Dr Ruben Collins is a very professional dentist and I've had a great experience every time I've gone there his staff and he I very supportive and explained everything that you need to have done thoroughly and a very accommodated read more

After being a patient here for several years and recently moving out of state, a new dentist brought concerns to light about my time at this office. The staff is very nice and kind however there are some service issues I experienced. The front desk told me "I had great insurance" and then the below started; 1. I was told I needed quarterly deep cleaning treatments. I received these for two years. I just went to a new dentist that pulled out black pieces of plaque for over an hour. They kindly said "that area hadn't been touched in years by a hygienist" 2. I had a veneer break two years ago and was told it was being replaced and being charged with a veneer. Today I found out it is in fact a crown. So upset to find out today that I thought I was taking care of my dental hygiene for years but lots was neglected read more

I want to discount any negative views, I was referred by a friend who has sought services for over 15 years. I have routinely been a patient of Dr. Collins for the last 10 years. I travel 20 miles because of the great service and care that I receive. His attention to detail, great communication skills, state of the art equipment, vast dental offerings and ready smile makes my triannual dental visits, pleasant. Professional, courteous, and friendly staff (especially Violet) makes me feel like family... I highly recommend Dr. Collins to anyone!!! Especially if you want a smile transformation, Invisalign! read more

Please avoid this dental office and Dr. Reuben Collins. I decided to post this to warn anyone who may be deceived by its high rating. 1. No sign , no logo of office , you have to call them to be able to enter into office. Since I was a new patient I didn't get all these instructions the day before or over the phone when I called them. So I spent around 5 min, and finally after second time they answered my call and let me in. 2. No one at the reception. I had a feeling everyone does everything by multitasking. 3. Hygienist was the sunshine of this day. She did a good job. 4. Equipments, like X-ray , lamp etc. are super old, look like from 70-80th. 5. After the dentist came and asked how I learned about this office, I said I did research and you have a good review, for which he replied: "And plus we take your insurance" , like doing me favor. Not professional! Many places take my insurance. 6. Finally after cleaning and exam I was about to leave the office, and doctor himself rushed to me ,like I was a thief and said to me in a very offensive way , that he needs my insurance, or I have to pay them, I got so scared , because I have never been treated like that, in any dentist office. I said I put all info in the paperwork and he said that is not enough, and I knew I can't just leave, I said I can give my SSN or they scan ID. Anyway it left me with a very bad aftertaste. I cancelled my next follow up appointment. Very disappointed , I will go back to my old dentist, which is little far, but that's OK, live and learn that high rating sometimes can be just overrated . read more

I literally could have died as a result of seeing Dr. Collins. I'm not exaggerating. It was the worst experience of my life and I hope no one ever has to go through what I endured. I went in for a routine tooth cleaning. There, I was told that I needed a wisdom tooth extracted. Dr. Collins told me he could do it, and I believed him. I did not know that tooth extractions were usually performed under full anesthesia by an oral surgeon, in a hospital. I came in about a week later to have the extraction done. It lasted a long time, and I was told my tooth came out in "pieces", as opposed to one, whole tooth. I was in a lot of pain immediately after but Dr. Collins told me that was normal. For the next few days, the pain and swelling got a lot worse and not any better. The side of my jaw where my tooth was extracted was twice the normal size. That side of my neck was also swollen. I called Dr. Collins, and he told me that I may have dry socket and to come in. I did. By this time, I could barely open my mouth because it was stiff and painful. In order to actually examine the inside of my mouth, Dr. Collins had to give me novocaine shots to the gums to numb my mouth and jaw enough to actually pry it open. It was exactly as painful as it sounds. After that, Dr. Collins packed the dry socket and sent me home with some pain prescriptions and told me it should begin getting better. It didn't. In fact, it got progressively worse. The medicine I was given made me vomit and did not alleviate my pain at all. I eventually stopped going to work (I'm a teacher) because the pain was too much and I was having trouble speaking. By this point, it hurt a lot to swallow, I could not open my mouth wide enough to get a fork in, and my face and neck was swollen. I was weak because I was not eating and had lost about 10lbs also because I was not eating (my appetite was gone and I could not open my mouth wide enough to get most foods in anyway) I tried laying down/sleeping with a heating pad on my face, I tried teas and otc pain meds as well as some prescription ones I was given, throat lozenges and anything else I could google to alleviate some of the awful and debilitating pain I was in. Nothing was working or changing, so I went back to Dr. Collins for a third time, this time with my husband accompanying me as I was unable to drive myself. Dr. Collins examined my mouth again, and he told me that the issue was actually not dry socket. He told me that the extraction site had become infected. He used a tool to begin sucking out the infected tissue from my mouth. Once he was done, we asked why this wasn't caught sooner, and he told us that I had a very high pain tolerance and most people would have complained more often and sooner. He told us that I should begin feeling better that same day. As We were preparing to leave, I asked his assistant if I was going to be ok, and she told me that I should go to the hospital. About 4 hours later, I still wasn't feeling any better. In fact, I was feeling worse. My whole face and neck was throbbing, I was incredibly weak, tired (I had been unable to sleep for days because the pain was too excruciating) and I had begun to produce/ spit up large amounts of bloody saliva. My husband called my mother, and we all went to Northwestern Hospital together. At the hospital, a doctor examined my mouth and then sent me for an MRI. After it came back, she told us that the site was indeed infected, and severely. She said that the infection could have spread up to my brain or down to my lungs. It was laughable that I was trying to treat an oral bacterial infection with tea and a heating pad. She scheduled me for an emergency surgery for 7:30am the next morning. During the surgery, the surgeons removed as much of the infection as they could. A hole was cut in the bottom of my jaw/chin where a tube was inserted to drain the rest of it gradually. I was in the hospital for 4 or 5 days. For weeks after, I had to do daily exercises with popsicle sticks in order to get full mobility of my mouth back. I had to use special mouth rinses, toothpaste and bandages to ensure my mouth healed correctly, as well as the hole in my neck. In all, the surgery + my hospital stay cost about $37,000. My insurance covered most of it, but I am still paying out of pocket for some of it. This was about two years ago. It has taken me this long to get over what I went through. I went to a dentist again for the first time about two weeks ago- it took me that long to put this trauma behind me. Dr. Collins was not rude or dismissive, but he also wasn't very apologetic either. This is not an experience I would wish on anyone. This probably has not happened to anyone since, but it isn't worth risking it. Choose your health care providers wisely. read more

Walked in for 3 fillings and walked out with 4, which the dentist informed me about after he was done. I know it's only a filling but would you be happy having your teeth drilled without consent or even prior knowledge?! Understandably upset about the situation, I tried following up with Rubin Collin's office for an explanation. They were apathetic and no one returned my calls. They are very prompt to schedule an appointment and accept your payment but when asked to provide a receipt to file an FSA claim, you might as well not bother. On the bright side. I've had my teeth cleaned twice at this office. Both hygienists did an exceptional job. Can't say the same about the dentist unfortunately. All 5 star ratings... really?! read more

I have a patient at this office for over a year. On my last two appointments (scheduled for 8 am) I arrived before any of the office staff. In one case I waited for over 30 minutes. I was never seen by the dentist himself. Only a hygienist cleaning my teeth. They kept saying the dentist would be in soon, but he wasn't. If your dentist is unable to make am 8 am appt, the front desk shouldn't be making them. I've never had this kind of experience before. I am no longer using this dentist. So absurd. read more

I was new to the city, looking for a dentist, and saw all of the good reviews for Dr. Collins. Lets put it this way....after one visit, I am again looking for a dentist. I visited for a cleaning and checkup, and didn't have a great experience. 3 different assistants were in and out of the room during my cleaning and exam. Before my cleaning, one assistant started photographing (not x-raying) all of my teeth. This was a bit uncomfortable, and my previous dentist did not do this, so I asked why they were doing so. I was told sneeringly that they did this for every patient. This seemed a bit off, but I realized why when Dr. Collins showed up. He spent all the time looking at the photos an mere seconds actually looking at my teeth. He found a cavity (I am prone to them), and I made an appointment ot have it filled. All in all, I left feeling a bit weird. Fast forward to the day before my scheduled filling, and I get a call telling me that they had a pipe burst, and had to cancel on me. They said they would give me a call the next day to reschedule. I have no way of knowing if a pipe burst, but what followed next made me suspicious. I called 3 times the following week, left messages, and got no response. I am a busy professional, and I don't have time for such nonsense. A week later, I get a call inviting me to reschedule. I declined. Ultimately, I don't know what was going on, and maybe I am overreacting, but I don't want to have anything to do with a doctor who doesn't answer calls within a week. This, plus the weird feeling I got at the first appointment was enough to end my short time as a patient of Dr. Collins. Why chance it with your teeth? You only have one set. read more

Rarely am I so impressed by a dentist/doctor that I feel the need to write a compliment, but recently I had the op to visit Dr. Collins' office and I was totally amazed. By the degree of warmth he and his staff convey, but most importantly, by his depth of knowledge and the level of care he provides. The office, while in an historic building, is state of the art. He had gadgets I've never seen before! These tools allowed him to make a thorough and efficient examination and outline the rather lengthy treatment I will need (ick). Dr. Collins took time to answer my questions, he probed my medical and dental history more thoroughly than any dentist I've ever seen and made great, practical recommendations for my care. Overall, I was terribly impressed! Although I am going to need extensive dental work - darn the luck - I know I am in good hands! read more

I've been looking for dentist for about a year, stumble upon Dr Colins' practice through Goolge maps. Went on my first visit to the office and was immediately greeted with smiles and salutations. The equipment is all modern and technology plays a huge part. Flat panel monitor attached to chair to share with you the x-rays and other images of your month. (Made me realized that the inside my mouth is not so pretty.) I love that they used a Digital Camera type device to take pictures and explain in detail what's going in my mouth. The office is lofted so all the rooms are quite open and airy, so you can hear what's going on next door, but the cleaning and drilling noises drown out the white noise and you soon forget about your neighbor. Dr Collins was great and friendly. Takes the time to explain everything he sees and is concerned about by utilizing the technology in the office. His office staff is wonderful too One thing that I did miss and thought was weird was that there are no rinse/spit sinks by the chairs. Everything is done by the suction thingy, so when I had to rinse. I had to use the suction thingy to suck out the mouthwash out of my mouth. Well, good thing I like it there, based on my diagnostic I'll be spending some quality time with his staff. read more

I was not a fan of this office. I arrived on time for my appointment, but had to wait a long time before I was taken back to a dental chair. After waiting about 20 minutes, I asked the front desk staff what was going on, and they were not very responsive or helpful. I was finally taken back to a dental chair after 40 minutes of waiting. When I was led back to the chair, I was surprised by how dirty it was. I actually went to put my purse down next to the chair and the nurse said "Don't put your purse there, it's dirty." If the hygenist is commenting on the fact that the rooms are dirty, I think there's a problem. I think the fact that the place was not very clean was my biggest problem, but I also was uncomfortable with the fact that I felt like the office kept trying to sell me products that I didn't need and were clearly trying to make a larger profit. It made me uncomfortable that I had to say "No, thank you" so many times to all of their extra charges. read more

All I can say is AWESOME! This has to be the best dentist I have ever been too. The staff was very friendly and helpful. Every last person in the Office was very polite and concerned about me as I walked through the door. Dr. Collins is a very nice guy and easy to talk too. I felt very comfortable yesterday after 5 minutes of sitting in the chair. He assured me no pain..and believe me I am a BIG BABY! Within minutes my tooth was out and no pain just like he said. This morning I received a phone call from one of his assistants (don't know if I should say her name) to check in on me about my pain and health procedures. That was sooooo nice and sweet of her! I have never had so much great service. If we had other businesses like Rueben Collins DDS with the same professionalism, politeness, and smiles this world would be a better place. read more

As one of the other reviews said Dr Collins is the best. He is patient and understanding. His gentle manner puts you at ease. My whole family goes to see Dr Collins. His staff is also very nice and easy going as well. To the person who gave a negative review I am sorry you had a bad experiance but that does not mean everyone else had a bad time to. Secondly I do not work for Dr Collins and I suspect that the other people who gave positive reviews also do not work for him. read more

Went for invislign and my experience was great! The staff was excellent! Everyone was extremely professional!

I've been a patient of Dr. Collins for more than 3 years now. Him and the staff have always been very caring and professional. He always listens to all my concerns and properly addresses them. Price wise he is also very affordable and does not try to "push" unnecessary services (teeth whitening, Invisalign, etc) on you like many other dentists do. read more

Dr Collins and his staff are great! Dr Collins has a friendly , caring demeanor. It is never a bother to ask questions and he checks for understanding. My mother suffered from dementia but Dr Collins and his staff were always very patient and made her extremely comfortable. She never had a problem wanting to go see her dentist. The hygenists are hospitable and always take time to educate me on the proper care of my teeth. The rest of the office staff are flexible and attentive. It is a relaxing atmosphere , I wish my children were old enough to see Dr Collins. I highly recommend Dr Collins for anyone looking for an excellent dentist. read more

Dr. Collins came recommended to me as "a good dentist for people who are afraid of the dentist." He's very skilled, and explains what he's doing and why. His staff is very helpful and courteous, and have worked with me so that I can fit services that I need into my schedule and budget. read more

Wonderful service. Dr. Collins is very kind and compassionate. I'm a dental chicken and he carefully adjusts his procedures to fit my needs. I'm never in fear when I go to the office. The staff has great personalities -- friendly and warm. Dr. Collins is personally involved in his entire practice - he even answers the phone. When was the last time you called a doctor's office and got them on the phone? He is also cognizant of people's time. Again when was the last time a doctor was mindful of YOUR time? He has a lot of years doing what he does, and it shows! He is honest and really cares about your teeth. Six years and counting. read more

Run from this dentist as far and and fast as possible. All they want to do is sell you painful and expensive procedures you do not need. The hygienist does the selling. I was told needed a root canal, a crown, remove wisdom teeth, two gum scraping sessions. This was all so the dentist could bill my insurance. These people are willing to put you through misery and pain for their own gain. Their office is in a terrible location and the place is dirty. They will use scare tactics like telling you gum disease when all you need is teeth cleaning. They even showed me a video of how plaque can break off and go to your heart. These people are scary !!! I went in for a check up and cleaning and got neither, only a sales job from the hygienist. read more

I had a great start to my Collins experience. I read the online reviews and was excited to see the new technology and fancy equipment that Dr. Collins uses. I requested an appointment online and received email confirmation that week with my preferred date/time. I came to my appointment, filled out the paper work, and was in the dentist chair in ~5 minutes. And then the "fun" began... The hygienist began taking X-rays. Sixteen of them. The full mouth X-ray took forever, plus the mouth pieces they used were very painful, didn't fit right, and dug into my gums. It was awful. But ok, I've never had this done before so maybe it's good that they're thorough. After that, another assistant came in for a gum health analysis where they poked at every part of your gum (6 spots per tooth) to see if it hurt, bled, I don't really know. But I passed that test with the hygienist telling me I had such great dental health. Then they started taking the pictures of all my teeth, which was painless and fairly fast. The cleaning went fine and the hygienist kept telling me I had great dental health. In walks Dr. Collins... Dr. Collins is a nice man, patient, etc. All the things people on here mentioned. His analysis of my teeth, however, was terrible (as confirmed by other dentists). First off, Dr. Collins looked at my teeth for ~15 seconds and said they look great. He looked at the X-rays and told me no cavities. Awesome. Then the pictures came out. He proceeded to tell me I've had 3 previous fillings, all of which need to be replaced. Unfortunately for him, I told him I've only had 1 previous filling. He argued with me and said no, you must be mistaken. Are you serious? I assure you I'm aware of the ONE time in my life I've been injected with Novocaine and had one cavity filled. He then told me it looked like I "might also have another cavity" so I should get that filled just in case. Wait a minute, I "might" have one? When you looked at my teeth and the X-ray, you said I'm in the clear...and now after looking at the pictures you want to replace my one filling, replace my 2 imaginary fillings, and fill a cavity that "might" be present. Nope. Sorry. To top all that off, for my 8am appointment for a "cleaning", I walked out at 9:55am. I don't have 2 hours to spend at the dentist for a regular check-up/cleaning. read more

Really good experience, as good as it gets for the dentist. The staff was super friendly. Dr. Reuben Collins was really nice, but he only saw me for a few minutes. This review is mainly for Tamara (sp?), the dental hygienist (they do most of the work anyway). She was super friendly and knowledgeable. She kept me up to date the whole time, letting me know what she was doing exactly. Answered all my questions thoroughly. Going to the dentist is never comfortable, but she made it as tolerable as possible. read more

Dr. Collins is my favorite dentist. He is the best. Been seeing him for 3 years now. His staff is kind and courteous. I am very shy about my teeth and he makes me feel very comfortable every time. You may have to wait a bit to get in to see him as he is very busy. There is a reason he is busy: He is great at what he does. read more

Dr. Collins provides great service and is dedicated to providing the best service to his patients. I had an emergency situation around Thanksgiving and he came in ASAP to fix it. His staff is also very friendly and helpful. read more

"Ripoff dentist and unprofessional staff." This dentist is a rip off. I went in for a 6 month cleaning; but was told I needed six filings. Dr Collins did not exam my teeth. How did he assume I need six filings just by looking in my mouth? The following week I went to another dentist for a second opinion; the dentist did a full exam and x-ray, and told me I had perfect teeth and no cavities. He was as confused as I was, as to why Dr, Collins told me I needed six filings. I am glad I got a second opinion. If you are looking for a professional, honest and great dentist check out the dentist office of Benjamin Fiss D.D.S., he and his staff is wonderful. STAY AWAY from Dr. Collins; he is not an honest dentist. The positive reviews here are mostly likely from his staff or friends; there is no way this dentist is reputable. Although, Dr Collins office is conveniently located to where I live; I am more than happy to travel to Michigan Avenue for better service. read more