Love this pharmacy, they have grown familiar with our family they will let us know when my sister or father has a prescription ready for pick up.. Sometimes there is a big line but they do the best they can.. I personally go in the AM or night to avoid it.. read more

Ritd Aid sold me a fraudulent card. They refuse to refund me. I have the receipt to prove my purchase. They take no ownership. They do not keep their commitments to call me back as they say the will. I made numerous calls to try to resolve this issue yo no avail. The office manager has no people skills and he's extremely rude. read more

Rite Aid - Gift card - Drugstores Near Me - Pacoima, California

Absolutely TERRIBLE customer service. I came in to get some items but had a question on which product would be best. I went to the pharmacy and they called a male, possibly Caucasian, blonde hair, over to Consultation... I gave my question/explanation and all he kept doing was saying 'yea' and seemed like he was just agreeing with whatever I said just to get me to leave.. I have never felt so disgusted by anyone's customer service He was RUDE, does not care about customers whatsoever. I saw the bad reviews, but there was no one there, no line, it was almost empty and thought it would be different.. I was wrong unfortunately DONT HIRE PEOPLE IF THEY DONT WANT TO BE THERE AND HELP!! read more

3/14/2023 @ 1940, Bad Pharmacy, Pharmacist said they cant Dispense Tylenol #3 Due to incomplete RX, so the nurse that i am reviewed the RX and called the MD the next day, RX is complete with no problem DEA#, Medication, route, Dose, frequency, quantity, etc.... SO... i went to Walgreens instead.... NO PROBLEM! read more

Horrible service, they don't answer the phone and when I walk in I see the employees sitting down on their phones at that point just have self check out. read more

I was about to check out when the manager on duty stops me and accuses me of shoving merch in my purse, I immediately open my purse up and present it wide and free of any merchandise from the store leaving her perplexed and apologizing but NOT clear of a lawsuit for defamation due to her offensive and unlawful bad stop. I'm over being understanding when employees at these places confuse my awkwardness from my Asperger's syndrome with shadyness of a theif! read more

Great job. The Pharmacy has always been great,courteous,friendly and professional. Great staff front to back. Keep up the great work and thank you for being just and fair. For posting the kind letter on the front window for all to see read more

Rite Aid - Good job Rite Aid - Drugstores Near Me - Pacoima, California

This review is specific to the pharmacy. All I can say is be ready to wait! I waited over an hour to pick up a prescription. I know I should've left when I saw the line half way down the store, but I thought maybe they'll open another register and take two at a time. It didn't happen... Then I saw 3 more people line up behind me and I thought I can't lose my spot now I must wait. So there I was waiting staring at all the vitamins and antacids for 45 minutes until I finally got to the register which is when by the way they decided to finally open another register. I get to the brand new second register and shocker, as if my wait couldn't get any longer the lady said the computer crashed and restarted and I would have to wait a little longer. Increasing my wait time. I kept my cool but had to take a picture of the ridiculous line I stood in, where I didn't get the people who were still in line behind me. And I took a picture of the ridiculous sign that reads make your trip a quick trip due to Covid!!! Ridiculous!!! Thanks to rite aid pharmacy my trip was nowhere near a quick trip. Avoid the pharmacy at all costs, I felt horrible for the elderly people waiting in line : ( read more

Rite Aid - Long lines - Drugstores Near Me - Pacoima, California

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It's ridiculous how incompetent the pharmacy is here. My bottle of prescription literally says 15 pills. Yet here I stand with 5 pills. How can there be an issue literally every time I fill a prescription here & how are you still open? read more

This rite aid is a complete joke. No wonder you guys are losing sales and closing stores I blame people you guys hire. Today I stopped by some ice cream walked in and notice 2 employees on the register one woman ringing up and the other just sitting on his ass . 8 people in line but not big deal I don't mine waiting I work in the retail industry so I'm not worried . But I as soon as I'm next I'm told that the ice cream is closed because they are short staffed lol.. the store is completely empty other than those 2 employees gossiping about other employees not doing anything blah blah seriously this is pathetic you guys are lame. Not only that they have self check out! WTF lazy people they probably didn't want to get off the chair they were both sitting on jerks. read more

I love this pharmacy! The pharmacy staff is so helpful and amazing especially the manager who handles the situations really well. Thank you all for your service! read more

Worst pharmacy ever. Customer service is horrible. Why should I have to come back three times for one prescription. This is after I tried the online refill service. The online refill that never contacted the rite aid about my prescription. So I go in to take care of the situation. They tell me both my prescriptions were new (untrue) but whatever I'll wait. I waited 45 min for them to tell me come back the next day. Ok. The next day they still haven't processed my stuff. They tell me sorry. It'll be ready tomorrow after 3. Ok. The third day I show up they tell my items are there but I can't get them until the pharmacist comes in..... In two hours. REALLY!!!!! Fed up. I swear I could scream. The way im feeing I swear someone Almost got stabbed. read more

I am gratefull we have a local pharmacy/Drugstore nearby. In customer service 95 % of the time is on what YOU give.....i know :)))) i worked as a customer service rep for medical lab call center. read more

Yes, it is true... everything you've heard. It's all true. There's no staff. No one wants to help you at the ice cream counter. "Thrifty" ice cream is a childhood treat that you just crave sometimes and it sucks that you can't even get it sometimes because the flavors are rarely re-stocked and the service station is not taken care of at all. The place is generally a mess as a whole. The pharmacy has pretty crappy service. The only reason to even come to this location is to buy cheap wine. read more

Incompetent. Slow. Poor Customer service. I went here to have a prescription filled. After 20 min I was told that my insurance "didn't match" and she tried 3 times, but my card is "expired." I called Blue Shield and they assured me that my card is up to date and that I shouldn't have a problem. I went to CVS right after and the prescription was filled immediately without any issues. The Pharmacy at this Rite Aid location is completely HORRIBLE! read more

If I could give a negative 5 star I would, most inconsiderate staff ever pharmacy and the store BEWARE DO NOT USE PHARMACY BUNCH OF DISHONEST PEOPLE MAKING YOU WAIT TWO HOURS WHEN THEY TOLD ME IT WOULD BE READY IN 45, pharmacist goes to lunch instead like my time doesn't matter, jerks all the way around read more

Pharmacist named Mireya is extremely rude and unprofessional. Went in for a vaccination and she made the entire experience unpleasant. Avoid if you can. read more

Absolutely garbage customer service at the pharmacy part. They take days to fill or make prescriptions, they never answer their phone, always have an attitude and use very loud tone with you. As someone who works in customer service the people at this riteaid need to be trained again I have been waiting for my prescription to be done for 3 days after my doctors prescribed it. Ridiculous! read more

Waited 40 min in the designated waiting area to get the first dose of the vaccine while there was no one else ahead of me and while they watched me wait. Horrible customer service. read more

Even though I usually go to this Ride Aid. I don't feel so comfortable going here they have some lady just looking at you making sure you dont steal anything. Ones my brother and I went to buy something and she stood behind us the whole time just looking at us. read more

I brought an item for $16, and some cents at rite aid in pacoima.on van Nuys blvd... It was not the right size do I return it the next.....i was given $8 . and was told rite aid only give half of the actual money back on returns....all stores and pharmacies return all your money or give you a gift card if you don't have e receit....yhis is highway robbery they need to return all your money....what do you think? * want my money back . read more

Pharmacy: the worst I've ever been to. It literally took them more than 40 minutes to tell me that my insurance did not cover my medication, all the while being extremely rude and condescending. Im never going back. (Ps. I had to go somewhere else to find out that my insurance does cover the medication) read more

I am grateful for having a pharmacy in the neighborhood. They do need to increase staff. Both store and pharmacy. The staff has always been friendly and helpful but Everything takes time here. The cashiers box are also so slow they have to start with one costumer then switch to a 2nd machine to help a 2nd person because itss so slow. read more

Made a quick stop at this rite aid looked around for a restroom and asked the MANAGER ALFREDO if they had restrooms he said NO rolled his eyes and said they were "outta order", yet my bf asked a younger employee and he kindly opened the door for us. What a way for a manager to treat customers!!! read more

Went in on a Friday evening waited by the ice cream section for about 6 mins until k went over to the cashier and informed her I'm waiting for someone to come help us she said she would call someone over so she them yells over for some other cashier to go over . We then waited another 5 mins for him to assist us and his face could say it all you could tell he hated his job and he didn't wanna be there for sure the last time I go to this rite aid . Dirty and bad customer service read more

WORST PHARMACY EVER‼‼‼ I went it to leave my prescription on August 13th, called the 14th in the morning and whatever girl answer said it wasn't ready to call after 12pm. I called around 2pm and it still was not ready, she then proceeded to tell me to call the following day. I call the 15th after 2pm and my prescription is still not ready, they kept telling me this all week till the 18th. On the 19th in the morning some girl gave me 4 pills, because I had been calling all week for my prescription (enough for one day) that same day I call around 8pm and they tell me they're ready. I then tell the girl I will be there before closing and was only going to be paying for 30 of my 80 pills and I would come back for the rest. I walk in around 8:50pm to pay for my 30 pills and they take about 20 minutes to get 30 pills ready.... Throughout the week I decide to count my pills for some reason only to find out they only gave me 20 pills. I started taking them on Saturday. And only had enough until Wednesday. Saturday 4 Sunday 8 Monday 12 Tuesday 16 Wednesday 20 I call them on Tuesday explaining that I had paid for 30 and was only given 20, the girl tells me to go in and that they'll give me my remaining 10. I go in on Friday and the girl over the counter tells some other girl that I'm saying I'm there for pills or idk exactly what she said. And the other girl (wearing glasses) tells me she gave me 26 because I had already gotten 4 and that completes my 30. I tell her that the 4 they gave me at first I was not charged for and that she only gave me 20. She then proceeds to do some math and tells me I'm wrong. By then I have lost it. I asked for my shit back. I'm those words and tell them to give me my prescription paper so I can go elsewhere. They give me a copy and I just walk out. These girls working at night are THE ABOSLUTE WORST! They clearly don't know what customer service is, are rude and clearly can NOT count. FYI: I have the receipt of the 4 pills I was given where I was not charged a d was told I would not be charged and then the receipt where I paid for 30 pills as well. IF YOU CAN AVOID THIS PHARMACY, BY ALL MEANS PLEASE DO. SAVE YOURSELF THE FRUSTRATION!!!!!!!!!! read more

The worst customer service ever experienced... Very unfriendly straight faced incapable of helping anyone out because the 3 employees working are at the register or serving ice cream.. Lost prevention makes it so obvious that they work there by following you around the whole store might as well carry my items for me... Jerks.. read more

I understand that the pharmacy gets busy but they have absolutely horrible customer service, I've been getting the same thing refilled at this location for about three years, is it really necessary for me to call the pharmacy as told by someone working there 3 days before I run out of my birthcontrol when they see that it's supposed to be refilled until fall next year, I've never heard that before, not to mention their lovely attitude in answering their phones, I had pressed the option to talk to a pharmacist three times. read more

Nice workers, very friendly and thoughtful, they tried to help me in my question and they managed good. I needed to find analogies for my medicine. I'm grateful for their help. read more

The people at the drug store never never ever have my medication ready on time wether it's my blood pressure medicine or diabetic test stripes sometimes I feel like one of the lady's at the pharmacy does not! Like me she always smiling and then when she sees me its like her smile goes away idk I think she's the same person that put me on hold! For 15 minutes I asked her I want to see if my medication is ready and she took a deep breath said OK and put me on hold for 15 minutes!!!! read more