I have been driving--and taking my vehicles to dealerships for maintenance, repairs, and recalls--for over 50 years. In all that time, I can honestly say I have never experienced the level of service I received from Julie Skaine at Rick Case Kia. Julie's professionalism, dedication, and genuine commitment to customer care truly set her apart. From the moment I arrived, she went above and beyond to ensure my vehicle was taken care of as quickly and efficiently as possible. What impressed me most was her communication--she kept me informed every step of the way and responded promptly to every text and phone call. It is rare to encounter someone who takes such pride in their work and treats customers with this level of respect and attention. Without hesitation, I can say that Julie Skaine is the best Service Advisor I have encountered in all my years of car ownership. Thank you, Julie, for your outstanding service. You have earned my complete trust, and you will absolutely be my go-to Service Advisor in the future. Excellent service all around. If I could give more than five stars, I would gladly give her ten. Way to go, Julie. read more

Rick Case Kia - Rick Case Dealership - Auto Repair Near Me - Sunrise, Florida

Not the best but not the worst. Really the only reason I come here is for my oil changes because I have a promotion I signed up for when I leased my car through them. The staff here is friendly but at the same time will make you have to jump through hoops if you want a "good deal" on leasing or buying a car from them. The place is nice and the layout is easy to navigate. They have a nice amount of seating if you are staying here while waiting for your car to be done with whatever maintenance they are doing to it. I like that they have a little café area to buy coffee and little snacks, as well as a free coffee machine and vending machines. It's a decent Rick Case but one I hope I don't need to go to again because I will be buying my car out at the end of it's lease. read more

The showroom is snug although elegantly designed with friendly staff eager to assist without pressure. I explained the vehicle that I was interested in purchasing. Prices have gone up the last few years, although the average KIA is still under $45k with a crazy 5 year basic and 20 year powertrain factory warranty. Upstairs there are a plethora of vehicle models and colors to browse at various prices. They offer a full service cafe with low prices per item. The waiting area also had a digital coffee machine which provided unlimited complimentary American Coffee or other genres for only $2.00 a cup. read more

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TERRIBLE CUSTOMER SERVICE 2026! I have been coming here for years and never had a problem but since they switched locations the service has declined notably. 4/10/26 I waited over 30min patiently so I could buy some grips because there was no one at the service desk besides a lady that was the definition of unhelpful. I asked if they could call someone as we were waiting for a long time she said "if Scotty's not here we can't check you out. He'll be back in 2min" she was very unhelpful and unwilling to call anyone the 2min were over 30min. Going to cycle gear moving forward I'd rather drive 30minutes so I can get actual service. read more

When we walked into Rick Case Kia, we were not greeted by anyone. We went directly to look at the Kia Carnival and had a simple question about whether it had a car seat tilt feature. I approached the front desk, but the two men there couldn't answer--something I feel a dealership should easily know. I then asked to test drive the Carnival and was told no sales reps were available. A few minutes later, the same person who said that offered to help us. He brought us to the garage area but then took a phone call with another potential buyer and left us standing around with no explanation. We spent about 10 minutes walking around with no assistance while he stayed on the phone. Eventually, my husband and I left on our own--he didn't even notice or seem to care. Being 8 months pregnant, the last thing I wanted was to waste time at a dealership with such poor customer service. read more

Everything. They told me they had a car I wanted in stock, then texted me it was there an hour before. Drive 45 minutes after work to come see it to be told they don't have it. They then told me they had another so I waited some more... to be told the same thing.... 3 times. 4 separate times I waited to see a different car to be told it's not there. Do not waste your time. I feel bad for the new guy they had help me, he had been there for 2 weeks, really hope he can find a better job! read more

I purchased two cars from this location. One had to be ordered. My salesperson keep me in the loop every step of the way. Once my car arrived, he sent me a pic of my car o. The truck. I immediately went to the dealership, signed my paperwork and was not within an hour. The process was easy and not intimidating. They have a great selection of new and used cars as well. read more

Rick Case Kia - Kia Forte GT - Auto Repair Near Me - Sunrise, Florida

Pre owned Sale experience was not so bad but way too lengthy. If you call and hope to talk to somebody all they do they is transfering you to somebody's voicemail and nobody calls you back. Called three times! No integration of the dealer with the Kia connect department. It is very frustrating. After a month we still have the previous owner login in the car!!! read more

What's usually a pretty dreadful experience was actually quite the opposite when I came in looking for a new car. Artem, the salesman, was incredibly friendly & he didn't once make it feel like he was pressuring me into anything. Considering I came in with my mom, I felt as if the salesman, manager & financing employee were all respectful & didn't try to take advantage of us. I came in on a Sunday later in the afternoon but there wasn't a time it seemed like we were being rushed. Much like these things always go, we had to talk our way into a good deal with a few counter offers, but once all was said & done I can honestly say I was satisfied with the outcome. I've had less than enjoyable experiences doing this before at other dealerships but I can't say the same for Sunrise. If you're in the market for a new car I'd recommend checking this location out. Be sure to ask for Artem also! read more

Rick Case Kia - My new 2023 Forte GT! (Unfortunately I couldn't keep the bow) - Auto Repair Near Me - Sunrise, Florida

The team here works hard and they work well together to get you in a vehicle that will work best for you. I look forward to seeing how the service department is when it comes time to get my new Kia serviced. read more

Rick Case Kia - Outside - Auto Repair Near Me - Sunrise, Florida

I came to Rick Case Kia to buy a brand new K5. My car was unfortunately impacted by the Fort Lauderdale floods and had been searching for a an upgrade for weeks. All dealerships in the area were charging an arm and a leg over MSRP until I came in here. I was able to work with Frank who was a great salesman. I told him I was not paying over MSRP and after a few hours of negotiating we were able to get what I was looking for. I was very happy with my experience there as well as the perks that Rick Case offers. The unlimited free car wash's is a nice touch. Would definitely come back for another car! read more

Rick Case Kia - Kia K5 - Auto Repair Near Me - Sunrise, Florida

Our daughter decided to total our car so we needed to buy a new one. All joking aside, she is ok and we began the new car process. We are in an over pay for MSRP time so I made sure that we got the best deal possible. If you don't know how to negotiate, then find someone who does. Thankfully, I am one of the best land sharks that there are and we were able to beat the system. Very happy with the process and with working with Urlin and his manager. read more

Rick Case Kia - Our new car. - Auto Repair Near Me - Sunrise, Florida

I rarely write reviews, but my experience at Rick Case Kia was so frustrating and unprofessional that I feel obligated to warn others. The service I received was completely unacceptable, and unfortunately, this wasn't my first bad experience with them. I dropped off my car on Thursday for a scheduled Friday appointment to diagnose a check engine light. Despite this, my car wasn't even looked at until Monday. When they finally diagnosed the issue, I was told it was covered under warranty and would be repaired at no cost. Since the car was already there, I requested an oil change and was told it would be ready by Wednesday. When I arrived to pick it up (6 days later) I immediately noticed the check engine light was still on, and the engine stuttered upon startup. The service advisor, who previously assured me the car was "good to go," was nowhere to be found. After escalating the issue, I was told they needed to run another diagnostic, which took 1.5 hours while I waited. After the third diagnostic, they claimed I needed an injector flush, spark plug replacement, and induction service for $550 (with discounts). Expecting this to fix the problem, I agreed, only to be told I had to leave my car for another day. When I tried to ask questions before leaving, the manager was more focused on watching videos on their phone than addressing my question and brushed me off to the original advisor. Now, the advisor resumed contact, a complete nightmare. It quickly became a frustrating ordeal. He refused to take phone calls, only responding via poorly written texts, making communication unprofessional and difficult to follow. Instead of speaking directly with him, I was forced to leave messages with his coworkers, only for him to text back immediately after as if he had been available the whole time. The next day, I received a text (not a call) claiming I now needed four new fuel injectors for $1,189, bringing my total to $1,973 with taxes. After a "discount," the total was $1,770, but the math didn't add up. Hidden fees were clearly being added. When I escalated the issue to another manager, they tried to push me into opening a credit card to pay it off, which was a major red flag. I decided i'll take my car to a trusted mechanic instead. However, I still had to pay for the spark plugs, injector flush, and induction service before picking up my car from Rick Case. The original estimate was $550 with a $300 discount, so I should have paid around $250 plus tax, yet somehow, my total came to $579, proving they didn't honor the discount. Final Thoughts: This service center took over a week to properly diagnose my car, failed to honor their discounts, and tried to overcharge me at every turn. This isn't my first bad experience either. On a previous visit, I found: - Oil spilled inside the engine bay - The oil cap left sitting on the engine I do not recommend this service center. They are unprofessional, lack transparency, and fail to ensure quality control. If your car is no longer under warranty, take it to a trusted local repair shop instead. You'll get better service, fair pricing, and a far more professional experience. read more

Hello, We have multiple issues with the service center at Kia Sunrise. We bought the 2025 Kia Sorento on July 27th from the same location. --Issue 1 - We noticed that the AC system didn't begin blowing cold air until it was driven for about 10 to 15 minutes. The AC also resets its settings intermittently when the car is started. Meaning, the car starts and it starts with the AC off. Living in Florida, this is a big issue. We brought it over to the dealership on Aug 6th and the same day we were told that the car had no issues. After talking to the service team, including the manager, they stated that the car had to stay with them for a couple of days in order to see if the issue occurred. Of course the issue was not reproduced and the car was returned on August 8th. With "Bring it right in when it happens". Knowing well that doing something like this for an intermittent issue is highly unlikely. The issue continues to happen intermittently, especially the AC starting off issue and now there's a new issue where the "Search" function of the dashboard gets activated as if by a ghost. No one touches it, and it just pops up on screen. --Issue 2 - My wife got a flat tire today (8/29) as she was getting in the car from the mall. We were able to use Kia Connect to get her a tow truck to bring it over to the dealership. I gave the service department a courtesy call to make sure that 1) they were not taken by surprise when my wife arrived with the tow truck 2) determine the time frame it would take to replace the tire. 3) Confirm that the tire plan we bought at the time of car purchase would cover the tire. I was told that they should be able to take care of the issue today and that the tire SHOULD be covered but as always, a claim needs to be submitted etc. I was ok with this and let my wife know as she was on her way to the dealership. When she arrived, a valet greeted her and asked her if the car was drivable. No other communication. She tried to talk to one of the service advisors but they kept ignoring her. Finally, after 45 minutes, my wife went up AGAIN to the service advisor and finally got to talk to Zachary (who also helped us last time). She gave me a call once she made contact and had me on speaker phone. Everything that was told over the phone to me, was just thrown out the window. First he accuses my wife of driving on the car with the tire flat. Which is impossible and can be easily proven with the GPS from the Kia Access app. Then he begins to argue with her that the tires are not covered because it hasn't been a month since we bought the car. She had the paperwork in hand and provided it to him to show the date it was purchased. He grabs it and folds and doesn't even look at it. My wife had to ask him, MULTIPLE times, to look at the paperwork. Then he asks some guy not even wearing a Rick Case uniform, wearing Nike gear to check the tire and the wheel because and I quote "I don't believe she didn't drive the car with that flat tire". After hesitantly checking the tire and wheel, he provided my wife with paperwork to sign. She asked him SEVERAL times, if this will be covered. The advisor finally replied with a scoff and a throwaway "yeah" as if I personally offended him for attempting to use a service I am paying for. The car is to be picked up tomorrow 8/30 at 1PM. Even though the car was there since 12:30pm today. These two issues so soon after purchasing a car from Rick Case Kia Sunrise has left a bad taste in my mouth for all things Kia. I can only assume we are not the only customers getting this kind of treatment from this service center. I highly suggest you review their complaints and come up with an action plan to resolve our issues in a timely manner and hire better personnel with better training. read more

Absolute disaster, after selling my car and signing over the paperwork, the service manager and general manager won't give me my check until I delete all my other reviews. Absolute blackmail. Not in a million years would I have taught I would find myself in a situation where my basic rights are being threaten. read more

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Had a really good experience here today when l buying a car for my son. Our salesman Artem was just amazing. I never once felt like he was pressuring us or pushing us to buy something we didn't want. Ryan the manager and Jamal in financing were just as nice. I was actually dreading having to go deal with the whole buying a car scenario and this was so far from what I expected to deal with. I actually had leased a car for my son there a few years ago and the experience was the complete opposite due to a really obnoxious and unprofessional manager at the time. The car is beautiful and all in all it was a very pleasant experience! read more

Rick Case Kia - Auto Repair Near Me - Sunrise, Florida

Do not buy a car in this place, the worst dealer. They crashed my car and nobody took responsibility of it. I spoke with two managers Joe Benitez and Jimmy Contreras and the solution for them was that I need to call the insurance company and deal with the accident knowing that I was not involved. But the worst was Joe Benitez, he was senseless about my feelings because it was my first car. They both have zero customer service training nor they care about customer satisfaction. read more

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I had a pretty complicated situation- I am a travel nurse so my drivers license is in NC and I had just relocated to Fl from an AZ contract. I went in on a Thursday and needed a car to start work on Monday. Getting financing figured out was a bit complicated due to my circumstances. When I needed proof of my new FL residency, my salesperson- Sergio Acevedo- gave me suggestions on what to do. He even drove me to Wells Fargo bank to get a written letter for proof of my new FL address . As if that weren't enough, he offered (and did!) take me through the Wendy's drive thru since I had taken a Lyft to the dealership and was starving. Beyond that, he really listened to features that were important to me and sold me a car that had everything I need plus more, but was on the lower end of pricing compared to the same vehicle with more features that I would NEVER use. He was kind, and worked really hard to help me. Yes- I know some of the things he did were to "make the sale" but he never felt pushy or pressured me and as a woman who showed up to a dealership alone... I felt respected. That is certainly not always the case. Also, Carol in financing worked her butt off to get me approved with this complicated situation and then had a lovely chat with me about our dogs. This is my 3rd car purchase through Rick Case (2 previous Hyundais and now my Kia). I have no idea why the low ratings.... I have never had a bad experience. Actually, I have worked with nothing my friendly and kind people within the Rick Case franchise. For goodness sake they even put a giant bow on my new car for a photo shoot before I drove away! read more

Rick Case Kia - My 2023 Kia Sorento- panoramic sunroof, black with black leather interior, tints and a tow package. She is perfect! - Auto Repair Near Me - Sunrise, Florida

Their internet salesperson Wanda made me drive over an hour to their dealer for a RAV4 that had already been sold apparently an hour prior yet through text message she never bothered to mention to me it had been sold. Then their salesperson only made excuses for her saying they'll be more than happy to show me other cars on their lot for the same price. I made it very clear I was interested ONLY in their used RAV4 that they had for sale. You made me waste my time. Just be honest with your clients. I would have been open to looking at other vehicles and what you had to offer because your asking price was reasonable but don't lie to me about a car being available to get me to come knowing fully that car is nonexistent. I work in banking and I pride myself on providing honest service to my clients. If I want returning clients, I don't lie. Very dishonest of your dealership to lie to your clients about a car that apparently sold an hour prior to my arrival and never bother to update me, then when my husband calls your salesperson out on it , he quickly backtracks saying "oh I never said it sold an hour ago." Yes. You clearly did. I arrived at 5:30 and at 5pm, she still was texting me and did not bother to tell me car was "sold" read more

Not a good service experience. I brought my 2023 Kia Sorrento in for service. I needed a tire rotation and my Music off the usb port did not always play. Rick Case offered me a Enterprise lowner. That was a bad deal the lowner was out of alignment and was scared on the highway. I changed the loaner for a little Mitchubiti. That was better. When I picked up my car with the recall update the navigation did not work. I used to talk to it and it set me where I wanted to go. Now it is bad. Cant understand me. The music was also dead. No music no music. This is a bad deal for me. Maybe Kia should get me a new car. One that works properly. Rick Case Kia is not doing what they could to help me. Bad deal read more

Horrible service. 0 communication. They tell you a few hours and it ends up being days. But you have to call yourself to get an update. Also, show some professionalism. People understand Spanish. So the bald guy leading the service department, wearing the white shirt, shouldn't be saying Spanish curse words right outside the sliding door. They aren't the cheapest, most reliable and efficient service department. So you would think they would at least be better at customer service read more

As a woman shopping for a car can be an extremely stressful moment, and it was, until I got to Valentina at the Kia in sunrise. From the moment I got to store I didn't feel pressured or mislead and she worked with me to get me something I liked for a good price. She was extremely helpful throughout the process, specially going above and beyond by showing me so many of the features and helping me set up my app. read more

Rick Case Kia, Sunrise service center is the ABSOLUTE WORSE!! Took our 2023 Kia Sorento in for some recall work....fairly minor and when we picked it up, a completely different feature was BROKEN....BY THE SERVICE PROS!! I guess they haven't heard, if it's NOT BROKEN, DONT FIX IT!!! Spoke to the service manager today and he can't offer an explaination, other than blaming Kia and it's updates.... Doesn't stand by their work....I guess I wouldn't either, since it's SUBSTANDARD!!! JERK!!! Love the vehicle, NOT THE DEALERSHIP AND CERTAINLY NOT ITS SERVICE CENTER!! People, GO ELSEWHERE. This dealership has LOTS OF NEGATIVE REVIEWS, ESPECIALLY THE SERVICE DEPARTMENT!!! read more

Saw a used car on the Rick Case Kia web site that I was interested in and worked with a sales guy named Frank. He asked us for the VIN number. Not sure why he didn't look up the VIN. Frank tried to take the phone out of my wife's hand. Big mistake. Frank told us the car is AWD but you can push a button to turn off the AWD. I asked what wheels drive the car when the AWD is turned off. Frank says it's just normal. Yes but is the car then front wheel or rear wheel drive? Frank said it's just normal. He never answered my very clear question. The listing in the Rick Case web site stated no damage. We saw damage on the rear passenger side door. Frank seemed a little hostile and barked as is, as is, as is. Of course a used car at a dealer is sold as is but don't publish no damage when there is damage. I saw more damage on the left front corner. Frank goes into as is, as is, as is. If Frank was smart or a good salesman he would have tried to negotiate instead of freaking out on as is. He showed another car that he said was a 2024. The sticker in the window said 2023. Frank just said he must have wrote it down wrong but the car is a 2024. Frank told us he is the floor manager. The only floor he can manage is with a broom. read more

Rick Case has been a Florida staple and icon for decades. My family has purchased more cars than I can remember. This service dept is flawed badly. The service advisor we had is flat out rude and only communicates via text ( Julie) when we did get her on the phone she spoke down to us and even hung up. The service manager Mr Benitez, the chief bamboozler, is a liar and punished us very clearly by not allowing us to have a loaner even after promising one. This service dept even after giving the worst service possible still tried to bamboozle us thousands on a service extension and made up lots of alleged Maintnance we need even though receipts were provided from our honest legit mechanic. Mr Benitez is rude, nasty, condescending and above all a compulsive liar. Called to complain and the Gm called me with the manager on the phone so basically no investigation will be conducted. Please do your homework and look at any place a review can be posted you will see they all say the same. Sales great and service horrible. Literally anyplace you can see a review says the same thing about this place. Just call and try to speak to a human that can actually help you. Good luck and calling corporate even more of a waste. Horrible dealership zero leadership in the horrible service dept and lies after lies. Sales dept as usual great but service is horrific and substandard Not the same Rick Case ): so sad to see. read more

I just reached a year anniversary of my purchase. It was time to take in my car, mind you -- I live in Miami, so when I purchased I made sure to discuss the maintenance and servicing of the vehicle to ensure I could take it somewhere closer for convenience. I was told yes -- I would probably have a small out-of-pocket cost, but yes. If I brought it to Rick Case, I would have servicing done for free. WELLL.... LIES! Not only was that not the case, but I also got a date a month later than my due date for maintenance. I then asked, well, am I able to get a loaner? I live far, and this is my only car (I also have a 2-year-old). They said no.... Besides this, I got in an accident last year and had to repair my car at Miami Sunshine Auto Paint, they are the preferred mechanic for South Dade Kia. They told me the running boards on my car were used. They had stopped lighting up before the accident, and I asked him to take a look to fix it while I was there. Given that at Miami Sunshine, they are ACTUAL honest people, he actually helped me get brand new running boards altogether. When I called Sean Coleman, obviously livid about everything that was happening he hung up in my face. The general managers also do not answer calls or emails. I made a mistake of showing loyalty because before my Kia I had purchased a VW at Rick Case VW, but this place is by far the biggest mistake of my life. Stay away... nothing but your standard con car salesmen read more

I can't tell you how happy I am with Rick Case Sunrise. First off, as soon as you drive into the lot, there is no issue finding a parking spot. As soon as you walk in the door you are greeted by a genuinely friendly staff. Amer greeted us as soon as we walked in. I told him I was interested in a Soul. He took me right out front, showed it to me and we went for a test drive. When we got back, did paperwork and then I met with Caroll in Finance. She made sure I got the best plan that met my needs. I was handed the keys and I rang the gong. Horns blasted, music played, and everyone clapped while I hit the gong. What a great experience. I highly recommend Rick Case Sunrise. This is the first time I actually enjoyed buying a car. Thank you all at Rick Case!! read more

Soooo unprofessional I wish that I could give 0 stars . This dealership meets all the stereotypes for SLIMEY car salesmen! They Will make false promises in order to get a sale and then not hold true to it. I was sold a car with bald tires that had not been replaced since 2023. I was promised that at least 2 tires would be replaced and advised to call back to schedule a date, as the Service department was closed at the time. I called for weeks until I finally got a response. When I was finally able to reach someone, I was directed to a manager who was not present at the time of sale (because the sales person and finance person that were present refused to come to the phone) and was then told that because the tires passed inspection they would not be replaced DESPITE the promise the salesperson AND finance person made to replace them. I was told that "there's no proof that this agreement was made", although there were several witnesses to this agreement. DO NOT TRUST THESE MONEY HUNGRY INDIVIDUALS. Again, they will say and do ANYTHING to get a sale !!! While the sale was going on they were all extremely nice, but the moment the sale was finalized they showed their true colors. DO NOT leave this dealership without having EVERYTHING in writing! These people CANNOT be trusted. read more

Disappointing to say the the least. Called to inquire if my specific issue was under warranty (cracked windshield fluid container), to be told it was. Showed up to appointment to wait two hours to be told it was not because car is over 5 years old . Customer service was nice, but the knowledge and communication was the key issue that caused a loss of hours and me leaving with nothing resolved. I have heard great things about Rick Case but for servicing my Kia I can say I was let down. read more

Rick Case Kia - Auto Repair Near Me - Sunrise, Florida

Horrible customer service and no follow through!!! Twice I went there because the first time the sales associate Daniel didn't know how to make a sale and return someone's phone call. I decided to give them a second chance. Juan was helpful at the beginning but didn't have any follow through. Gave me a number. Refused to negotiate. They were asking 5,000 above MSRP and included accessories that weren't even on the car yet but said they will be. Ummm no!!! I will not be back there ever. It's sad what Rick Case became. read more

I'd like to thank Jon Benitez, the service manager, and Sean Coleman sales advisor for helping me purchase my second new KIA Forte in five months. It's a long, complicated story, but the first KIA I purchased was from Coral Springs KIA. That 2023 KIA Forte, unfortunately, had the oil plug fall out. Apparently, Coral Springs KIA performed an oil change and tire rotation the day I bought the vehicle. Somehow, they continually kept coming up with excuses of why they wouldn't cover an engine replacement! If Rick Case KIA of Sunrise hadn't come to the rescue after seeing how I was being screwed by Coral Springs KIA, I would still be out of a vehicle. Thanks to Joe Benitez, Sean Coleman, and the Rick Case KIA family of Sunrise, my son has a new vehicle again. I would not recommend purchasing or servicing your vehicle at Coral Springs KIA. They are truly Scumbags! If anyone has had a similar issue with Coral Springs KIA, please contact me. A Class Action Suit is much better than an individual lawsuit read more

I have been a customer of this dealership for about 7 years. I recently experienced a theft of my 6 month old k5, which was recovered but had a damaged part. Dawn in the service department did all she could to try to find this part, but it just wasn't happening (thanks covid). When it was time to look for a new plan, I reached out to my sales guy Eiran and worked with my finance guy Ted to get me into a new car. Knowing my history with the dealership and my predicament, they rolled out the red carpet and got me what I wanted, including a swap out on wheels I liked better. This car makes Lucky #7 that I've bought here and I am always happy to do business here! read more

Rick Case Kia - K5 - Auto Repair Near Me - Sunrise, Florida

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Rick Case Kia Sunrise service department are liars. Why would I make a 10:30AM appointment for an oil change and at 2 o'clock my service advisor blatantly lied to me when I contacted him that it will be before 5PM. So what's the point of appointment? An oil change being an all day event? I should of known better then to deal with Rick Case after they lied about repairing items in my wife's Hyundai in their Weston dealership. Such disrespect. When I take my Mazda to Gunther, I get exceptional service, Rick Case is a horror show. Stay far away from any Rick Case dealership for service bc they are dishonorable. read more

On 11/19/22, I called to get a price on the 2023 Kia,Forte LXS. Francis answered the call and quoted me around 25,700 delivered. Francis is in internet sales. Went there the following day to buy the car. Since internet sales people only deal with internet sales, they split all "call in" deals with sales people. Ivan was assigned to me. Francis told me that they would be receiving a blue Forte around Wednesday. Ivan told me that no blue Forte was scheduled to come in soon. He showed me other Forte colors, including suggesting the Rio which I didnt want. When all was said and done, Ivan gave me a price of $27, 501 for the Forte LXS. When I told him "No, thanks", he said he would go back to his manager. I gave him that "courtesy." When the price didn't change, I walked. Rick Case did not honor the price Francis quoted me. I got in my car, called Hollywood Kia, was quoted a price and said "sold. " I went there the following morning and bought the blue Forte. It turned out being even less than what Hollywood Kia quoted me over the phone. Hollywood Kia gave me a price about 2700 less than what Ivan at Rick Case quoted me for the same car. Even though Rick Case's reputation may precede them, I would never again set foot in a Rick Case dealership. read more

No stars! Absolutely atrocious costumer service AVOID AT ALL COSTS! Whatever you do, dont come here! No customer service culture at all. Never had such a horrendous experience at a dealer. No consideration for safety of their client this dealers only concern in profiting from anyone that walks in through the door. The manager Joseph Benitez proved to be grossly inefficient. 48 hours given a run around with this dealer just to get a tire replaced! A tire that was already covered by our maintenance plan And they still failed provide the required service. Zero start! Zero! - 4negative star rating! read more

Be ware! I took my Kia Sedona for a warranty repair to this dealership (oil pressure switch leaking) and the service advisor said the source of the leak was the crankshaft rear main seal, and that the transmission needed to be removed for repairs. I tried to explain to the service advisor that that diagnosis was not correct, that it was simply IMPOSSIBLE for a rear main seal to push engine oil all the way to the top of the cylinder head! I was quoted over US$3500. If I did not do those repairs, I would be charge US250.00 for diagnosis. What they did not know is that I am a Technician and that I, previous to the visit, used a borescope and verified that the oil pressure switch was indeed leaking. There is even a TSB (Technical Service Bulletin) that explains that this could be mistaken for a leaking rear main seal! I verified engine oil between the cylinder heads and took pics of it. Also, the oil pressure switch was pushing engine oil-active leak- thru the switch connector-one wire connector-right above the cylinder head (Bank II/close the the cooling fans) on the top left corner. I requested to talk to the service manager and advised him, after explaining my own findings, to revisit that 'diagnosis'. He called me back and said: "to satisfy you, we are going to replace the oil pressure switch under Warranty", but your rear main seal is leaking". The switch was replaced under warranty, but they did not clean up the oil residue (as to make me think that the rear main seal was indeed leaking?), the next day I still saw oil stains on my driveway. So I decided to clean up the engine myself, used degreaser in gel form and used compressed air to remove residues. Two weeks I have been driving the vehicle now and: NO OIL STAINS ON MY DRIVEWAY! I wonder how many people have fallen for this unnecessary and expensive repair, not cover under warranty. read more

The swiftest car buying experience EVER. I visited this location after receiving an absurdly overpriced monthly payment from a sales rep in Doral Kia (where I originally purchased the car I was replacing). I was helped by Juan Carlos here in Rick Case Kia, and I can't help but to thank him for his welcoming and receptive customer service. All in all, I was in the car dealership for a little over two hours, which is nothing compared to the typical day spent at dealerships when car shopping. I left with a beautiful 2022 K5 GT-Line (precisely what I wanted) for exactly what I wanted to pay monthly. Not only that, but I will be returning for oil changes and all other vehicle services thanks to a loyalist customer program they offer for a highly competitive price! I will be referring all friends and family that are car shopping to this location. read more

Rick Case Kia - Kia K5 2022 GT-Line - Auto Repair Near Me - Sunrise, Florida

Before I write this I just want to say that I tried the Rick Case at another location and my experience was not so nice at all so when I went to this location I did not have a lot of hope. So when I had the pleasure of working with James Robichaud at Rick Case, (Zip code 33323) I couldn't be more satisfied with the experience. From the moment I met James, he was attentive to every detail of my concerns and went out of his way to ensure that all my needs were met. James demonstrated a deep Knowledge of the vehicles and options available, and he took the time to listen to my specific requirements and preferences. He was patient, Informative, and never pushy, allowing me to make a well-informed decision at my own pace. What impressed me most was James dedication to speeding up the process and making everything as smooth and efficient as possible. He handled all the paperwork and details with expertise, Keeping me informed at every step and ensuring that I was comfortable with the process and offering me water, coffee continuously. In the end, I drove away with the perfect vehicle for my needs, and I have James to thank for that. His professionalism, attentiveness, and commitment to customer satisfaction are truly commendable. I wholeheartedly recommend James Robichaud and Rick Case to anyone looking for an exceptional car buying experience. Thank you, James for making it all so easy and enjoyable!. read more

We had a great experience here. It started off with Wanda, who answered the initial phone call regarding a preowned vehicle that they had listed for sale. She was very direct with her answers. She knew all of the information she was responsive and she called back when she said she would. After a few follow ups, I went in unannounced and met with Joshua. If it wasn't for him, I would not have purchased the vehicle. He did an amazing job, he knew all of the information about the vehicle, and gave me quick, pleasant and friendly responses if you could ask for a great car buying experience, I would say that this is one it is because of the people I interacted with who made it a great experience thank you Wanda and Joshua you did a great job. read more

I recommend this dealership. Had a good experience overall after some serious lease negotiation with a helpful, motivated sales rep and left smiling in a beautiful brand new car. read more

Rick Case Kia - 2021 K5 Black/Red Interior - Auto Repair Near Me - Sunrise, Florida

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