We rented a car from this location one time only (we usually go through the sjc airport). As soon…read moreas we sat in the car there was a horrible stench. I went inside and complained and they said they didn't have any other rentals available atm. We ended up taking the car because we were supposed to leave for our trip right away. We couldn't close the windows the whole time and tried cleaning it ourselves.. nothing helped. We are convinced something was locked inside the glove compartment (maybe a dirty diaper)??? We complained again after our trip but they didn't care since we left with the car and never called them DURING the trip lol

Added 280 to my contract without my knowledge after I signed the contract and left. When I picked…read moreup the car they said that the agent discussed the charge with me prior, which was false. When in discussion about the fraudulent charge the manager admitted to adding the charge after the contract was signed and after 45 minutes of me trying to get him to understand this was fraudulent refunded a majority of the charge. I wish I had read the reviews prior to renting the vehicle because clearly they are over charging and fraudulently adding charges with out customer knowledge. Do not go there unless you want to be frauded and then have to fight them to get the charges reversed. Zero customer service even for their gold members.

I always have amazing experiences here. I use them three times a year or maybe four ...every single…read moretime. Without fail. They stay busy on the weekend so be prepared sometimes for a little tiny weight, but they move quickly One of the last businesses it seems to understand actual customer service. I'm Gen X. I know I may sound like a boomer, but they actually understand customer service here at this branch. They are so easy to work with. I just returned a Ford bronco to them that I used to drive to SoCal and experience was just five stars all the way. The gentleman with the long braids he's amazing the taller woman that loves to play basketball and coach basketball. I forget her name, she's amazing. They even gave me a ride back to my house, which is really close to their office, and the driver was so cool. I think his name might've been Celeste or something along those lines. What do Thank you, ENTERPRISE! Chrystal Bougon

I needed a rental car as my car was being worked on with Caliber Collisions. My insurance made all…read morethe arrangements for me. I was to drop off my car at Caliber, who would then contact Enterprise to pick me up and take me to their location to pick up a rental car. Unfortunately, Enterprise never picked up the call so Caliber had their driver drop me off at Enterprise. There was a line of people waiting to pick up a car. By the time it was my turn, the car size that I was supposed to get were all out. Instead I was given an SUV, and was given a discount and charged the original price of the car I was supposed to receive. Overall time took 30 minutes. When I returned the car, the process was faster and the person who helped me was professional and tried to make my experience a good one. I also received a ride to Caliber Collisions to pick up my car. Overall time took 20 minutes.

WORST customer service No car was available day-of and they still charged me a no-show fee of $58…read moreand I never signed or got a car and they wouldn't take it off my card, and even after disputing it with my credit card company and I could prove that hertz never gave me a car they made me drag the dispute out after 3 months I just gave up. Enterprise has my business for life now. Sorry-Hertz; I was more than patient. You shouldn't charge customers no-show fees when they are called morning-of by a staff member saying don't come in there are no cars.

I had a confirmed reservation for a sedan, but when I arrived, the front desk informed me they had…read morerun out of the vehicle I booked. Instead of offering a reasonable solution, they tried to upsell me an SUV--which I couldn't even drive. To make matters worse, they tried to blame me for 'booking too late,' despite my confirmed reservation. I ended up leaving without a car. Completely unacceptable and extremely frustrating experience.

Morgan was awesome! I needed a same-day rental and he returned my call promptly to get me…read morescheduled. I walked out within only 15-20 minutes with a car. The car was just what I needed- clean vehicle and great shape. Morgan was super friendly and accommodating. He made the transaction as easy as it can be. I would recommend this family-owned business to anyone who needs a quick and easy car with no sales fuss. Plus bonus points that they're Sharks fans!

Morgan and Jacob worked as a team to help me rent a van for a family visit. The van was clean and…read moreaccommodated 3 child car seats and ample room for 5 adults and luggage too! The perfect vehicle for our needs. Jacob helped adjust side mirrors and give helpful hints for driving and even filling the gas tank. I definitely recommend Service Rent a Car for the great service from great people!

Perfect rental for 3 weeks for car damage repair. $900 for 3 three weeks for a Honda sedan. Fast…read morerental with discount for online and great help by Tyler for rental extensions. It's a good idea to take photos of minor marks and scratches to avoid any return issues. I returned it with the same 6/10 gas tank which worked well. I would rent from them again.

Enterprise Rent-A-Car at White Oaks provided excellent customer service. I did have a little bit of…read morea difficulty with my car but they made things right and the follow up was superb. Communication was excellent and I felt like they care about the customer. I would definitely rent from them again. I have to say that their office team is excellent, well trained, and wants customers to be satisfied. The location is easy to find, and they have ample parking and the waiting area is spacious. Highly recommend this location

Would advise against renting with them. Sure the cars are cheap but that's purely because they're…read moreold or are from previous incidents. I've had cars break down in the middle of the highway, tires that pop that you have to pay yourself to replace, gotten the oil changed and then never fully reimbursed (despite being promised), had random charges thrown on whenever they want ($50 cleaning fee despite the car being unclean in the first place), and terrible customer service. If you care about your sanity and safety do not rent with them, not worth it even if you're a broke college student.

Definitely 5 stars. Very clear rules, no hidden fees…read more Manager Roman always trying to help. Clean, comfort, economical cars. Amazing option for short and long term. Because average rental price is 10-14$ per day (what is really low for the Bay Area). In general, renting with this company is zero stress. Next time when I will rent a car, Roman will be the first person on the list.

I see a lot of mixed reviews on here, but my experience was pretty great!…read more My car was stolen this morning, and after reporting it, my insurance arranged a rental through Enterprise. I was told all I needed to do was come in, show my driver's license, and put down the $100 deposit. In my experience, renting a car usually takes anywhere from 20 to 30 plus minutes to get through the paperwork and everything else. That may be different when it's an insurance claim rental, but either way, I was pleasantly surprised by how quickly everything went. When I walked in, I was greeted immediately by Jessica, who I believe is fairly new but is doing an excellent job. She was genuinely sympathetic about what had happened, quickly gathered the information she needed, grabbed a handful of keys, and walked me out to look at the available vehicles. Considering the kind of day I was having, that made a huge difference. I was literally in and out in about 15 minutes, and I really appreciated how easy and stress-free Jessica made the process. I usually like to wait until the entire service is complete before leaving a review, which in this case would mean returning the rental car. If anything changes, I'll definitely update this review. But for now, I'm very happy with my experience and especially grateful for Jessica's help!

The staff were friendly, but I unfortunately lost a significant amount of time due to a faulty…read morevehicle. I picked up a 2025 Corolla LE on Friday and had a flat tire the same day. I had to carve out an hour on Saturday to get it fixed. Later that same day, the same tire went flat again. There was no nail or visible cause, but it required another trip and another hour of my time. For someone with a flexible schedule, two hours may not seem like a lot. But for me, carving out that much time was difficult and set me back quite a bit. I wish the vehicles were inspected more thoroughly before being put back into the fleet. This could have easily turned into a dangerous situation if it had happened while driving at higher speeds.

Alamo has been nothing but confusing and unhelpful…read more In May, my friends and I rented a car from this location (SJC) and the employee somehow messed up the paperwork and inputted us at an airport in Charleston. They ended up charging us the incorrect amount and we were supposed to get $1,300 refunded back to us. It is now JULY, and after talking to THREE managers (Sal, Josh, Martin), we still have not received our refund and they have stopped replying. How is it that we have been in contact with three managers and this is still an issue after a month and a half?

Easy process to pick up our car! Head into car rental building and proceed to the Alamo counter. I…read morepicked up the car at 10:00 am and Tara provided excellent service! Professional, respectful and friendly! Props to Tara for being so cheery and helpful :) Why does this make a difference? I flew to San Jose from out of town and was nervous and anxious. Tara took her time answering all of my questions. Again, much mahalos to you, Tara! Go up elevator to floor 6 and proceed to the Alamo cars area. Have my contact to the worker who let me know which cars I could choose from (sedan, Toyota Corrola or similar) I ended up getting a Nissan Sentra for 2 days. Return was also an easy process! Definitely recommend Alamo!

This place is a scam! We made the reservation online and showed up to the address. This place does…read morenot exist. The address takes you to a shopping center where there is no car rental place. We were left scrambling to find a different rental car company at the last minute. Do not attempt to book with them.

I live around the corner...went to the address and called...doesn't exist!!! Let voice message...no…read morereturn call... asked the smoke shop next-door to it and they never heard of them! .

Staff were friendly, and were able to accommodate me walking in to rent a car immediately…read more However all they had was a Tesla, I was fine with that as I know I just walked it and needed something immediately. The car smelled so badly, I was dry heaving without all 4 windows being completely down. If this wasn't an emergency where I needed a car I would have returned the car and just Ubered. I had the car for less than 24 hours just drove to work and home the day prior and could not be in the car without all the window down. I live an hour from my work place so it was pretty miserable having to be in the car for that long at 11 pm with all the windows down. For $90 for one day, and the smell being so bad, I would say this is pretty unacceptable to charge this much and give cars to rent in this condition. Very disappointing.

They do what they can with what they have. It was very busy and the wait was "long" but all…read moreemployees there were clearly working hard. Sometimes you just have to wait, people. It took me about an hour to get a car but again...they were all working/doing what they can. I will definitely be coming back here if needed.