Two things I need to share first...I have high expectations when it comes to customer service and I am a novice at buying custom wheels. So, I began my custom wheel purchasing journey in Richmond. I visited the wheel shops up and down Broad Street, and did some shopping online. I found RNR where Ian spent time explaining the differences in wheels and helped me determine what was the proper fit and best look for my 2012 Wrangler Unlimited. Unlike some of the other local shops he did not make me feel like I was asking too many questions and he pointed out things I had not thought of. Once I made my choice he ordered the wheels and had them in and installed the next day. Awesome customer service from the moment I walked in the door! I sat in the waiting area while my wheels were being installed and had the opportunity to observe other RNR staff members interact with customers. Each person was professional, courteous and very helpful. In fact there were a couple older ladies in getting new tires and the staff was very helpful and patient with them. My wheels look great and while I had my existing tires mounted on them I do plan to go to RNR when it is time to buy new tires. read more

Great price service communication helpful among companies I recommend this establishment

they fixed my tire for free after 2 other shops told me nothing was wrong with it, even though it was losing 10 pounds of air every 3 days. Tried NTB service and they were awful and dismissive. 2 thumbs up for RNR!! read more

Let me start the customer service the minute you walk through the door is great...They really works with you with finding affordable pricing and great wheels.. My Husband and I have recommended a lot of people to this company....Definitely will shop here again .... Thanks Satisfied customer read more

Miles Jones is the man!!!!! Came in looking for a miracle and he delivered. Needed wheel bolts for my Jetta immediately and he helped find the exact match.... all while servicing two other happy customers. Definitely worth the stop in if your looking for wheels in rva read more

They are always so quick and easy to work with. I am a dealership kinda person but I kept hearing their ad and have them a try their prices are in line with what I normally pay and I keep coming back because the staff is so nice and helpful and trust me I have had to come here a lot since I always have a nail or something in my tire. 95 hates me but RNR can always fit me and and I never have a long wait maybe an hour at most for a full all four tire service. They have payment options as well but I'm pretty sure there is a good bit of interest you will have to pay but at least you know that's an option as well. read more

Great experience with RNR Richmond location. Whit really helped me get what I needed for my Acura. Would definitely recommend them to friends and will know who to go to for future tire needs. Thanks! read more

I had been running all over town, with a wheel that would not hold air for my 2011 Escalade. On Saturday 5/28/2022 I walked into the N. Chesterfield store and immediately was greeted warmly by Tommy. I explained my dilemma to him, and he made 2 excellent suggestions: being mindful of the budget i gave him to work with and also kept it mind that I wanted it done the same day and done Right. I went with the 2nd option- replaced all 4 wheels and 1 tire. I am grateful to Tommy as he explained that I just purchased "peace of mind & freedom" I and extremely happy with the service, pricing and follow up of this store. I have not stopped sharing my experience with family & friends and I can't wait to tell my co-workers on Tuesday about my experience. YOU GUYS NAILED IT!!!! read more

Lied to my face! Told me there were shops in LA and after my tire failed after just 2 months, told me there are no shops in LA and the nearest one was in Reno which is hundreds of miles away. Terrible. Do not buy from them they will say anything to make a sale, including lying to your face. And their tires are cheap and break. read more

This business has a F rating with the Better Business Bureau. That should be enough but here is my experience. My son had a flat tire. I told his to go to RnR because they were the nearest store. They told him both back tires were unsafe and needed repaired. I can not say this isn't true, (I now question it) but they had lots of tread left. They sold him 2 Ironman tires for $241 each. They only offered him one kind of tire, Ironman. They said Ironman were really good tires. They tried to get him to do weekly financing even thought he keep telling them he wanted to pay in cash. He said the man pushed real hard. When my son got home and told me about him experience I wasn't happy. I had near heard of the tire and I know I could have purchases good Firestones for less than $200 each. The car was only worth $1000 and only took him a few miles to work. I didn't believe expensive tires should have been the only ones offered. I went down to talk to them. I thought they took advantage of him being so young and not knowing what tires should cost. They told me how great these ironman tires were that I had never heard of. It didn't do me any good but I seen all the signs and noticed the very high prices and all the signs for weekly payments. When I got home I checked the Better Business Bureau and of course it was an F. I googled Ironman tires and found they were made by Hercules Tires. I called Hercules and found that Ironman is their "entry level tire" (cheapest they make) recommended sales price around $100 depending on the size. (RNR Price $241) I checked prices for the tire in the size my son bought and the highest anyone else sold the tire for was $120. What cost my son $516 at RnR would have been Under $300 at any reputable business. My son got a cheapy tire for a premium price. This company preys on young men who want fancy rims and tires that they can't really afford. They get talked into weekly payments and get charged two or three times what they could buy the items somewhere else for. Please google the item you want to buy to see what it would cost somewhere else. You will find they only sell poor quality items that they claim are quality items at extremely high prices. Do not buy from these crooks. read more

Well we bought new wheels and tires for the JEEP thanks to Dwayne and the rest of the crew the JEEP LOOKS AWSOME the Wife is happy

Everyone will have a different experience when it comes to customer service interaction. This was my experience with RNR Tire Midlothian store, on 9/19/2022. The service I was looking to have done was, 2" up to 2 1/2" leveling kit install on 2022 Ford Ranger XL front end. I was trying to get it done before Tuesday in time for an out of town trip. Had been searching all around starting the week prior and over the weekend, only to encounter wait times, higher prices and lack luster customer service. So over the weekend continued search and found RNR Tire sent out an email to them not expecting a response over since it was on the weekend but, to my surprise I got a quick ( not a bot } personal response acknowledging my request and Rick would reach out to me Monday ( 9/19/22 ) morning. Because of my early busy schedule I decided to contact them first. I talked with their sales rep. Tommy and told him what I wanted to try and have done and the time line. Unfortunately, he told me they did not have any leveling kits in stock but he would check other sources to try and find what I was looking for. A while later I was on the phone with him and he had found a kit and volunteered to travel to pick it up, not only that but said he could have it installed by 6pm. Which meant it would be ready for my trip today ( 9/20/22 ) also the price for the part and work being done was reasonable. Tommy, went outside the dots as well as above and beyond to help me out. Which says a lot about RNR Tire Express. For me the Treatment and Service was excellent. Also would like to give a shoutout to Rick with the red cap, he was my original point of contact and he handled the paperwork once I arrived to pick up my truck. He and the young lady at the counter were friendly, helpful and professional. My Pickup looked great, nice and level front to rear, awesome! I plan to upgrade my wheels next summer, guess where I'm headed to check for a deal? Did somebody say Tire Express. You forgot the RNR babe! RNR Tire Express, Tommy and Rick THANKS! for making it happen. read more

My husband visited the RNR tire in Midlothian VA on Midlothian turnpike on 2/10/22 around 12:00 pm. He browsed around the store for about 25-30 min without acknowledgement from the two sales reps working. They both were busy assisting one customer. After 30 min my husband took a seat near the counter where both sales reps were standing looking up items on the computer. Still no acknowledgement from the sale rep. We have purchased tires and rims for RNR for 2 of our vehicle and we were seeking to purchase tires and rims for our new Mercedes Benz. But I guess a person of color money is not good here. Taking our $ else where. Thanks for the eye opening experience. read more

Every time I come in the manager males me feel welcome I was short a little change on my payment today and he gave me the rest. God bless this man best service I have had in a while. Thank you man you made my day with prices this high what a blessing thank you Rnr read more

Damaro fix my flat tire and got me back on the road wonderful guy great manager and great service in this place for the first time in forever. Thanks read more

rnr are the best in town!!!!!! nobody comes close!!!! big shout to the whole team in richmond broad streetteam!!!!

I stopped by to inquire on some news tires since I'm always hearing of these "we'll work with you, you can make payments on your tires" commercials that are always advertised. I was immediately turned off when I was handed the paperwork and saw all of the personal information that was being asked for. No, sorry, RNR, I'm not that desperate to get tires from you all that I need to give up my entire identity. I'll take my business elsewhere. read more

Stopped in today to look for some new rims for my Jeep. They had few selections and were extremely pushy and over priced. As soon as the man helping me felt like I wasn't going to buy anything he was forcing down my throats he became extremely rude and turned his back on me when I thanked him for his time. Really shitty service, will not be returning. read more

Whit is the most knowledgeable and can communicate the best in terms of options to suit your needs.

Came in for a wheel alignment and Chris spotted a catastrophic problem and not only brought it to my attention right away but fixed it with ease. A+ Service. read more

I made an appointment for 12pm last saturday. Instead of someone telling me they had one tech there, I had to wait 2 1/2 hours til they finished installing 4 tires on my car. Not to mention I needed an alignment and had to come back Monday for that. I am upset about the fact that they didnt let me know up front the situation and every time I checked to see how long it would take, it was " oh it's almost ready! another 10 minutes!" I asked more than 3 times on the status of my car. never.again. read more