My experience began with being told by the phone intake person, I would be placed in the less…read moreintense program (aka IOP -- Intensive Outpatient Program). Billing called me, and I was told what I would be charged on my first day in the program. When I came for in person enrollment, I was told I would need to attend the more intense program (aka PHP -- Partial Hospitalization Program). I was told I would be required to attend that for 3-5 days, and then I would be moved down to IOP. When I arrived for treatment the following day, I was told I would be required to complete PHP (14 days) and then I would attend IOP. I had to get billing to call me to discuss the new rate. No one had told billing they had changed my program. Billing told me this lack of notification was a common problem. This was being done AFTER my first day of treatment and only because I reached out. On top of this, they knew I am a Mom with child in school and had a pickup schedule to deal with. They knew, in advance, I would have to miss one hour of the program a day. They also had no availability to offer me their advertised service of nuerofeedback therapy due to my schedule. I also had to miss treatment time for my personal psychologist and psychiatrist appointments because I was in treatment all of the regular times I could do those. The Meadows had me do my personal psychiatrist and psychologist appointments virtually during treatment times. If I had been in IOP, I could have attended every minute of programmed treatment, received nuerofeedback therapy, and attended my regularly scheduled appointments on my off time. However I feel, The Meadows knew this way they got payment for the entire program without actually needing to provide it. Insurance would pay as long as I was on site at least half of the day, which means, they got paid for the hour each day I couldn't attend as well as the few hours a week my outside providers offered me care while in The Meadows facility. My therapists RARELY started the day or the start after a break on time. The Clinical Director came in to speak with us to tell us to be sure to be present because they seemed to be getting more and more peer review requests from insurances lately, and he didn't know why. I can tell them why! My story should alarm any insurance company or self pay patient. The Nurse Practitioner there was not extremely helpful. She had the attitude of "I know what I'm doing. You should just trust me." I came to her one morning, as she was walking in, with a concern. My regular psychiatrist had just gone into early labor that morning, and her admin had asked me to please follow up with the NP of my program. The NP yelled at me, and walked away. I left for the day upset and working on finding another doctor to help me. The two doctors I called told me to go to an ER, but I knew it wasn't an ER situation. I just needed to be seen ASAP. After I repeatedly called the front desk, the NP called me back and told me the reason she hadn't wanted to follow up was that she had seen me the previous day. She knew I "was fine." AND, to be fair, I was "fine." She did recommend a medication change, but was argumentative about providing lab work to support the need for the medication change. She claimed the labs were not reliable, but refused to tell me why. Once I did press her, she did give me a reason and told me to research it myself. I did! AND these particular labs CAN most certainly be unreliable, but not for any of the reasons she laid out to me. I question her competency. AND her bedside manner is awful! If you are a person who is willing to "trust blindly," she will probably work for you, but I want reasons and research presented to me when "trusting" a doctor with my health. The first week in the program definitely gave me some helpful group times and gave me the accountability and safety I needed. However, as the program "dragged on," I realized between the fact that I was no longer willing to see the NP, all the "wasted" time, and the fact that because of my time schedule not lining up with the program's schedule I was not receiving all of the treatment from the PHP program, this program was not for me. I presented my safety plan as well as plans for follow up care to the treatment team. The treatment team did not feel my plan was intensive enough, so I chose to discharged myself AMA (Against Medical Advice) and follow through with my personal safety plan and follow up care. I know good mental health care is extremely hard to find in Texas. I have no outpatient programs (within the last eight years) in which to compare this, so maybe this is the best you can get? But this was not an acceptable solution for me. It kept me safe for the week I needed it! If you NEED someplace to help keep you accountable and safe, this WILL work! Be vigilant about evaluating whether The Meadows is helping or keeping you in treatment to receive payment from you and/or your insurance.

These stars are for Erie the Director of the Austin Branch and Kristy the Admissions Director…read more Thank you. You are in the business of saving lives. You saved mine. Thank you for fighting for me. Thank you for standing up for me. It healed something in me that I didn't even know was there. The most ironic part? Officially, I was never even a client of the The Meadows. I was trying to on-board and the psychiatrist who reviewed my screening declined to treat me across the board at all The Meadows facilities. Was he really trying to protect me? Was he trying to protect himself, The Meadows? I hope it was both. Only he really knows. I did not feel protected by him. It did not feel like a gentle let down. He seemed annoyed. He made a comment like of course he could decline me as a patient, like I must be stupid for not understanding that. I write this review to thank Erie and Kristy and also to warn others you may get declined for treatment if you have really bad trauma. Getting declined and rejected (that's what it is) made me want to die. Having Erie and Kristy fight for me, made me want to live. The Meadows referred me out to Menninger in Houston. Unfortunately at this time, when it comes to attachment, hospitals, IOP's, PHP's, trying to trust, I don't think I have anymore "stickiness" left in me.

Hunter kvinta was my PT. He was distant, indifferent , and bored. I believe he didn't like his job…read moreand needed to seek other career options. After two months of spotty attendance (my fault because of illness)he decided there was nothing more I could expect from therapy. Was told BSW often has waiting lists for patients needing therapy. When I asked if he consulted with my Dr about this decision, he said no, that the doctor s never read the report/results sent to them. I was very disappointed and depressed to hear I would not ever get better, stronger or have better balance. I have waited to write a review to see if he was correct. He was so wrong on so many levels. My Doctor reviewed my reports and has set me up with ATI in Georgetown. I have gotten stronger through their attention to my therapy After only one month. I can only suggest that Hunter pursue Another career.

This location absolutely has a top notch staff and the facility has everything you need for PT…read more From check in to walking out the door, you feel like you are with friends and family who happen to be experts in the field of all things PT. Debra Dobbs in particular has an encyclopedic knowledge level and simply could not be any better at her profession. But again, the entire staff makes for such a positive experience, which is quite rare these days for any business (let along healthcare). 5 strong stars!

The best to get you moving and out of pain! Very friendly and professional. Easy parking.read more

Terrible intake customer service! I recently moved to Austin, Was referred to this group by my PT…read morein the city from which I moved. I could never get my call returned to schedule my initial appointment. I received numerous TMs from Ryland saying that I would receive a call, but never did. Disappointed that I'm having to look elsewhere while my back hurts.

I recently had a friend stay here for 3 nights as they reached the end of their life. I cannot…read morebegin to say how grateful I am for the staff and the accommodations provided. This place simply handles things differently: they take a gentle approach where educating friends and family of the passing is priority. I felt extraordinarily comfortable and safe/secure as I watched my friend pass as the nurses were more than well-equipped to do their job. Every question I had (and I had a lot) was answered kindly, without judgment. I never want to see anyone pass again here but I would strongly recommend this place. Thank you, Mary, for all of your help.

Everyone's knowledgeable and kind. With regards to our…read moreexperience - we highly recommend Hospice Austin.

I loved working with Allison at Wildflower Speech Therapy! She has really helped me through a…read morevariety of techniques and ways I can cope with my stuttering. I am an adult in my early 30s and have been stuttering my entire life. For those of you that can relate, you know what I'm talking about and how impactful that can be. I admit, at first I was skeptical of seeking therapy for my stuttering but figured I'd give it a shot. And I'm definitely glad I did! After a few months or therapy, I can see improvements of my day-to-day life. I would be glad to work with Allison again.

If you are in need of a speech therapist, I highly recommend contacting Allison. Her approach was…read moreprofessional, fun, and effective. She was easy to work with in every aspect of her job....scheduling, payment, progress updates, weekly homework and teaching tips, etc. I am grateful that my family found her and could benefit from her services.

I love love love these people! I've been here for around a year...I think. I started walking in…read morethe door barely even able to move some days. I'm not feeling stronger than I have during most of my adult life. Sarah and Brenda are seriously amazing PT's and Peter rocks all things scheduling, insurance, and general keeping the place going. I feel blessed to work with individuals in a small practice. Before them, I went to a place that was very large and was always pawned off on an assistant and spent very little time with the actual PT. Not here!!! At most the PT might be working with one other person. During COVID they've gone above and beyond to keep people safe and moving. I highly recommend this place!!!

I tried for 6 months to get over a shoulder injury. I worked with trainers at the gym, went to…read moremultiple message therapists, multiple chiropractors, and my flexibility improved, but not so much for my strength. Also, still had pain in my shoulder. Then I went to an orthopedic surgeon who recommended Brenda Walk at Quantum Physical Therapy. After 4 weeks of physical therapy, my flexibility improved even more and the strength in my shoulder started coming back. After 7 weeks, I am now doing push-ups, ..., getting back confidence in my shoulder, and on a path to get where I was before my injury. Every lesson we talk in depth about my shoulder which really helped me get through all of this. Brenda is very knowledgeable, positive, and has a process that really worked for me. Thank you Brenda! I highly recommend Brenda Walk at Quantum Physical Therapy.

The nurses Jennifer and Monica and physical therapist Brandon all provided wonderful care for my…read moremother. They are patient and very understanding of those who may not always be in a good mood because of their condition. Mom's legs are a bit stronger now and she's walking more confidently.

This place is full of experienced and caring providers. I have been a patient here for 7-8 years…read moreand my husband, children, parents and in laws go here as well. The level of expertise Dr. Robinson has is unmatched and he will remember every conversation no matter how big or small. He cares and is shows.

Do not go here if you need care after a car accident. I've been waiting months and months and…read moremonths for the Dr. to complete paperwork for accident related legal documentation and I have nothing. He's essentially blown me off and I can't move on with my life until it done. I'm so disappointed with how this has been handled. After a while of going, it became robotic and I don't think he was listening to my needs. Always running late, maybe he'd pay attention if he realized how long I was waiting but the care was always inconsistent.

I don't have to wait. Or say much and attendant can call. If need to know exists. No drama…read more Americans. We are

My mom got help pretty immediately and that was good. But the caregivers were absolutely awful. I…read morehave a ring camera so I could see what was going on. My mom was struggling physically/mentally and would just moan. One caregiver told her to be quiet multiple times. Another one refused to help because she had asked for too much help. One was busy on her phone and didn't bother to put my mom to bed so my mom fell asleep on her recliner. I tried to talk to the person assigned to me for staffing and she didn't answer texts/calls. I cancelled with her because the people that they were sending were so bad, that it was better to have no one. I got no answer till after the weekend and I was told that I needed to give more notice. I explained that I tried to give notice, but that person wasn't answering their phone. They sent one last person out that they claimed was their best and no one had every complained. After that person got my mom to sleep, she turned tv to the station she wanted (in room next to my mom) and then started calling friends on the phone and talking loudly over the tv. Find your own caregivers. Staffing agencies send people that couldn't get jobs on their own.