon

I needed a rental car as my car was being worked on with Caliber Collisions. My insurance made all…read morethe arrangements for me. I was to drop off my car at Caliber, who would then contact Enterprise to pick me up and take me to their location to pick up a rental car. Unfortunately, Enterprise never picked up the call so Caliber had their driver drop me off at Enterprise. There was a line of people waiting to pick up a car. By the time it was my turn, the car size that I was supposed to get were all out. Instead I was given an SUV, and was given a discount and charged the original price of the car I was supposed to receive. Overall time took 30 minutes. When I returned the car, the process was faster and the person who helped me was professional and tried to make my experience a good one. I also received a ride to Caliber Collisions to pick up my car. Overall time took 20 minutes.

WORST customer service No car was available day-of and they still charged me a no-show fee of $58…read moreand I never signed or got a car and they wouldn't take it off my card, and even after disputing it with my credit card company and I could prove that hertz never gave me a car they made me drag the dispute out after 3 months I just gave up. Enterprise has my business for life now. Sorry-Hertz; I was more than patient. You shouldn't charge customers no-show fees when they are called morning-of by a staff member saying don't come in there are no cars.

I had a confirmed reservation for a sedan, but when I arrived, the front desk informed me they had…read morerun out of the vehicle I booked. Instead of offering a reasonable solution, they tried to upsell me an SUV--which I couldn't even drive. To make matters worse, they tried to blame me for 'booking too late,' despite my confirmed reservation. I ended up leaving without a car. Completely unacceptable and extremely frustrating experience.

Morgan was awesome! I needed a same-day rental and he returned my call promptly to get me…read morescheduled. I walked out within only 15-20 minutes with a car. The car was just what I needed- clean vehicle and great shape. Morgan was super friendly and accommodating. He made the transaction as easy as it can be. I would recommend this family-owned business to anyone who needs a quick and easy car with no sales fuss. Plus bonus points that they're Sharks fans!

I came across Service Rent a Car while searching for a 10-12 seater vehicle that could fit 8 people…read moreplus all our personal belongings. Since I was traveling with my parents and some older relatives, I wanted to make sure they'd be comfortable for the 5 hour drive to Southern California. I got in touch with Morgan and even went to check out the rental in person before booking it--which I really appreciated! Checking out was easy as well.

Perfect rental for 3 weeks for car damage repair. $900 for 3 three weeks for a Honda sedan. Fast…read morerental with discount for online and great help by Tyler for rental extensions. It's a good idea to take photos of minor marks and scratches to avoid any return issues. I returned it with the same 6/10 gas tank which worked well. I would rent from them again.

Enterprise Rent-A-Car at White Oaks provided excellent customer service. I did have a little bit of…read morea difficulty with my car but they made things right and the follow up was superb. Communication was excellent and I felt like they care about the customer. I would definitely rent from them again. I have to say that their office team is excellent, well trained, and wants customers to be satisfied. The location is easy to find, and they have ample parking and the waiting area is spacious. Highly recommend this location

Would advise against renting with them. Sure the cars are cheap but that's purely because they're…read moreold or are from previous incidents. I've had cars break down in the middle of the highway, tires that pop that you have to pay yourself to replace, gotten the oil changed and then never fully reimbursed (despite being promised), had random charges thrown on whenever they want ($50 cleaning fee despite the car being unclean in the first place), and terrible customer service. If you care about your sanity and safety do not rent with them, not worth it even if you're a broke college student.

I rented with Roman for 3 months during an internship out here in the bay area and the entire…read moreexperience was easy and pleasant! The cars themselves are basic and extremely well priced for the bay area. But the cars themselves always drove well and got me from A to B without any problems whatsoever. Would recommend and use again when I come back to the bay area.

Ask for Daniel He was on it, tires were still good,offered…read morenew tires, I was in a hurry But appreciate the concern Great service Will definitely return to this location

The staff were friendly, but I unfortunately lost a significant amount of time due to a faulty…read morevehicle. I picked up a 2025 Corolla LE on Friday and had a flat tire the same day. I had to carve out an hour on Saturday to get it fixed. Later that same day, the same tire went flat again. There was no nail or visible cause, but it required another trip and another hour of my time. For someone with a flexible schedule, two hours may not seem like a lot. But for me, carving out that much time was difficult and set me back quite a bit. I wish the vehicles were inspected more thoroughly before being put back into the fleet. This could have easily turned into a dangerous situation if it had happened while driving at higher speeds.

Easy process to pick up our car! Head into car rental building and proceed to the Alamo counter. I…read morepicked up the car at 10:00 am and Tara provided excellent service! Professional, respectful and friendly! Props to Tara for being so cheery and helpful :) Why does this make a difference? I flew to San Jose from out of town and was nervous and anxious. Tara took her time answering all of my questions. Again, much mahalos to you, Tara! Go up elevator to floor 6 and proceed to the Alamo cars area. Have my contact to the worker who let me know which cars I could choose from (sedan, Toyota Corrola or similar) I ended up getting a Nissan Sentra for 2 days. Return was also an easy process! Definitely recommend Alamo!

Returned our SUV to Alamo at MCI right at 14:15 -- cutting it dangerously close to the extra-hour…read morefee. Blake, our receiving rep, was peak Midwestern friendly from the jump. After we parked, I realized I had BBQ from Slap's... but no plastic cutlery. In a moment of Key & Peele inspiration, I approached him with, "A word, BA-lah-KAY?" He laughed. I explained my predicament and asked if, for $1, he could help a desperate BBQ fan raid the break room for plastic forks. Without missing a beat: "I got you, Carlos." Minutes later he emerged from an unlabeled door with napkin-wrapped forks and spoons like a hospitality superhero. The car return was smooth. The service was efficient. But the willingness to help in a small, human moment? That's what makes five stars. Midwest kindness is undefeated.

This place is a scam! We made the reservation online and showed up to the address. This place does…read morenot exist. The address takes you to a shopping center where there is no car rental place. We were left scrambling to find a different rental car company at the last minute. Do not attempt to book with them.

I live around the corner...went to the address and called...doesn't exist!!! Let voice message...no…read morereturn call... asked the smoke shop next-door to it and they never heard of them! .

They do what they can with what they have. It was very busy and the wait was "long" but all…read moreemployees there were clearly working hard. Sometimes you just have to wait, people. It took me about an hour to get a car but again...they were all working/doing what they can. I will definitely be coming back here if needed.

Staff were friendly, and were able to accommodate me walking in to rent a car immediately…read more However all they had was a Tesla, I was fine with that as I know I just walked it and needed something immediately. The car smelled so badly, I was dry heaving without all 4 windows being completely down. If this wasn't an emergency where I needed a car I would have returned the car and just Ubered. I had the car for less than 24 hours just drove to work and home the day prior and could not be in the car without all the window down. I live an hour from my work place so it was pretty miserable having to be in the car for that long at 11 pm with all the windows down. For $90 for one day, and the smell being so bad, I would say this is pretty unacceptable to charge this much and give cars to rent in this condition. Very disappointing.