Their service department is on a steady decline. ETAs promises are not fulfilled. I left my last dealership due to the service department lacking in the better word service. It takes forever to reach someone that you ask about. It's a hot mess. Never again will I purchase another vehicle from there read more

"The finance manager OTTO, was exceptional - knowledgeable, helpful, and friendly. He made the financing process easy and stress-free. Highly recommend!" Thank You Otto Aponte read more

Pick another store for your KIA needs, poor service and very hostile to customers unless of course you're buying. Oh and 84 degree weather with no AC in a new carand two small children isn't a "safety issue" . Bought my new 2020 Telluride from Coral Springs KIA and very happy. Rick Case can go kick rocks as they told me to do read more

Rick Case Kia - My new Telluride - Auto Repair Near Me - Sunrise, Florida

I had a smooth and easy transaction with my sales person James. He was very knowledgeable regarding the suv I wanted to purchase and he was very patient. They work with me on the price I wanted to stay in, and at the end of it all, I walked out with my new 2023 Kia Sportage x-line the entire kia staff was great including managers! Thanks guys read more

Rick Case Kia - Auto Repair Near Me - Sunrise, Florida

Worst experience ever! I went in to Rick Case with an estimate from another place to get a Kia Rio S because the color was not available that day at the previous dealer and would be delivered a week later. Rick case had the color and match the price. I went to my credit union and they issued the check in a few days only to realized Rick case rep called back to say the call was sold. I was in constant communication with the process. I wasted time, credit check and money with Rick Case. No one in a managerial position reached out to say sorry or offered additional assistance. What a terrible way to do business! read more

Horrible car choice. I had a 2018 Kia Optima that cost me $26,000 a complete rip off. This car leaked water because of using the ac that is a absolute necessity in Florida. It leaked twice in a very short period of time after getting it fixed at the dealer. Also the Bluetooth is iffy to put it lightly. This is NOT a good car. Stay away from KIA. To make matters worse when going for a simple oil change it takes 3 hours. They could care less to help the customer. They are rude and no willingness to work. Rick and Rita Case also believe they are beyond to talk to you. Please stay away from Kia. read more

I have been to this dealership repeatedly whether it has been for a test drive and a possible new car or an oil change and tire rotation, and I can definitely say the staff has always been amazing from beginning to end. The dealership is very nicely kept and the sales team is very welcoming and willing to help! Javier Baigorria (sales guy) and Jimmy (the manager) have been always great in making the whole process the least uncomfortable and tedious possible (because we all know shopping for a car can be quite stressful). Thanks to everyone in the team for all your support. read more

Most deceptive practices ever. Don't buy a new or used car from them. Anthony, We went in there for a car, with the intention to purchase a vehicle that day. Our trip to Rick Case Kia was meant to be an important father and son experience for our family. This was to be the first "adult" car for my youngest son, who has worked hard to have a professional job while he finishes college. Everything about the visit was horrible and made us feel like we had to spend a lot of energy "staying on our toes" in anticipation of getting taken advantage of by your dealership. First, the salesman made us sit at his desk for almost 10 minutes while trying to find out "do we have the car". Then he found the car, but couldn't find the keys and directed us to another car. He also seemed like he didn't know the answers to basic questions. When we switched from considering the Kia Soul to the Forte, we had the same issue. We told him we wanted to take the white one listed on the website for a test drive. He went and got the keys, only to have us test drive a different, more expensive white Forte. Of course, we liked that one more and it seemed like a bit of a bait and switch. Even though it was slightly over our budget, we decided we would get that car because of all the safety features. And that is when the deceptive, unethical practices got worse. We explained to the salesman that we wanted to look at a similar Forte, which had less miles and a higher trim, which was selling for $1000 less at Miami Lakes Auto Mall and asked if you would be willing to work on the price. Not only did he not lower the price, he added an additional "Reconditioning fee" of $1790, making the price of the USED car almost $5000 more than the original MSRP of the car when it was new. This is the most despicable , unethical practice I have ever seen. Even when he discounted $3000 off the price of the vehicle, it was still $2,000 more than the original MSRP of the car when it was new. Instead of redeeming a used car dealership's reputation, they reenforced the negative stereotype for a new generation of car buyers that a used car salesperson is dishonest. read more

I had an initially great experience buying my car. However, two years after buying my car, I can confidently say it has been one of the worst financial decisions I've made. There have been numerous issues with the car since I bought it and each time I went to get it repaired by Rick Case Kia, I was told it was fixed. Although, it was never actually fixed and the problems continued to return. I eventually was fed up and refused to take it back- until my car stopped turning on. LONG story short, they told me it was my battery. When I took my car to AutoZone to have my battery checked, they said it was charged, and in fact not dead, nor is the battery the problem. Rather, he said it could be a list of other things that would be more difficult to diagnose than a battery issue. It has absolutely been my final straw and I am incredibly disappointed in the service and lack of honesty I have encountered. read more

Our experience with absolutely superb. Anthony Larson, Ted (finance) & Ryan Williams provided absolutely amazing customer service and was very professional. Ryan went above and beyond for us. He is a great asset to Rick Case Kia Sunrise!! read more

Terrible customer service. Bought a used car from this place when they did not own the car. Payment from the last owner bounced so they never had the Title for our car but sold it to us anyway. Have had the car for 2 months, have not received my tag yet, and will have to go back to the dealership for a second time to get another temporary tag. They do not call to update us, we have to call them and hound someone to answer our call. We will never be back, should have gone elsewhere to buy a car, beware. read more

So let's be honest car buying/leasing is kind of a nightmare! It's stressful, it takes forever and you always wonder did I make the right deal? My mom leased her Kia here and has been raving about how easy it was and how great Pablo was! So friendly and he got her the car she wanted. I now go here for my car service and love it. First of all they have a car service that takes you to Sawgrass Outlet Mall - how amazing is that?!? I don't have to wait in a boring waiting room they take you right to the store you want and call for a pickup! Instantly love! I came in this weekend for a recall and oil change for my car & my mom's car. They accounted me with appointments and even took me in early! Divenson (Devon) is great! He was really nice, funny & got everything done smoothly! It really makes a difference with a friendly staff! read more

Stay away from this service department. They will try to sell you with scare tactics, for overpriced transmission flush , brake flush on a 2 year old Kia : you will void your warranty if you do not do these services now the car has 38,000 miles. Check your owner's manual don't let the service writers con you. read more

Worst Customer Service EVER. I bought a car here, reluctantly, after dealing with horrid sales tactics, rude and condescending finance representatives. Almost a month later I was told "hopefully your tag comes in time before your temporary one expires. Good luck" Employees take no responsibility and make no effort to provide adequate service despite dealership's own dilatory actions and lack of communication with customers. The only person that was professional and most helpful throughout this process has been Lena Vega, the cashier. She deserves a raise! PROCEED WITH CAUTION. read more

It was so easy to do business with them. The stuff is very welcoming and very nice best experience I ever had a in a dealership.

BUYER BEWARE**: STAY AWAY FROM THIS RICK CASE DEALERSHIP of SUNRISE, FLORIDA- THEIR PRICES ARE A TOTAL SCAM! I had the unfortunate experience of dealing with this dealership, and it was a nightmare finding out through an appraisal that my vehicle was a minimum of $8,000 underwater due to dealership charges above the manufacturer's pricing, which was not recommended or sanctioned by the manufacturer. Not only did they overcharge me for a subpar vehicle, but their sales tactics were incredibly deceptive. They promised me a great deal, YEAH, for them Rick Case KIA Sunrise. When I tried to address the issue, they were uncooperative in making a terrible consumer wrong right by the Sales Manager. Leaving me feeling wholly taken advantage of. Save yourself the trouble and money - avoid this dealership at all costs! Spread the word and SHARE this honest review. I am a verified buyer of a KIA vehicle at Rick Case KIA of Sunrise, Florida. Dan Archival read more

If I could give this place a -10, I would! The salesmen and the GM play games like what you would expect at a " buy here, pay here"! These people are classless, shady crooks; take your business elsewhere unless you like being lied to over and over again! After my terrible experience, I wouldn't buy a bicycle from this sheisty place! If you are in the area car searching, consider Ed Morse Sawgrass across the street, they are true professionals and quite honest...take my word for it! My name is Dee Lewis and I approve this message! read more

Terrible customer service! See my Google review. I have a leased car with them and thank goodness it's almost up!

I brought my car here for an oil change because surprisingly this is the closest Kia dealership to my house. I made the appointment online, however when I got there and showed them the email, they had no idea who the service advisor was that was assigned to me, which was odd because I got an email confirming my appointment. Onto the good stuff, the service center wasn't busy, some places you go and there's a line up out the door, either from overbooking or they're just extremely busy, here I was able to drive in, the person took care of me pretty quick, super friendly and overall great experience. My car was done in a couple hours, which is fairly quick considering I've been to some dodge dealerships and it's guaranteed a day wait to get your car back, but here, done fast, I was able to come in the next day to get my car. Overall, great experience, will be using this place for maintenance on my car for now on! read more

Orion was super helpful in understanding my case with my Catalytic Converter misfiring again as well as Kia Consumer Affairs however the Service Manager customer service was unprofessional and quite embarrassing for the dealership itself. Unprofessional and lack of information was given in denying my case. Have purchased two vehicles at this location, however would never recommend again since this issue has not been rectified or handled with sincere care. read more

They are horrible. I went to see a car listed as $10370 as an internet special price. When I went to see the car, they said a true price is over $14000 including "Reconditioning Fee ($1700) which I never heard of. Their internet price is $10370 but out the door price is almost $15000. Don't even waste your gas to be there. read more

I was attempting to buy out my lease for the residual value listed IN MY SIGNED LEASING CONTRACT. The finance person started off by refusing to acknowledge it (charging me 4,000 more) and then moved on to saying it's adjustable (it's not). When he finally agreed to honor that price, he said that my car needs to be inspected and that I need 2 new tires adding on an additional $1,990. I explained that I had my car serviced at that location not even 48 hours prior where they did a full inspection and rotated my tires and said there were no issues (I offered to show him my paperwork). The fact that cars are harder to come by and that dealers are able to charge more because of it has nothing to do with a contractual agreement that was previously made. This car was being bought for my daughter who is just getting her license, but due to this rude and untruthful Rick Case employee, I will absolutely not be returning to buy my new vehicle from them. read more

Rick Case Kia - The contract showing my residual purchase plus along with purchase option fee. - Auto Repair Near Me - Sunrise, Florida

I wanted to tell you what a great experience I had at your Rick Case Kia in Sunrise. I went in there because me passenger side window would not roll up. Eddy Rodriguez assured me that this would be taken care of in a timely manner. Which it was, which I was very happy about. Eddy was courteous and professional and kept me informed about the repair. He even fixed a latch in the back of the car. That I did not even ask him to fix. It is this type of service that makes me a happy customer of Rick Case for almost 5 year now. I am always grateful for the great customer service I get there. I advise all of my friends and family to go to this dealership when they are looking for a car. I have never been happier with a car dealership in my life. You will have a customer for life. Thank you, Michael Brown read more

This was a nice and painless experience at a car dealership. Friendly staff from the moment I walked in, from the greeter, sales manager, finance manager. Juan Carlos Concha Alecchi was my sales consultant, he was great, professional, honest and willing to negotiate for what I was looking and needed in the car, the price, etc. Definitely, will come back and recommend him and Rick Case Kia. read more

I wish I could give 0 stars. I brought my Kia Forte Coup in for service at 9am 10/12/2020. I came in for basic service in addition to an issue with my GPS screen not working. They couldn't do anything about the screen- not a problem. They recommended 4 fluid changes to me after I called them to check in at noon. No issue- my safety is top priority, so of course I'll do anything my car needs to be in tip-top shape. At 4pm, I still hadn't heard back. After calling the dealership several times with no answer, I decided to just head over. Once at the dealership, lo and behold, my car is sitting there ready for pickup. After waiting 20 minutes for the service rep, and no apology for not calling me to let me know it's ready, I pay my $900, get my keys and leave. Another service rep points out "Oh, the phone's unplugged." Later that night, my car is making strange sounds. I pop the hood and my power steering fluid which they supposedly serviced is WAY below the minimum level. Not something that "air pockets" would account for. Had I not noticed, my life would be in danger. If it had overheated, I could have lost control of my car. I'm not surprised to see their rating is already very low. Horrible customer service and horrible mechanical service to my car. They are refunding the money for the power steering service, but I don't even have confidence that everything else I paid for is okay. I'll never be going back again. read more

I had a horrific experience with Rick Case Kia. I made an appointment to have my car engine replaced on my 2013 Kia because it is under recall. On the way to the appointment, the engine began knocking so loudly that I had it towed there because I was afraid it would blow up. The loud knocking sound is one of the symptoms associated with a failed engine. They had told me when I made the appointment that they would provide me a rental car, but that was a complete lie! I was distraught at not having any transportation because I don't have the money to rent a car to get to work. After two weeks of having my car, they finally looked at it and told me they will not replace the engine which is under recall and the reason I had it taken there, but that they want to charge me $4227!!!! to do OTHER work, in addition to a $199 diagnostic fee that I apparently agreed to while in tears and under duress at not having ANY transportation. DO NOT EVERY BUY A KIA!!!! THE DEALERSHIP AND CORPORATE DO NOT CARE ABOUT YOU ONCE YOU BUY IT AND THEY DEFINITELY DON'T CARE ABOUT YOUR CAR!!! read more

Beware of Rick Case Kia in Sunrise once they have your money! Had the rear window tint on my Kia Optima bubble up four years after they installed it. The service department assured me it was covered under warranty. After they had some issues with replacing the rear window tint (it took three days because they said they had to do it twice), they told me the charge was $100.00 and they would not release my car to me until it was paid! When I reminded them that they told me there would be no charge, they changed their tune and insisted they never told me that. The service department manager Elvis Gamez, went so far as to lie and stated that he heard them tell me it would cost $100.00. When I called the dealership manager, he even backed up the lie by the service department manager! I asked him if it was worth $100.00 to lose a customer, but it seemed more important to him to support a lie by one of his employees than to keep a customer. If a service business is willing to blatantly lie to you, this tells me they have no integrity and Rick Case Kia definitely does not value their customers. You will notice when you take your car to the service department, they will have you sign a blank invoice with no pricing. That is their trick. You have no recourse later if you want to dispute a charge because they have your signature on the invoice. Also, if you ignore this warning and purchase a car from them anyway, do not let them install window tinting as they apparently use an inferior product. I have never had window tint bubble up so badly after only three years, which is when it started. read more

Fake advertising. They don't honor their online sales that literally say Current Rick Case Sunrise specials.

What can we say! Another successful sale at Rick Case KIA Sunrise! We came in today at 11am to look at the 2021 Telluride and we're blown away with the value of everything that we wanted. A huge thank you Derek McCall and Ryan Williams. Ryan totally went out of his way to explain everything on this car to us and took his time with no pressure at all. If you are looking to buy your next vehicle Ryan is your guy! Thanks again for a wonderful experience!! read more

Greatest kia dealership in south Florida I've already purchased 4 Kia's from here and looking forward to my next one

Took my car in for a diagnostic service on a check engine light and a drivers side window that would no longer open. When the dealer returned the car to me the window that was previously stuck closed is now stuck open a 1/4inch at the top. Road noise and wind at any speed above 40 is loud enough to drown out the radio. Daniel Gray provided great customer service and promised the window would be corrected if I brought the car in again the next morning. Upon bringing the car to the dealership again I waited for an hour for the mechanic, who arrived late, to look at the window only to be told that when they disassembled the door for the diagnostic they had fixed the window in that position and there was no way to correct it without having them do the full repair. As a result I am left having paid Rick Case Kia a $160 diagnostic fee for the privilege of driving around for a week with a bag over my drivers window while the parts are sourced. read more

I had the worst experience with the service department this Friday 07/30/21. EDDY RODRIGUEZ my service advisor held my 2017 Kia Sportage all day long without telling me any updates all day long, ignoring my 3 phone calls all day, only to tell me on Saturday not only did not even look at the car( it's been there since 8am Friday), but they won't look at it today, because they because they only do services, so I have to wait on Monday as if my time means nothing. I scheduled my entire day and missed a day of work to have EDDY waste my time and money and not even care to look at my car. This is completely unacceptable. And they won't even give me a car loaner until they actually look at the and determine if the issue with my A/C is covered by the warranty. read more

The service was horrible.. poor communication. Very disappointed.. 0 out of 10 I would never recommend

Horrible experience. I went in to have my oil changed And made a 1030 appointment. At the time the tech told me he would take care of the service recall as well and I should be out within an hour and a half. At 12:15 I went to inquire as to how much longer it would be and there was no one in the service area. They all went to lunch. Finally someone found my car and service had not even been started. I left there almost 3 hours later with no service being done on my car. I will be taking my car to another dealership to have it done read more

STAY AWAY !!!!!!!!!!!! we bought a 2020 new kia sorento there. we traded it in and we have contacted them numerous times about what we need to do to cancel the gap insurance we had on the kia. NOBODY EVER GOT BACK TO US ON IT !!!!!!!!!!!!!!! A simple question for a very simple answer. believe me you don't want to deal with rick case kia ever !!!!!!!!!!!! THEY COULD CARE LESS ABOUT THE CUSTOMER !!!!!!!!!! GO SOMEWHERE ELSE, I LEARNED THE HARD WAY !!!!!! read more

I just purchased a used Kia Soul + from this dealer! I could not be more pleased with the service and attention I received! This by far has been the best experience of my life in a car dealership. Congratulations on your excellent customer service! Thank you Kim, José and Jamal for your help and kindness! read more

Just got a brand spanking new 2020 Kia Telluride and this thing is the teets! This is what I call #BallinOnaBudget! Everyone can keep their Range Rovers, were going to roll up in the Kia and going to turn just as many heads! Besides the ride, Rick Case Kia was amazing. Special thanks to Herb and Jimy for making this the best car buying experience we've ever had. read more

Rick Case Kia - Our new ride - Auto Repair Near Me - Sunrise, Florida

The service department staff including the manager are extremely rude. The customer service support is lacking any professionalism. They made my wife wait 3 hours for a 15 minute job. Each time she inquired as to what was taking so long she was lied to "we're working on it". To make matters worse I placed a call to the general manager to discuss this issue and he never returned my call. I would recommend you have your car serviced elsewhere. read more

RICK CASE KIA LEASE We had leased a car and had unexpected charges from Hyundai we turned in, they tried to help out on 40% of the cost... read more

Excellent car terrible sales and service Do not take your vehicle to Rick Case for service. The service department is understaffed and overwhelmed with cars needing service. I have had to wait 1/2 hour just to talk with a service rep. Then it's another 1/2 hour to finally get the car serviced. Plus their parts are exorbitantly high and they sock it to you on cost. As for the sales department, it is the usual hard sell and then the next day "we didn't say that". I bought a Kia Niro which I love and the car is well built. That is the only reason I deal with KIA. My previous car was a Kia Soul which I also dearly loved. read more