Horrible customer service and terrible terrible business. They don't give all the information and…read morethen you show up and they don't take credibility. The guy at the front became defensive. Do not use this place at all!!!!!

HORRIBLE DO NOT BOOK!!!!!They falsely advertise on PriceLine as being located at Vancouver airport…read morebut it's actually 10 minutes away. Waited 1 hour for them to give me a scraped Camry with a bent door and curb rash rims. I missed my wedding rehearsal as a result of waiting. Waited another 15 minutes for them to give me a second Camry with a quarter tank of gas. Manager said someone will contact us to resolve issue, no call received for the entire weekend in Vancouver. Save yourself the grief and never book here.

absolutely wonderful 10/10!!! Very efficient and made my car look brand new, best value, will…read moredefinitely come back!

From the owner: ALIGO Rent A Car offers all car classes including premium and Luxury. read more

Iqbal is such a kind person that I want to keep going back because the service is good. I don't…read moreknow much about cars, but I do know that his prices are much more reasonable than going back to the dealership to get them serviced, and him and his team does a good job and what they do. The business is just past the Ironwood complex on No. 5 road and can be easy to miss, but I will recommend this place to all of my friends for great service at reasonable prices!

We rented a van only a few weeks after they opened in early May…read more One of the owners was still in the shop building the vans, hiring staff, and getting everything right. It was a trip watching him work. Our big sur van was perfect for the three of us , especially with the roof top sleeper. The layout was great, and the van performed perfectly. The fish fiesta paint job was over the top! Not only was the van rock solid, but so was the customer service. While I was waiting to drop off the van at the end of our trip, I listened to the boss deal with another customers problems. She totalled her van hitting an animal in the road and was stranded in the middle of the desert with her kid. Escape comped her a hotel room and car rental until they could connect her with a replacement van ;even though none of these problems were their fault. They had a chance to ding me with a surcharge for not refilling the gas upon return, and just charged me for the gas. Good luck having that happen with anyone else! It's great to see first hand just how far Escape will go to satisfy their customers. This is a great business, go travel!!,

We rented a van (Big Sur) Dec 7-10, and it performed well through the first big snowfall and icy…read moreroads up near Whistler. The office is a little out of the way, but still accessible by public transit. Amazing customer service from Chris! He was incredibly friendly and helpful. In the office there is even a shelf of free stuff left behind by others, like soap, bear spray, and cleaning supplies, for convenience. The van itself is well thought out and easy to drive. There is a second battery in the back that runs a bright light near the cooking area and a fridge (although not so necessary in freezing weather). The only thing that I hope they change soon is that prices are all in USD. This is Canada. Please use our currency. All in all a great experience, and I would definitely use this company again next time I feel the itch for adventure!

Three things: 1)The…read moreplace made us wait 30 minutes past our appointment time. 2)This place claims to be the cheapest- but the surrounding car rental places offered cheaper prices. (That's including "discounts" for "pre-existing customers"!) 3) They find small reasons to tack on extra prices to their "cheap" rates for minimal (pre-existing?) damages. ie. claiming there was a dent in the door that could only be seen at a certain angle (maybe dime sized) and claimed they would have to "take the car to Nissan to get it repaired" (what?!) In sum: Less-than-great service, not-cheap, questionable honesty. Tip: If you use these guys, please be sure to look your car up and down a few times over and be sure to catch E-VER-Y-THING. Note: Other low-cost-rent-a-car locations/reviewers seem to use the same tactics. http://www.yelp.ca/biz/lo-cost-rent-a-car-and-truck-north-vancouver

Wrong name for the company - This place is not the cheapest as they claim ,the other car rental…read moreplaces offered cheaper prices. They find small reasons to bank on extra prices to their "cheap" rates claiming pity things like I drove over 250 km per day ( i was never told that i should drive less) and then they claim to get the best deal. In place like Vancouver 250 km a day is just insane. This place is not cheap, have dirty filthy cars and worst guest services as when i said i will have to put a negative feedback, the guy said do whatever you want (we don't care ) If you use these guys, please be sure to look at the contract closely or you will end up paying at-least 100 per day

I received a car from this company as a courtesy car when mine was in the shop. The company…read moredelivered the car to where my car was being fixed and I was able to leave within 15 min! It was such a hassle free process! I returned the car to where my car was being fixed with no problems afterwards. The car I was given was clean and free of oder. There was a few scratches on the car, but the guy who was doing the walk around with me was very patient and noted everything down.

Had my car serviced and they they didn't have enough in-house cars so I was provided a courtesy car…read morefrom them. I thought it would take a long time to get the car as they are not located in the auto mall, but the service was quick and the car I received was very clean. Staff that helped me was very nice too!

Khushi Bashkar was great customer service. She attended to 2 customers at the same time and got my…read morerental done as well.

Do not rent here. I have never had this issue before with any Canadian rental car company. My dad…read morerented a car using his Brazilian passport, and they suddenly demanded an International Driving Permit, which has never been requested from us anywhere else. The booking was prepaid, and even then they told us we had to contact the booking platform ourselves to request a refund. We haven't contacted them yet, but we will be doing so. Awful customer service and a terrible experience overall. The employee who helped us was rude and completely unhelpful. Be careful renting here, because you might arrive expecting a car and leave stranded instead. Very disappointing and unprofessional.

Emailed this dealer (not knowing it was a dealer because it had posted a car ad on CL under…read more"owner") about a Mercedes GLK350 to ask for the Carfax Canada Report. Instead, I received an ICBC Vehicle Claims History Report. When I asked again for the Carfax Canada Report, the seller responded by stating that that the ICBC report has the same information as the Carfax report (the Carfax report actually has MUCH MORE information, showing full vehicle history) and that the Carfax report is not purchased for someone until the car is viewed in person. The seller then stated that the reason Carfax Canada reports are not initially provided is because would have to continually updated reports (spending money each time) for Carfax Canada reports as potential customers request them. If you've ever requested a Carfax Canada report from a reputable auto-dealership, you'll know the above response is beyond ridiculous. The availability of Carfax Canada reports at an auto dealership is, at the bare minimum, a sign of sound auto-sales business practices. The lack of this here, combined with the seller's questionable behavior and ridiculous response, is the first sign of smoke indicating fire. I love it when businesses raise red flags in the early stages of communication; it saves us a lot of time.

From the owner: Car rental Car salesread more