Do not ever go to this dealership to try to lease any cars from them. I have a current lease that was done at their dealership in Roswell back in 2021. With the 2023 Tucson are now on the market and have a huge improvement over the 2021. I have 16 months left on my current lease that is with Hyundai finance. So, the current payoff is $24704, and I have a KBB Max trade-in value of $32,284. I wanted to do the click to buy option where you do not have to step foot in the dealership to do another lease or even a purchase. Well, everything was going fine right up to the point of them sending me a lease payment for 36 months that stated $573 per month. Then another message came from the salesperson that stated the sales manager needed me to come in and finish the paperwork and I would be on my way with the new 2023 Tucson Limited in 30 minutes. Well-being new to this click to buy process I said OK I will go in. Once there this sales manager Steve introduced me to the internet salesperson that was handling my transaction. Very nice guy Henry. He started the process of doing the paperwork and me signing some initial documents and said in a few minutes I would be ready to go to the finance manager to finalize the deal. I thought this was done and did not even realize this was a bait and switch to tell me in the business office the monthly lease payment would be the $573. I asked him why that my current lease is only $227.20 a month with Hyundai finance. Then this finance guy started shuddering around and give me so off the wall reasons. I even showed him his own figures that it was not correct that if you took the $573 times the 36 months you come up with $20628 and then add the residual value which is the payoff at the end of the 36 months on the new Hyundai which was about $22215 you get $42843. The entire cost of the 23 Tucson was only $40228. As it turns out the computer figured this as a finance deal and not a lease but that was never admitted to. I again told him no deal and told him to bring me my keys to the 21 Hyundai. He told me to hold on while he talked to the sales manager. In 5 minutes, he came back without the sales manager and said that was the best they could do. I again said NO. He then said hold on again and left for a few minutes and then returned and told me to follow him. He took me back to the sales desk and handed my one key and I said OK where it the other one. He then went to the original salesperson to get the other key and when he returned, he handed it to me and showed me the door. He even said he needed his pen back and practically jerked it out of my hand. So, I left and of course steamed. Once back home after wasting 3 hours at this dealership I immediately printed off all the documentation that I had received during the internet transaction up to the point of being asked to come to the dealership to finalize the deal. I then proceeded to go to My Hyundai account at Hyundai Finance and started submitting the documents to their online complaint about this dealership. These 2 jokers must think I am stupid, but they got another thing coming. I have a degree in computer science and most of my work experience has been working in the IT department of several high-profile companies as a programmer analysis and most of that time was working with the finance managers of these companies on doing reports for the retail business. We will see what happens but unless this Hyundai dealership makes this right and corrects this wrong, I can guarantee you that my next lease or finance will not be a Hyundai. The dealership losses and so does the corporate Hyundai. Maybe it's time that I go away from a foreign made vehicle to one made in the USA even though these Hyundai's come with a much better warranty than the American made vehicles. I have owned or leased 5 Hyundai's since 2007 and 2 have been from this dealership. I don't know what has happen to Rick Case, but they are absolutely not the dealership they were before the Pandemic hit. That also goes for their service department. read more

Full of Lies, Markups & Bait-and-Switch Tactics -- Stay Away Sharing my experience to help others avoid what I went through at Rick Case Hyundai Duluth. After seeing a $500 coupon offer on their official website, I submitted my info and got a call from Danial Liscano. He claimed to be with the dealership but never mentioned he wasn't part of the local team -- turns out he's from their remote Internet Sales/BDC team. We spoke by phone and text. He sent me a quote for $28,596 OTD (screenshot attached), which included an inflated price and unnecessary appearance package on a used car. The online listing clearly showed $24,933, and I explained my budget and expectations. I told him $23,500 OTD was my max, based on market data and the fact that the car had been sitting for over 6 weeks. He kept assuring me that coming in was worth it -- that we could "make it happen." Despite the rain, traffic, and having to leave work early, I drove over an hour to the dealership. When I arrived, Danial was nowhere to be found and I was handed off to Eric, who gave me a new quote that was even higher -- now over $29K OTD. I showed him all the texts. Even he could see the conversation in the system. Eventually, the General Manager stepped in, only to blame the BDC team and distance the dealership from their own website leads. He even told me that the car had only been there 5 days, which is false. He sarcastically offered me gas money (I drove an EV, so that was insulting), and finally said he could maybe drop the price by $1-$1.5K -- which only removed the made-up fees they added in the first place. I wasted over 6 hours -- * 3.5 hours round trip * 1.5 hours at the dealership * 1 hour lost work time + writing this review This dealership operates with zero transparency, uses high-pressure and misleading tactics, and shows no respect for customers' time. The whole experience was filled with deception, blame-shifting, and unprofessionalism. Avoid Rick Case Hyundai Duluth at all costs. If you see an online offer, don't trust it until it's in writing, signed, and verified by someone actually at the dealership. Attaching screenshots so others don't fall for this. read more

Let me start by saying that my rating was much higher until a couple of days ago. I purchased a 2005 Mercedes from Rick Case Hyundai back in May of 2013 and was also sold an extended warranty on this purchase. Fast forward to July 2017 when I need to use the extended warranty and I find out that it is expired. I was sold a complete wrap policy on a car that the power train warranty had expired on (I did not know because no one told me) and I was also told that the policy was good for 10yrs/100K miles and would start at the 59K miles that I purchased it at and not 0 which is what I found out to be the case. I AM CONVINCED THAT THIS CAR WAS SOLD BASED ON WHAT THEY DO FOR HYUNDAI PURCHASES AND NOT MERCEDES BECAUSE THEY DID NOT KNOW ANYTHING ABOUT MERCEDES BENZ. I purchased this car hours after someone had traded it in as there was no sticker on the car because they had not done the workup and instead of telling me that they could not sell the car until they had done the workup to know what they were selling they sold it anyway without knowing anything about it. I have purchased three cars (last one in April of this year) from them since but I guess that does not matter because the callous attitude that I received from their manager ADAM was awful to say the least. I was told that I signed the paper so it is what it is. Long story short RICK CASE Hyundai refuses to do anything about this situation to make me whole....LOYAL CUSTOMER or not. IT WILL BE A COLD DAY IN HELL WITH SNOW ON THE GROUND BEFORE I EVER STEP FOOT ON THAT LOT AGAIN LET ALONE MAKE ANOTHER PURCHASE OR RECOMMEND ANYONE. read more

I came to the dealership on a Tuesday with my father to check out some options (a Sonata and an Elantra). They didn't have all of the ones in stock that I found online, but Blessing Iyere was very thorough and efficient in finding the right car. He explained every step of the way and all of the options, very friendly and personable. Although I was very picky, Blessing was very patient and allowed me to test drive and check out any car I was interested in. We were able to find a 2016 white Elantra with a beige interior, but I wanted a black exterior with a beige cloth interior instead of leather, and I wanted the tech package that included the 7" display screen with navigation. He explained to my father and I that there wasn't one in stock here, but he can easily get one for me by the end of the day at another Rick Case dealership if there was one in stock. I had to leave before I could make my final decision on which car that I wanted, so I rescheduled on Friday. That morning when I walked in, Blessing was able to get the EXACT car that I wanted. It was a 2016 black Elantra sports edition with a cloth beige interior with the 7" display screen with navigation. We took the time to test drive it and check out all the specs. Blessing did a great job demonstrating all of the features with me in the car. The managers there were very friendly and took time to get to know us. We were able to get a proper price, and I left the dealership with my beautiful dream car that day. read more

My Daughter and I were looking to replace her 2005 Chevy Aveo which had been totaled in an accident. She had a budget of around 8K, but didn't want a typical "econo box". She settled on two models, a 2012 Chrysler 200, and 2012 Mazda 6. Gabriel Rodrigues was our sales associate at Rick Case Hyundai where the Chrysler was advertised as an internet special. He listened, was very thorough demonstrating the features of the car, and was helpful throughout the whole process. He treated us like Family, and sold us on his personal concern to make sure my Daughter got exactly what she needed. In fact, while on our way to check out her other selection, he provided us with a free car fax that indicated the vehicle had some previous accident damage. This helped tip the scales in favor of the Chrysler. Not only that, in her excitement over the purchase, my Daughter accidentally locked her keys inside the car with her 3 year old son inside! Mr. Rodrigues stayed with us while we waited on a tow company the Dealership called to unlock the door for us at no charge. Often times car sales people can be aggressive, even rude. This was one of the most pleasant experiences we could imagine because this associate wasn't just selling us a car, he sold us on a relationship with him we could trust. It made a huge difference for us and because of it we think we have found a new friend and trusted Dealership for our next vehicle purchase. A perfect 10! read more

I hadn't bought a new car in years and was dreading the whole experience. After researching cars online, I decided that I wanted to buy a new Elantra. I stopped into a Hyundai dealership and was not happy with both the price and the trade-in value of my old car. Even though they would have liked to hold me hostage until I purchased the car I test drove, I managed to escape. I sold my car on Craigslist two days later, and started negotiating with three other Hyundai dealerships via email. I let them all know exactly what I wanted, and asked who was willing to give me the bottom-line best price. I was contacted by Larry Fitzpatrick at Rick Case Hyundai, and he was giving me a way better price than the two other dealerships. I thought that surely there was going to be some glitch, some fee, that they would tack on when I walked in the door. Larry assured me that that would not be the case. Not only was he true to his word, I actually paid LESS than the negotiated price! I was extremely pleased with the whole car-buying experience. I thought I would be at the dealership for the usual 4-5 hours, but was driving off in my new car in less than two hours. Larry had everything ready, and I found Karrie in the finance department to be extremely competent and efficient. I am very pleased with the whole experience I had at Rick Case Hyundai and will definitely recommend to my family and friends! read more

This review is mainly for the service department. I bought two cars from them in the past, and both experiences have been sub-par. No real complaints but nothing real positive either. Now, onto the story. I purchased my 2013 Hyundai Elantra GT from Rick Case in Duluth sometime in October of 2012. Again, nothing wrong with the sales experience. But the service department is always lacking something. Whether it be a professional feel or just better customer service, every issue I've had with them has been about their service. In fact, the last time I had an issue, I felt so mistreated I just trading the freaking car in at another dealership. I didn't want to deal with them anymore. I had warranties, like any new car does and I still feel like they tried to go around them for everything. The last time I took it to service they were going to charge me close to $1500 - half of that was their insane labor charge. And then they were gonna charge me for a brand new tire, around 200 dollars. Okay sure, new tire. But what really killed me is that when I turned down paying for them to begin fixing the car, they tried to say my car was deemed "undriveable", and they would not release it. Yeah the steering was a little out of whack and yes I did need new tire, but it really seemed more like they didn't want me to get a second opinion that would probably charge me less. I'm good, no thanks. read more

Stop using this dealership. Really, just stop. My visit to Rick Case Hyundai in Duluth started positively, with the sales staff, particularly Vern, being friendly and helpful during the initial stages of the car buying process. However, the experience took a negative turn during the post-negotiation phase. After agreeing on a price, I was asked to sign an arbitration agreement, which was presented as a standard practice across all dealerships and had been used for years. This raised my concerns, and upon further investigation, I found that this is not a universally adopted standard, which made me question the transparency of their sales practices. Additionally, the finance department's approach to selling extended warranties was overly aggressive. Despite my clear refusal of the extended warranties on four separate occasions, the representative persisted, hindering the progress of finalizing the sale. This level of pressure left me with no option but to walk away from the deal. Based on these experiences, I cannot recommend Rick Case Hyundai. While the initial interaction with the sales staff was positive, the subsequent lack of transparency and undue pressure in the finance department overshadowed the initial goodwill. Potential customers should be wary of these practices. read more

My wife and I had been looking to buy a new car for her.We had a list of cars she wanted to test drive.We had yest driven half of the vehicles when we went to Rick Case Hyundai.We had no appointment and had not called them.Tim Crawley met us at the door.Tim was great.We told him what we were wanting to look at which was the 2013 Veloster.We test drove a couple of models and purchased the Turbo edition.Tim knew each model inside and out.He explained every switch,button and knob.He is the guy to see when you want to buy a new Hyundai. Greg Ganter,Darren Davison and Steve Hall were great. They made the paperwork side of the buying process very easy.I have purchsed several cars over the years and it was always a long drawn out process lasting 6 to 8 hours.This time we were only there for 5 1/2 hrs.An hour and a half was test driving vehicles,.They were constantly asking if there was anything they could get for us or if everythings was going alright. To sum up,they are proffesionals who want to sell you a car but without the pressure or the bullshit.They listen to want you want and what you want to spend.They have alot a cars in stock so you can find the one with all the bells and whistles.It is a nice and clean showroom and service area.I highly recommend this dealership. read more

I went here to buy new Hyundai Tuscan. I arrived with my family and a close friend on time at Rick case Duluth with a confirm appointment at 10 AM. Was surprised that it took a while for them to figure out my appointment and assign a sales rep. Even more surprised that she had little knowledge about Hyundai Tuscan cars saying SE and SEL model are the same. She was continuously texting while talking to me. I was not offered a test drive, instead she drove the car and we were offered passenger sheet. Least to say my $50 driving voucher was not entertained. She had no clue that legal non US citizens with valid Visa is eligible to buy a car and get finance. She had to ask her manager for every little piece of information. When it came to numbers and trade in, the manager came and he valued the car for $100. I was OK with trade-in value but did not like his tone "what do you think your car is worth". It might be worthless but I and my wife have an emotional connect. Overall I felt gutted after visiting this place. After getting final price quotes, when I ask him (manager) whether this price will be valid for next two-three days, he replied in very rude tone that he does not know, it may go higher. I am going to invest upto 30K, but it will not be Hyundai anymore. read more

I just received a letter from Rick Case Hyundai offering to waive or pay my remaining lease payments, if I purchased a new car from them. . It was signed by Stephan Gronberg, the General Manager who refused to talk to me after his finance department had a warrant served on me for owing them money after they issued me a refund for my original trade in and never contacted me, even after the salesman had visited my house to instruct my wife on the features on her new Equus. No phone call to say a mistake was made, only a warrant and a cold shoulder. This caused my family and I to cancel a 4th of July vacation, because I was scheduled to appear in court on July 5th. And yes the charge was dropped after I paid the money, filed a complaint with the Better Business Bureau and was contacted by a spokesperson who never admitted, nor apologized for this horrendous act against me. I'm really surprised they still want to do business with me and is even willing to waive my remaining lease payments As for the Equus, my wife loves it and we plan to lease another one in a couple of months. Still, I just find it hard to believe, they would send an offer like this to someone they tried to take to court. An innocent victim! read more

BEST CUSTOMER SERVICE EVER!!!!!! I have been in a few times for service on my 2007, 94,000 mile Veracruz. Every time the service department has been outstanding. Thanks, Sarah, Tony, David, Nicole and Chong. Well, this past Saturday I was back at the service dept. I had expressed interest in a new vehicle in the past and Nicole introduced me to FRED SCOTT. I wasn't positive I was ready to let go of my Veracruz, but Fred listened to what my needs were and, after service called to tell me what I need to repair my vehicle, Fred called to tell me to come in and look at what he could do. I went back to the dealership and Fred was able to put me in a new Sonata, which is the vehicle I had expressed interest in, in the color I wanted. He got me a decent value on my trade, considering it was sitting in the service department needing repairs, and he got me a great deal on my new vehicle that fit into my budget. Oh and FRED did all of this in less than 2 1/2 - 3 hours. Of course, he had a lot of help from his great finance guy Manish and his Manager Casey. I hate buying new cars and this truly was the best experience. The people at Rick Case have made the experience fun and painless. THANKS FRED!!! read more

My partner and I came to this location to view and test drive a Prestige GV80. Vern O'cain came to us and to my surprise was not welcoming. He didn't ask how we were but abruptly asked "What are you trading in today?". We quickly overlooked that issue and expressed our interest in the GV80 Prestige. He told us " That's an $80,000 car and we don't typically allow people to test drive the Prestige." My partner and I both drive Audi's (A8L and a Q7). It was unsettling when we heard those words due to us not having a budget for our car purchase. It was not a pleasant experience to feel denied access to a product that we had every means to purchase. Mr. O'Cain started to explain how he won't allow us to drive the $80,000 and doesn't want us to put 200 miles on the vehicle. I'm not sure how a routine test drive will add 200 miles to the vehicle however, he mentioned it and reiterated that it was a problem. Soon after, he abruptly says "Give me one second, I'll be right back.", and proceeded to go inside the building to assist another customer. We are not pleased with our visit and will not recommend this dealership to anyone that wants to purchase any vehicle. read more

I normally don't leave negative reviews, but my experience at Rick Case Hyundai in Duluth was frustrating enough that I feel obligated to warn other customers. From start to finish, the service here has been consistently disappointing. Communication is almost nonexistent -- you're left waiting for updates, calling repeatedly, and getting different answers every time you speak to someone. Simple issues turn into long, drawn‑out problems, and there's very little sense of urgency or accountability from the staff. What bothered me most was the lack of transparency. Instead of clear explanations, I kept getting vague responses, upsell attempts, and excuses that didn't make sense. It felt like they were more focused on charging for additional services than actually fixing the issue. The customer service attitude didn't help either -- dismissive, unhelpful, and at times downright rude. Based on my experience, I would not recommend this dealership for service or repairs. There are plenty of other Hyundai locations in the area that treat customers with more honesty, respect, and professionalism. I won't be returning. read more

I purchased my 2010 Hyundai Elantra late December 2012 after an accident totaled my 2002 Honda Accord. I had decided to look into a Hyundai after the great reviews in Consumer Reports. My salesman, Larry Fitzpatrick, helped me find a car I could afford and recommended a 2010 Elantra. We went for a drive and I was happy with the smooth drive. Larry answered all my questions on the Elantra. I love my Hyundai Elantra, with the warranty and the savings at the gas pump. I called him on Tuesday when my Tags hadn't come in the mail. He called and told me they found out the car needed Emissions done. He told me he would come to me to give me a loaner vehicle and he took my car back to the dealership to have the emissions done. Larry called to let me know the emissions are done and he will meet with me tomorrow to exchange vehicles. Talk about Customer Service! Rick Case has earned my business for life! If you want great service, a great vehicle and a salesman you can trust. Go to Rick Case Hyundai in Duluth and ask for Larry Fitzpatrick. read more

This review is for the service manager TAMMY. I visited to Rickcase Hyundai service department for routine services. They promised 1 hour wait time. I waited in the customer wating area was pretty good but my vehicle wasn't ready till 2 hours. I complained to the service advisor about taking too long for my vehicle to be ready and I asked to talk with the Service Manager TAMMY. She was very rude and and ignored me completly. After service was done,service advisor said that service was no charge. I thought they didn't charge to me because it took too long for service. I asked to service advisor why you didin't charge to me,He said You can recieve survey from Hyundai Motor if we charge to you. She was afraid of recieving bad survey from me because that service took too long. That's CHEATING to customer!!!!!!!!!!!!!! I do not mind to pay what serviced my vehicle and I want to evaluate how I felt about the service. read more

I can't believe it that I bought my car already, just few days it has done, this is the first time to buy a car in US for me, all of experience was in China. when the beginning I sent my interested to them on the line then the rick case Hyundai Duluth contacted me at the same day, and the very patient salesman named Hunter Sheldon told me he would like to pick me up at the second day, as I didn't know I need have GA drive license to buy a car, so the second day he spent all day to help me to get my drive license, as I am immigrated person , the Gov asked deferent documents , we had to back and forth to my home and AMV. he is so nice person and always tells me no worries, I am here to help you, he explained me many times when I did not understand something, during the time I still met his managers I saw them how good work together. I only went to deal ship two times then I got my lovely car.it is amazing .... read more

I was in for my regularly scheduled oil change and I am always greeted by the most customer friendly young lady by the name of Tammy Baker! She has the best personality and is always very informative, knowledgeable and goes above and beyond to help me and her coworker while staying focused on the task at hand... I just love seeing her face when I walk into the service department... Because I know I am going to be taken care of right away, treated well and in and out without a hitch... If she's not there I always ask if she's around just to say hello and see that smile of hers... I think she is the reason I drive from West Midtown in Atlanta out to Gwinnett to get my car serviced... If you want great service with a friendly smile head out to Rick Case Hyundai in Duluth and ask for Tammy Baker in the service department... She will show you exactly what "real" customer service should be. read more

First time being at Rick case's Hyundai and as soon as I walked in the workers were very welcoming and wasted no time on making us feel like we'll walk out of their lot with a car. Overall a great staff and great place to buy a car, I've had no experience with Hyundai before so thanks to my salesman, Blessing Iyere and his co workers, I was very informed and pleased. Not to mention, I was pretty indecisive, and they still made sure to take their time with me, so that's a thumbs up. What I really valued most is their loyalty to their customers, they kept their words one hundred perfect and spoke truthfully toward me as a costumer and they did the best they can to make sure I walked out with one of their cars, so next time you decide to stop by Rick Case's Hyundai make sure to look for Blessing Iyere, a very very excellent and humbled salesman read more