This was my first time coming to this location and I had mixed but mostly positive impressions of the place. Place looked small on the outside, but once you walk inside, it's a completely different story. The space opens up vertically and feels massive with its tall ceilings and rows of bulk items that actually make a lot of sense for restaurants and businesses. Everything from supplies to most food categories was very well stocked, in date, and had solid variety. I was happy to pick up a bunch of high-heat, heavy-duty kitchen tools during the trip. If you're stocking a commercial kitchen, they definitely have a good selection of durable equipment, but limited. With that being said, I have been to other Restaurant Depot locations and the Miami, FL one will always be my favorite because they have a lot more higher end meat and seafood selections. I was hoping for more variety here, particularly in seafood and baked goods. The bread and pastry section was pretty bare, and I really wish they carried more seafood like uni and sushi-grade products to help elevate this location. Pricing is also a bit conflicting for me as well because some items, especially beverage, pantry goods, and produce didn't feel like a great deal compared to smaller local spots. However, it does make up for that by being a true one-stop shop where you can grab almost everything your business needs in one run. My biggest downside is the location. It's pretty inconvenient, and I had personally much rather see a Restaurant Depot closer to South San Francisco or in an area that feels safer and more accessible than Bayview-Hunters Point. Overall, place has a solid selection, well stocked, and very useful if you're running a restaurant business. read more

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Accessible and the manager of equipment department is really amazing & knowledgeable . I really appreciate his professional advice read more

Bulk restaurant food items including pots pans, rice cookers, anything you need to run a restaurant/ cater events. Great quality items with cheaper prices. read more

I was robbed here 3/22/23 by two men in the parking lot. Came up from behind me and grabbed my purse and laptop from my trunk and sped off. What gets me is this is a chronic issue at Restaurant Depot in particular. This is a small parking lot with one entrance/exit and a security guard. This is happening every other week, how is this getting past the staff and security?? Surely these are repeat offenders? Nobody wants snitch on the thieves? I thought security was supposed to check your Restaurant Depot card upon entry? After the robbery, not one single employee/ management offered to help me, assist me, call the cops or ANYTHING! Staff that work here are VERY questionable in itself. My fellow business owner friend was also robbed here at the exact location about 2 years ago. I realize this can happen anywhere but management here needs to make major changes for everyone's safety. Be very careful shopping here. read more

Restaurant Depot - Robbery - Wholesale Stores Near Me - San Francisco, California

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(See pix caption) Various things bought here. Flyers are for the month but sales and discounts vary. read more

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Great prices and good people that work there really helpful nice to talk to about prices and quality of meats and vegetables that you get there. read more

I used to shop here during the pandemic when i discovered this gem with a day pass. However, when i tried to go back recently they said they don't allow non members in, even to get a day pass. I've even called again just to confirm if maybe it was a fluke. The Stockton location still does day passes so i dont understand why they don't. The sf restaurant depot sells a few particular items i can't find elsewhere, and if i purchase through instacart it's ridiculously marked up plus fees. Please let non members get day passes again. read more

This comment has nothing to do with the product but the safety of customers that shop at this location. I wanted to address the on ongoing issue of crime at this San Francisco Restaurant Depot location. I was robbed on Tuesday, October 15 at around 6:30 am by 2 suspects in a black 4-door all-tinted vehicle. Security guard and cameras were of no used during this crime. I was hurt during this robbery and wanted to let the manager of this location make aware of this ongoing problem and do something about security measures to ensure customers safety. Security guards need to be doing their job checking customer's membership cards prior to entering instead of just sitting there looking at their phone. What is the purpose of security guard? And we need more camera systems installed outside of parking lot to get a better view of all vehicles entering and exiting the property. Police said camera was not clear enough to identify the vehicle. Business owners please be careful, take precautions and look around when you return to your vehicle. read more

Horrible place to shop, very unprofessional people working there, rude staff, better to shop other restaurant depot or there are many other online platforms deliver to your restaurants. They treat you like, there is no option for the shopping. Worst people are working there who can ruin your day easily . Be careful and check your invoice (bill) before you go out from store , because they charge you extra on your bill every time. once you go out they refuse to give you refund or return. Also their parking area is the robbery place. That's a gathering place for looters, car glass breakers. I used to shop almost 13k a month at this store but decided not to shop anymore at this location. I'm decided not to shop at this rubbish place, good bye read more

Ingredients are fresh and easy to find. Highly recommended for chefs to work around the area and come pick up some last min ingredients. They also have a few bar mixer so it's very convenient. Lines are too long sometime. If they can have more cashier at peak hours that would be perfect! read more

My mother was attacked and robbed by 3 males at this parking lot earlier this morning at 11AM (April 27) who fled in a Silver BMW. Nobody helped her. The security guard didn't want to intervene because he wasn't prepared enough and I assume he was also scared; there's only 1 security guard outside and ironically, he watches the vehicles enter and exit. My mom was thrown to the ground as she tried to relentlessly fight for her purse, but one of the attackers dragged her hair to hold her down. Her purse contained cash, cards, important documents, and her cell phone--everything was stolen. These things can all be replaced, but the heavy trauma will never be erased. There needs to be CCTV cameras throughout the entire parking lot and y'all need to hire more effective security guards. There is only one camera watching what cars come in and come out. But the robbers did not have any license plates so they should've been prevented from coming in through the gates. Furthermore, this is NOT the first time this had happened because the police told us there was a similar incident a few weeks ago! And the manager, himself, says crime incidents like this occur often in their parking lot. Like what the hell???? Then why aren't you guys doing anything about it? It seriously makes no sense Both my parents have been members at Restaurant Depot for at least a decade now. But they will most likely be cancelling their memberships after this incident. Safety should ALWAYS be a priority at every single business. My mom is lucky she got away with a few bruises, but worse could have happened. I'm so upset because there were no cameras in the private parking lot, so we weren't able to gather any evidence footage. This is completely unacceptable. Restaurant Depot needs to be held accountable. The amount of negligence is ridiculous. You would THINK for such a big store there would be a decent amount of cameras. Restaurant Depot must take preventative measures from now on so this won't happen to anyone else. This location is very dangerous to shop at and I hope the manager can eventually take these issues seriously and address them as soon as possible. If you do have to shop here, don't ever come alone. I'm warning every one of you. No more crime. No more. read more

Prices are not that great. You can buy at a local meat and seafood market in your area for a good deal and they will cut the meat for you. This will save you time and storage space. The afro men in the freezer area are not helpful at all. I tried to get 250+LB of whole Turkey to get the deal, and they have so many excuses of why they can't reach them. Of course, they don't give a fck if the company make money or not. I didn't buy any. read more

The lines are extremely long and doesn't move most the time. The employees are really slow. Good luck getting out of here on time. No one cares. read more

Today, my family member was robbed in her car, in the parking lot by a male that jumped through the glass of the passenger side window! Around the 11am hour. But when the store called 911, they told the dispatch that the robbery occurred at my family member's residence. I heard the call on the Citizens app (great app!) which included her home address. Now how irresponsible was that knowing that her purse was stolen with her house keys in them!!!!! Why is the store even allowed to do that!? I wouldn't go to this store, I have never been as I am not a restaurant owner, nor the likes, but if you MUST go to this store, MAKE SURE TO WATCH YOUR BACKGROUND!!! read more

You can find any do you want for your restaurant Also there is seafood chicken meat a lot of dairy stuff read more

Restaurant depot provides a vast arrangement of products for all the needs a restaurant owner's needs. They carry essential cooking pots, pans, knives, kitchen attire, etc... Everything here is in packaged and sold in bulk. This is a very big and cold place so be prepared with a list prior to coming. RD occasionally has sales on their items which can be a great savings. The only reason for a low review is based on their customer service. They provide little to no customer service which is fine with me but they genuinely seem to not care about their customers. read more

The worst job i ever had all the employees are high on drugs before during and after their shifts they all get high on lunch and on break time the management who is in their late 50's early 60's is always hitting and flirting with the teenage cashiers and buying them personal lunches and giving them days off whenever needed not one person is certified to drive forklift yet everyone drives a forklift while high and customers are constantly getting robbed in the parking lot and the management knows who the people are but wont snitch because it is their own family members who are doing the robbing read more

1000 count hot sauce packets ... check. 1000 count moist towelettes...check. Large pots, pans and utensils. Take out containers and uniforms. Seafood, meat and ice... If you are in the restaurant business or trying to feed a large gathering this is the spot for you to shop for supplies. You have to have a membership and there is a convenient electronic card reader at the entrance. Non-profits and churches can also obtain a membership. There is a variety of high end name brand foodstuffs to large generic food suppliers. The emphasis is buying in quantity to feed or supply a crowd. There is a parking lot and the employees are friendly and helpful. read more

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*update* I went back on 9/1/2018. WOW! What a difference. New metro shelving in the walk-in, all food off the ground. Cases neatly stacked, and FIFO'd perfectly. More organized than I've ever seen their operations! I noticed at the check out they had a new Assistant Manager. Kudos to you, you're doing a GREAT job! Keep it up! Side note - Incase anyone was wondering just how piss-poor the last management was - he upvoted this review as "funny". Sorry food safety was "funny" to you! ---- Food in the walk-in is always torn apart and touching the floor. Found a roach TWICE in my produce. Cashiers could care less, and definitely treat customers like cattle. Upper management (Assistant Manager) is unresponsive, rude, and defensive. In this industry I have no clue where he learned customer service, if any. Find a reliable vendor instead. Our customers have been much happier with quality since switching to BiRite Wholesale. Sucks for RD - I can't imagine how much business they lose out on, as they're definitely the cheapest option. However I'll choose quality, convenience, customer service, and reliability over their cheaper prices any day. read more

Restaurant Depot - Wholesale Stores Near Me - San Francisco, California

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Your customer service managers need to train fir better service to understand customers. We are all restaurant owners customers always right we do anything to keep our customers. Very disappointed with restaurant depot we trashed 2 case of ball tip beef and manager says why don't you returned or proof it Red meat lately has been overrated and un useable. I trash 2 boxes beef that amount of $600 and you dont care about it dont you? You know who i'm you can call me now. 1 star is for not keeping us waiting on the phone. read more

Update, not too many workers would like to help you find things or even worst they don't know where are the items. Huge mess read more

Commendation Louis Pissarro My experience with Louis Pissarro has been excellent. In my 48 years of experience in from restaurant Depot the restaurant business and 20 years of shopping I have rarely met an assistant manager who is so caring and helpful and mode is excellent customer service. He mode is the best in every area. read more

It is time to write this review that I have been holding off on it because of few great people who work there. I am a regular customer who spends lots of money at this place and I am here in many cases everyday and sometimes twice a day. Today Saturday they close at 4 pm. I did my shipping there around 2, I get back to my restaurant to find out that my food warmer is broken, so as I finished unloading, I immediately went back to Restaurant Depot even though I had other choices to buy a new food warmer for couple hundreds of dollars. I made it back at 4:01, I do understand I am one minute late, but cashiers were still opened with lines of people paying. So I begged to go in just grab a warmer which would not take me more than 5 mins. I explained to the rude employee at the door that it is an emergency and I needed that warmer urgently but she did not care. So why should I care and give them my business? Costco Business center is a much better alternative. Or Smart Foodservice. It is so sad seeing such a bad customer service employee still working there. read more

I have to go here with some regularity because it's close and most of the meat is cheaper, and they have more variety, than Costco. The staff at check out are ALWAYS busy talking to each other, and barely acknowledge the customers. They can't seem to answer any basic questions, like where something is located, and many of them are just plain rude. Occasionally, there will be one staff person that has good customer service skills, but they don't seem to stick around. I'm giving them two stars because they are open every day, and I can usually find what I need. The management seriously needs to do some customer courtesy training with that front of house staff. read more

Once again, only two cashiers open. I called to ask for additional cashiers to open, and I was hung up. Why is this such a challenge? We all know mornings are busy. Why not staff it accordingly? read more

I have been shopping there for two years but never thought about writing a review until today's experience.. Good selection of items & prices.. not good customer service at all levels.. only one or two people that really care to those restaurant shoppers who come to spend hundreds of dollars read more

Always try to go early or late just to avoid the lines! Have everything you need to run a business... the shop is very big, but once you know where everything is, it becomes easier and faster to shop there. The staff is very helpful. Lately, not too many options on avocados and short on edible flowers... which is a pitty! read more

Their supervisor Richard is terribly rude. Had a few questions about products in stock which instead of answered by simple "yes" or "no" responses, was met with condescendence such as "well did you see it by the soda?". Also representing a long time customer of theirs, I personally wasn't paying for the food. When I asked Richard if they could check for a card on file he acted like it was the most absurd question he was asked all day. On top of that he wrote up his customer (not me but the owner of the restaurant I work for) for not having a card on file and "holding up the line"! Personally my first time here and I can see why most businesses use Sysco and other companies where restaurants don't have to deal with crappy cashiers, unhelpful cashiers. On top of that there are plenty of better deals and many more wholesale warehouses elsewhere where you don't have to deal with rude customer service. read more

The actual prices 75% do not match the the display prices. A friendly notice: CHECK the prices before you pay! They charge you more than the display price! If you find out the mismatch after you pay, they will only give you store credit! This happened to me few times already! Be AWARE! read more

Seriously - if you like to eat, cook, shop for food, or check out the bargains - try to get into Restaurant Depot. It's like Disneyland for foodies...the prices are so disgustingly reasonable - you wonder why the rest of us non-restaurant types can't get a break all the time!!!! Just make sure you wear warm clothes because the refrigerated/freezer items are one-third of the warehouse. This is a no frills place (they box nothing for you as I unfortunately found out) - but you will spend hours perusing how much you spend there compared to going to a regular grocery store. You end up buying giant jugs and cans of stuff just on principle (...at least I did). No little shopping carts here - like you get a giant dolly to wheel around so they automatically assume you're in there for some heavy duty shopping. Yes, you can save money if you can get in - but now I have to make sure I find enough recipes to use that gallon jug of molasses I just got... read more

Today I was sent over here because I was in the area to pick up some items. I was in the freezer isle looking at the different boxes of chicken in the freezer and I didn't know which one to get so I was taking pictures of them and stepping out and sending them as I wasn't able to find the one I was looking for. As I was taking pictures, a guy managing a fork lift was very rude and talked to me in accusatory voice that I couldn't take pictures like that and need to delete them. I admit, it did look a little funny but I didn't have a choice and I'm sure other consumers take pictures of products as well. I was trying to explain and then showed him a picture what I was looking for and he pointed to the corner and told me "grab what I need and go". I didn't want to make a scene so I continued picking up the items I needed but I wasn't happy. I understand people have bad days but don't be judgmental and don't carry your attitude around at work. Reading other reviews, a majority of your customers are business owners and choose to come to your store and are also treated poorly. Needless to say, if I don't have to, I will not be coming back. read more

for the trade only but so much stuff for so cheap! e.g. 25 pounds of carrots for $7.50. oh, you need 50 lbs, that is $8.50. WTH! you have to have a food biz or be a non-profit organization like a church. but once you are in, you can get mass quantities for cheap. just remember that most stuff here is perishable and needs to be used up before they go bad. but if you are putting together a bowl or holiday party or have a special event for 100 of your closest friends, THIS is the spot to come. read more

Question: Quality vs Quantity? Answer: Restaurant Depot if u ever wondered how restaurants can keep food costs under 30%, restaurant depot is the key. I even saw disgraced and weakass top chef Ryan Scott buy stuff for his catering company. Dude looks more like a deutche in life than on TV...i was not surprised.. Aside from a couple of A-holes, my experience here has been amazing! The people here are very helpful and most of the prices are the best in town (including costco). Sure u won't find all the higher end products and consumer products costco has but u will get many great substitutes and when it comes to sauces, drinks, and condiments, they have it all! And don't forget about the meat selection and dairy department... What i like most is that u don't have to buy everything in superbulk as many products are sized for households... WARNING - need to have a business to enter. but membership is free... TIP- if u know a restaurant owner, just get the address. Tell the person in front, and they will give u a temp card and buy whatever you like, even with a personal credit card read more

This is like Willy Wonka's Chocolate Factory for the serious chef or chef at heart! The factory has a dedicated area that is all frozen and refrigerated food. It's like walking into a ice warehouse! Fresh fish on top of ice, rows of assorted cheese wheels, meats galore, etc! I get very excited coming here. read more

The employee whose name is Catherine in the front door has no idea about how to treat a customer. She clearly tries to be fired. Good luck for those who need her help. Although I told her that I wanted to pay all by cash she consistently asked for ID and member card. Weirdness is everywhere. read more

Restaurant Depot - Wholesale Stores Near Me - San Francisco, California

+ Free coffee (and sometimes snacks) when you enter + Two types of shopping carts to choose from + Two unisex bathrooms to choose from + You will find everything you need for a restaurant here + Very helpful customer service. (Although kinda hard to find the forklift guy if you need something from the high shelves) + A few cashier girls are cute - Extremely cold refrigeration area - remember to bring a jacket when you enter the 'cold zone' or else you'll freeze to death! - Some customers pack their shopping cart like its the end of the world - thus, resulting in a super loong line. - Parking spaces are limited read more

I come here with my family to buy halal meat - they're cheap! And of course the usual restaurant supplies that could also be use at home. But I am no buying their paper towels because they're kinda cheap and not sturdy! Besides the meat and chicken (although you couldn't get all the kinda of cuts you want like from your local butcher) - I browse their dessert aisles and yeah --- their sea food section! And yes , make sure to bring your sweater or jacket because it's really frozen! My first trip here - I was really frozen...I couldn't even walk. It was a surprise for me. Their lines - not so bad (I guess I come on good days?) They also have their own lot for parking! And big big carts! The cons that I could think about of this place - not alot of cuts of meat to choose from, and you have to have a restaurant to shop. (well, they usually ask for i.d. and the name of restaurant)! (But even if you don't have your restaurant card with you, they'll give a temp. card for you to shop!- cool eh!) This is real good for people who really own restaurants! (and maybe liquor stores) read more

besides the usual resturant supplies, they carry live seafood also. the sea bass and halibut were fresh and very tasty. the staff was very accomodating and allow me to buy less than the mandated minimujm. membership here is restricted to those in the trade. read more

They were very rude. It felt like discrimination. We requested a day pass and they first refused then said yes after we persisted. Then they said we have pay with paper cash only NO debit card. I've been shopping for years at the Oakland store and never encountered such terrible service and aggressive staff. The simplest of questions was ignored or talked over. Really horrible! read more

Definitely the place to go to for F&B needs! They have everything! The people are very helpful which comes in handy when you have to go inside the frozen food section :). read more