this is the second time I have used it! Aiden and his colleague came in and did the work…read moreefficiently with great quality. He took pictures of before and after the work to show me his work. Appreciated! Thanks!

We had them come out to just clean our dryer vent. They were here for 15 minutes total, never went…read moreinside to actually push the lint out of the vent. They only did the outside and when I asked him about going inside he said that is appliance issue. My husband ended up purchasing brushes on Amazon and cleaned the vent out from inside, which in turn made him have to clean it out from the outside again. Not to mention all the lint that it pushed through on the roof again. Very frustrating. I actually took a picture and emailed it to them with all the lint that was taken out but never got a response.

I can't believe there aren't more reviews for Airpro Genius, what a great company! Wilson answered…read moremy call, offered to try to help assess the situation over FaceTime for free, but I didn't know what I was doing so he came out the same day (fit me between other appointments). He was able to thoroughly identify the issue and order the needed part, and came back the next day to install! Very fair pricing! He was also very nice in helping me understand what was going on and giving me tips to help with prevention and maintenance to reduce costs and extend the life of my old furnace and a/c. He's got all my future HVAC business for sure!

We found Airpro Genius on Yelp and went with them due to the solid reviews. Wilson was very…read moreresponsive and detailed in what work he would do for maintenance of our heat pump. He had excellent communication and arrived on time and provided details of his work as well as recommendations. Fair pricing and amazing service - highly recommended!

CM Heating did an excellent job from the first person who came put and talked us through our new…read moreHVAC systems options to the installers and most recently, Tobin, who came out and inspected a potential problem I reported and provided a ton of great information so we can optimize efficiency and longevity of our systems. Everyone has been really great to work with. May 2024 - I finally scheduled our annual maintenance. They sent James out. He was fantastic. A wealth of knowledge, polite and professional. I signed up for the annual maintenance plan to save money. He made good recommendations based on my needs and concerns of my allergies. Much appreciated! 2026 update - our heat pump stopped working and needed replacement parts. I paid for them to send a tech to diagnose it and they followed through with the work which is under the 10-year warranty. Tech, Hagen was very nice and professional and made sure to answer all of my questions. Kudos to the office staff, Brittny, Erin and everyone who took my calls while I was eagerly waiting for parts & repair. They treated me very kindly and proactively communicated each step of the way. I hope that this fix lasts a long time, or at least until we upgrade to a newer, more environmentally friendly unit.

Their tagline is "there is no beating CM heating" but it should be "no beating like the one CM…read moreHeating gives your wallet." $600 for a regular maintenance and replace parts under warranty for a unit they originally installed incorrectly. They are actually very friendly and customer service oriented when you call them, but not surprisingly their business model is built on grossly high margins and milking as much labor revenue as they can. They installed our air conditioning a few years back and connected the wires wrong. It seemed to work fine but would shut off on days when the temperature got too high. On my first "complimentary" service call, the technician noticed the install was wrong and fixed the wiring. It worked fine. Fast forward a few years to my first paid service call. They set an appointment and then cancelled the evening before and had me reschedule. First world problems but it is hard to arrange your schedule to be around for the service window - so I complained about the inconvenience. On the day of the actual service, two parts were found to be "out of spec" and while the parts were under warranty, they still charged 30 minutes of labor to install them. It rubbed me the wrong way because the call itself is already expensive ($379). That price includes a filter replacement, a cheap one-month filter that doesn't even properly fit the unit. I asked if I could skip the filter and have the price reduced. Of course the answer was no. So they are getting great high-margin revenue from the call, but they couldn't resist tacking on another $160 to replace "out of spec" parts that probably weren't needed. Everything was working. The technician was nice. He even called management to ask if he could waive the service charge. See his notes in the picture I shared. Management valued $160 over any future business. Compare that to The Garage Door Works, who similarly missed an appointment with me and proactively offered a discount on a new door installation as an apology. Or Les Schwab Tire Centers, who fixed a flat tire for free on a tire they didn't even sell me. Just a courtesy. At the end of the day it wasn't the dollar amount, but the fact that they would rather squeeze another 30 minutes of labor out of me than extend a courtesy after two sub-optimal experiences to earn my continued business. It says a lot about what kind of company this is. I left a message for the manager, voiced my frustration, and gave them the option to call me back if they felt they could help. No call. So I wanted to share this with you. It's not unusual for these companies to have bloated rates/fees/prices, but many have the decency to earn your business by going above and beyond, especially because they know how much margin they are already getting on things like service calls. CM behaves differently. My advice is to check out Greenwood Heating and Home Services or Aurora Plumbing instead. I haven't tried Greenwood yet but I personally had a great experience with Aurora Plumbing, and when you shop in their store they have experts who actually want to help you solve a problem. Do business with people that demonstrate customer service through their actions and not their marketing and customer service call scripts. Let me know who you think I should use going forward.

Don't work with this company…read more After purchasing their annual maintenance plans for both our heater and air conditioner, they no-showed on three separate appointments. Why did I agree to the third appointment? Because the owner promised us a full refund PLUS $1000 if they didn't show for the last appointment. Despite them not showing for the last appointment, and sending me an email stating they would be sending me a check, it never showed up. I've tried calling, texting, and emailing them to resolve the issue, but they're definitely ignoring the problem. This was months ago, and to date, I've not received the service we paid for, received a refund, or even received a reply about the issue. We're now out hundreds of dollars, and I missed three full days of work for nothing.

I purchased a AC and generator from 1st Response 8 yrs ago. They serviced the equipment every…read moreyear after except for this year. The 1st time we schd for maintenance no one showed. I was told the van broke down. The 2nd time no on showed and got the same story. We have been loyal to this company. What a shitty way to treat loyalty!

An easy 5/5 rating, really appreciate Scott and his team. Communication was clear and prompt, they…read morewere very punctual for both appointments, and the pricing was fair and easy to understand. I had them come out and re-route my furnace's exhaust pipes, specifically fixing the terrible job a previous HVAC company did, and Scott fixed it in a fraction of the time with none of the hassle or mess. He even went above and beyond and replaced our air filter for us and repaired the vinyl tubing for pumping out furnace condensate, too.

Hired team to come and do a vent cleaning after my house had gone through a remodel. Appreciated…read morethey were up front with their cost structure. Tech came out and did his job well. Highly appreciates the experience

As an owner of an old family business, I can usually tell when I am engaged with another family…read morebusiness, and Good Guys fits that mold. Most family business I know focus on great service, great pricing, and client retention. Good Guys Heating and Air definitely meet that standard. John Loacker

We want to address this issue one last time. We've decided to move on because we want our lives to…read morebe surrounded by positive energy. However, since we started this post, we feel a responsibility to make sure reviewers understand the full context. So we're simply going to restate the facts. We strongly believe the facts speak clearly for themselves--what actually happened is far more compelling than any intimidating technical jargon, malicious insults, rhetorical spin, blame-shifting, or attempts to muddy the waters and divert attention. Facts (timeline): 12/22: We scheduled a routine maintenance/inspection with Good Guys Heating, Air & Electrical. Our furnace is about 29 years old, but it was working normally before the visit. During the visit, Good Guys' technician Connor turned off the switch on top of the gas valve to clean the area. After cleaning, he turned the switch back on, but the system then failed to ignite. We were told the system showed an "Ignition Failure," and we were informed the gas valve had "gone bad," attributed to the age of the furnace. We asked Connor to recheck the issue because it seemed extremely odd that a working system could suddenly have a "failed gas valve" within minutes of a maintenance visit. Connor tested voltage at the valve multiple times and continued to insist the gas valve was bad. We contacted his manager, Seth, who said he would locate a replacement valve to replace the old one. We were then presented with a $990 quote/bill to replace the gas valve, which we did not approve and refused to pay in full. We asked the company to recheck the system and restore service-they said we needed to pay the $990 bill first. We requested a clear work record of what had been done. A work summary was only provided later in the company's public response after we posted reviews. We also requested a reasonable temporary solution for the no-heat emergency--no response. Note: In our earlier post, we mentioned that Connor said he "wanted to buy a space heater out of his own pocket." To be precise, he did not make any actual offer--his exact words were, "I had wanted to...." We mentioned it only to be fair and acknowledge the sentiment. Yes, we were foolish and naive--our good intentions were exploited and turned against us. 12/22: We posted our reviews on Google and Yelp. In the company's response, Seth used terms such as "deceitful nature," "bully," "harass," and "slander" to describe us. 12/23: We still had no heat, and the house was extremely cold. We paid $300 to hire an independent second technician to double-check the diagnosis. He restored heat in about five minutes by lubricating/adjusting the switch on top of the gas valve and turning the gas back on. He explained that the switch appeared to have been turned off during the maintenance visit, and because it hadn't been used in a long time, it likely made poor contact when it was turned back on. In his professional opinion, this was not a failed gas valve, and the switch-related issue should have been identified with proper troubleshooting. Since then, the furnace has been working without any problems. That's the full sequence of events. We're sharing this so anyone reading can understand the outcome and make an informed decision.

I have been burned before but I trust Seatown. The staff is friendly and answers any questions I…read morehave. I had my garbage disposal replaced and the sink de-gunked. They gave me the option of purchasing my own disposal (cheaper option) or purchasing one from them. I will use this company again as I have a toilet that needs repair.

While I had been a satisfied customer with Seatown, even going so far as to become a member of…read moretheir services, my desire to use them for home repairs disappeared almost instantly after a recent quote I got from them. I need to have my sewer relined. This is not a shock. Everyone on our block does, just the age of the pipes. Seatown, being a member, was my first call. The technician who came to investigate the scenario came back to my front door remarkably shortly after I left him at the entry point to investigate. He succinctly told me that the pipe was "completely blocked" with roots and they would have to hydrojet before they could get an idea if it could be repaired. Not one... not two... THREE other companies came to quote the job and scoped with zero problem, showing me the video that demonstrated without a doubt that Seatown was lying to me, straight to my face, for which I was actually paying them as a member. I reported this to the company. To this day, over a week later, I have yet to hear from any supposed manager (despite this being directly promised in what seems like the empty apology now) about this glaring error in customer service nor has the refund for my membership, which they agreed to refund, appeared yet in my account. I wonder now how much I overpaid for the projects that I used Seatown for, considering their hydrojetting was $1,400 dollars more than the quotes that I was seeing from these other companies. Recently, I heard that Seatown had been acquired by Service Champions and it appears this is another case of when a company starts to care about profits more than service after their acquisition. While I used to recommend them to my friends & neighbors, I now will tell folks to stay away from Seatown unless they like wondering if they are being told the truth and paying too much for services they could get cheaper and done just as well elsewhere.

I clicked on an ad for a $79 cleaning thinking it was too good to be true -- but I'm so glad I…read morebooked it! They scheduled my appointment right away, and Cody came out to do the service. He did an excellent job, didn't try to upsell me on anything, and took the time to give me some really helpful advice for when I eventually need to replace my 12-year-old furnace. Super professional, honest, and easy to work with. I'd definitely recommend them and will be using them again in the future!

We had a new hot water tank, fuenace, and air conditioner installed. The fellows who came to do the…read morework were courteous, friendly, efficient, and professional. The result was clean, well thought out and nicely planned. The value will give great returns for years to come. We would recommend Snohomish Furnace and Air to anyone.

They set and confirmed my appointment quick. Shot a guy out to my house the next morning for a…read morefree estimate/assessment. I thought I had a sewage vent issue but it was just a fairly simple downspout issue. They didn't charge me and I plan on using them later after redoing my concrete side path to properly set the drain. (Previous homeowner set and poured improperly) Extremely friendly customer service from everyone I engaged with. That's proper value.

I have only had a positive experience with TradeWorks from start to finish and would recommend and…read morehire them again in a heartbeat. I needed a Moen Flo shut off valve installed in my house and TradeWorks responded within a few hours to schedule an onsite visit. The onsite visit occurred exactly on time, the plumbers were knowledgeable, and they gave us a through understanding of what the job would entail. Their price was fair and competitive with other quotes. On the day of, they showed up exactly on time, were friendly, and carried out their work efficiently. When so many companies have a hard time even coming out to give you a quote in a timely manner, a company that does everything on time and on budget is truly a gem in Seattle!

Talk about amazing, Fast and honest service to save us from…read morethis winter's cold weather! In the past we had issues with the furnace and Ofcourse another company tried to make us buy a whole new unit and was not feasible for us. We called becks holding our breathe and waiting for the same bad news but instead they got out here within a few hours, replaced a part and got our home nice and warm fast! Thank you for the amazing service.

We worked with Levi, who took the time to patiently troubleshoot our heat pump after we had a…read morefrustrating time with two other companies. He discovered the cause and replaced the defrost board for a reasonable price. Given that the others had advised that we replace the entire heat pump (or the whole system, according to one), we were really grateful to have an honest, capable technician like Levi. Our heat pump is back up running and putting out cold air again!