I've been a patient at the Peoria, AZ, location for over 20 years and recently visited the Mesa…read morelocation because I moved to Mesa. Dr Gordon is terrible at managing his patient load. I've never experienced anything like it. More than a dozen people who had appointment times later than mine were called back before me. When I questioned it at the desk after waiting 2 hours, I was told it was because of the type of appointment I had and that there was only one patient ahead of me. In the next half hour, they proceeded to call another 9 people ahead of me. When I again asked about it at the desk, I was told that it all depends on what you're being seen for (apparently having an appointment means nothing) and that there were now two people ahead of me. What?! This makes absolutely no sense. The receptionist told me to "tell that to the doctor." I was finally taken to an exam room where I sat for another half an hour. When my wait time exceeded 3 hours, I left. I was so angry that I didn't trust myself to speak to Dr Gordon if/when he ever showed up. I would give them less than one star if the ratings allowed that. I will be finding another retina specialist with another practice for the future.

Several years ago, when my dry macular degeneration suddenly turned wet, my ophthalmologist…read moreimmediately called Associated Retina consultants. It was my good fortune to have been seen by Dr. J Shepard Bryan that day and have continued to do so all these years since. He has kept my eyes stable so that I am able to continue to navigate through my similar lifestyle every day. During this time, he also performed surgery which helped me through an extremely difficult period following cataract removel by a cornea specialist. Dr. Bryan is a very professional and skillful surgeon. Additionally, he is a most caring, considerate, and compassionate physician with a very pleasant demeanor. Dwillsey1010@aol.com

I had surgery here for macular hole and a slight retina tear. The surgery went well and the staff…read morewas very caring and the surgery center staff was great. The only issue I had is that I was told multiple things that contradicted each other. For example, the surgery center told me that I would wear a shield over my eye for two weeks straight all day long. When I went to my follow up appointment, they told me no I really only needed to wear it at night time. The surgery center told me that I could request nausea medication from the doctors office. Should I feel nauseous. I did indeed feel nauseous and had dizziness and motion type sickness from this surgery. I spoke with the doctors office and they informed me that they do not write prescriptions for nausea medication, but that I would have to call my primary care physician for that. They aren't even aware I'm having the surgery! I also had my first appointment and we agreed I would have the surgery as soon as possible in the next available date. We were both available. Never heard from the scheduler, then finally called them after about 10 days and the surgery was scheduled for a few weeks out! Scheduler said Dr. had written not urgent. I did call the doctors office and it was rectified and moved back to the originally discussed date. There were multiple things like this and it got confusing and a little frustrating for me that the surgery center and doctors's offices are not on the same page. Again, I did like the staff and the doctors.

Care quality and Office experience were good. However I filled the 2 ophthalmic prescriptions at…read moreAlbertsons/ Safeway for over $88 !! However I am MOST annoyed that her office sent me a link for these same 2 RX for around $50 TODAY AFTER I FILLED THE RX!!! Most aggravating and of course the store won't take them back. Dumb of me not to check GoodRX. Is there another retinologist in the area?

I have been using Carrot Eye Center from its origination. Doctor Herion was my eye doctor at…read moreSwaggle Wooten prior to starting his own practice with Doctor Hammond in 2019. Both are veterans and truly care about their patients. I arrived about 10 prior to my appointment and was warmly greeted immediately and enjoyed some coffee as I waited. BTW, great coffee! My name was called shortly afterwards. The technician that performed initial tests was pleasant and professional. Doctor Herion is always a pleasant experience! Highly recommend!

From the first step in, this office is welcoming. Busy office but coordinated the check ins with…read moreefficiency. Front desk person so kind and attentive. The quality of my exam was superior with modern equipment that assessed without air puffs and dilation. The cleaning process was systematic and eased my concerns. Each exam room was private with soundproof door keeping the information shared private and personal. Dr. Henson was kind and took time to go over my tests and spent quality time. Michael did a great job showing me many frames without any pressure or frustration. Great full service office. Location great off of IS 60. Plenty of parking.

Takes time and explains thoroughly. Love this Dr! Can get…read moreinto the office even on emergency

Wait times are atrocious 2-4 hours for every appt. poorly run organization. Dr schedules too many…read morepatients in a day. As a result, service is poor and is at the patients expense. Save yourself time and choose a different Dr.

Expect to spend quite a bit of time here , the average appointment can take 2 to 3 hours, so plan…read moreaccordingly. It seems like the office may be understaffed, especially on the doctor side, as the doctor is juggling a high volume of patients during regular business hours. One positive is that they were able to complete our treatment on the same day, which I really appreciated. However, the overall atmosphere could use some improvement. The front office staff came across as cold and not particularly welcoming, which isn't ideal when patients are already dealing with stressful eye issues. Also worth noting: they have a self check-in kiosk system. While it's efficient in theory, it feels poorly suited for an eye clinic, many patients are elderly or have vision impairments, and I've seen several people struggle with the system while waiting. It just doesn't seem considerate of the patient population. Overall, the care itself seems solid, but the experience could definitely be improved with more staff support, a warmer front office, and a better check-in process for those with limited vision.

I see Dr.Itty he's great! I have ARMD get my injection every 8 weeks and he makes it very easy. All…read moreoffice procedures and communications are easy as well. Thanks RCA!! Steve Wells

There is no ZERO Worst eye DR. I have ever met or used…read moreThis GUY Herion Replaced a so-called cataract with the wrong lens!!! why because he didn't like installing the correct lens so he used one he liked! Totally screw my eye up and had the nerve to ask if they could schedule the other eye. They refunded money I prepaid for second eye, I said if you can't fix the one you screwed up you are not touching the other one! but now I can't see crap out of the eye he said he could or tried to fix. Dr Hammond his partner replaced the wrong lens and tried for 2 years to correct problems caused by Herion! I never got sight back even close to original. Do not ever use DR Herion. I think he is the worst of the worst. GO SOMEWHERE ELSE

Dr. Michael Herion is a godsend. I was quite anxious to learn I needed cataract surgery. Dr…read more Herion put me at ease the moment I met him. He explained the entire procedure in a professional and comforting manner. My surgeries went well and I now only have to wear glasses for reading. Dr. Herion is kind, witty, and an excellent surgeon. I highly recommend him to anyone, like me, who can imagine the worst going in and smiling on the way out. Thank you Dr. Herion. Rose Feldaverd

I been struggling for years with my sight. I came to realize this is not a quality of life for me…read more I was using 350 strength glasses and still could not see, it was frustrating. So, I decided to go to Carrot Lasik Eye Center to see if they can do cataract surgery on me. They did all the testing and then Dr. Hammond came in to see me. He explained the procedure and yes, he saw the cataract and he can remove it. Day 1 was doing my left eye, everyone was so nice and caring. The Pre-op area Dr. Hammond came in to see me and check my eye. Then went into the Laser room Dr. Hammond used first then into the Operating room and before you know it, he said done. Day 2 post-op checkup I had eye testing chart done it was 20-25 left eye couldn't believe I was reading the chart with NO glasses. Day 3 we did the right eye, same routine and everyone was wonderful so caring. This procedure is amazing. Dr. Hammond said, done. And would clear more every day. Day 4 post-op checkup, had eye chart test left eye was 20-20 and right eye was 20-40. Dr. Hammond said it would clear more every day and it has. Dr. Hammond and his team at Carrot Lasik Eye Center in Mesa, AZ is terrific and if you have a need for cataract surgery I highly recommend them. This is Day 7 and it's amazing to be able to see clearer, read clearer without glasses. I cry all day long of happiness . Thank you Dr. Hammond and the whole staff at Carrot Lasik Eye Center for giving me back my quality of life. Dolores M

Dr Hammond detached my retina during a what he says was a "simple YAG procedure" Do NOT GO TO DR…read moreHAMMOND HE IS A DANGER TO YOUR EYES. PLEASE BEWARE. HE ADMITTED IT WAS A RESULT OF THE PROCEDURE & APOLOGIZED. I had to have immediate surgery by a Retina specialist. My recovery was 2 months. 2 weeks no vision in the affected eye. After filing a claim against him, his insurance company says he "met the standard of care in his treatment" I would says it was below sub-standard.

Excellent eye doctor. My primary care physician referred me to Dr. Caserta for an eye issue I had…read more I was able to get an appointment quickly. Dr. Caserta was welcoming and friendly. He did a thorough exam, identified the issue, and he was spot on. It cleared up soon after. Now I see him annually for an eye exam. Also, my friend saw him recently for cataract surgery. She said she was treated very well. Her surgery went fantastically, and she now has 20-/20 vision at age 71! I brought her to the surgery and to the after-care visit. She was 100% pleased with the whole process. The office staff is lovely and caring. We recommend Dr. Frank Caserta.

The place is clean and everyone was professional and courteous. The eye exams are somewhat of an…read moreassembly line, but I can't argue with the efficiency.