Bring your male family member or expect to get scolded by both male and female owner for not…read moreknowing anything about the bike. They are not customer friendly, no reciprocal greetings to customers whatsoever, with 'how dare you' attitude. We went to expert for help for second hand bike I bought online, and had a very unpleasant experience. I will not recommend the place unless you know which part you need and know what exactly is wrong with your bike.

It is rare to find such nice folks...with more than fair prices, particularly for labor. Randy got…read moreright to replacing two tires and an iner tube as soon as I arrived. My old bicycle rides like new! In fact, the gears got corrected and are better than ever...with no mention/charge for an adfustment! (*‿*)

Service is great. Felt taken care of, both the road and mountain bike are ready for a good ride…read more Great value

Arrived at 5:45 to see if I could squeeze in my bike before they closed. Was having some rear…read morederrailleur issues and they were able to fit me in despite already being busy and near close. Luckily turned out to be a quick fix and was out of there in a couple minutes. Very helpful staff.

Trek Tustin, CA is absolutely amazing. The team is incredibly knowledgeable, determined, and always…read moreready to help. From the moment you walk in, you feel supported and taken care of. Jeff is an expert when it comes to custom bike fitting. His attention to detail is next level, and he's fully dedicated to getting you as close as possible to the perfect fit. The rest of the team is just as impressive everyone is friendly, professional, and extremely knowledgeable about Trek and other products in the industry. I highly recommend this location to anyone looking for expert assistance, top-tier service, and a team that truly cares about your riding experience.

Hands down the best bicycle shop in the OC area. Eric and Bryce were wonderful. They helped me make…read morea decision that I felt comfortable with and did not pressure me throughout the whole process. They gave me educational advices that were succinct and delivered in a very personable manner. I am very much a beginner to the world of road bicycles and even though I went for the Madone, I was not made to feel ashamed and they assisted me a non-condescending manner. I left the store with not only a new bicycle that I love, but a sharper mind and a newfound appreciation for the hobby of cycling. Once again, thank you to Eric and Bryce for taking all the time with me, even though it was bordering on closing hour. Throughout my extensive interaction with them, I can confidently say their goal was not to make a sale, but to equip me with the most informed decision. The purchase was big, but I made it with no regrets. I have been to many other establishments before coming here, and other bicycle shops NEED to learn from TREK Tustin!

My fiance and I loved coming here- he was wanting to buy a commuter bike and the guys here were so…read morehelpful. He gave them a price range and they adjusted the different bikes. He got to try them out and ride around the parking lot (he showed his license!) and picked up a bike. I don't need wheels YET, but once I do, I know where to go.

"TOTAL SCAM - Damaged my bike and charged more than advertised -- very disappointing experience"…read more I normally don't leave negative reviews, but this experience needs to be shared. 1. Bike was returned with damage After picking up my e-bike, I noticed a deep scratch on the frame and marks on the Shimano Altus derailleur. It also appeared that someone attempted to cover up the scratch with paint instead of informing me. When I raised the issue, they denied responsibility. 2. Pricing does not match their website Their website clearly lists $30 per brake adjustment. I had both front and rear brakes adjusted, so the expected total should have been $60. However, I was initially told to pay $40 per brake ($80 total). Only after I showed them their own website pricing did they reduce the price by $10, and I ended up paying $70. The receipt reflects this "discount," which only happened after I pointed out the discrepancy. Even then, the final price was still higher than what is advertised. 3. Lack of transparency and accountability Between the unexplained damage and inconsistent pricing, this experience felt dishonest and unprofessional. I have documentation (website screenshot and receipt) to support this. I would recommend others double-check pricing in advance and inspect their bike carefully before leaving. **Update after owner response:** After reading the owner's reply, I want to clarify several key points for accuracy and transparency. First, the owner described my bike as a "one-year-old used bike," which is incorrect. I have proof of purchase from late December 2025 showing it was purchased brand new. I will be uploading documentation to support this. Misrepresenting a customer's property in a public response is concerning. Second, the claim that external parties (Beeline and Rad Power) concluded no damage was caused is presented without any supporting documentation. In contrast, I have maintained photo evidence and receipts. Readers can draw their own conclusions when only one side provides verifiable proof. Third, regarding pricing: regardless of internal explanations about brake types, the publicly listed pricing does not match what was initially quoted. The adjustment to the final bill only occurred after I referenced their website, and even then, the total remained inconsistent with advertised rates. Customers should be aware of this discrepancy and confirm all pricing clearly in writing before authorizing any work. It is also worth noting that the business now operates from a different type of location compared to its previous retail storefront. The current address appears to be within an industrial/business park rather than a traditional customer-facing retail shop. While this may be a business decision, customers may want to do additional due diligence regarding service scope, pricing structure, and business credentials before proceeding. At this point, the combination of inconsistent statements, lack of verifiable supporting evidence, and pricing discrepancies speaks for itself. I would strongly encourage anyone considering this shop to document their bike condition thoroughly before service and to confirm all pricing in writing in advance. For transparency, I have taken screenshots of the owner's response to preserve the original context in case any edits are made later. **Based on my experience, I would not feel comfortable returning.**

"We make people happy."…read more They sure do! I walked in last week as a first time customer and they were friendly and welcoming like I was a regular. Don in particular was quick to address my questions and needs, as well as very thorough in assessing the issues related to both my bikes. And prices for repairs and accessories were VERY reasonable. Will gladly return to Jax in the future!

Wow. 1) I'm aware the bike I originally ordered wasn't in…read morestock - I had no problem with that. That's why I called about one that WAS in stock which was subsequently sold. I don't expect anyone to make miracles happen, if a bike isn't stock there's nothing anyone can do. My problem was that they sold the bike I was on the way to pick up AND then told me they had another one, made me wait an hour for it, only to discover it was the wrong bike. 2) Either the staff is lying through their teeth or the owner is but no one sent any email. I've double checked my inbox/junk etc. and ABSOLUTELY nothing was offered to "make it right" other than a shrug from the manager. By all means, let me know what free accessories I was offered so I can return the stuff I bought full price at the Laguna Niguel location. I can come pick it up anytime

Great service, great price, knowledgeable, friendly, honest. Definitely would recommend!…read more We got a couple of old bikes spruced up. I will return for future needs.

Cristian got my bike tuned same day! The price was reasonable and around half the cost of another…read moreshop I used.

They are so very nice and professional. I had Volt House do the breaks on my bike and the did an…read moreabsolutely horrible job. They also refused to stand by their work. Not here, they are wonderful!!!!!

Earlier this year as a tribute to my late mother, I wanted to get an update from my 2007 Cervelo…read moreCarbon Soloist with some money she left me. From the moment I came to the store, the staff (Chelsea and Kristen) knew what I was going through and what I wanted to do. In selecting my new bike they let me know what was available and how it could be modified so that I get the best possible ride. The test rides and accessory selection were fun and exciting. The anticipation was grueling at times, but when it was ready it was all worth it. Since then, I've been well taken care of with tire maintenance and tune-ups. This place is truly a community/family for which I plan to be a part of for many years. I look forward to attending a workshop and going on group rides...once I retire within the next year.

I can't know this shop when Pablo came across me on the river trail at night with a flat. He…read morestopped and got me going again, so I mentioned my main road bike had issues another shop could not diagnose. He said bring it in to the shop, and we'll figure it out. And figure it out is what Javier did. Now my road bike rides like it's brand new again. Quality work. Thanks!

Our experience was very disappointing. We visited with the intention of purchasing three bikes and…read morespent approximately 30 minutes in the store without being acknowledged by any staff member. While I understand employees were busy assisting other customers, a simple greeting or acknowledgment would have gone a long way. During our time there, customers who arrived after us appeared to receive assistance first, particularly those interested in electric bikes. We continued to wait patiently and did not make an issue of it. Eventually, as an employee walked by, I politely asked a very simple question, whether the store offered delivery services. Rather than briefly answering or directing us to someone who could help, he responded, "I'm busy with another customer right now," without making eye contact. The interaction made us feel like an inconvenience The question would have helped us determine whether we were ready to move forward with purchasing. A little acknowledgment and basic customer service would have made a significant difference. Based on this experience, we will be taking our business elsewhere and would not return.