We had a great experience here. It started off with Wanda, who answered the initial phone call regarding a preowned vehicle that they had listed for sale. She was very direct with her answers. She knew all of the information she was responsive and she called back when she said she would. After a few follow ups, I went in unannounced and met with Joshua. If it wasn't for him, I would not have purchased the vehicle. He did an amazing job, he knew all of the information about the vehicle, and gave me quick, pleasant and friendly responses if you could ask for a great car buying experience, I would say that this is one it is because of the people I interacted with who made it a great experience thank you Wanda and Joshua you did a great job. read more

Neglectful is the best term for the sales staff here. Only had my new car for 2 months and it has been a nightmare trying to get everything done. The vehicle was solded damaged despite being told it went through inspection so it didn't have any problems. Mind you, still being charged monthly as if this vehicle had no problem. Because of that, I had to leave my car at the service center TWICE because it failed again after a week. At the point of writing this, I had still yet to receive my license plate because it failed to deliver to my address. Doesn't matter how many times on the paperwork it states my address, they will lose it. Now I have to waste more time trying to report it for lost and get a new one. For anyone planning to get a vehicle here, take precaution. You have every right to inspect the vehicle you're going to purchase, so double checked the lights, inside and outside, even take it for a test drive. Plan for the worse, because it WILL happen. You're going to have to make time out of your day to resolve the problems set by this place. read more

Terrible! I would never buy a car from them. I called before traveling to buy a Kia Stinger they said they had in stock. Dealership confirmed that specific car was still there and available, on my way there. When I arrived 30 minutes after confirming availability, the car was not there. They then proceeded to try to sell me a NEW car. I had spent $40 to Uber there to buy the car that wasn't available, and I asked them if they could at least give me a ride back to my hotel. They said "no, because it's beyond their 10-mile radius." So I wasted $80 and 2 hours of my time, going to Rick Case Kia for a car they told me I could buy, that they didn't have, 30 minutes after saying they have it. Major bait and switch!!! Update: We ended up buying a car from the Kia dealership in Miami. That dealership said that the 'bait and switch' tactic Rick Case Kia pulled is very common amongst car dealerships. They said the way to prevent that from happening is to not only call to make sure they have that car in stock, but to also have them literally take a picture of that car and send it to you, to show proof that they have it there before you go. read more

Went to Rick Case Kia yesterday and bought a slightly used Telluride. Wonderful experience and Ryan Williams was a pleasure to work with. No 'shark' pressure, he's very knowledgeable about his products and is courteous to a fault. Would highly recommend seeking him out if you want to purchase a vehicle from Rick Case Kia. Additionally, finance manager Caroll Gil was a real peach! Sweet person, kind, and not pushy! The finance process was smooth and quick and Caroll was very personable, yet professional! Suggestion... ask her about her dogs! All-around nice person. David B.-Kendall (Miami) read more

Just purchased another Kia from Rick Case Kia in Sunrise. Buying a new car can be very stressful but my salesman makes the purchase go very smoothly. This is the second car I purchased with Juan Carlos as the salesman. He called me when the vehicle I wanted came in and meet me on time at scheduled time I requested. He is patient and knowledgeable and made the process very easy, explaining everything inside and outside the vehicle in a patient manor. Thumbs up to Juan Carlos at Rick Case Kia Sunrise Fl. Thank you Juan I appreciate your help. read more

Thank you, Mr. Ryan Williams, for your excellent service. You always go above and beyond to ensure I'm well taken care of. You're the best!

Tom, Jimmy, Anthony and all the managers involved in making this the easiest car deal ever I appreciate you all! Thank you and I appreciate the amazing service! read more

I try buy a car Saturday. Called and talk to the internet manager and the store manager ask for a update on the sales lady. Nothing. I guess I will keep on with my reviews. ~Pissed off Customer read more

Honestly going here was such a good experience. I had been to Phil Smith Kia also and the manager was so rude. However, the sales guy at Rick Case Kia, Ivan Torres, was super knowledgeable about the car , knew every detail. The manager Anthony was also so nice and walked us through the process. I left with the exact car I wanted and I'm super happy with my purchase. Thank you so much guys! read more

Rick Case Kia - Kia K5 - Auto Repair Near Me - Sunrise, Florida

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So far so good! Alejandro, Shawn, Elvis and Robert, so far have been very nice! Great customer service while dropping off my car for service this morning ! I'm actually waiting to get a loaner car I didn't even know I qualified for , for free! Thanks for the info Alejandro! read more

Rick Case Kia - Getting 2 recalls fixed! Hopefully my battery too ... - Auto Repair Near Me - Sunrise, Florida

JUST PLAIN DISAPPOINTING. Our vehicle has been in the shop for 2 months with no loaner or offer to cover rentals. We purchased our 2017 Kia Niro from Rick Case in 2018 for around $16K. It ran well for 5 years and then had an electrical short and completely shut down on me at 75,000 miles. Rick Case Kia Sunrise service notified us on 6/17 that we needed to upgrade the amp @ $650. We were told this was "not under warranty" and that no loaner or rental would be covered. I did my research and sent them the warranty info online as the hybrid system was covered up to 100K miles and they apologized for missing it and agreed to pay for a rental during this time. On 6/23, they installed the new amp. The car still did not function and we were told it was the 12V battery that would not charge. This was apparently not under warranty and would cost us $1300. Due to it not being under warranty they would not cover a loaner or rental during this time. On 7/10, the 12V battery arrived and on 7/11 the battery was installed. There was still an electrical short and the car did not work. They decided to get a Kia engineer involved. We again asked for rental coverage or loaner and were once again denied as the car was "out of warranty." I then asked to speak to someone in the sales department as we are a family with 2 young children requiring car seats for transport with 2 parents with full time jobs. I informed the sales agent about my situation and asked for a comparable vehicle to possibly make a change. The VIP manager sent me numbers out the door for a $50,000 Kia Niro. I assured him that this would in no way be comparable to my used 2017 Niro for $16K and asked if there was anything else. His response, "take a look at the website and let me know what you like." He then sent me the rickcasekiasunrise.com URL. I went on the website and found a used 2019 Kia Niro listed at $22,990 and sent him a screenshot saying, "wouldn't this be more comparable." Zero effort in helping find a vehicle that matched my needs. Finally on 7/27, the engineer and service team determined the short was coming from a bad AC compressor which would be an additional $1300 after tax. The part was $600, and the labor was $200 per hour for 3 hours estimated. On 8/1, the tech installed the compressor. However, they did not have the KIA oil needed to run the compressor. This was estimated to be another delay. It is now 8/7. No update for today. read more

As I look at some of the other reviews, my experience at Rick Case Kia was nothing short of outstanding. Valentina and Otto made the purchasing of a new vehicle a pleasure. Not only did I buy a vehicle, but I now feel like I'm a part of the Rick case family. If you are in the market for a new vehicle, you cannot go wrong with Rick Case Kia. Valentina was AMAZING... make sure you ask for Valentina M. as she kept every promise she made and more. read more

On Dec 22, 2023 I purchased a 2023 Kia Stinger from Rick Case Kia. When filling out all the paperwork with the Otto the finance advisor I inadvertently signed up for a CostGuard extended warranty which I did not want. I did not realize this until a few days after the purchase. When realized I purchased the extended warranty I attempt to contact this finance advisor. After multiple attempts and unreturned calls and voicemails, I had to contact the general manager and THEN the finance advisor got back to me. When I finally spoke to the finance advisor he told me it could not be cancelled until 90 days. Now bear in mind this dealership is a good 40-45 minutes away from where I live. So I drove up there and dropped off the CostGuard cancellation form with the advisor to submit in 90 days. Well when I received all the paperwork form CostGuard I found out that was NOT true in regards to it can't be cancelled until 90 days. It needs to be cancelled WITHIN 90 days of purchase, and within 60 days of purchase for a full refund. Once I realized the cancellation needs to be submitted within 60 days, I attempted to contact the finance advisor who handled my purchase. First issue there, NO ONE IN THAT FINANCE DEPARTMENT EVER picks up the phone. Every attempt to call went to voicemail. On 1/19/24 I left a total of 3 voicemails. I was told he was in yet he still has NOT contacted me back. I even sent an email to the dealership and STILL NOT ONE PERSON HAS CONTACTED ME BACK!! I never have dealt with a car dealership with this level unprofessionalism and lack of customer support. Since NO ONE still have not contacted me, a complaint has been filed with the Better Business Bureau. Stay away from this dealership!! UPDATE: So now it has been 10 days since I left the voice mails for Otto as well as sent an email to the dealership. A complaint was also filed with the BBB and yet THEY STILL HAVE NOT CONTACTED ABOUT CANCELLING THE WARRANTY CONTRACT. So if you are planning to purchase from this dealership, think again. read more

Purchased a vehicle Kia Ev6 less than a month ago. It was sold to me with a nail in the tire (no problem) they took care of it the next day, it also had a scratch which I did not realize they want me to cover it with my warranty. Now it is requiring a maintenance. Very disappointing since I just purchased the car and did not intend on being back at the dealership for the 3rd time since I purchased the car less than 30 days ago. Also, I'm having a hard time getting in touch with a manager to discuss my issue and keep getting the run around. read more

Horrible service, scheduled service was never told had to leave car overnight, now I have to try and find rides. They could care less, answer was oh well!! read more

Had an appointment for a warranty repair (within first month of 2023 EV6 purchase) at 9:30 this morning. Told they can't even diagnose the car till tomorrow- nor can they give me a loaner car till it's diagnosed. Come on Rick Case Kia - I expected better! My Rick Case experience and probably my last if this is considered acceptable service... Update: Spoke with service director... they got my car in and out same day. Moved from 1 star to 3. Still can't come to agreement over their process being flawed where they don't necessarily diagnose your car the same day of your appointment. Don't schedule me unless you can diagnose my car that day. That's the way it's always worked at any other manufacturer service department or garage in my past 40 years of owning a car. read more

I will never ever buy a car at this location salesman are not interested in your needs they want sell you a car and more interested in how much is their commission not on helping you get the right vehicle. read more

Absolutely horrible customer service from Lee. He was the least bit interested in my car problems and was extremely dismissive. It was very disheartening to be treated with such negligence in an environment that is already anxiety inducing for a woman. He was rude upon my first approach but I just chalked it up to him having a bad day, despite him being extra helpful to the woman before me who spoke his native tongue. I was extremely patient even though he was 15 minutes late for my appointment. I stood there while he helped the woman prior to me. My car has this ongoing issue and sometimes it works, sometimes it doesn't....after explaining my situation, I was actively dismissed from Lee's attention span and was passed off to the manager on duty after Lee claimed I was being "difficult". Thankfully the manager Alejandro and service advisor Robert were very kind to me and ensured I left without any questions and their personal contact information. 3 stars for them and them only. read more

We purchased our first KIA from Rick Case, after having been with Cadillac for the past twelve years. We had an outstanding experience. Starting with our Salesman, Amer El Haj. He was so informative and we never felt pressured. Amer spent a lot of time explaining everything about all the vehicles we looked at. He just wanted us to be happy with our decision. The entire staff was there to assist you, and make you feel like family. You can tell that the entire staff loves working for the Rick Case Family. Well we can't say enough about our experience, we did buy our new Telluride. The Finance Manager, Jamal Sheikha, is terrific, he explained everything and wanted to make sure we left happy and knowledgeable about our new Telluride. Amer and Jamal even walked us out to our new vehicle which had a big bow on it. Thank You Rick Case Kia & Staff..... Don & Gayle D. read more

I decided to publish this as a service to prospective KIA buyers, because Rick Case KIA in Sunrise is offering local service as an incentive to sell you a car, and that service leaves a lot to be desired, at best. We went personally to get an appointment for service, a couple of weeks ago, since they would not answer our calls, and would not call us back. The person behind the counter kept playing with his phone, ignoring us, but we waited anyway, and asked him for the appointment. He was expecting for us to go away, and was visibly upset. He talked to us in the most arrogant of tones, almost talking down at us, and told us that we would not be able to get any service until more than a month from now. He then began lecturing us about lack of personnel, and about the problem of "lots of people moving down here", among other things. Again, the arrogance was unbearable. The following Monday, I let the sales manager at Rick Case KIA know, and then went to Coral Springs KIA, where I got excellent service. Folks, spare yourself the trouble, and buy your car in Coral Spring KIA. It is not that far away, at the crossing of University and Atlantic Blvd. read more

Unbelievable experience! Couldn't have asked for a better sales representative, Ryan was a pleasure to work with! Very caring young man that really looks out for your best interest. Highly recommend working with him when in the market for an automobile. read more

This place sucks. I inherited a car from my husband & the car itself is great - really reliable, easy to drive, and cheap! However, this service location is the bane of my existence. I typically wait 2 hours to get a simple oil change. The staff is rude & appears to be annoyed whenever approached or asked a question - as if I want to be here any more than them. Two stars because the lounge is clean & my car is fine. The snacks are terrible & unhealthy & cost more than they're worth. Covid: staff is also barely wearing masks - some are, some aren't. There isn't any enforcement or standard. read more

I have trouble getting the service dept to answer the phone. If I leave a message I get no call back. The online service doesnt work either.

Highly recommend! Working with Ezequiel was an absolute pleasure!! This was the fastest and easiest car purchase I ever experienced. He answered all my questions and made sure I was in the right hands. He was super patient, I never felt pressured to make a decision, and most importantly he is defenitely a professional who knows about the car business inside and out. Super upfront and honest. What I like most about Kia Sunrise is that they are a family business. Super pleased and recommend to everyone. read more

Rick Case Kia - Kia Stinger 2022 GT line - Auto Repair Near Me - Sunrise, Florida

My experience was amazing from start to finish ! Jonathan Fong was by far the best car sales man I've ever dealt with. He was eager to help and get me the best deal possible ! He walked me through the car and even when i was looking at all the different models he was vigilant about my 16 month old daughter that was walking around in the garage. He was very relatable and easy to talk. He helped me and my sister get a car and i will he recommending him to everyone i know. Thanks again Jonathan and everyone at Rick case. read more

Service center sucks. Never calls back Can't find my car. I've asked what the price of repair four times. When then do call back they don't have the info, so they say they will call back. So I'm back to calling them. then they say Cause of the issue is recalls that were never fixed. and I supposedly was mailed twice in April of 2021. Which I never got. Now I have to pay for the repair. if I can ever get a price out of them. I would just say keep it and buy a new one from them if they would give me a decent trade in. But I can't get them to call me. read more

How can I get a my car serviced? This is my second Kia Sportage from Rick case KIA. It has become increasingly hard to get serviced at this dealership. Four years ago I could get appointments within the same week with an exact time frame and . Today I called and the closest appointment June 23. ...dropping the car off with no time frame. What is happening with Rick Case Service? read more

I came in to Sunrise Kia with the hopes of purchasing my 2019 lease. When I came in last week I was quoted one price and as soon as I came today the manager (Ozzie) decided to add and additional $132 for a filling fee plus increase the dealer fee from $699 to $799. They did not honor my original final purchasing quote and basically told me that if I wanted the car I had to pay today's quote. The Sunrise Kia manger (Ozzie) was extremely unprofessional and told me that if I wanted my vehicle I either take it or leave it. I will never buy from Rick Case ever again and I suggest you never deal with such unprofessional and unscrupulous dealer like this one. read more

Unless you're looking to pay an extra $3000-4000 in fees I suggest you look elsewhere. $699 dealer fee, $1200 RECONDITIONING FEE. they also try their best not to honor the online price. Unless you do extensive research and ask questions, be prepared to get ripped off. Won't ever recommend this dealership to anybody Btw: after they saw the negative review on google, they called me twice, left voicemails, emailed AND texted me asking me to come back and that they'll take off the reconditioning fees. Too late... I bought a car at a better reputable dealership. Don't let them bully you into the ridiculous fees they charge, there are other dealerships that do not charge that bogus "reconditioning" fee. read more

Copy of my review posted on Google. Just after posting my 1 star review,since zero star is not an option, my wife received a phone call from a service manager named Joe Benitez, whom instead of apologizing for the bad service provided, and assuring that such bad services was not tolerated in his shop, and actions will be taken for this not to happen again, decided to rant at her by asking, "What did she expect form a five years old car with eight thousand miles". Well, I guess mister service manager does know that not every person can drive a model year car. For a while I was wondering why all the good, respectful, knowledgeable service representatives that once used to work there are there no more, I think I found the answer, good workers leave when management do not respect or value them. If a service manager allows a shop to be so disorganized, and he treats customers with arrogance and disrespect, what is to expect of his relationship with his fellow coworkers. In conclusion, a word of advice, never ever buy a Kia and if you made the mistake or purchasing the brand, at least please STAY AWAY from Rick Case Kia Sunrise. read more

After calling and visiting numerous Kia dealers within 50 miles of my home, I decided to make the hour drive to Sunrise to purchase a Rio for my niece from Rick Case Kia. Our sales person (Sean) was very helpful during our initial phone conversations and stood by the pricing he provided. He had the vehicle ready for test drive upon our arrival and was very knowledgeable on all aspects of the car. Everyone from the manager to the cashier were friendly and the whole experience far exceeded my expectations. I would not hesitate to recommend Sean and Rick Case Kia. Even if it is not the closest dealer to your home, it is well worth the drive. read more

Sold a vehicle from right under my feet after running my credit! Unprofessional, would not recommend at all. Absolute waste of time! Drove all the way from Daytona to get there and they tell me that they sold the vehicle! read more

With the combination of juan Carlos (sales)....jimmy(gm). And derrik (finance manager) I was in my new Kia in about 3 hours. These guys treated me like family. I highly recommend this place. Especially the "big 3" read more

I don't like writing bad reviews. But, this dealership wasted a lot of my precious time...and there's no remorse in doing so. Getting right to it....the pictures of their cars online with a below market pricing is a SCAM to get you to their dealership. The below pic of this KIA car is shown with a price $37,220...When I got to the dealership they told me it was $53,000. They had some concocted story about how they put black tires on them vehicle and that increase the price... However the black rims were on the picture with the price of $37,220. Don't trust this dealership. I immediately left the dealership and cut my losses. Trust me... Go to another dealership! You can thank me later. read more

Rick Case Kia - A picture of a car advertised for $37,220....that is changed to $53,000 once I got to the dealership. DON'T TRUST THIS DEALERSHIP! - Auto Repair Near Me - Sunrise, Florida

Bought a car last July brand new, paid off on spot. It is now April and STILL have not gotten my title. I have called and called for multiple months and gotten sent to a voicemail, no call back every time. Meanwhile I live on the other side of the country now with no way to go there. Managers/sales/finance NOBODY will help and consistently transfer to a mailbox that no one picks up. KIA when will I get my title???? read more

This letter was sent to Rita Case and M. Riley whom I was told was "2nd in command" and reads all Rita's e-mails. Please read comments at the end of the letter to know how I got resolution and NOT from Rita Case whom has yet to reply since 3/11/23. ritacase@rickcase.com + 1 more Details Dear Ms. Case, After a month of being put off, delayed and frustrated, my final approach hopefully reaches you. I've always believed the person at the top should be aware of what is going on in their company, but it's not as easy as it sounds. John Stumpf of Wells Fargo is a prime case in point of how not knowing what is happening below the "C" suite can ruin a fine institution. I purchased (what I consider) a very expensive set of tires for my 2016 Kia Optima (which I bought from YOU) in May of 2021. They had an 85,000 mile treadwear warranty, excellent temp, traction and treadwear ratings. The final selling point was the 2 year road hazard policy. A similar tire without the R/H was about $150 less. In November of 2022 I got a huge screw in my tire and brought it in for repair. To me, it was on the top of the tire, but it was explained to me that this gorgeous tire had to be replaced because it was too close to the sidewall. I said OK and asked that it be replaced under the R/H coverage. Well, so began the odyssey between my service rep and Sinsio. It seems Sinsio is the company that Rick Case has chosen to stand behind the merchandise that YOU sell and to whom I PAY. I can' recall how long it took, but Sinsio finally came back with a credit of 83.50 for a $250 tire. When I asked why. I was told that IN THE SECOND YEAR, tires are subject to pro ration and other factors. I NEVER received any kind of R$/H policy literature either from Rick Case or Sinsio. All my life, a R/H policy covers these things 100%. But not at Rick Case. The total bill came to $293 and I was upset about it. In speaking with Jim Contreras and Joe Benitez, they offered me a compromise of $100 which I reluctantly accepted as I had just been worn down by the entire process and just wanted to be done with it. I came into Rick Case Sunrise on 3/6/23 with a bubble in the sidewall of my tire. After my 1st experience I figured there's no way this isn't going to be considered anything but a road hazard. WRONG. It was totally rejected at first. After my strong insistence Robert tried again and Sinsio said they'd reopen the case. I never was informed it was closed. I was asked to take photos and send them to Robert so he could send them to Sinsio. Days passed. Weeks. Joe tells me he's dealing with "Dealer/Tire". Still waiting for an answer. Meanwhile I'm driving on this unsafe tire. I don't drive much, but had to go to Tampa a few weeks ago and it was on my mind the entire drive that I could have a blowout and maybe a bad accident. I SHOULDN'T EVER HAVE BEEN PUT INTO THAT POSITION OR FRAME OF MIND. Would you allow your best friend to drive on a tire like that for that long? How about your kids or grandkids? I read Rick's book. One of the things that most struck me was his maxim of "treat every customer like they're your best friend". A really nice sentiment, but quite hard to do. There is only one company in America that I know of the exemplifies the pinnacle of customer service, and that is Publix. You lose hands down to them and their example. I have not only not been treated as a best friend, but barely as your customer who purchased these tires from you as well as the car that sits on them. I paid Rick Case for those tires. I have my service done at Rick Case. I don't expect that I'm going to be dumped over to some inept company that you chose to do your job. I didn't buy these tires from Sinsio. I bought them from you and paid you for them. I want to stress again that I was never given any literature regarding my R/H coverages. The tires were manufactured by Goodyear. When deciding to buy my tires I wanted to buy American and I felt I could finally pay for a really good set of tires. These 85K treadwear tires had about 9,400 miles on them in 22 months, and 3,000 of those miles were from a road trip to NY and back. The tread was measured at 7/32". I mentioned to Goodyear how is it possible that an 85K treadwear tire that only drove 9,400 miles in 22 months could be at 7/32". Especially the kind of driving I do. They were mystified as well. I have 4 pages of notes from every person and conversation I've had, including the times they began and ended. Of all the conversations I had with all the people, the one that stands out the most was with Joe Benitez on 3/14. He suggested that maybe in order to make this whole thing go away I should buy 4 new tires. PLEASE. Back up and read that again. These tires are gorgeous. When I asked Joe if wanted to pay for the 4 new tires an awkward silence fell over the phone. THE GALL. THE ABSOLUTE GALL! RAN OUT OF SPACE. WILL CONTINUE IN THE NEXT WINDOW. read more

Had a terrible experience today at this dealership. The sales agent and manager were not friendly and I felt like he was rushing me out of the door not even attempting to sell me on the car. And I REALLY wanted that car (Kia K5). The man came back with the refinance options and it was too high. I asked him about leasing options and he came back and says "I don't know what happened the price for leasing is higher than if you finance it". They want me to pay in the $600's to lease. That's crazy. I didn't even know it was possible for the lease to be more than if you buy it??? The guy basically said well there's nothing we can do sorry. LOL didn't even try and offer a different vehicle or anything.... So strange. Do not and will not recommend this Kia to anyone. You will get way better service elsewhere. read more

Worked out a deal over the phone on a Forte. I am in NJ and my son is in Fla attending school. I explained I would be purchasing the car and registering it in NJ. My son showed up and salesmen tried to feed him some nonsense that they could not make an out of state sale per State of Fla since Covid. Huh? Story then changed to Kia does not allow it. Really? I called and spoke to salesmen, told him that none of that was true. He put me on hold, came back and said they could do the deal if I paid cash. Sorry I don't have 25K available for a car because your dealership is too lazy to do paperwork or too shady. Purchased a Forte at nearby dealership with no issues. read more

Good day, my name is Michael W. Bass. I leased my Kia Cadenza from Rick Case located in Sunrise, Florida. I brought my car in for service (oil change) with 9,218 miles on November 28,2020 As part of the service they were to rotate the tires. They told me that one of the tires had 2 nails on sidewall. I was surprised that the service manager Joe Benitez told me that the tire could not be repaired. He offered to sell me a new tire (Michelin Primacy MXMY BW at $276.00 plus tax with a notation ( SOP). I took the car to a friend who has a retail tire store. After they looked at the tire, they removed both nails and test the tire for air leaks. There was NO problem with the tires. As part of the Multipoint Inspection there's a diagram showing a tire with 4 points LF tire showing #7, RF tire showing #6, LR tire showing #10 and RR tire showing #9. On May 12, 2021 with 16,095 miles on the front tires needed to be replaced. I went to my friend who owns OK TIRE STORES located at 3381 No. Dixie Highway, Pompano Beach, Fl. 33064. He replaced the tires with Utramax General RT43 98VTires. On May 15, 2021 I brought the car with 16210 mile to Rick Case for an oil change. When I spoke to the Service Manager, Joe Benitez regarding the 2 Michelins that I had to replace, He respond that I should have come to him for the new tires. The Multi Point Inspection showed the tire diagram with the 4 points LF and RF tires showing #12 and the LR and RR tires showing #14. Work order states, NO ROTATION/NO ALIGNMENT. On May 18, 2021 I had to have the car placed on a flatbed truck and taken to the dealer. I could not drive the car, as I did not feel safe. The car at highway speed limits was all over the road. Please note that the car had16375 miles. There's a Chart/Diagram. Initial reading of the car's alignment was, -0.27 fronts and 0.07 for the rear. The final reading of the car's alignment was 0.15 fronts and 0.03 for the rear. There were many more Diagrams and numbers but the copy of the chart/diagram is difficult to read. On May 24, 2021 I brought the car in with 16667 miles. At that time I purchased 2 new tires from the dealer. The same UltrMax General RT43 98V Tires that was purchased from OK TIRE STORES. The invoice statement states the following: LINE OPCODE: A C/S: C/S Had Alignment done last week. Now the Vehicle does not drive the same. The advisor noticed rear tires are off (TOED-OUT) MAB2 Owner requests Mount and balance 2 tires 9558 C 0.80. B KIA Multi-point Vehicle Inspection MPI DEFAULT 9558 I 1.40 9647 I 0.00 Parts: 16667 Performed Alignment C** Back flag 9647 for alignment . UP Flag 9558 01 MISC. Maintenance 9647 I -1.40 FYI: the Kia Multi-point Inspection 2 tires 2454019 General Ultramax. I had a flat tire on Friday night August 20, 2021 so brought the car to Rick Case on Saturday August 21, 2021 to show them that both rear tires were tread bare from the center of the tire to the inside sidewall showing the steel wire mess. The service manager Joe Benitez said that I would have to pay for 2 new tires, as there was nothing he could or would do to help me out of the expense of replacing the 2 tires. Please note that the car was not driven from June 2, 2021 to July 6, 2021. Not sure of the exact mileage but it in the neighborhood of 19000+ miles. On Monday August 23, 2021 I spoke with the Jimy Contreras (General Manager) to discuss the problem. But He took the same position that Joe did. That I must have done something that causes this problem. They claimed that there was Curb Rash on the rims. So this hold ordeal has cost me so far $891.92. Now the dealer wants to charge me $612.00 to replace the tires and align the car. I've been driving for 53 years and NEVER had an issue like this. I lived in New York City with pothole galore and never had the alignment go out of whack like this. FYI: I've had to incur the cost of a rental car at $36.00 per day, total cost of $252.00 for 7 days rental. Due to the poor service by the Service Manager and the out of pocket expense that I should never have had and the fact that I no longer felt safe in the car, the Kia Cadenza. I sold the car and leased a new Subaru Outback. I will never stop posting what Rick Case Kia Service Manger did. I expect satisfaction. read more

I have tried to use this service center on multiple occasions and the last three times it was very disappointing. They seem unwilling to assist customers at times. First they are very overbooked. I had to schedule a month out and I used the online booking system. After you schedule a time slot you will receive a text and email confirmation of your appointment. I usually arrive early and wait patiently in the service waiting room. There are 4-5 associates here all joking around, acting like frat boys. They seem more interested in cheering each other on drinking Cuban coffees. When I finally get to the person that my online appointment is scheduled with, he has no idea that I'm on the schedule. I tell him that Im scheduled for some recalls on my Hyundai and he informs me that they don't do Hyundai recalls. I told him it would have been nice if someone had looked at my appointment details ahead of time (which contains the recall info and my make and model) and he tells me that I should have called to make the appointment and not used the online appt app. He told me that they just have too many appointments to do any type of review ahead of time and that I should not be using this dealer for service. Yet I have had oil changes and in-warranty service there. I've even had my AC replaced there as well as tires and brakes. A little more effort in being proactive could save customers a lot of time and headache. Another time I scheduled 5 weeks ahead for a conventional oil change for our older Kia SUV only to get there and the same guy tells me that Kia no longer allows them to do conventional oil changes, only full synthetic. The pricing on the synthetic was absurdly high. Could have saved me some time if you reviewed the appointment ahead of time! Bottom line: very busy, very expensive, not very helpful, and never use the online scheduling app. read more