Unbelievable service, we have 6 rescue, adopted now !beagles and basset...........the recent…read moreadoptee a 12 yr old beagle is traumatized by being picked up and absolutely refuses to get a collar on..........but D the groomer did his magic!!! I absolutely recommend Woofie's to do your pet's grooming needs ...and ask for Derek............

Dax did a fantastic job on both our puppy Teddy and older dog Tucker. Both these guys are Havanese…read more Teddy is eight months old and so full of energy while Tucker's the most sensitive of our two dogs. Dax worked his magic for both and the results were flawless. He was very polite and patient and somehow he got these two guys to comply. I contacted other groomers within the area, but none of those places ever responded back to me through the email, which was very disappointing. But I'm so glad that Woofie came through for us. They were very courteous and responsive to me through Yelp chat, and all the questions I had were answered very promptly. I'm so happy with the results and our dogs look so clean and proper now. Looking forward to the next grooming session in the future.

They used to always give you the dog walker you wanted. Now they dont listen. What happened? Past…read morefew weeks have been bad. Incorrect charges, messed up appointments, bad communication, and a friend told me they keep charging her or showing up after she cancels. New guy answering phones is disorganized.

Broken glass with food is not a good mix. I apologize for the length and I'm not usually a negative…read morereviewer but... full experience: We recently relocated to Portland from Sacramento, Ca and were so excited to find a passionate group of folks to take care of our three cats and 70lbs dog in-(our)house. We used Tails and Trails 3 times with mixed results. Important to know- you create detailed notes with the owner (Jeff) on how to access your building, routines, where leashes are, etc., etc., when you have your introductory visit. Our instructions ask that the handler only feeds the cats their canned food, nothing else. 1st time, week-long trip (June 2024)- handlers were 2+ hours late regularly. While this wasn't the biggest issue, we don't have a doggie door and that level of lateness pushed the pup's bathroom breaks longer than we're comfortable. But, we liked the service offered and adjusted how often we scheduled handler visits for the second and third visits. 2nd time, 1 week of walks while both of us were gone for longer than 8 hours (September 2024)- Great! Annie (I'm not disclosing employees' full names for their privacy) had no problems and was very helpful. 3rd time, overnight away- 4 visits requested: Sat afternoon and evening; Sun am and afternoon (October 2024)- Day 1- We left the house at 8 am and scheduled feeding/walk visits for about 1:00 pm and 6:00 pm. Around 1:25 pm, Chloe (office manager) texted me to ask if we had scheduled for 7:00 am that day. When we said we hadn't, a communication between Chloe and a handler led to the 1:00 pm visit being skipped. We talked with Chloe that evening and she said the handler would roll the afternoon and evening visits together, apologized for the miscommunication between herself and the handler, and credited our account for the mistake (all great). The handler arrived around 7:00 pm. They had a difficult time accessing the building so Chloe texted us to say the handler would hang out for a little longer before leaving if they couldn't get access. Once they did get into the building, they couldn't find the food or leash. The access information, food instructions, and where the leashes are were all in the instructions. The handler fed the pets and took the pup for a 15-min potty break. Since we were only gone for a night, we didn't book anyone to stay overnight. We considered cutting the trip short and wish we had. Day 2- Oscar was our handler. We got notifications that both visits were completed and everything seemed to have gone smoothly. When we got home, a glass jar with cat treats had been taken from the closed closet and left open on the counter. When we got home, there were treats all over the counter and SHATTERED GLASS MIXED WITH TREATS all over the floor. All three cats had engorged stomachs. While Chloe apologized and said she'd speak with Oscar the next day, we didn't hear back from Tails and Trails' manager or owner. We'll be anxiously monitoring our furbabies for a few more days.

We love this place! Super nice staff and our dog has so much fun. The staff is really my favorite…read morepart of this place. So kind and helpful

Nice people but both of my dogs came home hurt and they have only been there twice. First time, one…read morecame home limping and had a limp for a week. I was hesitant to go back but chalked it up to him possibly jumping off something and straining his leg. I had to find somewhere to board for one night for a wedding, so I took them back two weeks later and my other dog came home and can barely walk or get up from a sitting position. Will never go back.

We've been using Reynolds Dog Resort for all 4 of our goldens over the years. Such great people…read morewho really care about each and every dog. Our Hunter races into the front office, so happy to see everyone at the front desk, and knows the door that leads to the large outside play area. When I go to get him, he's SO happy and falls asleep in the car ride home. (I also like the fact that they require all vaccinations before you can bring your dog there).

I don't want to get into it again since our test day weeks ago at tualatin reynolds dog resort. We…read morestated multiple time what our dog needed, what should be avoided, and were very much assured that would be followed. It wasn't. Lack of accountability, defensiveness---- I would not recommend taking your dog here. Did not feel after even the sorry came out that my dog was in trusted hands at all.

We started taking our 6 month old puppy to Dogtopia and after a month switched to Scooby Shack…read more Workers stand around and do not give attention to dogs. No place for dogs to go to the bathroom so they just go in the ground while other dogs run through it( workers are not quick ti clean it up). Our puppy picked up the habit of peeing anywhere so, he started going to the bathroom all over our house. FYI he was fully potty trained prior to Dogtopia. Just not impressed with the location especially for the price!! I'll include a screenshot of the webcams where you can see the worker had not cleaned up any of the pee. (None of it is water... I watched as the dogs peed all over to see if someone would clean it)

Kim and her crew have gone above and beyond for Ernesto and I. After receiving a major life…read morechanging diagnoses. They have done everything in their power to help me. Ernesto is very young and very active. They have made it possible for both of us to live our best lives and be the best friend we both need.

The employees at this location are very friendly and clearly love animals. Russell and Emily in the…read moregrooming salon are excellent, even for my very nervous pup!

I could not get into the Wilsonville location and decided to try the Tualatin location. I WONT BE…read moreBACK. We had an early appt at 9 am and dropped our sweet girl off for bath, haircut, nail trim and paid extra for the holiday package. They said takes 3-4 hours for our 6 month old puppy. All good. So I don't hear anything by 12:15 so just head back to the store thinking when I get there she will be almost done when I arrive at 12:45. Nope. Fine - they are busy- totally understand. They say 15 more minutes as I watch them take our girl from the back and put her on platform for the minor trim work we asked for around her face and to clean up sanitary area. Oh and that nail trim. 30 minutes later I go back in and she is done ( they did not let me know as I just kept wandering the store) but the minor haircut looks like I did the " bang trim" myself at home. So crooked and messy. Definitely rushed even though I said do not rush. She looks silly. Also nails not done ( I realized at home when I got scratched) and sanitary not done. $100 + dollars for a bath, blowout and really poor hair cut. Never going back there. Wilsonville is so much better. That tech should be retrained. She is horrible.

Owner and staff truly care about your animals and treat them like pieces of your family. Amazing…read morequality work.

I want to start by saying Dani, the trainer, was very helpful and provided great feedback in forms…read moreof video sent via text. Truly the only good thing about my experience here. My aussie got her first heat cycle at 8 months and I was told she was allowed back in a few weeks once her cycle was complete. She was attending day care and training sessions a couple times a week. Unfortunately, I had some other personal matters come up and will be moving so I asked for a refund. They will not offer a refund on services and offered store credit instead. Okay, fine. I scheduled a weekend boarding to use up my remaining credit and I get a text this morning asking if my dog was spayed, if not she was not allowed to return. I understand the need for the policy but I was never made aware and was told previously by a staff member it was not necessary. I am not in a position to get her spayed right now, plus I am moving states next month. They still refuse to offer a refund of nearly $300. That is a good chunk of money that apparently they intend to keep. Doesn't matter that store credit never expires, I will not be able to use it. They made a mistake with lack of employee knowledge on policies and refuse to right their mistake and now stealing my money. This is wrong. I was emailing the owner back and forth and I am disappointed with their handling of this situation. I had my dog groomed and bathed on 2 separate occasions and she came back with mats and not dried properly. Some staff members were very standoffish and unwelcoming at drop off. There is no access to cameras and I was denied access to the facility to see where my precious pup would be. I do not recommend this facility.

I work a lot so I bring my pup in to west linn for half-day socializing & energy runoff. He comes…read morehome EXHAUSTED & I joke that I could practically just slow the car down and open the window for him to leap out & go inside in the mornings, he's that excited to get there with his friends! Staff is friendly & keeps you informed; also very proactive when they suspect there may be signs of illness to make sure all stay healthy. Definitely worth it for us & my pup has really matured having the added structure to his training.

Been bringing my pup here for six months now. Tried them out based on positive reviews. I can now…read moresee why folks like this team so much. My dog loves coming here and the staff is very engaged and aware of what's happening with your pup. They noticed a tiny bump on his head (he had prior to coming) and six months later remembered that bump when he had surgery on it. Their staff is always friendly, seem to love the dogs, and take their time answering any questions. We're very fortunate to have them here. My only quibble is that you don't actually go in to their facility. You arrive, call, and they come get your dog. (At pickup, some folks don't even get out of their car -- the staff opens car door and pup hops in.) So, I haven't actually been inside though they do have tours on Saturdays when they don't have dogs running around. I was put off by that initially, but from the pics I see and how much my dog loves it, I'm fine with it. A nice perk is they take really nice pics of pups for their Instagram page, including the one they took of mine here.