GREAT WARRANTY PROGRAM!!! I had a set of the 1" retractable ratchet straps that were only about 3 months old that I had used only a few times. I had them stored in the bed od my truck where you would usually store such things. When I went to use them again the straps pulled easily all the way out and then would not retract back. I went to their website and filled out a warranty claim including a few pics. To my amazement the warranty claim was approved and new straps on their way almost immediately...no other questions asked. This is an American...family owned company....awesome warranty!!! NOW FOR TGE REST OF THE STORY. I removed the spring assembly cover to investigate the cause of the failure. I found the springs were a blob of rust! I had developed a leak in my bed cover above the tray that the straps were stored in and they were exposed to constant moisture. The thin clock springs could not take this and rusted into oblivion. The shocking thing was that this was only about 3 months of exposure! KEEP STORED IN A DRY LOCATION unless you want the same failure. This type of equipment is usually stored in truck beds and other areas that are suseptible to the elements so I am surprised that the springs are not more resistant to to rust. read more

I've been using Rhino USA products for years, and they have consistently proven themselves to be some of the toughest, most reliable gear in the industry. Whether it's out on the trails, in the shop, or putting equipment through real-world abuse, Rhino USA products are built to handle whatever you throw at them. The quality, durability, and attention to detail are second to none. But what truly sets Rhino USA apart is their customer service. They don't just sell products -- they stand behind them and genuinely care about their customers. It's rare to find a company that still puts that much effort into taking care of the people who support them. I recommend Rhino USA to anyone looking for rugged, dependable equipment that you can trust. They've earned my business for years, and they'll continue to be my go-to brand for quality gear. read more

I have been using Rhino USA recovery gear for quite a while, and I can honestly say their products are top-notch. The quality is excellent, and every time one of my friends sees my gear, they immediately ask where I got it. I have even purchased their products as gifts because they are built tough and look great. What really sets Rhino USA apart is their customer service and lifetime warranty. I recently had an issue with one of my straps, and their support team responded quickly and made the replacement process incredibly easy. It is rare to find a company that stands behind its products the way Rhino USA does. If you are looking for dependable recovery gear and a company that truly takes care of its customers, I highly recommend Rhino USA. Their products are built to last, and their customer service is second to none. read more

I bought a 2 pack of the 2"x10' self retractable tie down straps about 2 years ago. I use them once in awhile but not every day. One of the straps had the self-retracting spring go bad, so it won't retract anymore. I was bummed. But, I reached out to Rhino USA, spent 3 mins filling out the warranty claim form online, and IMMEDIATELY received confirmation I would be receiving a new replacement strap. Today, less than a week from the time I filled out the warranty form, I RECEIVED my new strap! SERIOUSLY! THIS! THIS is what American companies should all be like! If ALL American companies stood behind their products like this, no one would buy cheap foreign garbage ever again! These guys won my business for life! GO RHINO USA! read more

Hands down the best customer support I have ever dealt with. They really stand by their lifetime warranty. They walked me through their warranty claim process which was easy and processed quickly. Their products are incredible and are quality. I had to put a regular pin in (locking one had a little corrosion due to salt trucks in winter) while I cleaned locking pin up. Someone stole my adjustable hitch balls overnight. I called customer service because I couldn't find just that part for sale. Rhino informed me they dont sell just that part. However, no questions asked customer service said submit a warranty claim. They replaced the balls and sent me two new locking pins no questions asked. read more

I have been buying Rhino USA gear for years and have never had any issues. Any items that have worn due to heavy use has been replaced under the lifetime warranty with no issues at all. Absolutely amazing company and product. I have numerous of the static , kinetic rope , retractable ratchet straps and more. My next purchase will hopefully be the traction boards as that would be awesome for my recovery gear. Overall I love the company , product and warranty my only wish would be to add more branded merch so us that are in the off-road community can help represent such an awesome company with hoodies or larger decals. read more

Had a problem with one of my straps and reached out to the website. I obviously didn't fill out the warranty request properly and only found this out when I reached back out to them inquiring about a credit they sent me. They looked at the email I sent and saw the photos but didn't see my address. I provided that to them and within an hour, I received an email stating my warranty was processed and replacement strap was being processed. Started with an AI assistant and quickly moved to a real person (Beth) who took care of me. Great product, greater customer service. customer for life. read more

I bought two 1" retractable straps in November of 2024. After holding a cover on mulch for one and a half months this year I removed them and they would not retract at all. I contacted Rhino about this issue; they advised me to file a warranty claim. I filled out the claim with all the information requested in about 5 minutes and submitted the claim. Later in the day I received an e-mail that they would be replacing the faulty straps. That is Great customer service along with standing behind their products with a lifetime warranty. Thank you Rhino for being a fantastic company!!!!! read more

I purchased several items including the ratchet straps for the e Trac system on my trailer. They are awesome and make loading up my sxs a breeze. One of the ratchet straps would only retract about half way. I reached out around 8 pm and sent a video to the warranty department thinking I wouldn't hear anything for a few days (if at all). I woke up the next morning with an order confirmed and ready to ship notice. I was blown away! You just don't get that kinda support anymore. I will only purchase Rhino products from here on out. I'm a customer for life. They truly back their products. read more

I use ratchet straps quite often when hauling my Harley or golf cart in my toy hauler. My Brother in Law showed me the Rhino straps he uses for his garage door business. I had to have them. Got them for Christmas and have used them exclusively since. Such a time-saver. Unfortunately one of my straps stopped auto retracting today. Not a problem. I contacted Rhino customer service, spoke to Katie, sent her a video and my replacement is on the way. Thoroughly impressed with the product and even more impressed with their Customer Service. Highly recommend Rhino products!! read more

I have 0 absolutely 0 bad things to say. I bought the 2" 10' straps. I love them and use them quite often. Mu strap somehow lost all tension. So I submitted a warrenty claim. I am always hesitant doing g that because some companies put up a fight even when I never abused the product. But rhino usa did not disappoint! I sent my claim and a day or two later all of a sudden it will be here tomorrow! They were extremely fast for replacing it without question. I am very impressed with the support and i will say you definitely locked in a lifelong customer! Thank you!! read more

I ordered Rhino's track system and was waiting for it to be delivered. After a week and a half of not receiving it, I thought that there might be a problem. As that all my other orders from them come relatively fast. It turns out the delivery service delivered it to a different address. When I contacted Rhino they got right back to me. Not a calling center in Indonesia, but the actual company. And they jumped right on it, even though it wasn't their fault and I had a replacement in two days. I couldn't believe it. I would highly recommend this company. read more

I first called customer service instead of going through the app. The woman I talked to was extremely helpful. I am not very tech savy but made my way through all the questions being asked of me. sent a photo of the strap along with the issues I was having with it. 10 minutes later rhino emailed me and said they were sending me a replacement strap. I was very skeptical about there lifetime warranty but I am definitely a customer for life.in my opinion it truly is a great and reliable company! I will be purchasing again and again for gifts. read more

I ordered a set off of Amazon. I was tired of having all sets or ratchet straps that after I used them the first time it was a big mess to try and keep organized. I was really interested in the retractable ratchet straps they seemed so much more easy and neat. Finally pulled the trigger and got a pair. The only thing was 1 out of the 4 weren't working. I went online and filed the warranty claim. They were very helpful, made everything super easy and simple. Already have it coming within 1 day. Great brand and great customer service! read more