1st time customer, didn't tell anyone in the shop, wanted to see how they treated their average customer off the street. Came in to: * Replace door latch. (Seems to be OK) * Replace bathroom fan blade. (Wrong part, fan now blows instead of sucking. Tech didn't check his work.) * Charged $220.87 for a $16.99 part. (Oops. Our bad - you caught us.) * Replace roof air conditioning unit. (seems to be OK, but you know I'm going to micro-scrutinize it's install.) * Mangled gooseneck hitch moving trailer around lot with wrong hitch on forklift. (Wasn't going to repair it until I mentioned it) * Watched mechanic snag landing gear foot on the ground while moving the trailer. (Oops.) One guy, one visit, multiple screw ups on a simple menu of routine maintenance jobs. Think I'm ever going to visit a Richardson's RV again for service or a new RV? Not now, not ever. Think they're going to get referrals from Yours Truly to our RV friends and neighbors? I don't think so. read more

Long wait for appt. long wait to get issue fixed. Punk ass dope at the front service desk. I'll pay for warranty work out of pocket than go here. Bad part of town, leave coach at own risk...ugh? I leave my $150,000 coach in your work area, someone breaks into it and I'm paying the deductible. Better option, Camping World. read more

Where do I beggin? Super upset. Don't really write reviews but I have been dissatisfied with this dealer twice, and once at the menifee location. I took my RV here for an electrical issue (bad generator) and after 3 weeks they told me to go to the menifee location, by the way, they left nasty greasy foot tracks all over my carpet (still in carpet). I took the RV there and after 3 weeks I received my RV and found out that nothing would work unless the generator was on. So I took it back to the riverside location. They found that some wiring was reversed. They wanted to charge me but after explaining the history they didn't charge me. Today I'm here to pick up RV and after 40 minutes, they came to me and said "sorry, we lost your keys. You can come back after we get a locksmith to open it." This place is very unprofessional. I'm very upset. And what's worse, they have a f@&. It attitude. read more

Just left Richardson's RV Service Department where they fixed a couple minor items and added a roof mounted satellite automatic dome unit. As usual we were assisted by Steve Contraras. Like I stated before, Steve is the BEST. If you need to go there you must ask for Steve. NO, he is not on commission and I did not know him prior to going there. The first service person was not acceptable. After a complaint to the owner I began seeing Steve. read more

Same feedback as some of the other folks. Parts department is great. Everything else Service,Sales, etc. is very subpar in comparison to the average RV dealership. Technicians appear to have a hard time paying attention to detail and understanding that the RVs they work on are people's prize possessions and not another "piece of $hit" (actually overheard the tech call my new trailer this). Sales team lacks integrity and reminds me of the typical used car salesman style of negotiations. I won't go back to buy another RV from them that's for sure. read more

I've taken my trailer there 3 times for a water leak three times got it back said it was fixed. Got back this weekend still leaking. Also 2 out of 3 times,I went to pick up trailer with something else broken; i.e. bent font jack, broken sewer release cable; won't be going back any time soon. read more

I wouldn't even give this one star, but have no choice. There customer service here is horrible. Trying to book a appointment is a nightmare. When we picked it up, it was a complete mess. What is more disgusting is they used our bathroom. Completely no class people working here. Wouldn't recommend ever buying a trailer from here. Customer service is what is all about and you will not find it here. read more

Very honest, helpful, the service crew was excellent. Shelly was very knowledgeable and explained everything. In fact I had a wiring problem on my truck and they gave the tools I needed to fix. I'd give them 10 stars but 5 is the highest. They have made my family and I customers for life. read more

I had an excellent experience with Richardson's Service department. Steven was very helpful and thorough. I had my kitchen counter and my bathroom counter replaced on my Jayco ultra light. The work is amazing. Looks brand new as if it was sent to Indiana and worked in their factory. I am very pleased with their work and would not hesitate to send it for repairs. read more

Ended up purchasing our Jayco 23MBH travel trailer at Richardson RV in 2014. Sales and finance made the process easy for us and matched a loan rate we obtained from another lender. Service personal always greet you and go over all the warranty work. Have not had any issues with warranty repair since purchasing our trailer. Would be great if Richardson RV would put a sales/service center in Orange County but we can live with the drive to Riverside since they have good service. read more

We had purchased two previous RV'S from Richardson's and the price was fair and promises kept. I have referred people to them and never considered going anywhere else. They have changed. We bought our third coach from them in April and just now I'm being told the missing parts, the scratches in the decals, and the small dent in the fridge will not be covered. All things were pointed out in the walk thru and I was told they were not a problem. 4 months later and a few parts were ordered, (just had to miss the appt for install today) while they reviewed the other issues. Then an e-mail saying they refuse to cover all the items. So when they said not a problem they must have meant "not our problem". Some of the items were written down by sales so those issues will be fixed or I'll have to go further. Some of this is my fault for going from past dealings with them and trusting the "this is a family company and we will take care of the problems". Bottom line get everything in writing, better yet go somewhere else. read more

We had better customer service at the county landfill

Took my trailer here to get three things done. - fix a (1) pull down shade the wouldn't stay up - fix the fridge, wouldn't work on Lp - middle couch cushion straps Also wanted a quote on some other things I wanted done. Worst service ever, they had it for a month and I never heard anything back from them. Finally I called and asked them, what is happening. They didn't get to looking at it until I called and they ordered the cushion that the trailer needed that day. When the trailer was done a month after that The service staff was to busy to walk me through it and it was getting blocked in by a truck coming in. So I had to take it home without looking, dumb on my part I know. got home the fridge didn't work still, the shade was still broken, and the cushion on the couch was still in the exact shape I dropped it off in with a huge sinking dent in it (obvious to see). Called right away cause we were taking it camping and asked them what the heck happened. And that the couch looks the same and nothing is fixed, and the service manager lied to me and said he saw it with his own eyes that they fixed it and he approved it and had nothing to say about the shade or the fridge. So it was there for two months, missed two camping trips with family and got nothing done. Needless to say we will not be returning and have guided my family and friends that have business with them also elsewhere. It was so ridiculous the costumer service I got when trying to get a hold of someone that could figure this whole thing out left my number to the managers and left messages and nothing back. It's sad because the staff at the Richardsons Rv lot up the street are very helpful and willing to work with me, but when it comes to the service center they're the worst. I have heard a lot of other bad things about this service center, would advise to go elsewhere. Hope this helped. read more

I had a Bigfoot leveling system installed by Richardson's RV in Riverside. Was told they'd have my Motor Home about a week. Dropped it off on a Saturday and was told to come pick it up and have a tow bar installed on Thursday. Good so far! When I arrived they started on my CRV installing a Blue Ox tow system. While waiting, the installing tech for the leveling system showed me how they worked. I noticed that one of the jacks was not installed plumb. It came down at an angle. I was told by the tech "No big deal, they have a foot that adjusts for the angle". I also thought the clearance was too low. He assured me that it'd be fine . "When I went over a bump the tire going over the bump first would raise the jack. No big deal". I had several hours to kill before my car would be done so I looked online at the installation instructions for Bigfoot Levelers. It clearly stated a minimum clearance of 7" and the jacks had to be plumb. I measured the clearance and found one jack at 5.5" and another at 6". The tech insisted that they couldn't go any higher. I said I wasn't taking it unless they could address these issues. When my CRV was ready the front panel was loose because a couple of the retainer clips had broken and they didn't replace them. They secured it temporarily till I came back for the MH. Came back on Sat. They fixed the CRV and had raised the jacks but not enough and one was still not plumb. I left again! (I live 2 hours away). They got some weld on brackets from Bigfoot and addressed the clearance issue and the other jack was plumb. Yay, until I found that they'd welded the plumb jack to the frame. It has to be bolted on. What a nightmare! Finally got my MH home and found the ground wire for the generator hanging under the coach. While repairing that I noticed that the wiring Richardson RV had done was not in spline, the penetration for the wiring into the coach was not sealed, and the wiring is drooping here and there. I'll fix it myself. This has been the worst experience with a RV center ever and I've been dealing with RV's for 25 years. On a positive note, the sales guy, Mike and the front man for the service department, Steve, were easy to deal with. They bent over backward trying to make it right. I truly don't think they know what a lousy job the techs at this place do. Not sealing wiring penetrations and no spline invites problems. read more

This is for the Richardson's RV service center. Bought a new Genesis 37gs 5th wheel no biggie. As soon as they install the electrical 7 way plug into the bed of the truck suddenly there is a problem with the truck trailer wiring. While attempting to diagnose that last Monday they backed my tailgate on my truck into a hitch and destroy my tail gate. Danny calls me and promises the new tailgate will be ready Friday morning. I drive all the way down there to find out it's not ready. Today, they drive to my house to install the tailgate to make it right and there is a paint chip in the tailgate. Enrique who is in charge of the service center says he will send the paint repair guy out on Wednesday to fix. I just get home to inspect the install and the top molding is not flush or right, the no slam tailgate shock feature is not working, and the right side of the tailgate hinge is missing the plastic grommet, which holds the tailgate secure and prevents it from slamming down. I am very very displeased with the Richardson's RV service center. read more