These guys suck! We blocked off the requisite 4 hours, 8 am to 12 pm. It's 2 pm and they have Dudley extended it. I have made numerous calls and texted. The driver does not have the courtesy to reach out. Supervisors are unavailable. I guess we're supposed to sit around all day and wait for you guys to pick up something we paid YOU to get. read more

Made an appointment for pick up 2 good quality real leather couches.... checked the dashboard and said pick uo 8am-12pm.... 12:30 hit so asked on the web portal for an ETA ... changed to 12pm-2pm.... its now almost 5pm and no answers, no customer service, no updates.. I took a day off of work to get this done. They took my deposit and had little to no communication. I still don't know what's going on. read more

ReSupply was suggested by Goodwill to donate large furniture that I could not move myself. Scheduling was easy and the gentlemen who made the pickup were courteous and worked quickly. I read thru the website carefully and was aware of the fees charged. Make sure to be accurate when listing your items so there are no surprises. ReSupply is a good resource. read more

Complete fiasco. I had a confirmed pick up for Saturday morning, but they never showed. Repeated phone calls to resupply got no results. They seemed unable to contact the transport company. Eventually, I was told there was no driver at the pick up would be Monday morning. I incurred two extra days of travel expenses. There was no attempt to compensate me for my inconvenience or my extra expense. read more

very bad service for hefty fee I booked 3-29-25 for pickup between 12-4pm, paid a deposit/ confirmed 3 times for pick up of furniture-Guess what? day of pick up time changed to 2-5pm, confirmed, drive texted he was on his way with plate # and name at 5:04 melissa texted they CXLD me just like that! I am US military, no discount offered, assigned me to salvation army charity who has a reputation of refusing items. I am a seniotr I was referred by goodwil. I was not given any choice of charity. most importantl, i waited 1/2 a day for a service which was not free , there was a hefty charge for pickup.Hundreds of dollars! mellessa After she texted cancellation, was not reachable by phone- only text which she did not answer I will not recommend this company to anyone Not a reliable company I give them a minus rating one more thing i must wait 7-10 day for a refund! i am going to notify goodwill corporate for Northern lake county of re sippy poor service read more

The short: don't use them; they don't fulfill their promised services, your donations won't make it to people in need, and it's a super frustrating process. The long: I'm so sad to share this is the company that Goodwill uses (and I recommend stops using ASAP) for donations. They gave me a delivery window and let me know last-minute that they couldn't come get my donation. I rescheduled but was moving across the country, so had very limited time. They missed the new window again and were super unhelpful, and I was so sad to see hundreds of dollars of things go to the dump instead (I lived in NYC, so unless you use a donation service, the items get thrown out unfortunately). People who really needed those things could've used them, and it's such a bummer to see. They also don't respond until your window is up on purpose. Sadly, I recommend donating elsewhere if a company uses this company to do donation pickups because your donations aren't going to make it to the people who need them and it's a really frustrating process. read more

I wish I would have read the reviews first, because I just got scammed like everyone else. Was originally quoted a reasonable price, then upon arrival of pickup, was told that the item didn't meet a standard of quality for resale. No mentions of anything like this on their site. Also this item was in very serviceable condition. They just saw an opportunity to charge me an extra $200 disposal fee instead of a "resale" fee. If I hadn't just broken my wrist and was not physically able to move the stuff myself, I would have told them to screw off. I'd love to use stronger language here, but they're scammers. USE ANOTHER COMPANY!! read more

Very challenging to work with - scheduled a goodwill pickup and the guys themselves were great and professional, but every other aspect of dealing with Resupply was awful. Poor communication, came far outside of delivery window with minimal heads up, uncharged the cost of pickup for no clear reason and didn't give me more than 20 minutes between reviewing the final invoice and charging my card (sent over the invoice at 9pm the day after service) read more

Cost me $500. The man screamed at his son the entire time they were in our house. They broke the five wardrobes they were to bring up from the basement. They broke the ceiling lightbulb with the base stuck in the fixture and didn't even have the decency to tell me that they had broken it. They closed up their truck and tried to leave without taking the rest of the furniture in the living room. Did I mention that they arrived 90 minutes later than they said they would arrive? It was a horrible, upsetting experience from start to finish. read more

Total scam company they don't donate anything. They're just like 1-800 junk and lie about donating to habitat to humanity. I donated a brand new reclining sofa and loveseat Cindy Crawford and they never dropped it off at habitat plus charge me an extra 50 bucks for recycling fee. So to donate a brand new sofa and left seat they charged me $240. Shame on you guys read more

I scheduled a pickup with Resupply for donated furniture items. They charged me $10 for a "scheduling interview". We confirmed a pickup with a 4-hour time window. They didn't show up. They didn't contact me to say there was a problem. After numerous attempts I finally got someone to respond. I agreed to reschedule for the next day at the same time. Again, they didn't show up. No communication from them at all. No response to any of my texts. They're terrible. The whole things reeks of a scam. AVOID. read more

This company stood me up today. They continuously ignored my text and calls. My window for pickup was from noon to 4pm. At 5pm someone responded by text that they did not have anyone available for my area today. Here is the text: Dear Anthony, We want to sincerely apologize that we are no longer able to fulfill the pickup request of your donations for Goodwill Industries of Northeast Texas. We here at ReSupply truly appreciate and thank you for your willingness to donate valuable goods to support those in need. Although we are a national organization, we may not be able to find an available logistics partner for the date, time, or location requested for pickup through our priority pickup service. Since we are unable to fulfill your request, you will be refunded the booking fee of $10.00; please allow 7 - 10 business days for the funds to reflect as available in your bank account. Again, we sincerely apologize for our inability to assist further in completing this most important donation pickup. Please know that we truly understand the sentimental value these items may have and wish that we could have offered our support in your contribution to your community. We thank you for your generosity with helping those in need and hope that you are willing to consider us again if you are ever in need. I WILL NEVER USE OR RECOMMEND TO ANYONE read more

Scheduled a pick up and on the date of service no-one from this company ever called or showed up. I waited around all day and not even a courtesy call to update me about what was going on. Then I rescheduled the delivery only to find out that they updated my quote from $144 and wanted to charge me $754 to donate my items! Completely unacceptable! I found a company that did the service for less than half of what this company tried to charge. I thought they were in the business of helping people donate items to those who would benefit, but apparently not, it seems like they are only in business to make money. Will never call them back again! this company is greedy and completely wasted my time! read more

Resupply gave us a quote of 486 to remove the furniture from my mother-in-law's assisted living. They were given an accurate, detailed list of the contents. When they arrived, the quote suddenly morphed to 942, allegedly because the small sofa was a pull out bed. (We were not aware of this fact.) Granted, a pull out does weigh more that a traditional sofa, but nearly five hundred dollars more??? I have my doubts. Forgive me for saying so, because no doubt everyone at this "veteran owned organization" has the morals of a saint, but this reeks of a bait and switch. Also, I can't help but wonder if the real reason that the number went up is that my wife was there on her own dealing with the movers. I could not recommend Resupply, Inc to anyone. read more

Straight up SCAM!!! Do not call. They will charge you $10 for the phone call calling it a RESERVATION FEE even if you cancel. Proceed as you wish. There are enough reviews on here to give you fair warning. Red light! They figured out how to get money using thinking folks will mistake it for RESTORE. Very good SCAM by the way. If you want to get rid of something just call any junk removal place. Do not call this place. read more

Canceled at the last minute. Very disappointing experience. I was happy to pay the $250 fee for them to take away the sectional. It was in great shape. Thought we were donating to a good cause. Ended up taking it to the dump and only paid $16.00. read more

Pickup service was great. Easy to schedule, good notification reminders, arrived on time. Drivers were polite, professional and got the job done. The fee was reasonable. I would use again and highly recommend! read more

Reading the other reviews - it is clear that people do not understand the donation process through ReSupply. I found the website to be clear and upfront regarding the process, the cost, and service expectations. Think about this before booking: the fee covers the time and efforts of the local movers who save you the hassle of renting a truck, handcart, and soliciting assistance from friends who may or may not end up being helpful... Not to mention the time waiting in any donation line (which these days can be quite long). After using several other local companies directly for furniture or trash removal, I recently decided to donate a washer/dryer and bedframe to Habitat. Each time I pay for removal by a company, pick up rates begin around $200. ReSupply not only quoted me less than that, the final cost of service was actually less than I expected. If anything, it was great knowing roughly how much it was going to cost rather than being blindsided in the moment as I have been in the past. Scheduled my appointment late on a Monday for next day. Well, the guys were communicative, gave me a solid timeframe, showed up during the stated timeframe, and were extremely thoughtful. Despite my living down a long hallway with many narrow turns, the guys made it seem like it was no big deal and did not damage anything in the process. I received my donation receipt quickly and without issue. Just because you're donating something it doesn't mean the efforts of others to assist in that donation can or will be free. Habitat, Goodwill, and other charities would lose money if they had to pay out of pocket for our stuff. Pretty clear to me! Thank you ReSupply for connecting me with a great team for my donation! read more

First time I scheduled, they texted me 30 minutes before the 4-hour window would expire, saying they were helping an elderly couple move (not sure why it would matter). I couldn't wait all day (already waited 3.5h), so I rescheduled for 2 days out. The day they were supposed to come pick up, they were 10 minutes past the 4-hour window before I received a call, saying they would need 30 minutes. They showed up 45 minutes late. When the guys came in to look at the dresser I had for donation, they took a picture, sent it to their manager, and got on the phone with him. Then they handed me the phone to talk to the manager, who said my estimate was off, and that they would need to charge a recycling fee of $80. Funny, since I wasn't recycling it. It was going straight to donation to the Salvation Army. I said forget it and asked if I get my $10 reservation fee back, and they said no. * TL;DR version - lack of proper communication - late (twice in a row) - price uplift - bull crap fee Terrible experience. read more

I would like to commend the excellent work, attention and service provided by drivers Alan and Silva! They attention to all my needs and personal interest in me are more than one can wish for. They were friendly, very patient, and really easy to get along with. But most important, they are the real HUMAN BEING who sincerely cares about customers. Please accept my genuine gratitude for their work and assistance. I think that they represent the best of ReSupply!!! Vera Tsirelson read more

Pricing is ridiculous! I listed 6 head/foot boards with rails and slats - each piece light enough to pick up by one person and they changed it to 12 large items - each piece listed as a large item for a total cost of $497! And the items were all outside already. DO NOT USE! read more

Extremely frustrating experience. I scheduled a furniture pickup through ReSupply and received what looked like a confirmed date. Only later did I realize that their system doesn't actually guarantee anything--it just holds your request until a driver might accept the job. This model is technically disclosed in their emails, but it's so unusual and counterintuitive that I didn't catch it at first. I've never encountered a business that operates this way. The estimate was over $180, and I was happy to pay it because I was under time pressure and needed a reliable solution. But after multiple follow-ups to clarify the status, they eventually canceled my request, citing no available drivers--despite previously rescheduling without issue and assuring me that rescheduling was fine. I understand I may have been persistent in my outreach, but I was trying to get clarity in a system that offers none. If you're donating on a flexible timeline, maybe this works. But if you need a dependable pickup, especially under time constraints, I'd strongly recommend looking elsewhere. read more

I am in the Cleveland Ohio area and I reached out to ReSupply to donate some of the items at my parent's old apartment. They were scheduled to come between 12PM and 4PM and they showed up at 6:30PM. They were going to to charge $50 for each item they determined to be be trash, and this would have added an extra $500 to the bill. The movers were efficient, but they were not friendly or at all apologetic about the timing, and were a bit rude. Next time I will just lug it out to the curb, and save myself time and trouble and $380.00. I hope my story is an outlier, but I would never recommend this service to anyone based on my frustrating (and pricey) experience. read more

In July 2025, ReSupply sent a contracted driver to pick up sofas from my house. I had contacted Goodwill for the pick-up, but they contract with ReSupply. Apparently, ReSupply uses contracted drivers. I told the driver, several times, he and his team could take apart the large sofa in order to get it up the stairs and out of my house. Instead, the contracted driver and his team "shoved" the sofa up the stairs and through doorways, causing significant damage to my carpet, walls, and 2 doors. I now have a bill for almost $8,700 in repairs to my home, and neither ReSupply nor the contracted driver have provided me with any compensation for the damage they caused. read more

i scheduled a pickup and received an email confirming the day before. When I called the help line to get a better idea of the time range pickup I was informed they had overbooked and would not be picking up. this was a huge I convenience since I have a furniture delivery in a few days. read more

It seems not showing up is a common issue with this company. See other reviews. They didn't show up during the 4 hour window confirmed. Then I was told they were on their way within the hour. They never showed up. I wasted 5 hours waiting for them. It's better to contact Goodwill, Salvation Army or the many other organization who will take your donation directly. read more

I recent requested a pick up a week and half ago for a pickup of items to be donated to GoodWill. They notified me 12 minutes after my timeframe of when the driver was supposed to pick up the item. the excuse was "due to unforeseen circumstances" They asked me if tomorrow would work, I replied to the text stating yes June 2nd would work. I still have not heard back from them if this date has been updated, I just tried to call them to get some understanding of the status of my pick up. It has been super poor communication and no offers from them to give me a discount or anything. If i cancelled an appointment with a company after my scheduled time had started, everyday person would normally still be responsible for a fee or be charged a fee. Donating to a non profit should not be this difficult . Next steps will be to contact the BBB, if they don't contact me back. read more

Used this service in Cambridge, MA. They did arrive in the timeframe they stated, which I thought would make moving easier. Quote from website was $150 to pick up loveseat. When they got there they said it would be $180, then charge to my credit card was $209.68. I feel they totally took ripped me off then I could have give away the loveseat for free and saved $209. read more

Appears to be a scam. Charge for pick up reservation, then no show and no communication. Impossible to talk to a live person. BBB reviews are not good either. Concept is great, people behind it are not. read more

Terrible stay away. Initially the process went well unfortunately the movers damaged my wall and door frame. I notified 8573424937 to notify of issue. After an initial response I am no longer receiving a response on how the damage will be addressed. Terrible. Trying to do the right thing got stuck paying for the pickup now have to pay for repairs. read more

I think if there's so many reviews describing the same awful experience with this company that maybe management should start to pay attention. Had a 12-4 window specified. They missed that and called to ask if they could come at 6. I said sure, I can meet you there (donating items from my mother's place who had just passed) if you call me when you're on your way. Went home and waited. No call at 6. Called back to the same number the driver had called me from and the voice mail box was full. At 7:30, got a text saying they were on their way. No ETA provided, so I texted back and requested one. They said 7:59. They showed up at 8:10, no apologies for being 4 hours late past the pick up window, just a prolonged explanation of how they cannot determine when they'll show up because people add on items that they're unaware of when they book. What exactly is the point of having a customer select a time window when you rarely can honor it? The website shows pictures of items in each size category that you use to develop your estimate. The on-site estimate in my case was $100 higher because the driver disagreed with the website. I won't even get into the exchange I had with one crew member who felt I was rude for questioning both the lateness and the cost. This company has no respect for their customers. Hire anyone but these people. Carry your donations on your back to deliver them to charity if you need to but don't subject yourself to this type of treatment. I wish I had read the Yelp and BBB reviews before contacting them and wish there was a way to give negative stars. One is too many. read more

Should have looked at these reviews before trying. They never showed up (after charging my card) and customer service is virtually non-existent. Avoid the aggravation and use someone else. read more

Horrible service they lie no contact and the recent good reviews must be friends .. This company is horrible notice the owner doesn't address the complaints!! Only responds to the possitive :. Also what a joke the long drawn out explanation from the possitive reviewer lol .. That is obviously fake possitive review.. waiting for concern from the owner for my horrible experience. !! Wasted a day.. But if you call the phone number to set up a pick up the sales department are more the glad to talk .. your charged 8 dollars on your card then when your things are picked up your charged the rest ., they never picked up my things and I'm not sure how to even get my 8 dollars back because no one will talk . read more

If there was a lower rating they would get that. Scheduled a pick up for Friday between 12 and 5, they never showed and no communications till 7 pm. So we rescheduled for Monday between 8 and noon, no one never came and no communications. Canceled the request and asked for a refund of the $8.00 they take as an up front fee, still have not heard a thing from them. Being a veteran I used them because of how they promote themselves, I feel this is a bunch of garbage. Will never call them again, can't say use them because there was no service rendered! read more

ReSupply, the company they recommend to pick up for donation: Most Dishonest, lying, misleading company I have ever seen. Gave a quote and then sent a bill 100.00 more without any explanation. Even drivers said they are awful. This company dishonors the reputation of Good Will, the Veterns association and the Habitat for Humanity. Shame in all of you for associating with this dishonest company. read more

I had an awful experience with Resupply. They called me the night before my scheduled delivery to provide pick-up details and assured me that the driver would call when they arrived at my place. However, the driver never called. Instead, I later received an email stating that the driver had come by, even though no attempt to contact me was made at the time. Trying to reach Resupply's customer support was frustrating. There is no live assistance--only email and text messaging are available. When the driver eventually did call, I was shocked by their behavior. They began cursing at me, calling me various insulting names, and even told me to "go to hell." After the call, the driver continued to send offensive text messages, which was extremely distressing and unprofessional. I am disappointed and appalled by Resupply's lack of reliable communication and the abusive conduct of their driver. This is completely unacceptable, and I would not recommend their services to anyone seeking a respectful and dependable experience. read more

Buyer Beware. We booked ReSupply well in advance of our pick-up. They had the phone manner down, they made the promises. Morning of the pick-up, they left us high and dry. They gave a false account of the inventory we'd provided, which included photographs, after which they terminated the pick-up, leaving us scrambling for an alternative. I see in other reviews many similar complaints. I'd steer well-clear of this outfit. read more

Terrible experience...please don't use this company. My husband just waited for six hours for the driver and they never showed up. You are only able to receive updates via text, there is no way to speak to a live person. They could not locate the driver and just kept telling him they would provide updates. After six hours of no information and run around by text, we just decided to cancel. They take your money up front and then never show. It is really sad that this is the service that Goodwill is using. So many donations lost due to this company. Still no reply from an actual person about their terrible service. read more

I will never book with resupply again. I had an appt on 4/18 between 12 and 4pm and made sure my 2 kitties were put in the bathroom so they wouldn't get out as my furniture , China and housewares were leaving my townhouse. I received an email saying my time was not 12 to 4 but 8 to 10. I immediately called them and they reconfirmed 12 to 5 now. They never showed, never contacted me, never acknowledged my text. Beware of them, they are not reliable and there are other places that are reliable and want the business that will be there when you ask them.Do not use them. It's a scam.​ read more

Horrible experience. Resupply was 5 hours late picking up my items (LA Junk). Delayed me twice leaving me stranded outdoors in the heat. Then came, picked up my items, which were less than I had originally estimated, and charged me double the price. LA Junk arrived loaded with items. Could hardly fit my donated stuff in the back of the truck. Then they failed to secure the items properly and I later saw the LA Truck pulled over on a major street in LA because one of my donated items had fallen out. These were expensive items. Such a waste of time, money, and trust. read more