It's been over a year since I gave my first review of River City Dentistry and again my rating is outstanding. The care and compassion you receive at River City Dentistry is superb. River City Dentist Dr. Susan Richardson-Overstreet and her team makes you feel comfortable and always treats you like family. From crowns to cleanings, they are the best! And, it's always a pleasure to view their travel photography hanging throughout their offices. Highly recommended. Joyce P. read more

The best. This trip was not a routine visit; not an emergency but I had to be seen quickly. They, as always, accommodated my needs. This is simply a well run, professional and super friendly business. Could not recommend them more highly!! read more

Moving to a new state can be overwhelming. Finding a great dental practice is a plus. We found such a dental practice at River City Dentistry on Nichols Rd. Dr. Susan, her hygienists, staff and assistants are all caring, professional, and possess a great sense of humor. They make our dental visits a positive experience and always with a personal touch. Thank you, Dr. Susan and River City Dentistry! read more

I've been coming here for years. This month I had an old crown come loose but it wouldn't come out. I made an appointment anticipating they'd have to cut it out and redo the crown. Dr. Overstreet prepared for the worst but was able to take the time to finesse the old crown off without damage. Tooth beneath it was in good shape so he was able to re-cement the original crown. It was a fairly quick and comfortable visit thanks to his patience. Highly recommend this practice. read more

Susan Richardson-Overstreet is the BEST dentist I've ever had. She also has the best bedside manner of anyone! I highly recommend her!

I have gone to this practice for over twenty years and have found the entire staff (including the front office) extremely kind, respectful and professional. They are extremely caring and responsive to questions and concerns. I bring my son here and have referred my parents here as well. I would never think of going anywhere else. I actually look forward to dentist appointments! I strongly recommend this practice. read more

I would definitely recommend Cooke, Richardson and Overstreet. I have been a patient for several years and have always had positive experiences. Everyone is extremely friendly. The waiting room time is almost nonexistent. The dental hygienst is patient and always kind while "suggesting" I should floss more regularly. Dr. Overstreet is professional and likeable, always taking the time to explain everything. No one really "likes" going to the dentist, but the staff of Cooke Richardson and Overstreet make it a pleasant experience. read more

I just got a call from the receptionist, Christy for a routine checkup that was done more than 2 months ago. She told me that the insurance company made a mistake by sending the payment to us instead of the dental office and I need to pay back. I asked her if she would call my husband since don't remember seeing the payment from the insurance company. My husband is the one checks all the mails. She immediately said that it was my responsibility to call the insurance company and to pay it the $50 or she will send me to the collections. I asked her to call my husband again, since I don't deal with the bills. She refused again and said I was difficult to deal with when I first visited the office because I insisted on going back to work in time. This conversation brought back all my memories now when I visited the office. Dr. Bottom was awesome and asked the receptionist, Christy to schedule me a follow up appointment in few days to make sure the checkup was thorough. I was waiting for her to schedule me an appointment after Dr. Bottom told her so, but she did not care. I went home and waited for a while for the office to call me for the follow up and decided that maybe they just didn't need me to go in anymore when I did not hear anything from the office. I questioned her during the conversation over the phone, she claimed that it was my responsibility to schedule an appointment. But she didn't even bother to mention it when I was checking out. She was incredibly rude, nasty, and disrespectful. I asked to speak to the doctor, she refused and threaten that she would send me to the collections for $50 and hung up on me. My credit score has been 850 for years, I pay my bills ahead of time, I don't think I deserve this humiliation. I suggest the doctors not to lose the business by getting a more competent and service oriented receptionist. I am taking my business elsewhere. read more