New staff are awesome! Give them another try. Okay, like many of you, I thought that Rick's had the worst customer service and the staff were terribly rude so I quit going even though they had done an okay job with my clothes. But, the other day, I was in a rush so I decided to drop off some clothes and I was PLEASANTLY surprised to see that they have two new staff members that are great! The other ladies are no longer working there. So if you believe in giving someone a second chance, I would recommend try them again. I guarantee the customer service will be better and I hope the quality of your clothing will be, as well. By the way, if you are trying Rick's Cleaners for the first time, keep in mind they are a discount cleaners and it is normal practiice for you to be expected to pay up front. One of the reasons for the $2.59 price. And yes, you do get what you pay for so I am super careful about what I take to this cleaners. My expensive garmets I take elsewhere. Give them a second chance, I don't think you will be disappointed. read more

I'm very happy with the Brodie store and have been a customer for probably 10 yers. I love the value I get using Ricks especially when there's coupons! Staff are always pleasant and fast. read more

I took my dry cleaning there for our company and had 36 shirts. I had to wait in line while they checked in and tagged each shirt. THen I had to pay in advance. Total wasted time 45 minutes. Then, when my shirts came back in they had lost a couple and also had torn a couple. They tag your clothes if there is a slight blemish however, when I asked why the torn shirts had not been tagged they had no explanation and stated that they feel they did not do the damage so there was nothing they would do. Not impressed with customer service. I should have just stuck with the cleaners that I had used for years. Even giving one star makes me sick! read more

I brought a brand new suit in to get cleaned. When I got it home and took it out of the plastic bag, I noticed there was a broken button on one of the jacket sleeves along with another chipped button. There were two more chipped buttons on the other sleeve and one chipped button on the front. I would've thought more care would've been given. Now, I have to go back to my tailor and have all the buttons replaced. I will never use Rick's again. You only get one chance to make a good first impression. I was not impressed. Thoroughly disappointed. read more

Rick's Cleaners - Dry Cleaning Near Me - Austin, Texas

Pleased with the cleaning and the staff was very friendly. Also you have to pay when you drop off, not pick up.

Abhorable customer service from managment and staff! After two years of patronizing this store, they ruined several of our shirts. Most of the six shirts had rips at the collar buttons and one of them had over a one inch tear at the collar button. I called customer service and the lady told me to take the shirts to the store and they would send them to the manager to look at. I did not have my receipt but she said no problem. When I took the shirts to the store, the employee refused to take them even though I told her I was instructed to bring them by customer service. She was blatantly rude to me in front of my 2.5yo daughter. I left and called customer service. I tried calling for three days and only got their recording. The fourth day I finally got the manager. She was rude to me and very dryly said she wouldn't look at them without the receipt, that every shirt needs to be thoroughly inspected upon pickup and brought back within 48 hours if anything is to be done about it. I explained to her that I had been a loyal customer for two years and that the employee at the store knows very well that they were ruined there and that I come in all of the time. She finally agreed to look at them and told me to take them back to the store. I returned to the store and hung the shirts up on the rack. The same employee came out and I told her these shirts were to go to the manager. She screamed at me and told me she wouldn't take them. I told her the manager instructed me to take them and she again screamed at me, "I don't care!!!!!!!". I left the shirts there, called the manager who very rudely told me she'd take care of it. I have never been treated so rudely in all of my life. And this is a service business???? How dare they treat customers this way. Who else has a 48-hour return policy??? Most stores are 30 days. My husband picked up the "repaired" shirts today and they look ridiculous. They did a horrible hack-job of a repair and still refused to compensate us for the shirt they tore (the most expensive one of course). There is no corporate address listed on their website (gee, I wonder why?) nor is the owner listed (you can find him on LinkedIn, but he won't bother responding). This company may be cheaper, but as the old saying goes, you get what you pay for and at Rick's Cleaners you also get screamed at. The manager and the employee should be terminated. The owner (if one could actually get a hold of him) should be made aware of his employees actions and actually implement changes to his organization that would make it "customer focused" instead of taking your money and then refusing to repair the damage they caused. We are now out over $300 in shirts because of them with no attempt on their part to compensate us. read more

I have used Rick's for several years. I have been to this location and the one on William Cannon. I have used them only for laundering and pressing shirts. I have to say they are probably the cheapest place around for getting your shirt laundered and pressed. For the most part, shirts come back in alright condition. A few times, i had some buttons broken near the bottom of the shirt and other times, there were some stains related to not evening starching the shirt when pressing it. I don't believe either of those things are that big of deal. The reason that I can no longer use them is that I travel a lot for a living and I need my shirts folded so that they are easy to repack. They charge only 25 cents / shirt to get them folded. Although I have requested on 6 different occasions for them to fold the shirts, only twice have they come back folded. I have better odds at a slot machine in Vegas. I think the problem is just lack of training or maybe a documented process. Of course, almost every time I go there, I see someone new so that does not bode well for any business. Personally, I also think it is a little sketchy that they make you pay up front. My personal recommendation on this place is that if you need shirts laundered and pressed and hung the normal way, you can't beat the price of this place. If you need any special instructions followed, go elsewhere. That is what I have had to do. read more

I have been using Rick's at William Cannon because they have the best price for laundering shirts without having to bring in dry cleaning. On my last order they damaged two of my shirt. They ripped the button holes out on two sleeves on two shirts. I took the shirts back today and they refused to do anything without a receipt which I didn't happen to keep. I didn't notice the damage until I worn them which was a week or so after I had picked them up. I will not use them again. read more

Great customer service! The lady that helped me is very kind and helpful. Plus, the prices are awesome compared to other dry cleaning stores in the area - and the quality is outstanding as well. read more

I found Ricks after not being all that impressed with a cleaners closer to home. Lizette was friendly and patient with my questions and actually could answer them (unlike competitor). Pick up was fast and again Lizette greeted me with friendly service! I will be returning my business here for sure especially due to Lizette! read more

I brought brand-new, once-worn lab coats, to get them laundered and pressed. The girl behind the counter initially insisted that they must be dry cleaned. They were 100% cotton. I told her to trust me; they don't have to be dry cleaned. I requested for the level of starch to be heavy. Because I was requesting for my dress shirts to be lightly starched, she said I'd have to get the lab coats lightly starched as well. According to her, the computer system only allows for one level of starchiness to be chosen for the whole order. I suggested that she create two separate orders, as if I were two separate customers that brought in two separate orders (brilliant idea, I know.) I got my lab coats back; they were heavily starched, but all of the buttons were broken on them. Of course, they have a sign up that says they are not responsible for buttons that they may break. Unfortunately, this level of service represents that of most of the cleaners I've been to in Austin. In Manhattan, you can easily find cleaners that charge 99 cents/shirt (instead of $3 here on average.) The employees in Manhattan are generally more intelligent and knowledgable as well. read more

I am new to Austin and had user previous cleaners in the area, but wasn't too happy with the pricing or the overall service. Then I found Rick's Cleaners off of Brodie Lane .Every time I go in to drop off my dry cleaning everyone there is always professional, friendly, and makes sure that the customer service they provide is top notch. They are so good in fact that I have come to know the manager and the staff by name. I always deal with Karen, the manager of the location, as well as Nadia and Lizette when I go to Rick's. They are all great people and I am glad that I have gotten to know all of them. They bring customer service to a new level, and I am definitely going to continue to use Rick's on Brodie Lane. Lastly, to all the people who leave horrible comments....try to remember that it is clothes we are dealing with here. Try to be a little more polite if a business makes a mistake once in a while. Is it really that big of a deal in the grand scheme of things??? read more

I love Rick cleaners. I drive from Wimberley to South Austin to take my clothes. I'm just waiting for a Ricks to open in the SanMarcos area!! Please!! read more

No way! They just recently ruined 7 shirts and 1 skirt with stains. I returned the items to be redone and they came back the same. Then I returned them again and was promised a phone call and never received one. When I called again, they said they could not find them and the manager would call me back. They did not. We called a few more times and ended up having to go in. We were told Again that the manager would call us "tomorrow". Now, they are saying without the original receipt they can't do anything about it. Even though we have the 2 other receipts that THEY gave us. read more

I give only one star due to price. I have used this cleaners since they opened almost 10 years ago. They have lost shirts and pants here and there (once in the previous 5 years and 3 in the last year)but, I did not catch it until it was to late. This time I called them on it immediately and I was told the "manager" would call me. Let me preface this by stating my wife to uses this Ricks and got her laundry back un-starched after requesting heavy starch and was told "we can't control the starch, it is sent out". She too was told a manager would reach out to her. I went in today to pick up my dry cleaning/ laundry and asked if they found my brand new suit pants. The cashiers response was nope and you owe us 3.25 from your last visit (prepay service). I was told I miss counted my pants last time and I owed them. Ironic don't you think? At this time the so called manager who I think was sleeping in the back comes out. She states it was her fault but, they show I got everything back. My response was "so you think it's appropriate to not call me back for over a week and just tell me we are right and you are wrong?" She smiles and says sorry. I know for absolute fact that they had said slacks because I wore them ONCE. These were part of a suit and I sent them in for a business trip. It is an absolute shame that customer service has come to this. The Ricks I used before this was excellent and I had the same employee for 2 years. This one has seen 100s come and go and with each hire they get lazier and ruder. This is a service business!!!! I am sure Reid's or Jack Brown or Sweet Cleaners will happily take my $150 to $200 a month dry cleaning bill. SHAME ON YOU RICKS!! Losing cloths, breaking buttons constantly, and on top of it all you don't even starch my shirts as asked. Poor product and poor services. Wish I had not dropped my last load off there but, it will not happen again. And as for my wife and I we are real estate professionals with a very large network, best believe we will tell everyone that will listen in SW Austin to avoid this sham of a cleaners!!! read more

We took our comforter to be dry cleaned after a dog we were sitting peed on the bed. Called around and Rick's had the cheapest price and we were told that we could take it back up to three times for no additional charge if the stain was not removed. Got the comforter back and the stain was still present and so was the smell. Manager was flippant about "honoring their policy" and refused to clean it again without charging. The manager said that it was clean even though the stain was obivioulsy there and so was the smell. Terrible customer service. BEWARE! DO NOT USE!!! read more

Two late orders and two ruined pair of pants later I can vouch that this place is terrible. Avoid like the plague. I was promised a call back for a drycleaning service refund twice and have been stood up by the management both times. read more

I decided to give Rick's on Brodie a try, and I was sadly disappointed! I was told that all my articles of clothing were lost, and to come back the next day. I did, and was told to call back in 3 weeks to give them time to locate the lost items. I called and was told to come in to fill out a claim for possible reimbursement. I did, and came back a week later after being told that 2 of my articles had been there the whole time! Went to get them (a month had passed at this point), and was told to come back again to fill out another claim for the remaining lost items. Still waiting for reimbursement. During this whole episode, no one thought to offer me a refund. Please be warned. read more

This place was the worst cleaners that I have ever been to. They lost a shirt that I just bought ($70). They told me to keep checking back with them and a month later said they lost my shirt and asked me for my original ticket. They informed me that they couldn't reimburse me if I didn't have the original ticket. WTF, It had been a month, who keeps their original ticket for over a month. I will never go here again. read more

I have only been in Austin a short time. I have used Rick's twice and everything was fine. What led me to write this is seeing reviews about poor customer service. My service was fine. What really pleased me was when I showed up to the store on Burnet five minutes after closing to see the woman locking up. I politely asked her if she could let me get my cleaning. This was on a weekend but she said sure! I know how most retail employees think and so this woman's kindness will keep me coming back. read more

Good dry cleaning at a great price. Had one shirt that was still dirty after getting cleaned but other than that all good. Customer service is great. read more

I've used many cleaners..... most good, some bad. I used this location of Rick's Cleaners primarily for laundering services, with some dry cleaning, fof most of 2008. I stopped using Rick's because a shirt and I called the same day and he told me to comeby the next day and it was gone never got it back. the later result is they ruin 2 of my husband shirt, left 2 shirt on 5/27/09 one was complete ruin and I took it back to them they told to call customer service I did and they said you only have 48 hrs to claim, what if you did not open your cleaner like my husband and discover that your shirt are ruin I received them. Very poor work. be aware of the poor customer service tooo...I will not come back to them even if I pay more for cleaner... read more

This is so crazy....this place sucks. Put in a silk shirt and it came back with a hole in it. So of course I take it back to the store only for them to try and tell me that it's bugs. So I called the General Manager, by the way her name is Barbara and she resides at the Cameron location. She tried to tell me that the bug holes only show up after the silk shirt was cleaned. Kind of funny since this shirt has been taken to this location about three times. Never had this problem before! So I have decided to contact the BBB as well as Health and Human Services along with KXAN Investigative Team to try and get to the bottom of this issue. Usually I would let something like this just pass however the silk shirt was a $60.00 shirt. DO NOT USE RICK'S CLEANERS! Read the reviews... read more

Just got a couple shirts back that had a some small stains that I thought would not come out....the guys at Ricks had them back to me in 2 days and good as new!!AAA+++ read more

Don't go here, I have been going for years but recently serice is also. They have lost two blouses to date and I was the one who had to constantly call them for updates. I guess you do get what you pay for. read more

Don't let the cheap pricing fool you - you get what you pay for. They don't take responsibility for damaged buttons so you are on your own to get them replaced/repaired. Do yourself a favor and go somewhere where the customer service excels...Rick's is about the lowest I have ever come across. read more