Technician Matt Tombers came out yesterday and did a tune up. He resolved an issue I had with my…read morefireplace within the first five minutes. Fireplace now working like new Thank you Matt

Installed a new fireplace insert for us. Everything was done quickly with no disruption. Will Mew…read moreand his team were extremely professional and explained the functions so it was easy for us to understand. We highly recommend Southwest Fireplace!

These workers are dumping their trash all around the place...they spray silica, gypsum everything…read moreunder the sky all around the place so it's super super toxic! Can't walk outside without a mask! The poor naive workers don't even bother to wear a mask when cutting toxic stuff like getting silica in their lungs! Not happy with these construction workers leaving all sorts of construction trash and whatever food trash(chips bags, plastic forks. Plastic water bottles, etc) they leave to fly around! Just throw trash right on the ground so that the wind can carry it everywhere! Chaotic mess! I wish I never moved here to Show Low. I hope these workers develop a conscious and quit dumping all over! No care and just a sloppy disaster zone! Regret moving to Show Low. Don't waste your money on these careless people that just want your money! Simply no attention to detail, no common courtesy, no work ethic....just get the job done quickly and sloppily. Literally every fixture is crooked and loose. My teenager can use a drill better than these guys! Don't waste your money on these people!

Do NOT pay until every last thing is finished. I was sent my final invoice before the job was done…read moreand trusted they would still finish and payed. Do not trust their word that they will make it back out. I reached out multiple times, was told "I'll have a guy come out Friday" on 3 separate occasions, and it now I'm a zero responses from them. I have been left with a half painted window and unclean job site. I will call that my mistake but it does show the integrity of this company. I wrongfully assumed that spending the amount of money we did came with integrity and customer appreciation. Maybe that's extra. ($70k+) We hired them to put a moderate sized addition off the back of our master bedroom on a ranch house. As soon as I made the final payment I was not able to get anyone out. -we were suppose to get black windows but they installed white. When it was brought up they told me they would paint them and have yet to complete that task. - they never returned to finish cleaning up the job site and fix all the dirt the moved away for the foundation.

Called today to shop for 2 new fireplaces they answered the phone and made it very clear they were…read moretoo busy for my business and couldn't talk now I didn't even get a chance to say why I was calling. Why did they even answer the phone ? Oh well !

Russ is honest and knowledgeable! The display room store is beautiful. They have lots of options,…read morebasically all the options. And great prices. Don't go anywhere else for your fireplace needs. See Russ!

Wonderful communication! Came out to assess the issue SO quickly! Parts had to be ordered but when…read moreHudson returned, the work was done efficiently quickly and expertly without issue. Thrilled to have my fireplace working again, better and lovelier than before!! Thank you!!

Hudson is wonderful to work with! He advised us on what model to get and the installation was…read moreseamless. Cannot recommend him more- truly a very caring, knowledgeable and dependable fireplace expert!

Been using them for 10 yrs / they do my cleaning and inspection . Daniel is the best !! 10 stars :)read more

Daniel came to my condo before Christmas. I was really hoping I could have my fireplace up and…read morerunning for the holiday. He was so kind and so helpful. He explained what he was doing and managed to get it working with a quick cleaning and a small replacement part. I am so glad I called them and I will continue to recommend them to anyone who needs this kind of work. Thank you, so much, Daniel. You are the BEST!

My husband and I recently did a remodel of our living room space. Along the way we decided to make…read moreour fireplace box bigger and were directed to Russ and Fritz at A Cozy Fireplace in Warrenville. We could not be happier with the entire process, from the initial phone conversation (Russ was so very personable and helpful), to a visit to the shop (where we found how little we actually knew about fireplaces), to our timely and seamless installation (friendly, respectful and professional guys), and most recently, the installation of our fireplace doors. I should add that the price was fair and reasonable (and quite a bit less than the other estimates we got from other shops not far away) We highly recommend Russ and Fritz!

Fritz was immensely helpful when I called and Tomas came out promptly for service. I would…read morerecommend them highly.

Great experience from start to finish. The technician was prompt, professional, and extremely…read morethorough--not just with the cleaning itself, but with the full inspection of the chimney and fireplace. They took the time to explain what they were seeing, pointed out areas to keep an eye on, and made sure everything was safe and functioning properly before leaving. The cleaning was done carefully with no mess left behind, which I really appreciated. It's clear they take pride in their work. I feel much more confident heading into the season knowing everything has been properly checked and serviced. Highly recommend.

These guys are great! They've been keeping our fireplace clean and safe for years. Always…read moreprofessional and clean.

I contacted Capital Chimney to do a chimney inspection of a property I'm about to purchase. They…read moreweren't the only ones I contacted in my rush to get an inspection done, but Sarah from Capital Chimney answered me very promptly after I sent in my website inquiry. We got the inspection scheduled just as fast. On the day of the inspection, Chris called me to keep me updated throughout the day. The only thing I would slightly ding them for is that they arrived pretty much at the end of the appointment window. However, Chris kept me updated on his status. As promised, he sent me the photos, inspection report and the quote for suggested repairs the next morning. All around pleased with the experience! The team at Capital Chimney was quick, responsive and did the job. Recommend if you're looking for inspections!

Professional and serious team of dedicated specialists. Quality service from initial walk through,…read morequotation and then the rebuild & repair to the 4 Fireplaces and Firepit. I spent over $18,000 with Capital and now I appreciate the value. They also rebuilt 35 year old fireplaces to look not just new but also impressive

Love these guys! They respond quickly and take time to explain things to you! Prices are very…read morereasonable too! Paul & Jim are awesome. Always respectful of my home and very nice! Couldn't ask for more. Highly recommend this business!

Used Valley Chimney for the first time today. Dan & Lee were excellent technicians! Prompt, quick,…read morethorough and efficient. They cleaned our chimney and replaced a gas lighter pipe. We really appreciated their expertise as we just moved into this house and had not had a fireplace like this before so we were not familiar with the mechanisms. They taught us how to use it, which was super easy. Will definitely use them again in the future and highly recommend to everyone.

They are very fast to respond and schedule. They inspected both my chimney and furnace flue via…read morecamera (recorded video) for $550, and determined that the furnace flu needed a liner. When I asked what that runs price wise, they told me that's not their dept. so someone would get back to me. The inspection was Tuesday --it's now Friday and nothing....not even photos or videos of what they took in the flues. I paid but I have nothing. The installers promised me videos. So, be prepared to wait for the results of your inspection. UPDATE: they finally sent me the furnace flue video only on Monday, May 6th (a week after the inspection). Before that, all I had was a few unlabelled photos Unfortunately, this video is too late to have helped my installer. It would have been extremely helpful to have had a video to see where the mortar obstructions to lining the flu were before dropping the liner down the obstructed flue. They, however, got me a quote when I put up this review. The quote does not include removing the mortar obstructions that they, themselves, found in the furnace flu (and which my worker had to chip out the clay pipe and brick wall to remove). Receiving a quote for $3000.00, that does not mention an obstruction in the clay lined furnace flu that they found seems like they are setting me up for a future ask and increase while they are doing the work--which almost seems to me like an intentional overlook since the obstruction is in their video and one photo. I mentioned this to them, and immediately, they took done their quote, so I cannot access it anymore. I think that the video of my inspection should immediately be available for the $550 I paid, and their two workmen assured me I'd have access to it immediately. They sent a few photos on Friday but the workmen said that their computer had limited memory space to take photos so that I'd be able to watch the full videos of their inspections. They used a drone to look at the top of my chimney. I would prefer old school style where they go up to the roof in person. My other chimney guy climbed the roof, while tuckpointing the chimney, and installing my liner on Thursday, and fixed a crack in the crown (which was replaced in 2013) yesterday and tuckpointed some places on the top.Their drone did not show damage that needed to be fixed or any tuckpointing to do (strange on a 35 foot chimney). So, that means that they missed the issues at the very top. The person doing the inspection would not even go into my backyard to put the drone on the backside of the chimney and crown. They found a dead bird in the furnace flu at the bottom, and removed it ,and that was nice. My guy found two more birds, when he chipped out the obstruction, before completing the furnace liner (since the liner would not drop fully until that mortar obstruction was removed). It gives me pause to realise my furnace was trying to vent past several mortar obstructions (significant in size) and 3 dead birds. I'm glad my guy took care of that and that his cost was half of what this company quoted me. I still do not have the furnace flue video or photos or the video the drone took of the top of the chimney. The photos have no detail (far away). They also did not take any time to explain how the water heater is being expelled through chimney flue and whether it should also be expelled through furnace flue, once I get a liner. I heard them talking to each other re my "old school" set up --but not to me, when I asked them for info nor do I see that mentioned in the report. My guy took the time to explain how they would connect and at what angle to the new setup. Some people on here say they inspect your Fire and Carbon Monoxide alarms on all levels of the house --nope, did not happen. I mentioned to them that one fire alarm keeps going off near the kitchen and I was wondering where this alarm resides. I saw the one guy stare up at the ceiling for a long time, while I was paying the other guy, at the end of the visit. Thus, I looked up after they left---yup, that may be the alarm that needs a battery. Too bad he did not care to say something to me while he stared at it. When I've expressed to Amy, who does the scheduling and appears to be a part owner my dismay over these issues, she printed to me in an email that she does not want to email, and that she'd only talk on phone. So they don't want to provide their videos or put things in writing or explain what happened in writing? I'd say this business, well apparently well-loved for simple jobs, is not trustworthy. I'd like my money returned. UPDATE: they sent me back my voided check with no note.

Incredible service and super helpful at assessing our chimney. They gave us steps to take and…read moreestimates for different ways to repair the chimney. I also really loved how well they explained everything and how thorough of an inspection they did. Only wished we had found them before buying the home to do an inspection, but we will definitely recommend them and do business with them!